Unlimited Europe subscription to unlimited world

Can you please let me know if I can change my unlimited Europe subscription to a World subscription, I have paid for the Europe subscription for 12 months and would just like to pay the difference.
looking forward to your response.
Lee

Hi, Zorbatextiles, and welcome to the Community,
Simply cancel the subscription you no longer need; it will remain active until the end of its term. In other words, if it is a monthly subscription, and you cancel it, the subscription will cancel on what would have been its renewal date.
Then, start the new subscription you originally intended.
If you have not used the first subscription, you could feasibly apply for a refund by contacting Skype Customer Service. However, please note that Skype's Terms of Use and refund policy do indicate that Skype does not refund anything on a pro-rata or per diem basis.
Kind regards,
Elaine
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Unlimited Europe does not cover cell phones in the UK. It only covers landlines. If you are calling cell phones you will need skype credit.
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Upgrade from Unlimited Europe to Unlimited World

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Unfortunately you can't make the switch on your own since recurring payment is already done, but please contact customer service and they will help you with this: https://support.skype.com/faq/FA1170
In the future make sure you cancel recurring payments first and then purchase a new subscription.
Cancelling subscriptions: https://support.skype.com/faq/FA1881
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I want to get the RTX DUALphone 4088 and combine it with an Unlimited Europe Subscription. You can do Skype Out calls with the phone, but I want to know if the subscription will work also without having my skype credits being charged. Can't seem to find that anywhere on the web.
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Hi Mikkim 10,
I have a RTX Dualphone 4088 which I use with a Unlimited World Subscription.
I make calls (which should be free with my subscription) and my Skype credits aren't touched. The Skype credits are only used if I make calls which are not covered by my subscription.
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I bought a Skype subscription , "unlimited world",...

First of all, i am writing this on my grandmothers behalf, she does not speak english and she is not very good with computers.
My grandmother saw an offer for unlimited free calls to the world, the first month was free and if she did not cancel her subscription within 27 days she would pay a monthly fee of around 10-12 Euro.
She thought that seemed to be a reasonable price and started an account. She got the comfirmation e-mail and tried to call her sister in Finland, but it did not work and it said she needed skype credit.
She sent an e-mail to you about this but did not even get an answer. It took me 5 minutes to find out that her account does not apply to mobile phones in Finland. My question is how hard can it be to reply to a customer in need. Where do i find the phone number to call you, if that is even possible, if not then start a phone support number in each of the countries you provide services and make it much easier to understand what i get access to with a certain subscription before i purchase it. Do you expect elderly people to be able to see what they are signing up for, when the headline is "Free Calls to the world unlimited", and the text that actually shows where it is free to call is tiny.
And it is not fair to have ads and offers in Swedish that people see and think "Let's try that" and when they need help with these services they are forced to be able to speak English. I live 2 hours away from my grandmother and she should not be forced to call me for help with something she is paying you guys for!
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Hi Simon
Sorry to hear about the mobile calls to Finland ending up not a Skype included feature of "Unlimited World".
Only 8 countries are included in the Unlimited World subscription as you may now be aware.
If your Grandmother wishes to call Finland mobile phones on a regular basis, maybe a one country choice (Finland) subscription may be better?
Another suggestion, if your Grandmother only wants to make a seldom odd call to a Finland mobile (and if this idea is possible), she could make a free Skype to Skype call to a mobile, if the mobile user has a smartphone capable of running Skype?
Send a cheap text message to the mobile to tell them to turn on Skype, in the response message that their Skype is on, start calling Skype to Skype to their mobile? I use this method sometimes.
I also understand that most grandparents do not have good PC skills too.
I hope this may help.
Steve
(Super Users do not work for Skype, but help people here in the forums)

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Are you following this buy link from the sbuscriptions ( www.skype.com/intl/en/prices/pay-monthly ) page: https://secure.skype.com/account/buy/package?product-type=package-global-region-landline-world-unlim...
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Unlimited World subscription but unable to call co...

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alamgirusmani wrote:
I am having the exact same problem in dialing a mobile number in china ....
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Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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I am not a Skype employee. No soy un empleado de Skype.

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I've an unlimited europe subscription and I tried to call a Dutch mobile number. (same as my call id) and it said i haven't got enough call credit for that call.
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Hello,
Your Subscription only includes calls to landlines. Calls to Dutch cellphones require Skype Credit - hence the message you received.
Buy Skype credit
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hello,
I can see that you have tried to call a mobile in Malaysia, this is not included in your Subscription, you can call only landlines.
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If my answer was useful, please click on "Accept as Solution" to help others, thank you
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Solved!
Go to Solution.

kron1018 wrote:
1. If I purchase the Skype Unlimited World subscription I am able to call mobile and landline numbers internationally, correct? (I will just be calling the U.S. from Italy)
2. Also, if I buy that subscription am I given a Skype number so that others may call me from their mobile and/or landline numbers?
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4. am I charged for the call?
Hello
1. If you are just calling to the USA you only need the Unlimited USA/Canada Plan @$2.99/month. This Plan enables you to call both landlines and cell phones in the USA from anywhere in the world including from within the USA.
2. No. You must purchase that separately.
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4. No.
Enjoy Skype!
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hello
If you read your emailed offer you will see that calls to Nigeria are not included in Unlimited World.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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LarryGI wrote:
that is not what your wordl plans said.it said it was good for landlines or mobiles
Hello.
It says:
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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kings121 wrote:
can you please tell me what is happening??
Hello
You are attempting to call a cellphone in Jamaica. Please note that Jamaica is not included in the Unlimited World Subscription. Check your email to see which countries and phone types are included.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Unlimited Europe subscription to unlimited world

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