Unlimited Data Policy

When I signed up with Verizon many years ago I was happy to pay for Data long before many even had it. I have been with Verizon in one form or another since Verizon purchased AirTouch in Orange County California. Yes, I had a bag phone and a 3 watt DiamondTel handheld back then. Now I have a Note II and had to pay for it since I was told I would lose my unlimited data plan if I chose to upgrade as I had in many years past with the same plan. I'm not sure what bean counter thought this was a good idea but it has gotten me to think about switching myself, mother in law, and my wife to another company that offers unlimited data at a lower cost. I like the service I get with Verizon although I don't receive 4g about 75% of the time and its slower than snot on 3g.
With Sprint and now Straight Talk offering unlimited data, my $140 per month plan that I pay just for me is not looking so attractive, especially when I don't feel welcome at Verizon. Not being able to upgrade is a clear tactic to drive me off my plan with the carrot of getting a phone at a discount.
I don't understand why I am being treated differently. Obviously you have earned a great deal of money from me over the years I deserve to be treated just like others. Whats funny is that a new person that has never even been on Verizon is treated with more respect and given a discount on a phone when I am not.
I like the unlimited data because I dont have to worry about going over. I pay for peace of mind.
Please reconsider your policy and treat people like me with the same respect you do for others not on the unlimited plan. Its obvious that if Im on the plan I have been with you a while and you are profiting from me on every month I pay. All Im asking for is what other currently get. Equality for all.
Thanks

It's all about the MONEY, man. Nothing but the MONEY. Upgrade fees, data overages of $10, $15, per gig, or even $20 for 300 Meg if they can get away with it, $50 for 1 GIG data on the Share Plans, $40 access fees for nothing but a big fat bill pad to increase profit margins past 50% to please investors. Tethering charges. No other country but US has carriers that charge for tethering over and above the base charges for data.
20 years of loyalty is not going to exempt you from current policies no matter how much you dislike them. Data caps and forcing customers onto them by implementing sleazy upgrade policies and fees has nothing whatsoever to do with network management or congestion, but everything to increasing subscriber ARPU. Verizon's CFO has been quoted as saying "Data is the new Oil." And we all know how the Oil Industry bends us all over with gas going from $0.25 cents a gallon to $3-5 / gallon over the last 40 years.

Similar Messages

If you have unlimited data and plan to upgrade "BE WARNED"

This is just an FYI to all those who may fall into the trap I did. I wish I had know about this prior so I would have made my choices accordingly.
VSW has changed the upgrade plans for those with older unlimited data plans. If you use a line upgrade to get a smartphone that line not only gets the 24 month contract but you will also be forced into a min of $30/month data plan.
I have 3 phones on my account. 1 of them have unlimited data and the other two are simple flip phones (no data).
For 3 years I have used one of these non-data plan lines to upgrade the smartphone and then would move the phone to the unlimited line and the flip phone back to the non-data line. This worked great as my 2 non-data lines had contracts that ended on opposite years.
This last time I upgraded, In January, I explained to the sales person what I wanted to do, they told me they do this all the time and they would take care of it.
My Feb bill was a bit higher than I expected so I called support. I showed them the $30 data fee and how I did not want this on a flip phone. They stated oh yes we understand, will fix it and credit you. Perfect I thought. Sure enough March's bill came and the credit was there but the $30 data charge had not been removed. I called support again and this time they dropped the hammer on me.
My credit was an "Inconvience" credit, it was a range of $3-$8 per line, it was not a reversal of the $30 data charge. This is when I find out that VZW has now changed thier smartphone plan upgrades for accounts who are on grandfarthered in plans. If I switch to thier current plan, ie lose my unlimited data then they are more than happy to remove the data charge. So now I'm stuck paying $30 a month for the next 22 months = $660 in charges for something I will not use. A full contract 24 months $30/month is $720 which is more that the cost of most smartphones.
If this is your situation please be sure you have all the facts prior to getting tricked into a contract worth more that the darn phone you get for "FREE!!!!"

