Unlimited Faster Broadband

I've recently been upgraded to UFB which included replacing a Hub2 with a Hub5. According to the engineer, the Hub2 could still be used on the new circuit, as a backup in case of Hub5 failure. However the Hub2 will not connect to the internet.
1) Is there a method of connecting the Hub2 to the UFB circuit?
2) If not, what would happen if I decide to use another ISP?
Tom Paterson
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This product iI think is the FTTC product but because your connection speed was estimated at 15mb or less you cannot get infinity but can get unlimited faster broadband. If that is the case then the hh2 which is adsl won 't work
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Question about BT "unlimited faster broadband"

We have recently had FTTC availability in our area and my line is quite long, the checker says we can get 9-14mbps down and 800kbps to 1mbps upload. I was wondering if the upload speed is capped at 1mbps on this package or if it will go as fast as it can depending on how fast it is syncing.
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not capped at 1mb but from checker probably will be there or thereabouts
it is basically infinity but because your down speed is less than 15mb you cannot get infinity but can get broadband with fibre
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Faster Broadband option 3 with fibre

I upgraded to faster broadband package at the end of August with a predicted speed of 8.9 meg download , but when it was activated my speed was still below 2 meg . After numerous phonecalls , complaints and two no show engineer visits , when the engineer did turn up he said that 1.8 meg down was all that i could achieve . I then rang Bt sales who told me that I should not have been offered this packaged and that was that .I checked a month later and now i was being offered faster broadband with a 13.9 meg download speed and I upgraded again but my speed is still less than 2 meg . Can anyone provide me with help pn this matter ? Richard
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Hi I suggest you contact the forum mods at this link http://bt.custhelp.com/app/contact_email/c/4951 they normally reply within 72 hours by email or phone personally
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Super Fast Broadband Coming Close By

Hey,
I've just moved house, which doesn't have Super fast broadband yet. But, I noticed that an area close to me (about 2-2.5 miles away) will be getting SFB soon (scheduled for December 2014).
My question is will this be able to spread out this far to me (2-3 mile) for me to receive fast broadband or not?
Thanks
Craig

you will be to far at 2/3 mls
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Upgrade to 'Faster Broadband' - test showing speed...

After 8 yrs in our current house, we have finally been upgraded to what BT have branded a 'Faster Broadband' service. Basically there is fibre provided to the neighbouring village, with copper wires to our village. I've signed up for the service and been advised if we don't achieve at the very least 5MB then there must be something wrong with the wiring. This service was installed yesterday, ran a test which showed 3.3MB, reported to BT (live chat) who reported there was an 'outage in the area' and that it would be fixed by 6am this morning. Needless to say it has not been fixed and I'm left wondering who to contact to escalate this case. Disappointed would be an understatement. Does anyone have any advice as to next steps as I'm losing the will to live...

Hi lizziebee,
Welcome to the forum and thanks for posting. Can you try running the speed test, including the further diagnostics, and post the results. What was the estimate whenm you placed the order? Give us as much detail as possible and I'm surer we can help.
Cheers
David
BTCare Community Mod
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BT Total Faster Broadband

Hi All,
Just had my line activated for BT Toal Faster Broadband by the engineer. When doing the oringal order online i had a speed estiamte of 11MB-14MB.
Currently only acheving 8MB when doing a speed test.net test.
The engineer also fitted my fibre connection to a secondary telephone socket and not the master socket.
Iam quite technical so nderstand that this is a sub-inifnity product and line distance to exchange makes a difference however why is my speed so slow??
Is is normal to have such a slow speed to start with and then as the line stablises it increases? From my exchange iam 3342m away.
Thanks.
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Hi thanks for your help!
I've had total Faster broandband (Fibre sub) installed since tuesday and have this results now:
Also have this:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
16.4
11
1.2
0.8
Available
FTTC Range B (Impacted)
13
5.8
1
0.5
Available
WBC ADSL 2+
Up to 3.5
2 to 6.5
Available
WBC ADSL 2+ Annex M
Up to 3.5
Up to 0.5
2 to 6.5
Available
ADSL Max
Up to 1
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

Telstra Velocity/NBN Super Fast Broadband Add On Error

Have recently moved to a new address with Velocity enabled and the broadband was enabled on Friday. I want to enable the Super Fast Speed Boost and the option is there in my account, however when I go to add it I get an error "Sorry, there is an error while processing your request. Please try again later." Is this just due to the fact the service has to be up and running for a while before I can enable that add-on? Stef

It may be. It can sometimes take a few days for all the systems to talk to each other.
If you want to check if it can be done now, manually, then you could jump on Live Chat and ask them to see if it will go through for them.
https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

Have to use TEST socket for fast broadband but ext...

