Unlimited Data Questions...

Hey guys,
I have a few questions regarding ulimited data on my plan. I am on a plan with one other person. We share at total of 400 anytime minutes. We each have our own UNLIMITED data plans at $30 a month. We had both got Droid 1/Milestones when they came out. A year and some went by and i had recieved a Upgrade card in the mail. I used the card to purchase my Droid RAZR on 11/11/11. I was still enrolled in the UNLIMITED data plan at that point. Unlimited data was nixed as a plan on 11/28/11 which didnt effect me then but it does NOW as i am trying to upgrade to a newer phone due to speed and camera clearity. The person i am on the plan with still has their Droid 1/Milestone and ISN'T planning on upgrading ANYTIME soon. I recently recieved a text saying i could upgrade but would lose data. I use anywhere from 4.6-5.8gb of data a month because i do not have WiFi in my place of work, school, or at home.
For my questions:
1.) If i upgrade and renew for 2 years with a new phone i lose my unlimited data, correct?
2.) If the other person on my contract upgrades and then we switch phones she will lose unlimited as well
     but will that effect my phone number plan?
3.) I was told that i would be paying $810 total over 18 months if i upgrade to a higher data gb plan because
     it would jump from $30 a month to $75 a month which is $45 more. $45 times 18 months equals $810.
     Would it be more cost effective to BUY a phone at RETAIL and then activate it?
     3a.) Would Verizon charge for that?
     3b.) Would that remove my grandfather?
     3c.) Was the information i recieved from Verizon correct?

Bawkinator wrote:
Hey guys,
For my questions:
1.) If i upgrade and renew for 2 years with a new phone i lose my unlimited data, correct?
2.) If the other person on my contract upgrades and then we switch phones she will lose unlimited as well
     but will that effect my phone number plan?
3.) I was told that i would be paying $810 total over 18 months if i upgrade to a higher data gb plan because
     it would jump from $30 a month to $75 a month which is $45 more. $45 times 18 months equals $810.
     Would it be more cost effective to BUY a phone at RETAIL and then activate it?
     3a.) Would Verizon charge for that?
     3b.) Would that remove my grandfather?
     3c.) Was the information i recieved from Verizon correct?
1) Yes
2) Each line has their own contract. You can swap upgrades dates. The person who the upgrade originally belonged to will lose their unlimited data.
3) Not sure where the 18 months come in since you can only upgrade once every 24 months. The 5 GB plan is $50 a month( or $20 more ) and the 10 GB plan is $80 a month( or $50 more )
3a) Charge for what? data? More data you use the more it costs. That's how a tiered data plan works.
3b) because Verizon wants to get people off of unlimited data plans. This policy has been in effect for nearly 11 months now.
3c) yes and no.

Similar Messages

Unsubsidized Activation and Unlimited Data Question

I'm currently an AT&T customer, and want to move to Verizon before the tiered data begins. I'd like a 4G phone, but the offerings right now are kind of sparce. So I'm thinking of buying a Droid 2 Global at full cost, and upgrading to the bionic whenever it comes out, but I've got a couple questions:
1. If I buy an unsubsidized phone and don't need to enter into a 2-year contract, will the unlimited data plan for month-to-month still be active after July 7?
2. When the Bionic finally comes out, will I be eligible for the subsidized cost? And can I keep the unlimited data for a 2-year contract?
Thanks!

SweetJebus wrote:
I'm currently an AT&T customer, and want to move to Verizon before the tiered data begins. I'd like a 4G phone, but the offerings right now are kind of sparce. So I'm thinking of buying a Droid 2 Global at full cost, and upgrading to the bionic whenever it comes out, but I've got a couple questions:
1. If I buy an unsubsidized phone and don't need to enter into a 2-year contract, will the unlimited data plan for month-to-month still be active after July 7? maybe, they are saying yes, but for ho wlong its not certain
2. When the Bionic finally comes out, will I be eligible for the subsidized cost? And can I keep the unlimited data for a 2-year contract? yes
Thanks!

Another Unlimited Data Upgrade Question

(Yes, it's another one of those questions. I'm sorry, but searching - on here, or on Google - only left me with conflicting information.)
Here's my question:
A friend of mine is interested in selling me his Galaxy Nexus phone. Would I be able to keep my single-line, grandfathered, unlimited data plan if I buy his phone and switch to it, or is that only possible if I were to buy the phone new, directly from Verizon?
Here's my story:
I have an HTC Thunderbolt that I purchased when it launched. A few months after buying it, it turned into the HTC Bad Dream, and now it's the HTC Nightmare. Random heat issues, battery draining, random reboots... It's the same song and dance we've heard before. These are design issues with the phone; not something a replacement or a repair would fix.
The real annoyance, though, is the mobile hotspot. I pay $30/month to use the hotspot legitimately, unlike the users who root their phones to use it without paying for the option, but ever since Verizon started blocking the third-party wireless tethering apps, I've had to choose between using the stock mobile hotspot app and unleashing the above-mentioned Phonemageddon, or simply going without. I could drop the option from my plan, but seeing as the unlimited data plan no longer exists, I wouldn't be able to get it back without switching to a tiered or shared plan.
Switching to a more stable phone would alleviate my issues, hopefully, but the difference between Verizon's retail prices and other retailers is hundreds of dollars. Giving up my unlimited plan, however, wouldn't make the venture worth it. A definite answer to the question of buying used - either from a Verizon representative, or a customer who's been in the same scenario before - would be very helpful.
Thank you very much.

