Unlimited Data Rollover

Since Verizon is hell-bent on capping their data plans in the near future, I'm sort of at an impasse. My phone was stolen and I need to get one immediately. A full-retail Kin one looks fine for now, but I don't want to lose my unlimited smartphone plan (Droid X) when I eventually upgrade to the next iPhone. We don't really know when the next one is releasing, but press has been pointing to Sept-Nov.
Verizon has been saying "very soon" to their data changes, so would an unlimited data plan for a feature phone translate to an unlimited smartphone plan after the changes have been made? Do you think they will happen in the next 6 months?
Thanks!

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AT&T Changed My Plan without my consent, took away my Unlimited Data Plan and 7500 rollover min

I have been a loyal customer since 2007. I have had AT&T's unlimited data plan on my iPhones since 2007. Well that all changed in May of 2013, unbeknownst to me! In May, AT&T took away my FamilyTalk Nation 1400 with Rollover minutes plan and arbitrarily enrolled my family in their 10GB shared data plan. We were not notified and we were not asked if we approved the change. We had about 7,500 banked rollover minutes. My phone is 1 of 4 on the family account. I had the original iphone in 2007 and have been with AT&T ever since because of the awesome $30 a month grandfathered unlimited data plan. To save money on minutes and texting, I moved my phone over to my family's shared plan about 2 years ago. I was able to keep my $30 a month unlimited data. Well in May, AT&T changed our plans and we didn't know. Had I been monitoring the bill, I would have likely caught this change. However, my parents were the ones paying the bill, and I would just send them my share every month. I received some weird text messages in the last few weeks saying I was getting close to my data limit. Hmmm, data limit? But I have unlimited data? That's when I went online, checked the bill, and saw what happened. I called AT&T, asked why the plan was changed. They claimed my sister made the change....I spoke to my family, including my sister, and no one had authorized the change. And since the monthly bill only increased by about $30 a month, my parents didnt bat an eyelash or ask questions when the plan changed. But we had a GREAT plan that was right for us, 7500 banked rollover minutes, and unlimited data for me. All that was taken away. AT&T says that since we didn't speak up within 90 days of the change, they cannot change it back. This is RIDICULOUS AT&T and I cannot believe this is how you treat loyal customers. Now we have an unlimited talk and text plan (which we don't need at all... we don't use that many phone minutes or texts... that's why we had banked 7500 rollover minutes you genuises!!) and a data plan with a cap at 10GB when before, I had UNLIMITED data. I am extremely mad that this happened. My family feels like we were slapped in the face. We want our old plan back. We want what we had on May 1 2013: our FamilyTalk Nation 1400 Rollover plan with our 7500 banked rollover minutes that we are entitled to, and my unlimited data plan for $30... because it was taken from us without our consent. If we cannot get our old plan back, the first chance we get once we are off contract for all of our phones, we are leaving AT&T and taking our business elsewhere. Has anyone had their plan taken from them without their knowledge? Lost rollover minutes? Been stripped of their unlimited data plan?

Hey JDom2, That really sounds like an rough situation.You're right, it doesn't make sense for AT&T to spontaneously change plans. Unless your account gets flagged for unusual usage, or needing help with billing reminders, a representative doesnt even open your account. It takes a representative to manually make some of the changes to your account, or of course of could do it yourself by logging into the webite. So ultimately a representative, either in store, or on the phone had to do it, while talking to someone. I personally can't remember a specific day or call 8 months ago, and it doesnt surprise me that your sister might not either. The new plan comes with unlimited Talk and Text. Rollover minutes are temporary minutes that fall off after a year and only get used if you go over your US voice usage. With unlimited, that's a moot point. AT&T starts sending text messages when you hit 65%. If this is the first time in months, you've used more than 6.5 gb, then this plan would've sounded amazing at the time. No conscientious rep would have reccomended make a change like that, unless your usage showed your usage showed you would have fit pretty comfortabled under 10gb. I might reccomend you check more what's changed in the last 8 months that your usage has been escalated. The sad thing is, customers who aren't used to paying a care to what they do on the phone, often leaves apps open unecasserily long period, or won't connect to wifi despite the faster speeds, or other things that are just generally a good idea for not just data, but general battery life and system speed. It's more just unfortuanate, whoever, perhaps your sister who was on the call when the change happened hadn't told you. Even if there was a misunderstanding, maybe she didn't understanding unlimited Talk/Text 10gb meant that was going to be the new data plan, instead of in addition to, if she mentioned it, then maybe you could've checked on it sooner. Reps usually are able to go back 60 days to fix bill issues, without clear documenatation. An overide from a supervisor, might let them go back an extra month, Sounds likes the representatives already engaged to see what's available, to just make sure you were getting all the support possible. If you really want to triple check if there' something someone can do, then of course feel free to contactATTCustomerCare to send a private message. I imagine, the rep who was originally involved in the conversation would have made explicitly clear that the old plans would not be available, and since your sister was authorized to make changes, (by virtue of being able to verify your account information). I'm sure it seemed like a good idea at the time though -Alex