Hi, this is my first post, would be very grateful for any help as I am getting nowhere fast with BT.
Have had broadband here for several years without too much problem until recent months when the speed seemed to be getting slower and slower. I contacted BT on several occasions about this, and tested the equipment, with the upshot that connection is definitely faster IF the phone etc is plugged into the TEST SOCKET. Hurray for that - BUT it means that my (only) extension line upstairs in my house doesn't work (I've tried plugging two different corded phones in, with filters, and there is no dialling tone).
This is really inconvenient and I have contacted BT yet again this morning to be told the same thing, ie test the equipment and it is probably an internal wiring problem. What they don't seem to take on board is that the extension line was fine for ages until I started using the test socket.
Help someone please! Thank you.

Hi ConfusedofSurrey and welcome
Is the extension lead exposed or has it been run under floorboards?
Phone wiring has a Bellwire. This makes the old style phones ring. Modern day phones don't need this wire and it WILL slow your connection down. Have a look at http://www.jarviser.co.uk/jarviser/bellwirenutshell.html
Also any extensions WON'T work if you've removed the face plate from the master socket to use the test point as it isolates any other extension wiring.
Hope this helps.
-+-No longer a forum member-+-

"Unlimited" BT Broadband - Download speeds locked ...

Since February 16th something has been choking my broadband connection literally pretty much to death. 15kbps download speed doesn't constitute broadband. That is, nevertheless, pretty much all we've been getting.
ADSL Line Status Connection Information
Line state:   Connected
Connection time:   0 days, 03:54:48
Downstream:   2.5 Mbps
Upstream:   448 Kbps
ADSL Settings
VPI/VCI:   0/38
Type:   PPPoA
Modulation:   G.992.1 Annex A
Latency type:   Interleaved
Noise margin (Down/Up):   7.5 dB / 17.0 dB
Line attenuation (Down/Up):   57.6 dB / 31.5 dB
Output power (Down/Up):   18.2 dBm / 12.3 dBm
FEC Events (Down/Up):   123805 / 0
CRC Events (Down/Up):   37 / 1
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
HEC Events (Down/Up):   258 / 0
Error Seconds (Local/Remote):   23 / 3
Already had an engineer round, called for a reset - seemed to fix the problem for a few days - that held almost good for 8 whole days however, come peak - broad band would throttle down. Now its back to what it was, throttled to 15kbps. Doesn't mater what you try to download or where you download it from - p2p or http - makes no difference.
Current maximum just about makes 15kbps.
How do I get this fixed, please? Getting pretty **bleep** PO'd.

... I've been connected to the **bleep** test socket since February, John. The engineer even fitted us with a brand spanky new socket, just to eliminate any possibility of bad copper.
Now peak is over, indeed. Yes. Download speeds are higher. Currently notching up 167kbps! Three minutes ago I crossed the Heisenberg Threashold, ended up in 1947 and shot my own Grandfather....
Never time travel with a loaded gun, John. It's bound to end in shinanikins.
But. On a serious note. We're supposed to be getting between 1-2mbps on this thing, John. Now we're on unlimited. That's what we're supposed to be getting. Highest it has yet gone is 300kbps. That's the best it does.
We don't switch off the hub. I've had it running constantly. **bleep** thing keeps dropping its connection. Doesn't do it when speeds are up. buy when they're crawling - and by this I mean litterally struggling to make it up to 15kbps - the poor thing probably feels like its had it's throat cut.
PS: Thank you for the info. We use adsl filtered NTE5 faceplate. Enginner checked the line March 6th. Lines fine - he found the problem came down to the SNR being set to 15db Interleaved when (for our distance from the exhange box) really we should be set to 9 db Interleaved. Called for a remote reset - immediate pick up. This held fine for about 8 days but, as the days went by - speeds started dropping as peak kicked in - now we're in the possition we are.
The question is how do we get this fixed.
Pretty sure the problem is with the Automated Traffic Nazi at the exchange. When it throttles back the line - the Hub 3 drops the connection. When the Hub 3 drops the connection....