According to VZW support this was a policy change in 8/14, 7 months ago(ish), I'm not claiming this is brand new but I am telling others who have been with VZW for many years and still like the less expensive package they have had for those many years need to be aware that this is the rule now. In attempts to force those long term customers to go to a more expensive plan that offers far less service they have implemented this.
I do understand this policy now and certainly will no longer use the upgrades however I wanted to offer my story as a heads up to any other potential person from running into this situation.

Will I lose my unlimited date plan if...

....I simply switch to a 4G LTE device?
I am currently using a family members upgrade in order to switch to the iPhone 5. I am not upgrading on my account because I don't have an upgrade. I am simply switching phones. So will I still lose my unlimited data plan? The policy states that customers upgrading to a 4G LTE device will lose their plan. But again, I'm not actually upgrading...just transferring my number to a a new device.

Hi there KM536986 and community!
Getting the new iPhone 5 is super exciting! This would be considered "providing your own equipment" if you bring the phone from an outside source, such as another account.
This means you will not lose your Unlimited Data plan. Keep in mind that the warranty provided through us directly doesn't transfer, but Apple still provides warranty for the year you have the phone.
Let us know if you have any other questions!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Unlimited Data Questions...

Hey guys,
I have a few questions regarding ulimited data on my plan. I am on a plan with one other person. We share at total of 400 anytime minutes. We each have our own UNLIMITED data plans at $30 a month. We had both got Droid 1/Milestones when they came out. A year and some went by and i had recieved a Upgrade card in the mail. I used the card to purchase my Droid RAZR on 11/11/11. I was still enrolled in the UNLIMITED data plan at that point. Unlimited data was nixed as a plan on 11/28/11 which didnt effect me then but it does NOW as i am trying to upgrade to a newer phone due to speed and camera clearity. The person i am on the plan with still has their Droid 1/Milestone and ISN'T planning on upgrading ANYTIME soon. I recently recieved a text saying i could upgrade but would lose data. I use anywhere from 4.6-5.8gb of data a month because i do not have WiFi in my place of work, school, or at home.
For my questions:
1.) If i upgrade and renew for 2 years with a new phone i lose my unlimited data, correct?
2.) If the other person on my contract upgrades and then we switch phones she will lose unlimited as well
     but will that effect my phone number plan?
3.) I was told that i would be paying $810 total over 18 months if i upgrade to a higher data gb plan because
     it would jump from $30 a month to $75 a month which is $45 more. $45 times 18 months equals $810.
     Would it be more cost effective to BUY a phone at RETAIL and then activate it?
     3a.) Would Verizon charge for that?
     3b.) Would that remove my grandfather?
     3c.) Was the information i recieved from Verizon correct?

Bawkinator wrote:
Hey guys,
For my questions:
1.) If i upgrade and renew for 2 years with a new phone i lose my unlimited data, correct?
2.) If the other person on my contract upgrades and then we switch phones she will lose unlimited as well
     but will that effect my phone number plan?
3.) I was told that i would be paying $810 total over 18 months if i upgrade to a higher data gb plan because
     it would jump from $30 a month to $75 a month which is $45 more. $45 times 18 months equals $810.
     Would it be more cost effective to BUY a phone at RETAIL and then activate it?
     3a.) Would Verizon charge for that?
     3b.) Would that remove my grandfather?
     3c.) Was the information i recieved from Verizon correct?
1) Yes
2) Each line has their own contract. You can swap upgrades dates. The person who the upgrade originally belonged to will lose their unlimited data.
3) Not sure where the 18 months come in since you can only upgrade once every 24 months. The 5 GB plan is $50 a month( or $20 more ) and the 10 GB plan is $80 a month( or $50 more )
3a) Charge for what? data? More data you use the more it costs. That's how a tiered data plan works.
3b) because Verizon wants to get people off of unlimited data plans. This policy has been in effect for nearly 11 months now.
3c) yes and no.