Who has the Unlimited Data Plan and has Been Speed Capped when You went over 5Gig?

Just checking to see how many others have been speed capped to 200Kb on the unlimited data plan when they went over 5Gig in a billing cycle? (you can get a one time reprieve if you call them at 1-888-483-7200)
Did they ask you to change your plan to 10Gig and Update your Equipment and sign a new two year agreement?
Did you know that Sprint is offering unlimited Data on their 4G network and that Verizon is trying to lock down customers that are not on 2 year contracts? (Gives them time to catch up with the competition) Marcus in Fraud and Investigation told me (when I told him that Sprint was offering Unlimited Data) "...That is a better option..."
I am now looking into other options along with allot of the rest of you.

I was instructed to call that Fraud Department number and was treated like I had broken some kind of law instead of going over the 5 Gig fine print limit on my unlimited grandfathered in account. They would not even consider giving me a one time do over for being a MiFi newbie. I am hearing class action suit rumblings out there!!

Is there anyone here with an unlimited data who has,,,,,

1....bought(at full price) a tablet, and switched between the tablet and phone as you would switching two phones without losing your unlimited plan
2....signed up for the 1 month hotspot for $30 (for 1 month only, like say for vacation), and using your unlimited plan with the hotspot, without losing your data plan, of course
i have talked to no less than 8 reps at different times and have gotten yes and no answers equally. it is not so much about trying to see if it works,,,it's about getting the unlimited data plan BACK if they f**k up

I have never called customer service to activate or remove the hotspot feature. If I can do it online, I will use that method before calling. I have had a VZW rep on the forum help me future date a removal once because the website wouldn't let me have the feature removed at the end of the current billing cycle so it wouldn't be on the next billing cycle. That didn't last long so I have kept the hotspot feature activated since then.

Unlimited data

After talking to a supervisor, finally got my unlimited data plan re-instated. Took some talking, but it was worth it. We both agreed that a smartphone is a smartphone, and that I changed nothing in my plan (family plan) to warrent my losing the unlimited data. I kept my Droid X and made it my back-up phone. It never did lose the unlimited data plan, only my LG Spectrum. But now, even my Spectrum has unlimited data.

Until they offer a shared plan for families that allow for a family to share about 5 gig a month for 50 bucks or less it is a total ripofff-kids in college and HS never go over the VZ net always wifi and same with workers only road warriors use a lot of road air time via VZ net and so We pay 90 a month-yes one unlimited and me with a dumb phone I refuse to upgrade as I will get added another 30 for 120 a month plus 90 for 700 voice pus 30 for text and stuff (Which if kids would use email on iPhones they would not pee money away on texts etc as they could use the date on their 3 gig. but its absurd to pay for reach phone and it burns the users on either end- a parent who uses 3 gig who has 2 kids who use 0;.1 giig should hardl bye paying more than 90 a month-do they think that families can pay now 270 a month for cell -250 for FIOS--I mean its a good service but somebody will sffer share and then they will jump in-they have claimed to plan to add data share for now over 6 months and keep milling it as VZ is famous for=-BILL CREEP--I love their network but their corporate monkeys are just awful awful people who care nothing about loyalty-only about ripping me off every step of the way--it is always a chore to be sure I am not overpaying-always-the guy just tried to have me upgrade on my wife's phone and that would have forced me into a smart phone and I dont want more data at 30 a month-the col.is breaking my budget and I am about to toss them out for US cellular and god forbid ATT? OYE!

Help me keep unlimited data. reps being extremely rude and not helping...