Hi,
If you provide your own equipment (your friend's Nexus or from ebay etc) then YES you can keep unlimited data. Another wayto keep unlimited would be to pay full retail for a new phone. But I'm sure your friend will give you a better deal than that
Hope that helps!

End of contract questions (Unlimited data+4G)

I currently have 2 lines in my account. The main line is mine and the contract is up on 11/.07, while the secondary line is 12/04. I have been waiting for the new gen 4G and Galaxy Nexus to be announced before making a decision on what to upgrade my phone to.
Here are the questions I have:
I have the unlimited data plan now. If I extend my contract with a 3G or a 4G phone that is currently on sale today then switch to Galaxy Nexus later in November, will I keep the unlimited data plan still?
If I do not renew the contract, do I loose the loyalty discount + the unlimited data plan?
Does switching from a 3G device to 4G device effect the data plan status at all (unlimted to 5g capped?)
Thanks for the replies.

stiglet wrote:
I currently have 2 lines in my account. The main line is mine and the contract is up on 11/.07, while the secondary line is 12/04. I have been waiting for the new gen 4G and Galaxy Nexus to be announced before making a decision on what to upgrade my phone to.
Here are the questions I have:
I have the unlimited data plan now. If I extend my contract with a 3G or a 4G phone that is currently on sale today then switch to Galaxy Nexus later in November, will I keep the unlimited data plan still? As of right now, Verizon's policy is to allow you to keep the unlimited data feature as long as you keep a 3G or 4G smartphone active on your line. It is possible that might change by November, but highly unlikely. In any case, you would know if you could not keep the plan because Verizon would announce that they are ending the grandfathering and/or releasing phones that aren't compatible with the feature. In general, I would expect to be able to keep your unlimited data pretty easily until Verizon finishes implementing the majority of its 4G network in 2013, but that's just my guess.
If I do not renew the contract, do I loose the loyalty discount + the unlimited data plan? You won't lose your unlimited data. Your plan will stay the same until you do something to change it, but you'll be on month-to-month status. The loyalty discount expires 6 months after it becomes available (so two months after your contract ends).
Does switching from a 3G device to 4G device effect the data plan status at all (unlimted to 5g capped?) As far as I'm aware, unlimited is still unlimited. The only change is that Verizon reserves the right to throttle the top 5% of users in congested markets during peak hours. It doesn't neccesarily kick in at 5GB, and it won't affect you at all if you don't use a congested tower.
Thanks for the replies.

Questions about Assumption of Liability and device to be used for unlimited data plan

This is my first post on here. I have an opportunity that someone I know is willing to transfer his smartphone plan with unlimited data to me. I have read extensively on here and other sites and gathered some information, and also heard of many complications and questionable losses of unlimited data plans when making various types of changes to devices or services. Some of what I read may be outdated as well if Verizon has made changes in their policies, so I will start with the most obvious question: as of this date, is an AOL possible while keeping the unlimited data plan intact?
If so, here are some other questions I have:
-Will I receive a new SIM card by mail or do I need to use my friend's old SIM card?
-If my ultimate end goal is to use laptop, do I have to connect through a smartphone (and is there any additional charge for that, or would it change the plan), or can I put the SIM card in a mobile hotspot such as the MHS291L and use only the data portion of the plan?
-After getting the plan, is there any way I can get TWO SIM cards - one for a mobile hotspot, and the other strictly for voice and text? If so, how much extra would that cost?
-If we went to a Verizon store to do this transfer or AOL, how can we be absolutely certain it goes smoothly, that no one makes any unauthorized plan changes and does not lose the unlimited data? I have unfortunately read some horror stories of it being lost in similar situations, no one seems to be accountable, and it winds up costing someone countless hours of struggle with Verizon to try to get it back (whether they are successful or not I don't know).
-If at some point the SIM card was lost (such as if I lost the device), can it be replaced without affecting the plan?
For what it's worth (especially for those working for Verizon), I am not looking for a way to hog up absurd amounts of data but simply to be able to do the basic stuff I need to online and maybe watch a movie once in a while without having really huge bills. Even if I used the internet without giving data consumption a second thought, I doubt I'd go much over 25-30GB most months.
Thanks to whoever can provide me with information.

Hi NicandroN_VZW, sorry i did not see your reply in time but thank you just the same. I called the number for the AOL department and they were able to help me with it pretty easily and answer most of my questions
I do have a couple other questions regarding the unlimited data plan on smartphones. I have seen various comments regarding these things online, and i can make a good guess about what "might work," but i'm really looking to know Verizon's official policy on these things, if one exists. In case any non-verizon employees are able to provide this information as well, if you have references to where i can find it in writing that would be helpful.
First, i realize there is an optional $30 fee for mobile hotspot use. But does Verizon have any policy about whether this fee must be paid if i connect only via a USB cable (since it would not actually be a "hotspot," and could not connect multiple devices)?
And my other question is, if i do opt to pay the $30 hotspot fee, is there any policy either for or against using that SIM card in a 4g hotspot such as the MHS291L?
PS i am asking these things here rather than by PM because, given the wide range of opinions which can be found online and that others have looked into similar things, i am sure other people could also benefit from knowing Verizon's policy regarding these things.