Unlimited data gone after I was told my plan would not change

I went the other day to get my wife a birthday present. She had a droid bionic and has had a lot of problems. She always mentioned that she really wanted a iPhone seeings I have had one for over 2 years with no problems. So I thought hey why not get her the iPhone 5. So I did as I was purchasing it I made sure to ask that we would not lose the unlimited data. I was assured that I would not, so I went ahead and purchased the phone. Two days later I get a text on my phone stating that I had used 90% of the data on my line. Then the next day I received a text stating i had used all my data for the month. So I called Verizon and they stated that because I upgraded that my line had lost the unlimited data. I stated what I had been assured of at the store and I was told to go back to the store and complain to them. What good would that do when you told me I could not get my unlimited data back. What I was told next shocked me, I was told I could get my unlimited data back if I took my wife birthday present back and got a refund then my plan would revert back. So after that I requested to speak to the loyalty department and was told they did not have one. I stated yes they did because I had spoke to them before about a issue with a droid device. So finally he stated they did have one but they only do out going calls. What kind of customer service is that, when you are told to take a gift back and get a refund. Switching to a new plan would raise my bill to over $200, were is the loyalty to customers who have been with Verizon for years. I pay 176 dollars a month now I put up with the new activation fee for all phones. I am seriously considering taking that phone back and switching to another carrier, because it seems like Verizon d does not really care if their customers are happy or not.

Did you purchase the phone at full retail price or the two year contract subsidized price? Was it a corporate store or a premium retailer? Did you look at your receipt and see if they kept you on the Nationwide Plan or switched to the Share Everything Plan?
If you are within the 14 return policy period, return the device and call customer service and request an inactive pricing restoration of your previous plan and the upgrade you had used to buy the device. Since you returned the phone, the upgrade eligibility should return, but you NEED to request that your plan be reverted back to its previous setting. If you are outside of the 14 days since purchase, you are out of luck.

No Longer Grandfathering Unlimited Data Plan

To say that I am disappointed in Verizon is an understatement. I have been with Verizon for over 15 years and have had the same unlimited plan for as long as I can remember. We were unaware that Verizon would no longer be honoring the existing data plan when upgrading your phone and this policy was not made clear when we purchased a new phone recently. When I noted the change to my account and called Verizon, I was given the standard customer service response “we are changing with the new market trying to keep current for our customers”, which is nonsense. As has been discussed here and all over the internet, Verizon is simply gouging their customers for more money with fewer options. They tried to indicate that other carriers do not offer unlimited and they are keeping up with the competition. The truth is that Verizon was ahead of the curve when they offered their unlimited plans during the infancy of the smartphone and now that they are so popular and commonplace with everyone needing a data plan, they see that they can charge more for less. Most mobile companies did away with the unlimited plans long ago but those of us who grandfathered in, have been elated with our service plans that new customers longed to have. Since then, customers have clamored for unlimited plans and the other providers are coming back around to give the people what they want. Unlimited, not share plans. The thought that Verizon is taking away the very plans that their customers are demanding and their competitors are giving is crazy. Verizon is well aware that their customers are unhappy as you can see by the damage control on these forums. At every turn they are closing and deleting posts and discussions that are addressing this travesty. My family, just like many others I have heard from, will be switching to a carrier with an unlimited data plan when our contracts are up. I will be sad to leave Verizon after all these years.