So I don't want to make this long and boring so I'm going straight to the point. I am grandfathered in and I know there are many discussions on here about this but I need serious help. I don't know what to do. Long story short, I went to my local normal Verizon store and asked politely to be on the 12 month payment plan for a new phone. And I stressed I wanted to keep my unlimited data. No problem they said....45 limited later they come back and say sorry, we cannot do that. Doing the payment plan makes you sign a new 2yr contract. I was mad obviously but left politely not knowing any better. But it didn't seem right. So I called the 800 support number and they said there is no reason why they shouldn't have done that for me. The guy said he shouldn't of told me this BuT he told me that reps don't like doing that because they don't get as much If any commission for doing so. So he said they usually come up with a lame excuse like the one they told me. He told me to go right back in there and tell them that yes they are able to do that. So I did. I got a different rep and he was acting weird about it. Get this... I told him my situation and gave him a puzzled look when he explained he doesn't know what he can do, HE said "what's that condescending look for?" I justccan't believe he said that how unprofessional of him to call me, a customer or ten years condescending. I was astonished. But that's not even my point. He didn't know what todo so called the manager over and she claims to have spoke with the "president" and "CEO" of their Verizon in north east ohio, this was a wooster Ohio Verizon. And claims that they don't allow that and what I was originally told by the rep is true. That is changes the contract going on a payment plan the 12 month one not the edge. I told her what the 800 number has told me and she said they are wrong. PLEASE HELP ME :( AGAIN, I was not rude or anything at all with them. They treated me like garbage because I want to keep my unlimited data. How can I do this? Can I go to another Verizon perhaps In Ashland Ohio and do the payment plan and keep my data? Sorry for the long question but any help would be TREMENDOUSLY appreciated. I am in wooster Ohio btw

brant13,
I want to start off by saying, I am truly sorry for the way that you have been treated at that the store location. This is by no means how we run a business. I can assure you that if you do the Device Payment Plan http://vz.to/ZILXBT that is for 12 months that you are able to keep the unlimited data plan. You can always go to the store location on Commerce Pky in Ashland, OH. That is a direct store location and they should be able to get you set up with out any kind of issues. Please keep us posted if you have any further troubles. Again, I apologize for any inconvenience this may have caused.
KevinR_VZW
Please follow us on Twitter @VZWSupport

Return or exchange Galaxy S3 and keep unlimited data?

I have preordered a Galaxy S3 and it's been shipped already, should be delivered on Monday. After finding out about the encrypted bootloader on this phone I'm not sure I want it anymore (I'll save that rant for somewhere else). If I return the device will I keep my unlimited data? I ordered it prior to June 28th. I've read conflicting info about restocking fees. Do I need to refuse delivery from Fedex or can I accept delivery and go through normal return methods without being charged a fee? Paying $35 to return a phone that's still in its shrink wrap seems ridiculous.
I'm also trying to decide whether I'd prefer a Galaxy Nexus. I know that if I return the S3 and then try to re-use my upgrade, I'll lose unlimited data. Is there a way for me to do a direct exchange of one device for the other, so that I'm not technically cancelling one upgrade and re-using it?

I would just refuse delivery if you don't want the phone. If you
return this phone your upgrade will fall under the new upgrade after June 28,
2012 and as such you will have to move to the new plans when you upgrade at
subsidized prices. You do have the right to return for exchange I was told by VZW rep
but then again your mileage may vary as to what you do. It is not a set thing and no one
at VZW will always to the samething in all locations. Again buyer beware. The last phone I
returned by just not accepting delivery which was just late last year VZW
charged the restocking fee but I mentioned to the person I called that it was
still not opened. They said the phone
still had to go back as an opened phone as they had to open the package to make
sure everything was in the box as the shrink wrap could have been re-shrunk by
someone else in shipping. They told me
they did not take any returns without an inspection of the contents. I hope your mileage will vary with your
return. Once they go back they go to
refurbished phones? I have been seeing
people complain they are getting new phones with no battery cover and VZW tells
them to return them which I am sure VZW will charge the re-stocking fee
anyway. These issues are why I don’t
order phones off the web site. I only
purchase from a VZW store.