Have a Friends and Family plan. I have unlimited data and want to keep it. Questions on what I can and can not do with account changes.

Ok,
So I am on Friends and Family 2000minutes and unlimited Text.
4 phones.
My phone has Unlimited Data and Hotspot
Other 3 do not have any data.
I am curious what I can do and can't do that will keep keep the plan as is and not force things to share everything.
I am allowed to have 5 phones under this plan. I am curious about adding and deleting phones.
I did try and add a 5th phone. When I tried to activate a 5th phone online it would not let me do it. Tried to get me to change plans.
Here are a few scenarios that I see coming up in the future.
I would like to add a 5th phone. My father has an account and I would like to roll him into my plan instead of his own account. I have already done this once before many years ago with no problem with 2 of the lines that I currently have. Is this possible or is that enough to trigger the move share everything scenario.
Second. how about removing a line from my plan?
One of my numbers is for an 18YO that wants to be more independent and have their own account. Can I down the road either transfer that line and number to its own account which would be share everything (I do understand that). Or can I delete that line from the account without triggering the share everything scenario?
Also it seems when I look online I can change data plans currently three phones are on data block. Can I actually change them to a data plan within the Friends and family or is the Share everything scenario triggered. What about if I change them to a smart phone from their basic/feature phone. I know I can't get unlimited data but can I still get them on my friends and family tiered data plan?
What is up.
Thank You

yes to everything; you can add a line (up to 5 total for Family Share), drop a line, upgrade a basic line to a smartphone (and then add a tiered data plan) and stay on your current calling plan ... it may be easier done in your local Corporate Verizon store, though ... just be sure they don't try to switch you to Share Everything if that's not what you want

Can anyone answer this question about unlimited data?

I currently have a phone with ATT... a Samsung. Contract has been up for several months.
I have the unlimited data plan for $30 a month.
When I buy the new iPhone will I be able to just transfer my $30 a month unlimited data plan from my old Samsung phone to my new iPhone's new 2-year contract? Or, will I have to switch to the new data plan thing (with no more unlimited data)?
Can anyone answer this? Been looking online for an answer and got zilch. Thanks.

Why are you asking this in a user-to-user iPhone forum? The ONLY source for a definitive answer about the brand new, not yet implemented AT&T data plans is AT&T. You need to contact them. Any "answer" you get here is purely guesswork.

Help me keep unlimited data. reps being extremely rude and not helping...

So I don't want to make this long and boring so I'm going straight to the point. I am grandfathered in and I know there are many discussions on here about this but I need serious help. I don't know what to do. Long story short, I went to my local normal Verizon store and asked politely to be on the 12 month payment plan for a new phone. And I stressed I wanted to keep my unlimited data. No problem they said....45 limited later they come back and say sorry, we cannot do that. Doing the payment plan makes you sign a new 2yr contract. I was mad obviously but left politely not knowing any better. But it didn't seem right. So I called the 800 support number and they said there is no reason why they shouldn't have done that for me. The guy said he shouldn't of told me this BuT he told me that reps don't like doing that because they don't get as much If any commission for doing so. So he said they usually come up with a lame excuse like the one they told me. He told me to go right back in there and tell them that yes they are able to do that. So I did. I got a different rep and he was acting weird about it. Get this... I told him my situation and gave him a puzzled look when he explained he doesn't know what he can do, HE said "what's that condescending look for?" I justccan't believe he said that how unprofessional of him to call me, a customer or ten years condescending. I was astonished. But that's not even my point. He didn't know what todo so called the manager over and she claims to have spoke with the "president" and "CEO" of their Verizon in north east ohio, this was a wooster Ohio Verizon. And claims that they don't allow that and what I was originally told by the rep is true. That is changes the contract going on a payment plan the 12 month one not the edge. I told her what the 800 number has told me and she said they are wrong. PLEASE HELP ME :( AGAIN, I was not rude or anything at all with them. They treated me like garbage because I want to keep my unlimited data. How can I do this? Can I go to another Verizon perhaps In Ashland Ohio and do the payment plan and keep my data? Sorry for the long question but any help would be TREMENDOUSLY appreciated. I am in wooster Ohio btw

brant13,
I want to start off by saying, I am truly sorry for the way that you have been treated at that the store location. This is by no means how we run a business. I can assure you that if you do the Device Payment Plan http://vz.to/ZILXBT that is for 12 months that you are able to keep the unlimited data plan. You can always go to the store location on Commerce Pky in Ashland, OH. That is a direct store location and they should be able to get you set up with out any kind of issues. Please keep us posted if you have any further troubles. Again, I apologize for any inconvenience this may have caused.
KevinR_VZW
Please follow us on Twitter @VZWSupport

Will I lose my unlimited date plan if...