queenmb wrote:
Since then, customers have clamored for unlimited plans and the other providers are coming back around to give the people what they want. Unlimited, not share plans. The thought that Verizon is taking away the very plans that their customers are demanding and their competitors are giving is crazy. Verizon is well aware that their customers are unhappy as you can see by the damage control on these forums. At every turn they are closing and deleting posts and discussions that are addressing this travesty. My family, just like many others I have heard from, will be switching to a carrier with an unlimited data plan when our contracts are up. I will be sad to leave Verizon after all these years.
If Verizon brought back unlimited the network would be slow and you be back here complaining about that. Try studying up on how things work then come back here and complain. These other companies offer "unlimited" data not unlimited data and you should know this. Frankly you and all the unlimited data people are doing Verizon and the rest of it's customers a favor by leaving. You realize your phones have this thing called wi-fi?
Sprint already has plenty of complaints about how slow it's network is. And they barely have any 4G out there. Just wait until they have 4G everywhere and they get more customers like you that want to max out their connections.
Sprint's "unlimited data" plan fine print
Everything Data Plan: Includes $10 Premium Data add-on for smartphones (no discounts apply). Sprint Mobile Hotspot (MHS): Optional $19.99 or $49.99 add-on to allow your tablet or compatible phone to provide data usage for other Wi-Fi enabled devices. No discounts apply. Connectivity dependent upon compatibility and speeds may vary. Includes either 2GB or 6GB of on-network data usage with additional data charges of $0.05/MB. 100 MB or 300 MB off-network data limit is combination of tablet/phone and hotspot usage. Additional off-network data charges for tablets is $0.25/MB. Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network roaming usage in a month exceeds (1) voice: 800 minutes. or a majority of minutes; or (2) data: 300 MBs or a majority of KBs.
Ok so you are going to have to pay $10 extra PER smartphone on top of the advertised price. You are going to have to pay a minimum of $20 if you want to use hotspot then you only get 2 GB for that $20. And you're limited to 300 MB a month if you are outside a Sprint area. Not to mention you're speeed is limited to a max of 256 kbps. Not to mention not many Sprint areas have 4G so you'll be limited to 3G speeds. Sounds wonderful. Enjoy.

Unlimited data plan and discount dispute on new phone

Problem #1
Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
A screen capture of the conversation can be found here -->   http://img835.imageshack.us/img835/5640/chattk.jpg
The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
Problem #2
On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
$159.99 - $50 online discount - $30 loyalty discount = $79.99
But when I reached the final page of check out, the price went back up to $109.99. I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount. I then purchased the phone for $109.99 + $8.80 tax = $118.79
Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit. After checking it out, she would not believe me that the starting price was $159.99.
She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax. When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email). She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99. It was like she was trying to fudge the numbers so they came out to the right price.
This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
Due Now
Equipment Upgrade:
1   HTC DROID INCREDIBLE 2 -regularly $159.99         $109.99*
Due now: detail of total charges to be billed to credit card
Shipping: Free
Subtotal: $109.99
Taxes, Governmental Surcharges & Fees: $8.80
    NY Local Sales Tax* $4.40
    NY State Sales Tax* $4.40
Total charges to be billed to credit card: $118.79
Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep. I feel this is totally dishonest and a great way to make people hate your company.
All I want is VW to honor what I was told previous to purchasing this new phone. If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.

unclebrady wrote:
Reply to your first point:
I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract. I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered. I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum."   I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
Read the transcript. Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays."
Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes. As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
Reply to your second point:
Again, I was not aware of these forums until after I ordered the phone. I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109). Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date. But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
And that's the sad part of all of this. Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back" You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor.

End of contract questions (Unlimited data+4G)

I currently have 2 lines in my account. The main line is mine and the contract is up on 11/.07, while the secondary line is 12/04. I have been waiting for the new gen 4G and Galaxy Nexus to be announced before making a decision on what to upgrade my phone to.
Here are the questions I have:
I have the unlimited data plan now. If I extend my contract with a 3G or a 4G phone that is currently on sale today then switch to Galaxy Nexus later in November, will I keep the unlimited data plan still?
If I do not renew the contract, do I loose the loyalty discount + the unlimited data plan?
Does switching from a 3G device to 4G device effect the data plan status at all (unlimted to 5g capped?)
Thanks for the replies.