Slow speeds on unlimited 3 broadband package

Hey all, I've been a subscriber with BT for several years now and through out that time had a somewhat problematic connection speed.
I'm currently on the BT Unlimited 3 package "upto 17Mb download" but until earlier this year I was lucky to get even 1.5Mb, at which point I bought a new router, modem and got one of BT's ADSL socket extensions that they advise to get for the master socket which boosted the speed to around 3Mb but the upload speed is still handing around the 0.2Mb mark which makes uploading to youtube and university a long process.
The router I'm currently using is an Asus N66U with the modem being a TPLink TD8816.
The current uptime connection is 4 days 19 hours 57 minutes as of the moment according to the router and modem.
Looking through pages on here I mentioned it was advised to check with the DSLchecker page and according to that I should be capable of getting upto 6MB.
Here's what Speedtest.net currently says about the connection:
http://www.speedtest.net/result/3690406925.png
I'm not sure how far away from the exchange I am but given the town near me (under a mile away!) can get upto 12Mb, I'm reasonably sure I should be getting better speeds than this.
Any help on this matter would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
you are on adslmax with max connection speed of 8mb - it may be your exchnage is not upgraded for adsl2 - enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
with your attenuation you are about 3.5km from the exchnage and on a good line with no noise may get 6mb conection speed at present your noise margin is high at 10db as normal is 6db and when that reduces you will get a increase in connection speed. the max up speed on adslmax is 448kbps
can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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BT faster broadband connection, banded profile app...

Hi can a helpfull person reset the DLM on my line please to remove banded profile, I had another issue
I was trying to resolve which has forced me to move and restart the router many times over the last few days.
I have had poor wifi on my homehub 5 and tried relocating it differnt places. I have noticed that
every time I turn the homehub 5 on, the internet speed has gotten slower. The upload speed
is now a lot slower that it was
I have now, turned off the homehub 5s wifi and cabled 2 acesss points, so wifi works great now and
router is in its final place.
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jondonnelly wrote:
Hi, is there any way to safely power down the router (HH5)without triggering the DLM?
for completeness my stats. My line line is approx 2.4km.
openreach estimated, 2-3mb clean, 1.5-2mb impacted.
VDSL uptime: 0 days, 09:35:376. Data Rate: 797 / 100057. Maximum Data Rate: 1197 / 122658. Noise Margin: 18.1 / 6.79. Line Attenuation: 0.0 / 34.5
Theres something wrong with your data rate
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If not, I'll try again

Super fast broadband

hello i was need to know when it will be come to my phone extange in portsoy aberdeenshire can some1 help

I think like me you need a crystal ball and a good fortune teller to answer that one
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Switching back to ADSL from infinity

I live a long way from my green cabinet (1.5Km) , and have been disappointed with the upgrade from ADSL to Infinity ( or actually Unlimited Faster Broadband )
I used to get 2.1M downlad speeds on ADSL, and this has risen only to 2.5M on Infinity/UFB. Both speeds are well short of the worst case estimate provided on BTWholesale checker for my telephone number.
An Openreach engineer was called and repaired 3 seperate faults on the (aluminium) cable from the cabinet to my house. The engineer was happy that the line quality improved ( red lights on his box of tricks were now green), but sadly the speed did not increase - after 10 days it is stable at 2.5M.
My question is this - Although the improved line quality did not increase the speed of infinity connection, would it increase the ADSL speed from its original 2.1M if I switched back Is there a reliable way of finding out, because If I switch back and it is still pants , BT are no longer accepting orders for infinity here, and I would have lost the admittedly small increase that infinity brought me.
thanks

Apologies for formatting, but you get the idea
High Low   High   Low
FTTC Range A (Clean)   16.4   10   1.3   0.8- -Available
FTTC Range B (Impacted) 13.4 5.3   1.2   0.5- -Available
WBC ADSL 2+ Up to 2.5- -1.5 to 3.5 Available
WBC ADSL 2+ Annex M Up to 2.5 Up to 0.5   1.5 to 3.5   Available
ADSL Max   Up to 1.5-- 1 to 2.5   Available
WBC Fixed Rate   0.5   ---- Available
Fixed Rate 0.5 ----   Available
thanks for your help - intuitively I agree that the ADSL is not going to be worse than it was, but the extraa 0.5 M ( 25% !!!) makes a significant difference, and I would kick myself if I lost it
Do you have that same graph for ADSL conections ?

No longer able to divert on "no answer" - service ...