....I simply switch to a 4G LTE device?
I am currently using a family members upgrade in order to switch to the iPhone 5. I am not upgrading on my account because I don't have an upgrade. I am simply switching phones. So will I still lose my unlimited data plan? The policy states that customers upgrading to a 4G LTE device will lose their plan. But again, I'm not actually upgrading...just transferring my number to a a new device.

Hi there KM536986 and community!
Getting the new iPhone 5 is super exciting! This would be considered "providing your own equipment" if you bring the phone from an outside source, such as another account.
This means you will not lose your Unlimited Data plan. Keep in mind that the warranty provided through us directly doesn't transfer, but Apple still provides warranty for the year you have the phone.
Let us know if you have any other questions!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Can you upgrade an non smartphone line to the iPhone 5, than move it to an unlimited data line?

Here's what I'm trying to do:
We have three iPhone 4's and two basic phones (5 lines total). I want to upgrade the basic phones to the iPhone 5 with a 2gb option, then when they come, move those phones to the lines that currently have unlimited data, then move the basic phone back to the other lines, and then cancel the 2gb option.
Would that work?
I've been told it would, but then a csr told me it wouldn't. That the data option travels with the phone.
Any thoughts?
Thanks!

Here's my scenario and what I was told.
If anyone is on an older family plan like I am, here's the solution that came straight from Verizon customer service. You can call them to verify.
I'm currentyly on the 1400 minute family plan. Have 2 smartphones (with Grandfathered unlimited data) and 2 basic phones on the plan. We wanted to upgrade and of course like everyone did not want to lose unlimited data. So I called Verizon 3 or 4 times and threatened to leave when finally I got to the right person.
First, you have to be eligible for upgrade. Transfer or use the upgrade for one of the basic phones on the basic phone line. You'll have to go through the whole process of selecting data for that phone etc... Select the minimum for everything. If you order online your total should come to $349 for the 32gb i5 after taxes and fees. Once you receive the iPhone, you'll activate it on the basic phone line. Then turn straight around and reactivate the basic phone on that same line. The plan will go back to a basic plan for that phone and will leave the i5 open to use on any other line on your plan. Then just transfer your phone line to that phone and you're all set. No change in that lines plan, just a change in phone, thus your unlimited data remains.
Double bonus for me, I'm on a promotional $9.99 per month for unlimited data on my line. It doesn't end until Feb. 2013 so I don't loose that either!
Only question I have now after reading other posts and forums is do I actually activate the phone to the basic phone line or once I receive the phone do I activate it on my smartphone line? Seems to be conflicting opinions on this!!
***UPDATE: 9/20/12 9:54am EST
Just had a chat with Verizon online. Below is what I was told:
info: Please hold for a Verizon Wireless sales
representative to assist you with your order. Thank you for your
patience.
info: You are now chatting with 'Faith'
Faith: Hello. Thank you for visiting our chat
service. May I help you with your order today?
Chris: Hi I recently received advice from customer
service about a method to use to keep my unlimited data for the smartphone
lines. After reading some of the forums i'm seeing conflicting info. I'd like
to verify with you what I was told
Faith: The only way to keep that unlimited data
will be to buy the phone at full retail price
Chris: I was told by 2 different reps that i could
update one of the basic phone lines on our plan to the iPhone 5
Chris: then when i get the phone activate it on the
basic line
Chris: then, reactivate the basic phone on that line
and it would open up the i5 to use on any other line
Faith: Yes you can do that as well if that line
has an upgrade you can put it on the line that has the unlimited data and
keep that
Chris: the conflicting comments i see is do I activate
the i5 on the basic line once i receive it and then switch it over to the
unlimited data line?
Chris: Or when i get the phone can i just activate it
on the unlimited data line?
Faith: You will activate the phone on the line with
the unlimited data when you get the phone however you will need to call into
customer service to do so
Chris: and in doing that i will NOT lose my unlimited
data? Because i'm not changing that lines plan. Just the phone. Is that
correct?
Chris: Still there?
Faith: Yes I am here and no you will not lose the
data that is why you need to call in once the phone comes and let customer
service activate it for you
Chris: Gotcha. Thank you so much for the help. Last
question. Once i activate the phone on my unlimited data line, do i have to
do anything on the basic line or will nothing change for it since the i5 was
not activated on that line?
Faith: That line should remain the same since it
will not be activated on that line. Are you ready to begin and I will help
you?
Chris: I haven't received the i5 yet. Status says it's
scheduled to ship Oct. 5th. I've already ordered based on the other reps
telling me about this process to keep the unlimited data. I just wanted to
make sure this was acurate prior to activating the phone when i receive it.
Faith: Do you have any further questions today?
Chris: No you have been very helpful. Thank you for
all the help!!
Faith: It has been my pleasure to chat with you
today! Please feel free to re-open the chat session if you need further
assistance . Thank you and have a great day!
Faith: Sorry

I had planned on taking advantage of the Unlimited Data Loophole but... (VZW REP PLEASE READ)