stiglet wrote:
I currently have 2 lines in my account. The main line is mine and the contract is up on 11/.07, while the secondary line is 12/04. I have been waiting for the new gen 4G and Galaxy Nexus to be announced before making a decision on what to upgrade my phone to.
Here are the questions I have:
I have the unlimited data plan now. If I extend my contract with a 3G or a 4G phone that is currently on sale today then switch to Galaxy Nexus later in November, will I keep the unlimited data plan still? As of right now, Verizon's policy is to allow you to keep the unlimited data feature as long as you keep a 3G or 4G smartphone active on your line. It is possible that might change by November, but highly unlikely. In any case, you would know if you could not keep the plan because Verizon would announce that they are ending the grandfathering and/or releasing phones that aren't compatible with the feature. In general, I would expect to be able to keep your unlimited data pretty easily until Verizon finishes implementing the majority of its 4G network in 2013, but that's just my guess.
If I do not renew the contract, do I loose the loyalty discount + the unlimited data plan? You won't lose your unlimited data. Your plan will stay the same until you do something to change it, but you'll be on month-to-month status. The loyalty discount expires 6 months after it becomes available (so two months after your contract ends).
Does switching from a 3G device to 4G device effect the data plan status at all (unlimted to 5g capped?) As far as I'm aware, unlimited is still unlimited. The only change is that Verizon reserves the right to throttle the top 5% of users in congested markets during peak hours. It doesn't neccesarily kick in at 5GB, and it won't affect you at all if you don't use a congested tower.
Thanks for the replies.

Questions about Assumption of Liability and device to be used for unlimited data plan

This is my first post on here. I have an opportunity that someone I know is willing to transfer his smartphone plan with unlimited data to me. I have read extensively on here and other sites and gathered some information, and also heard of many complications and questionable losses of unlimited data plans when making various types of changes to devices or services. Some of what I read may be outdated as well if Verizon has made changes in their policies, so I will start with the most obvious question: as of this date, is an AOL possible while keeping the unlimited data plan intact?
If so, here are some other questions I have:
-Will I receive a new SIM card by mail or do I need to use my friend's old SIM card?
-If my ultimate end goal is to use laptop, do I have to connect through a smartphone (and is there any additional charge for that, or would it change the plan), or can I put the SIM card in a mobile hotspot such as the MHS291L and use only the data portion of the plan?
-After getting the plan, is there any way I can get TWO SIM cards - one for a mobile hotspot, and the other strictly for voice and text? If so, how much extra would that cost?
-If we went to a Verizon store to do this transfer or AOL, how can we be absolutely certain it goes smoothly, that no one makes any unauthorized plan changes and does not lose the unlimited data? I have unfortunately read some horror stories of it being lost in similar situations, no one seems to be accountable, and it winds up costing someone countless hours of struggle with Verizon to try to get it back (whether they are successful or not I don't know).
-If at some point the SIM card was lost (such as if I lost the device), can it be replaced without affecting the plan?
For what it's worth (especially for those working for Verizon), I am not looking for a way to hog up absurd amounts of data but simply to be able to do the basic stuff I need to online and maybe watch a movie once in a while without having really huge bills. Even if I used the internet without giving data consumption a second thought, I doubt I'd go much over 25-30GB most months.
Thanks to whoever can provide me with information.

Hi NicandroN_VZW, sorry i did not see your reply in time but thank you just the same. I called the number for the AOL department and they were able to help me with it pretty easily and answer most of my questions
I do have a couple other questions regarding the unlimited data plan on smartphones. I have seen various comments regarding these things online, and i can make a good guess about what "might work," but i'm really looking to know Verizon's official policy on these things, if one exists. In case any non-verizon employees are able to provide this information as well, if you have references to where i can find it in writing that would be helpful.
First, i realize there is an optional $30 fee for mobile hotspot use. But does Verizon have any policy about whether this fee must be paid if i connect only via a USB cable (since it would not actually be a "hotspot," and could not connect multiple devices)?
And my other question is, if i do opt to pay the $30 hotspot fee, is there any policy either for or against using that SIM card in a 4g hotspot such as the MHS291L?
PS i am asking these things here rather than by PM because, given the wide range of opinions which can be found online and that others have looked into similar things, i am sure other people could also benefit from knowing Verizon's policy regarding these things.