Goodbye unlimited data for IPad 3G customers. Welcome to AT&T after June 7

http://www.att.com/gen/press-room?pid=17991&cdvn=news&newsarticleid=30854&mapcod e=financial%7CWireless
For new iPad customers, the $25 per month 2 GB plan will replace the existing $29.99 unlimited plan. iPad customers will continue to pre-pay for their wireless data plan and no contract is required. Existing iPad customers who have the $29.99 per month unlimited plan can keep that plan or switch to the new $25 per month plan with 2 GB of data.
http://www.macrumors.com/
"AT&T also announced that they have changed the iPad 3G data plan for new customers after June 7th.
At present, AT&T offers a no-contract $29.99/month unlimited data plan specifically for iPad owners. If you activate your data plan before June 7th, you can still participate in this plan. After June 7th, however, AT&T will be replacing that plan with a $25/month 2GB limited plan. From the press release:
For new iPad customers, the $25 per month 2 GB plan will replace the existing $29.99 unlimited plan. iPad customers will continue to pre-pay for their wireless data plan and no contract is required. Existing iPad customers who have the $29.99 per month unlimited plan can keep that plan or switch to the new $25 per month plan with 2 GB of data.
So, if this is an issue for you, you still have time to be grandfathered into the unlimited data plan. Existing iPad customers can look at their current data usage via their iPad settings."

Got this off of cnet.com:
http://news.cnet.com/8301-17938_105-20006534-1.html
“But nobody will be forced to switch. If users are happy with their current plan then they can keep it, which we expect many to do. In fact, AT&T tells us, *"[Users] are not required to switch to the new plans if they renew their contract or switch to another smartphone.* However, if they switch to one of the new plans, they will not be able to go back to their old unlimited plan." The only downside is that legacy iPhone plans won't get tethering, so there are some things to consider for some.”
Hopefully that will remain the case. I have unlimited on both my iPhone and iPad and like the freedom of watching as many videos and surfing the net as much as I want. On TUAW the article was saying it was likely that AT&T would force those "grandfathered" into changing to a new data plan when they renewed. The above article pretty much says that AT&T is claiming that whether we renew or switch to another smartphone and don't switch data plans that we should be ok.
I'll keep my fingers crossed!
iPhoNettie
Message was edited by: iPhoNettie

How long does it really take to get my unlimited data plan back?

So Wednesday morning I go into a local Verizon owned-and-operated store to buy a Galaxy S5 on installment plan, like I did for my GS4 a year ago. Get talked into an Edge phone plan and the More plan, and they get that unlimited data plan off my line as fast as possible and then find that I can't get Edge for another 3 weeks. So we revert the changes (in theory), less than half an hour after the original change.
So I'm just standing there reading twitter and waiting for them to fix the situation and get me back to where I was when I walked in. I was actually willing to go ahead and buy a GS5 on installment plan (as I'd wanted to when I came in), but they *really* did not want me to do that. They got the voice plan back, and put me on a 2GB plan (which is 1/3 of my average usage), telling me I'd be back on my unlimited plan with hotspot service "by the end of the business week."
Today as I'm checking at the end of the business week, no sign of my data plan or hotspot service. The folks on the social media team tell me that my service might be crippled for another 10 days while an offline team tries to fix what the folks in the store broke.
Am I really out of luck for two weeks? I got a GS5 on T-Mobile with 5GB of data, which will get me by... TMO didn't seem offended that I wanted a GS5. But if I have to "be careful" with my data (as the store manager put it) on Verizon for two weeks, I may as well forward the phone and power it off.
At least I know never to set foot in this particular Verizon store again... last year they wouldn't sell me a GS4 "in case someone came in and wanted to upgrade" so I went to another nearby location. If my plans get unbroken, I'll either go to that other location or check eBay for my GS5.

Think of this and be amazed. If Verizon is trying its best to get customers off unlimited data by any means possible, and quite frankly tell you once you purchase any device on subsidy or the Edge program you lose unlimited. Now the Worry Free Guarantee states within 14 days if you change your mind you can pay a $35 restocking fee, and go back to your old plan.
However they no longer offer unlimited data so they give you this line of it has to be set back manually (inactive price request) and then it gets denied. Then they say it has to be submitted again for approval and then it gets denied. So why have a worry free guarantee?
And think to yourself, a plan they can remove in minutes takes them weeks to give back? They don't give it back. Search the forum.
Good Luck

If you have unlimited data and plan to upgrade "BE WARNED"