I had planned on taking advantage of the Unlimited Data Loophole by upgrading a phone that was originally on a tiered plan then activating the iPhone 5 on that plan I would then have taken the iPhone 5 and and then activated it on a number that is currently a 4G unlimited plan. I would then reactivate the original iPhone 4S that was on tiered data plan.
I was advised by a VerizonWireless customer service rep over the phone a few months ago on how to do this process. I later called back after the iPhone 5 was released and verified that this process would work so I could keep my unlimited data plan while upgrading on the the Tiered Data Plan Number.
That was then and this is now...
Recently I had a failure of the 4G unlimited data handset and decided expedite the process as much as possible trying accomplish this process ASAP. I was told that the process mentioned above was phased out and one could only upgrade an unlimited plan to an iPhone 5 by paying full price for the handset and then activating the iPhone on the current unlimited data number. I told the rep on the phone at this time that I was advised that I could take advantage of the Data Loophole via the process mentioned above and it should have been annotated on the customer service record as a reference of the conversation. However was adamant that this process was phased out and was no longer possible. I told him that I felt he was wrong but I had no one else to got to. This is my second and largest problem... I can't find anyone that will stand up for what I have been told or that can fully commit to what they are saying.
So now I've been on a mission.
I needed to find some resource that stated that I could order the iPhone 5 on a Tiered Data Number, activate it and then move the iPhone 5 to the unlimited data plan number. Everywhere I looked I found that it appeared that the most recent conversation I had with the VZW rep was correct and if I wanted the iPhone 5 on my unlimited plan I would have to pay nearly $1000 (64GB version with Taxes and a case) for the opportunity to use the iPhone 5 in an unlimited manner.
Today I ponied up and a gave up the big bucks because I did the math and figured so long as I was not I was not giving up unlimited plan and I could keep the pricing I was able to get that plan at I would receive a return on additional costs in less than 2 years. Very shortly my plan will go from 4 billed numbers (3 handesets and one tablet) to 2 billed numbers.
This evening while researching another subject (Google Voice Mail on iPhone) I came across a VZW rep advising on how to do the exact process I wanted to do in beginning rather than paying the almost $1000.
=============================
IMAGINE MY SURPRISE WHEN I READ THIS 4 DAYS AFTER BEING TOLD THAT IT ABSOLUTELY WAS NO LONGER TRUE...
https://community.verizonwireless.com/message/888309#888309
Re: Data loophole?
Verizon Wireless Customer Support Oct 18, 2012 4:22 AM (in response to mitt02)
I bet you're excited to get your brand new iPhone 5. I'm jealous! I want one too.
If you ordered the phone on one of your lines that is on the tiered data you can activate it on that line and then switch it to your line with the unlimited data plan. This will allow you to keep the unlimited data plan because you are not upgrading and accepting a discount on the line with the unlimited data plan. The only way you would lose the unlimited data plan is by upgrading the line with the unlimited data plan and accepting a discount on the device.
Hope this answers your question.
John B
Follow us on Twitter @VZWSupport
===============================
I am so confused and frustrated. I can I believe? Who in Verizon stands up for what they say? Who actually "knows" what works and what doesn't work?
Even the process I went through this morning was a debacle, The Store manager and his "Very Experienced Customer Representative" told me that the full retail process would not allow me to keep my data plan. One of them was giddy after it worked and the other was disappointed. The good part about it is that I was told that I could cancel the order at no cost to me so long as it hasn't shipped.
So back to my 1st 2 questions
1) Will the original process work? (Activate on Tiered data plan handset and then move it to a set had the 4G unlimited so long as there is an upgrade available?
2) Who will put their JANE OR JOHN HANCOCK on the correct process and make sure that I am nit being taken advantage of?
I work for a very large corporation that has a very large contract with VZW with great discounts. They don't discount everything and I could have probably went to our VZW corporate rep but I want to deal with the same people the rest of my family talks to.
JOHN B? Can you advise me? I pay VZW big bucks and I don't complain too often and I am hoping that I can be treated as we as I treat mu customer and get a truth that the organization as a whole will stand behind.
Sorry that it is so long but If you only knew the number of conversations and the amount or reading and the outright bull I had to ingest to get this far.
Thanks
BR549
Jr Samples
PS...
P.S. Anyone have Google Voice Mail on the iPhone? I love the transrcibed SMS text messages relating to the actual voice mail message and an email with .wav files that I can forward or respond via email if needed. If not I would have to give it up (pluse I have a GREAT secondary telephone number I would hate to give up.
Also can my National Unlimited plan set have the 4G hotspot feature added to it? Is it still 2GB for $20?
Thanks again
Jr