For people with an unlimited data plan...does it slow down for you after 2GB?

Ive had my unlimited data plan since i joined AT&T back in 2008 when i bought the iPhone 3G...ive been able to keep it for my current iPhone 4 and now ill be upgrading to iPhone 5 and was wondering if anyone else with an unlimited data plans suffers slowing down of data after 2GB? it mite b more than 2GB but it def does slow down...will this continue to happen or it is it just me?

AT&T's policy explained - http://www.att.com/esupport/datausage.jsp?source=IZDUel1160000000U
Click the "what you need to know". If you exceed 3GB you will be throttled, and you should receive a text message about it the first time you go over.

Being made to lose unlimited data, even though I am paying full price???

I've been around and have been following the discussions/policies about those of us who have unlimited data and how we will lose unlimited data if we purchase a new device taking advantage of the discount pricing. I also know the workarounds of how to keep unlimited data but what I don't understand is this....
I have 3 smartphones, all have unlimited data. 1 of the 3 phones is eligible for an upgrade, 2 of them are not.
While signed into my account, I select the phone that is eligible for an upgrade and go into the ordering system. I select the new phone I want to buy and I have the option before adding the new phone to my cart to either: pay full price, or pay the discounted price. I chose the full price option (and this is the one-time full price, not the monthly payment plan option just to be clear) and then add the new phone to my cart. That's when I get a pop-up window that says my unlimited data plan is no longer available and that I would have to chose a new (capped) data plan. Without making any new choice in this pop-up window, I close the window. I then click through the various pages of the ordering system getting up to the point of reviewing my cart. And at the review cart/review order page, I also see that the system automatically removed my unlimited data plan and slapped on a 2gb individual (not family share) data plan.
So it would clearly seem that if an upgrade is available on a phone and even choosing to pay full price, and purposefully avoiding taking advantage of the upgrade price, the ordering system is all too eager to take that unlimited data plan away EVEN IF you chose the full price option, despite VZW's repeated statements that if you elect to pay the one-time full price you can keep your unlimited data plan. I tried seeking a clarification of this issue with an online chat representative through the chat button in the ordering process and the only solution from the chat rep was to just order the new phone and pay the full price on one of the 2 phones not currently eligible for an upgrade.
So what's your response to this VZW? I would appreciate a policy statement to these issues and this situation.

So I went back into the ordering system today and did the EXACT same steps I did previously by making sure I selected the one-time pay-in-full price, adding the new phone to my cart and walking the ordering system all the way up to the cart and guess what....oh low and behold.....now after posting this message, I am not getting the system prompt I was getting previously about not being able to keep my unlimited data plan (even though I was very precise in confirming my first attempt was at the one-time pay-in-full price the first time which prompted my first post).
So I guess it was just cleaner and less publicly humiliating for VZW to quietly fix their ordering system then it was to acknowledge their ordering system was forcing customers off unlimited data even when the customer was trying to pay full price in one payment for a new phone despite the Company's very public and very on the record statements that customers choosing to pay the one-time pay-in-full price would be able to keep their unlimited plan.

Unlimited data is no longer true

why did my 15 year-old unlimited data get restricted to LTE from 4G?
This is a huge downgrade as a thank you for being a loyal customer?