This is just an FYI to all those who may fall into the trap I did. I wish I had know about this prior so I would have made my choices accordingly.
VSW has changed the upgrade plans for those with older unlimited data plans. If you use a line upgrade to get a smartphone that line not only gets the 24 month contract but you will also be forced into a min of $30/month data plan.
I have 3 phones on my account. 1 of them have unlimited data and the other two are simple flip phones (no data).
For 3 years I have used one of these non-data plan lines to upgrade the smartphone and then would move the phone to the unlimited line and the flip phone back to the non-data line. This worked great as my 2 non-data lines had contracts that ended on opposite years.
This last time I upgraded, In January, I explained to the sales person what I wanted to do, they told me they do this all the time and they would take care of it.
My Feb bill was a bit higher than I expected so I called support. I showed them the $30 data fee and how I did not want this on a flip phone. They stated oh yes we understand, will fix it and credit you. Perfect I thought. Sure enough March's bill came and the credit was there but the $30 data charge had not been removed. I called support again and this time they dropped the hammer on me.
My credit was an "Inconvience" credit, it was a range of $3-$8 per line, it was not a reversal of the $30 data charge. This is when I find out that VZW has now changed thier smartphone plan upgrades for accounts who are on grandfarthered in plans. If I switch to thier current plan, ie lose my unlimited data then they are more than happy to remove the data charge. So now I'm stuck paying $30 a month for the next 22 months = $660 in charges for something I will not use. A full contract 24 months $30/month is $720 which is more that the cost of most smartphones.
If this is your situation please be sure you have all the facts prior to getting tricked into a contract worth more that the darn phone you get for "FREE!!!!"

According to VZW support this was a policy change in 8/14, 7 months ago(ish), I'm not claiming this is brand new but I am telling others who have been with VZW for many years and still like the less expensive package they have had for those many years need to be aware that this is the rule now. In attempts to force those long term customers to go to a more expensive plan that offers far less service they have implemented this.
I do understand this policy now and certainly will no longer use the upgrades however I wanted to offer my story as a heads up to any other potential person from running into this situation.

Have a Friends and Family plan. I have unlimited data and want to keep it. Questions on what I can and can not do with account changes.

Ok,
So I am on Friends and Family 2000minutes and unlimited Text.
4 phones.
My phone has Unlimited Data and Hotspot
Other 3 do not have any data.
I am curious what I can do and can't do that will keep keep the plan as is and not force things to share everything.
I am allowed to have 5 phones under this plan. I am curious about adding and deleting phones.
I did try and add a 5th phone. When I tried to activate a 5th phone online it would not let me do it. Tried to get me to change plans.
Here are a few scenarios that I see coming up in the future.
I would like to add a 5th phone. My father has an account and I would like to roll him into my plan instead of his own account. I have already done this once before many years ago with no problem with 2 of the lines that I currently have. Is this possible or is that enough to trigger the move share everything scenario.
Second. how about removing a line from my plan?
One of my numbers is for an 18YO that wants to be more independent and have their own account. Can I down the road either transfer that line and number to its own account which would be share everything (I do understand that). Or can I delete that line from the account without triggering the share everything scenario?
Also it seems when I look online I can change data plans currently three phones are on data block. Can I actually change them to a data plan within the Friends and family or is the Share everything scenario triggered. What about if I change them to a smart phone from their basic/feature phone. I know I can't get unlimited data but can I still get them on my friends and family tiered data plan?
What is up.
Thank You

yes to everything; you can add a line (up to 5 total for Family Share), drop a line, upgrade a basic line to a smartphone (and then add a tiered data plan) and stay on your current calling plan ... it may be easier done in your local Corporate Verizon store, though ... just be sure they don't try to switch you to Share Everything if that's not what you want

Can I transfer an unlimited data plan from one line to another?

When I upgraded my phone I lost my unlimited data. My wife and I are on a family plan. She still has unlimited data on her line, but rarely uses any data. Is it possible to shift her unlimited data to my line and my 2gb plan to her line?

No. You can't transfer features between the lines on the account.
You could switch which number you use. You start using her phone number and she uses yours.