After further telephonic conversations with VZW it was again verified that what the rep that told me previously, that it was IMPOSSIBLE to use this UNLIMITED DATA loophole happened to be 100% WRONG/FALSE/LIES/MISUNDERSTOOD/STUPID/UNEDUCATED/MISREPRESENTED.
THE UNLIMITED DATA LOOPHOLE WORKS AT THIS TIME, SO LONG AS YOU MEET THE FOLLOWING CONDITIONS:
[ (A) = 4G UNLIMITED DATA PLAN ]
[ (B) = TIERED DATA PLAN PLAN ]
You already have a family plan with at least 1 4G UNLIMITED DATA PLAN (A) or You have an individual account with a 4G UNLIMITED DATA PLAN (A). It makes a difference as to how you go about it but the result is the same.
You have a TIERED DATA PLAN number that has an immediate upgrade available (B) or your account has a number with an immediate upgrade available that can be transferred that number with the TIERED DATA PLAN (B), you would transfer that upgrade to the TIERED DATA PLAN number to begin the process.
You will then purchase an upgrade iPhone 5 on the TIERED DATA PLAN account (B) AT THE DISCOUNTED RATE.
ONCE THE NEW UPGRADED iPHONE 5 ARRIVES AND HAS BEEN ASSIGNED TO THE FORMERLY TIERED DATA PLAN NUMBER (B) IT MUST BE LEFT THERE FOR A 24 HOUR PERIOD. I have learned that this period is required but many others have been able to get away with less than 24 hours, however this is another VZW gotcha. YOU DO NOT WANT ANYMORE VZW GOTCHAs.
After the 24 hour period is over the original handset (or any other applicable handset for that account) (B) can be assigned BACK to the TIERED DATA PLAN number (B) and the iPHONE 5 can then be moved to the 4G UNLIMITED PLAN number (A).
So long as you acquired the iPHONE 5 via a separate transaction, yours or someone else's TIERED DATA PLAN (B) account, you should have had no effect on your current 4G UNLIMITED DATA PLAN (A).
I found out that without a doubt, in spite of what others have said (AT THIS TIME), this will work.
Once you are successful, you will learn that however much time you had on your 4G UNLIMITED DATA PLAN (A) account you will still have. THIS IS TRUE EVEN IF YOU HAVE CHOSEN TO PAY FULL PRICE FOR YOUR iPHONE 5 AND ADD IT TO YOUR 4G UNLIMITED DATA PLAN (A). This is in spite of any previous ** you may have been advised of during conversations or correspondence with any of the uneducated phone or store customer service personnel).
AGAIN... YOU WILL STILL BE UNDER A PLAN THAT WAS ASSOCIATED WITH THE PREVIOUS UPGRADE NO MATTER WHAT YOU DO WITH OR TO THE 4G UNLIMITED DATA handset.
If you have a 4G UNLIMITED DATA PLAN (A) and you have any wishes of adding the HOTSPOT feature, you must do this prior to the conversion (adding the iPHONE 5). Once the iPHONE 5 has been assigned, the selection of a HOTSPOT will either not be present in your "MYVERIZON" area or greyed out for the VZW personnel and no longer selectable. The removal of this option is another impetus by VERIZON to cancel your 4G UNLIMITED DATA PLAN and move to a TIERED DATA PLAN. If you cancel your HOTSPOT feature you will NEVER GET IT BACK unless you change plans.
The VZW telephonic Customer Service Personnel may even see an UNLIMITED HOTSPOT DATA PLAN for your current service while you may/will only see a 3G 2GB version in your MYVERIZON account area. They can select this UNLIMITED HOTSPOT FEATURE. YOU CAN NOT.
The UNLIMIITED HOTSPOT feature is $30 and the 2GB HOTSPOT FEATURE is $20 per month. Since I am cancelling the service on my XOOM tablet of 3GB for $35 per month which one do you think I took?
==========================================================
THIS IS ALL TRUE AS OF TODAY FOR MY SITUATION, HOWEVER YMMV.
KEEP YOUR FINGERS CROSSED THAT IT ALL WORKS OUT AS VZW PROMISED. PLEASE CHECK BACK AS I WILL UPDATE THIS THREAD IF ALLOWED.
==========================================================
HAS ANYONE NOTICED THAT THE ONLINE VZW Customer Service Personnel have flocked to this thread to help me out?
While in conversations or correspondence with VZW personnel DO NOT USE THE WORD "UPGRADE" in association with your 4G UNLIMITED DATA PLAN. INSTEAD, USE THE WORD "CONVERSION" WHEN TRYING THIS PROCESS. Otherwise you may cause their brains to jump track and you could lose your 4G UNLIMITED DATA PLAN.
============================================================
Thanks to those of you that have attempted to respond and inform in a helpful manner. I am not a VZW hater, I hate when any company attempts to bait and switch, fails to be clear or uses tactics to confuse it's customer base to have them subscribe to services or features that have short introductory periods or the company "reserves the right to change" and does so very quickly once they have acquired the numbers they have been looking for.
I am hoping that one day I can make the statement that deceptive sales practices are UNAMERICAN.
I WOULD LIKE TELECOMMUNICATIONS COMPANIES TO BECOME A CORNERSTONE TO THAT STATEMENT.
HOWEVER I FEEL THAT AMERICA HAS A LONG WAYS TO GO!
THANK THE PEOPLE THAT TREAT YOU RIGHT!
Lastly, I was very lucky to make contact with an extremely knowledgeable, confident, competent and well spoken VZW Customer Service Person. After her extraordinary efforts in attempting to satisfy my issues and wishes I made the effort to thank her and made sure that she would be recognized among her peers. Before we terminated the call I asked to speak to her supervisor and advise of him my satisfaction. I advised that I work for VZW's competition and it is when I meet up with people like her that I work harder to keep my customers happy and keep my customers my customers.
When you have someone that makes the extra effort to fix your issue or finds a way to give you what you thought you bought please find a way to give them kudos or recognition beyond a simple online or telephone survey or a plain old "thanks".
It was not too many years ago that many businesses thought the intangible product, customer service, as being as important as all the other tangibles they sold. This is no longer true in most respects. Some businesses are coming around but very, very slowly.
WE AS CONSUMERS MUST DEMAND GOOD CUSTOMER SERVICE or it will forever be shoddy. We must demand knowledge, effort, personnel we can understand, representatives of the company that have a stake in the organization and are not just some off shore or distant contractor that may serve customers from multiple companies in the same hour.
Still... make sure you say thank you for good service. Say thank you not only to the person that gave it to you but to the corporate infrastructure as a whole. Our businesses need to stop letting the stockholders decide how long a company survives in the marketplace. Too often companies decide keep their budgets down by slashing or limiting customer service as a first strike.
Yes, we all know that price rules in many cases, BUT THE WORLD OF TECHNOLOGY REQUIRES KNOWLEDGEABLE PEOPLE to advise it's customers of their options and help them make it work like the commercials or advertisements show they would.
Even the stockholders fail to remember or choose to understand that ultimately it is the customer that signs their paychecks.
Jr.