15+yr_patron wrote:
why did my 15 year-old unlimited data get restricted to LTE from 4G?
This is a huge downgrade as a thank you for being a loyal customer?
Your unlimited data plan allows you to use as much data as you can without overage charges, therefore it is still unlimited. All AT&T has done was change their throttling policy which has been in place for about 5 years. Originally, it was set to automatically throttle you if you exceeded 5GB use on an LTE capable device. Now it will send you the warning that your use might be throttled (thanks to the FCC deciding that the 5 year old policy wasn't clear enough) but you will only get throttled if you use more than 5GB of data and the cellular data network you are using is saturated. At that point, unlimited plan users will get a slightly lower priority for their data usage because they are not paying for a tiered plan which charges overage fees if they go over a set limit. If you don't want throttling, you can choose to not use over 5GB in a month, or to not use cellular data in a saturated market, or to switch to a tiered plan which will charge you overage fees if you go over your plan data allowance. This is all to comply with the new FCC decision that AT&T was not being "fair" to customers, so thank them, not blame AT&T.

Does 4g phone work with grandfathered in unlimited data plan?

I am out of contract (month-to-month service) with an unlimited data plan that is grandfathered in. I don't want a new contract, because I don't want to loose my unlimited data plan, so I'm going to buy a new smartphone for full price without contract. I've done this before, by simply activating the new phone online for free. My concern is that I am using a 3g phone, and most phones are 4g, so will a 4g phone work with my current data plan?
note: It is a $29.99/month fee for unlimited data (grandfathered in before 7/7/11)
<Discussion moved from 4G LTE to My Verizon for more exposure.>
Message was edited by: Verizon Moderator

macgeyver6482 wrote:
My wife and i just upgraded our phones at a Best Buy and they changed our plan to a 2gig plan telling me that there was no unlimited plan. Do you have any idea why this is? I have had unlimited data plans for years now but it looks like i have been forced or tricked into getting a 2 gig plan. Any advise?
This is because Verizon has discontinued unlimited data plans UNLESS you pay full retail for your phone. If you notice, my last reply was from 1 year ago. Verizon's policy on unlimited data changed in, I believe, June of 2012 at which point unlimited was only kept if you paid full retail for a new phone and did not have to sign a new contract.
Now if you sign a new contract, you lose your unlimited data and have to choose from a tiered data plan starting at $30 for 2GB or switch to the Share Everything plan.

Who has the Unlimited Data Plan and has Been Speed Capped when You went over 5Gig?

Just checking to see how many others have been speed capped to 200Kb on the unlimited data plan when they went over 5Gig in a billing cycle? (you can get a one time reprieve if you call them at 1-888-483-7200)
Did they ask you to change your plan to 10Gig and Update your Equipment and sign a new two year agreement?
Did you know that Sprint is offering unlimited Data on their 4G network and that Verizon is trying to lock down customers that are not on 2 year contracts? (Gives them time to catch up with the competition) Marcus in Fraud and Investigation told me (when I told him that Sprint was offering Unlimited Data) "...That is a better option..."
I am now looking into other options along with allot of the rest of you.

I was instructed to call that Fraud Department number and was treated like I had broken some kind of law instead of going over the 5 Gig fine print limit on my unlimited grandfathered in account. They would not even consider giving me a one time do over for being a MiFi newbie. I am hearing class action suit rumblings out there!!

Is there anyone here with an unlimited data who has,,,,,

1....bought(at full price) a tablet, and switched between the tablet and phone as you would switching two phones without losing your unlimited plan
2....signed up for the 1 month hotspot for $30 (for 1 month only, like say for vacation), and using your unlimited plan with the hotspot, without losing your data plan, of course
i have talked to no less than 8 reps at different times and have gotten yes and no answers equally. it is not so much about trying to see if it works,,,it's about getting the unlimited data plan BACK if they f**k up

I have never called customer service to activate or remove the hotspot feature. If I can do it online, I will use that method before calling. I have had a VZW rep on the forum help me future date a removal once because the website wouldn't let me have the feature removed at the end of the current billing cycle so it wouldn't be on the next billing cycle. That didn't last long so I have kept the hotspot feature activated since then.

Unlimited Data Policy

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