Regrets giving up unlimited data

I have had the unlimited data plan for 2 years or so. however when I was renewing my plan months ago the customer service agents told me that to get the cell phone for the discounted prices you have to give up the unlimited plan. Then they stated convincing me about how the average American user barely uses 2Gb a month, and that from my previous usage history it's obvious that I will never need more than 6 Gb/m and my bill will be even cheaper. However, all of that turned out to be absolutely untrue. If I would go back in time I would definitely pay the full price for the phone just to keep my unlimited plan.
Now, I have been trying to live with this plan for months and it's unbearable, one month I had to upgrade from 4Gb to 6Gb and then to 8Gb and I am still about to exceed my limit and the bill was huge. I honestly don't mind paying too much if I would feel like am getting something back in return, but to pay $300+ on a phone bill and be so anxious and cautious about the limits and usage etc. is just so frustrating. Whenever I am streaming a video or looking up something online, I have to check my Data usage. Assuming that I upgraded to 12Gb and my bill got to be $350-400, I would understand paying that much to have some peace of mind and not having to keep tracking and being anxious about exceeding the limits.
The thing is we all agree Verizon is the best service in the market, the best in everything but what's the point of have such awesome service when you can't even use it? Especially that with these new smartphones, the best part is to stream and be online when you are away from home, because if am at home I would just use my laptop or tablet. They keep talking about the best and the fastest 4G service, oh but hold on you can use it only to browse every now and then or maybe stream a very short video or use navigation. But not to stream anything for more than 15mins, otherwise you have to look for a hotspot at Starbucks or McDonalds, oh and also you still have to pay the most expensive bill in the market.
I have actually recommended Verizon to a lot of my friends and family members, I got my uncle and his family and my brother and his family to end their contracts with their previous carriers and to switch to Verizon. Sarcastically, I am the one now thinking about leaving, even though I don't want to, but when I see that I am paying $300 a month and not getting anything in return, but phone calls and text mess. and barely any 4G.
After a lot of thinking, I ended up calling customer service to see what would I owe if I was to end the contract, I have been asked to pay $1000+ in termination fees. What is going on with Verizon, how do you guys treat your customers like that, at least give you customer options when they want to stay with you. I won't mind my bill being $350, 400, or even $450 if I would feel like am getting something in return, but to still be on the limited plan, this is nonsense. What is the problem if Verizon was to offer an unlimited plan to whoever wants it for extra money, and when you talk to the agents about it they say they had to make it limited so that they will be fair to whoever isn't using much data and to not force them to pay for the unlimited. Now they are forcing us to stay on the limited data. I would like to pay more and stay on the unlimited why won't u let me choose that. Oh no, you have to stay on the limited plan and at the same time you can't leave because of the $1000+ termination fees. So, either not use your phone or we will hit you with termination fees. Choose one or the other but no other options. I believe what they have done now is the most unfair, talking about trying to make it fair to other customer who don't use much is nothing but justification to an unfair process. If you wanted that, you could have just added a new plan where you can limit your data and pay less, but at least don't take away our options of having unlimited plan and leave it for whoever is ready and willing to pay more. Because whatever I do, even If I upgraded to 20Gb and my bill is $500 am still limited and can't stream as much as I want.
End of the story, my bill did not get much cheaper as I was told, (maybe $30 cheaper or so), on the other hand I lost the most valuable thing about being with Verizon which is the 4G. All I can say is that I feel like I am using my smartphone just to make phone calls, text messages and maybe some browsing or Nav and my bill is $300. Is this what Verizon calls fair? I would rather get a prepaid phone through any carrier with unlimited text and calls and just use the internet through any Hotspot (which is what I am doing now) and my bill will be 1/3 what I am paying now. However, I am stuck with them for two years because of the $1000 termination fees. I would just like to mention again that I don't want to leave Verizon but they are forcing us to, because of their unfairness. Also, if you can't offer your customers a resolution for their issues, don't ask them to pay a termination fee of $1000+, because you guys aren't offering alternative services. WHAT ARE WE SUPPOSED TO DO?
<< Comments edited to comply with Verizon Wireless Terms of Service. Please keep your posts family friendly >>
Message was edited by: Verizon Moderator

"$1000 termination fees" tells me you have multiple lines, as a single smart phone is only $350 ETF at the beginning of the contract, pro-rated -$10 a month each month you are into your contract.
You obviously are not a new customer, did you not have a 4G phone before? If your using up 6-8+gb a month, it might be time to stop streaming Netflix all day.

Will I lose my unlimited date plan if...

....I simply switch to a 4G LTE device?
I am currently using a family members upgrade in order to switch to the iPhone 5. I am not upgrading on my account because I don't have an upgrade. I am simply switching phones. So will I still lose my unlimited data plan? The policy states that customers upgrading to a 4G LTE device will lose their plan. But again, I'm not actually upgrading...just transferring my number to a a new device.