Can I keep my Unlimited Data if I use my husbands upgrade?

The last phone I bought was the iPhone 5s and at that time I was able to use my husbands upgrade and keep my unlimited data...then he used my upgrade...I am wanting to do the same thing. Do I still have that option and will I be able to preorder over the phone at 12:01am to do it?

That's a good question and the new iPhones are nice hl7272! If you and your husband are on separate accounts, you will be able to activate the new phone on your line, (account), and keep your unlimited data. However, if you're on the same account, you won't be able to do the Alternate Upgrade and keep unlimited data. Even if you're using your husband's upgrade, when the phone is activated on your line, you will need to choose from a current data plan.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

I purchased a Maxx at FULL retail price (out of contract) to keep my unlimited data. An unauthorized/illegal change was made to the plan and all VZW could do was offer me $20 in credit.

As the title says:
I purchased a Droid Maxx at full retail price (approximately $540) to keep my grandfathered unlimited data. An unauthorized/illegal change was made by my younger sister (who is not an account manager and stole the information from my mom) to the plan and I was not notified within the 14-day closing period to revert the changes. For the record, both my mom and I are account managers, my younger sister is not.
I went in to my account (and changed all the information) and found out that when changes are made to the account online, you have to send an authorization text to one of the phones--however, you can send this authorization to ANY of the phones on the plan, so my sister sent it to hers (instead of an account managers).
So, the only reason I found out about this change to my plan was via a text message telling me I was "approaching max data," which of course should not happen with unlimited data. My younger sister did not tell anyone she made the changes.
When I found out about two (nearly three) weeks ago, I called Verizon to open a ticket about it. They did, said they would call/text me back a few days later--they didn't. One week later I made another phone call to see what the status on that ticket was--the rep said that the other rep was supposed to call me, but didn't, and so he pushed the ticket again. Lo and behold, another week later, still no response from VZW about the ticket. So I called again only to find out that the request to revert the data plan back to unlimited had been denied.
I spoke with that representative for nearly 40 minutes and all she could offer was some unwanted advice about what to do about my sister's behavior or that "I'm so sorry that someone would do that." I told her I wasn't looking for consolation, but for a compromise on either getting my unlimited data back, or refunding the difference between contract and full-retail price of the phone. I threatened to leave VZW because of this and all she could offer was a measly $20 credit.
I have filed a BBB complaint against Verizon Wireless for this issue as an illegal change that goes unnoticed past the 14-day closing period should be addressed in a more urgent manner.
I have also reached out on Reddit and Twitter, because obviously calling the VZW support does nothing to alleviate my situation. I am very dissatisfied with how VZW is handling an illegal and fraudulent change on my account that has shafted me out of 500 dollars.

You seam to be focusing your anger at Verizon and not your sister. Verizon followed the rules and required IDs and passwords to access the wireless account. You and/or your mother are supposed to safeguard that information. Your sister has committed the felony by stealing your mothers identity for personal gain.
You say "I am very dissatisfied with how VZW is handling an illegal and fraudulent change on my account that has shafted me out of 500 dollars.' My question to you is who made the illegal and fraudulent change to your account? Verizon or your sister? Keeping in mind your sister had all the correct IDs and passwords,
I'm sure if you went to Verizon and wanted to make some changes to your account, and you had the correct IDs and passwords, you would be upset and angry if they put you through the 3rd degree because they thought you were committing fraud.
Good luck to you, (seriously) whatever happens,

Unlimited data on ipad

this is my question:
i was able, not so simply i might add, to transfer from my Orig. ipad to the New ipad my unlimited data plan...that being said i am somewhat confused..can i download a movie over the "alledged" 4G service on Att without incurring these widely talked about high charges to obtain said streamed/downloaded videos...i am assumming the higher charges apply if one has not been grandparented in on the unlimited original offer.
Am i correct...so i can download and not worry about extra, higher costs?
i do have an apple tv and mostly prefer to watch on my tv the videos of my choosing, but when i travel i pick one or 2 movies up for the trip on the ipad....need i worry about doing it on wifi vs. the 4G? i think not, but need someone out there who is really knowledgeable on this to inform me correctly, please
What other content would be using a lot of data to download besides videos/movies?
surfing really isn't all that data grabbing is it?
i mainly leisurely sit down and read the entire google news page, going to the most interesting articles and, then maybe reading some of a book i have gotten from itunes.
anyone getting a feel if i am a small, med. or large user of data?
just curious
is there a way for me to actually check this myself??