For probably around 10 years or more I've made continued use of the "divert on no answer" calling feature to divert calls to my mobile when I'm at work or out. It has worked well for me.
Recently, possibly after a fault on the line was resolved or me reducing some of my feature packages to those I was still using, I realised that my home phone was no longer ringing when dialled. Anyone dialling the home phone gets a message saying "this call is being diverted" a number of times before my mobile starts ringing. I tried different home phones and this made no difference. Then I tried cancelling the divert and the home phone rings fine. Switching to diverting all calls works as expected, however this isn't what I want to do. There is little point in having a landline that I can't receive incoming calls on! Diverting all calls, especially when I'm at home means, with lousy local mobile reception, that I end up with a voicemail message, that I'm charged for, and then have to call the person who left the message to speak to them. A waste of money.
I spent a whole chunk of time on the phone getting through to and talking to someone who sounded as though they were in India, finally to be told that the option to divert on no answer is no longer available and that they would cancel this feature. I told them not to do that because frankly I didn't believe them! I tried to raise it over a webchat and after multiple disconnects was told that I'd already been informed that the feature was no longer available and again, they wanted to cancel the feature. I declined once more and, having wasted a number of hours on this, raised a complaint via email - mistakenly thinking someone at BT UK would deal with it. A number of messages from India have now been left on my mobile when I'm at work, driving or at home, saying they would call me back, until the last message which told me that as they had been unable to contact me they were closing the call!
I found that there was a closed fault report on my line which I reopened, specifically asking them to email me with any updates as the mobile reception is poor but the call has now been closed once more, with no updates, and no option to reopen it.
I've just logged another issue with BT reiterating my problem, and the request for updates and communication by email but I don't have high hopes.
The calling feature guide still lists the option to divert after 15 seconds usingthe code: *61*(number to divert to)# but it still doesn't work!
Now I'm at my wit's end and posting here in the desperate hope that someone can advise me. BT customer service has been so poor and we are reluctantly in the process of moving our broadband (unlimited faster broadband - a low speed fibre connection as we're very rural here) to BT and the thought of having these sorts of issues with BT broadband makes me feel physiically sick - I've already been driven to tears of frustration with lengthy calls, with people who don't seem to understand the problem and fail to communicate properly.
If the service really is no longer available then I'll have to accept it, but I can't find any reference to this on the website, or even on Google. Can anyone advise on the availability, or how to contact someone at BT who can deal with the problem effectively?
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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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Please use the tracked e-mail, to reply, not via the forum. Thanks
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
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HT200109 CAN I DOWNLOAD A PURCHASED MOVIE ONCE AND STORE IT?

I purchased a movie from i-loons and I am forced to wait 2 hours every time I want to watch it!!!!! I have a very slow DSL connection, due to where I live, and there are no faster options available. Is there a way to actually download the movie, THAT I PAID GOOD MONEY FOR, ONE TIME to my Crapple TV or Computer so I can ACTUALLY WATCH IT WHEN I WANT?????? If not this is yet another nail in the coffin for that GREEDY, CONTROLLING, NEVER PLAYS NICE WITH OTHERS, ANAL, DICTATORIAL CRUMPANY CALLED APPLE!!!!
As a side note I see this question has been asked before, about 6 monts ago, and there has been NO answer or help to this question!!????!!!

Calm down Steve!
AppleTV 1 had a hard drive and allowed purchases to reside on it and copy back to iTunes.
AppleTV 2 and 3 are smaller/cheaper and do not have any useful storage and therefore can't store copies of multiple items on them - there is supposedly 8GB of memory which is just enough for an HD movie and other uses.
Apple in their wisdom have decided we all have unlimited fast broadband which is not the case for many, myself included.
It's not the greenest option but provided you don't mind playing the video from iTunes on your computer attached to the LAN, this is easily achieved. You enable Home Sharing in iTunes and on AppleTV. Under Computers icon your local iTunes library content is available to select and play. If you have more than one iTunes running you can select the library to use.
Going forward you may want to make any new purchases (or rentals) directly in itunes and provided the computer is on they'll play across the LAN not the internet.
For existing purchases, assuming Apple offer iTunes in teh cloud you should be able to download the existing purchases to itunes on teh computer quite easily.
In iTunes got to the iTunes Store home page with the house icon.
On the far right under Quicklinks go to Purchased, and browse and/or download past purchases. For HD material go to itunes Preferences to select 720p or 1080p as preferred download format. You can download SD if needed.
Good luck.
AC

Unlimited Faster Broadband

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