Hi there KM536986 and community!
Getting the new iPhone 5 is super exciting! This would be considered "providing your own equipment" if you bring the phone from an outside source, such as another account.
This means you will not lose your Unlimited Data plan. Keep in mind that the warranty provided through us directly doesn't transfer, but Apple still provides warranty for the year you have the phone.
Let us know if you have any other questions!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Can you upgrade an non smartphone line to the iPhone 5, than move it to an unlimited data line?

Here's what I'm trying to do:
We have three iPhone 4's and two basic phones (5 lines total). I want to upgrade the basic phones to the iPhone 5 with a 2gb option, then when they come, move those phones to the lines that currently have unlimited data, then move the basic phone back to the other lines, and then cancel the 2gb option.
Would that work?
I've been told it would, but then a csr told me it wouldn't. That the data option travels with the phone.
Any thoughts?
Thanks!

Here's my scenario and what I was told.
If anyone is on an older family plan like I am, here's the solution that came straight from Verizon customer service. You can call them to verify.
I'm currentyly on the 1400 minute family plan. Have 2 smartphones (with Grandfathered unlimited data) and 2 basic phones on the plan. We wanted to upgrade and of course like everyone did not want to lose unlimited data. So I called Verizon 3 or 4 times and threatened to leave when finally I got to the right person.
First, you have to be eligible for upgrade. Transfer or use the upgrade for one of the basic phones on the basic phone line. You'll have to go through the whole process of selecting data for that phone etc... Select the minimum for everything. If you order online your total should come to $349 for the 32gb i5 after taxes and fees. Once you receive the iPhone, you'll activate it on the basic phone line. Then turn straight around and reactivate the basic phone on that same line. The plan will go back to a basic plan for that phone and will leave the i5 open to use on any other line on your plan. Then just transfer your phone line to that phone and you're all set. No change in that lines plan, just a change in phone, thus your unlimited data remains.
Double bonus for me, I'm on a promotional $9.99 per month for unlimited data on my line. It doesn't end until Feb. 2013 so I don't loose that either!
Only question I have now after reading other posts and forums is do I actually activate the phone to the basic phone line or once I receive the phone do I activate it on my smartphone line? Seems to be conflicting opinions on this!!
***UPDATE: 9/20/12 9:54am EST
Just had a chat with Verizon online. Below is what I was told:
info: Please hold for a Verizon Wireless sales
representative to assist you with your order. Thank you for your
patience.
info: You are now chatting with 'Faith'
Faith: Hello. Thank you for visiting our chat
service. May I help you with your order today?
Chris: Hi I recently received advice from customer
service about a method to use to keep my unlimited data for the smartphone
lines. After reading some of the forums i'm seeing conflicting info. I'd like
to verify with you what I was told
Faith: The only way to keep that unlimited data
will be to buy the phone at full retail price
Chris: I was told by 2 different reps that i could
update one of the basic phone lines on our plan to the iPhone 5
Chris: then when i get the phone activate it on the
basic line
Chris: then, reactivate the basic phone on that line
and it would open up the i5 to use on any other line
Faith: Yes you can do that as well if that line
has an upgrade you can put it on the line that has the unlimited data and
keep that
Chris: the conflicting comments i see is do I activate
the i5 on the basic line once i receive it and then switch it over to the
unlimited data line?
Chris: Or when i get the phone can i just activate it
on the unlimited data line?
Faith: You will activate the phone on the line with
the unlimited data when you get the phone however you will need to call into
customer service to do so
Chris: and in doing that i will NOT lose my unlimited
data? Because i'm not changing that lines plan. Just the phone. Is that
correct?
Chris: Still there?
Faith: Yes I am here and no you will not lose the
data that is why you need to call in once the phone comes and let customer
service activate it for you
Chris: Gotcha. Thank you so much for the help. Last
question. Once i activate the phone on my unlimited data line, do i have to
do anything on the basic line or will nothing change for it since the i5 was
not activated on that line?
Faith: That line should remain the same since it
will not be activated on that line. Are you ready to begin and I will help
you?
Chris: I haven't received the i5 yet. Status says it's
scheduled to ship Oct. 5th. I've already ordered based on the other reps
telling me about this process to keep the unlimited data. I just wanted to
make sure this was acurate prior to activating the phone when i receive it.
Faith: Do you have any further questions today?
Chris: No you have been very helpful. Thank you for
all the help!!
Faith: It has been my pleasure to chat with you
today! Please feel free to re-open the chat session if you need further
assistance . Thank you and have a great day!
Faith: Sorry

Unlimited Data Rollover

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