4G meaning HSPA+ or LTE? On your iPad if it says 4G its really 3G it should say LTE to get the real high speed.
From what I have read if you are grandfathered into a iPad unlimited plan you will have it for new iPad and get LTE. If you only have 4G as your symbol I would call or go to the store to get LTE working, it might just work with your old SIM but I just upgraded from a 3G/4G phone to a LTE from ATT and they said they needed to activate a new SIM since the old one doesn't work with the new LTE devices.
Anyways I've read that they are unliminted if you are grandfathered into a Unlimited iPad Data Plan. But don't be supprised if in the future they start trottling your service, happed to me went from iPhone unliminted plan to a Samsung LTE device and after 5GB of data they started trottling speed to half a meg download.

Penalizing long term customers for keeping their unlimited data plan is unwise an business

Dear Verizon President and Employees,
I have spoken to three Verizon employees via the phone today who have failed to be able to tell me why I should stay with Verizon. You see I have a very small portion of my plan that is unlimited data, I have it because I have been a long time customer. I don't use a lot of data but when I got I thought I would never use any data. Times change people change in fact my family has changed and I was thinking of adding another line to my account for my son. Maybe at xmas I will buy a tablet but I need to update my phone. I found out that if I tried to upgrade my phone I would lose my unlimited data package plan. Now I understand why Verizon no longer carries an unlimited plan. I actually have worked for a competeing wireless company and they don't offer the plan either. So yes I can understand telling people its a grandfathered plan and we honor our loyal longtime customers who have that plan by continuing to carry the plan as long as they don't remove it from their accounts. I Can understand why if you switch to the convenience of the mobile share plan you couldn't switch back. What I can't understand is why you are forcing your long time customers to question why they should be with you. I don't use huge amounts of data right now but I have been happy not having to worry about my plan and after all I have spent a lot of money with Verizon wireless over the years. In fact lets do a little math I have spent on average on my single line at least $120 a month for the last six years (I am being conservative its probably more like 150 but I think we should be conservative) that's 8640 to Verizon for the last six years... I am looking at wanting another line (Probably will add 50 a month to my phone bill) I am thinking about adding a tablet at xmas. I understand I have to get a separate data plan for the tablet or I would lose my unlimited data another 40 so saying I wanted my two year contract that's almost 200 a month for the next two years in fact lets say its an even two hundred that's $4800 you would get from me for the next four years. Am I such an unimportant customer you would sacrifice that for $300-400 on a phone? It doesn't make good business sense. If I am going lose my plan when I am already shelling out that much money I should look at other carriers who don't penalize their long time customers by saying you can only keep your plan buy paying full price on a phone. You see its dumb your taking away your own juicy carrot. As long as I had something with you I knew I couldn't get with anyone else I wasn't going to look at another service provider. I can get a limited data package plan anywhere and there are very competitive offers. Customers should be able to choose when they want to drop their plans... not be penalized into doing so. Why do you offer a discounted price on a phone? Because the customer is signing a contract they will stay with you for two years. You are guaranteed to get those fees. You have already told me it doesn't have to to do with the phone... if I can bring my own phone to the plan. It has to do with trying to bribe people if you want this phone at this price you have to give up your unlimited data... sadly its a poor choice... I can get that phone at a nice price and give up my unlimited data by going somewhere else... I will pay the same price and you... you will lose not only my money but loyalty... all because I wanted 400 off a phone like your other people get when they sign a 2 year contract and to stay my current plan. Yes I know that you said 95% of people use 2 GB or less that may be true but I want the freedom to be able to choose I am an individual not 95%. And I should be important as a customer. I have been a customer for a long time. My current contract ends in October, So again I ask why should I stay loyal to a company who doesn't stay loyal to its long time customers.
Sincerely
Candice M.

It comes down to money and profits.
The juicy carrot of unlimited is still there. But you buy the device at full price. You pay no upgrade fees and you have no contract. The data costs are not carrots but gardens of green. (money) Those same 95% are now seeing huge overage fees and that is more green to the company and the stock holders.
Sprint & T-Mobile offer unlimited data but their buildouts of 4G LTE are way behind Verizon & AT&T so you may not want their service. AT&T has no unlimited and price and coverage wise are almost identical so no savings there.
Loyality is an over used word. You are a customer like everyone else, no distinction is made because you paid $5,000 or $2,000 it just depends on what service is right for you.
I never take subsidize devices, I don't like contracts and personally I use Verizon for the coverage and I think I have called them less than five times over 30+ years for any service requests or anything.
America is profit generated and you have to remember that. When the customers leave in droves due to lower costs at another provider that is when Verizon will take a long look at trying to get customers back. But that will be many years in the future
Good Luck

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