Unlimited landline calls to Australia + 400 minute...

Hello.
I have Skype Premium with unlimited landline calls to Australia. I want to add the 400 minutes to mobiles/landlines to Australia for 19,99e per month.
My question:
Will the 400 minutes only be allocated to Australian mobile calls as I have unlimited landline calls to Australia?
Matt

Selected users within Australia see a different subscription offering on the Skype rates page as we are running a new revamped Skype Premium trial.
Since your old Unlimited Australia subscription expired because of the payment method having been invalidated your only subscription offering in Australia is the new Skype Premium. Have a look at the minute packages for the new Skype Premium which might serve the purpose for you.
UPDATE:
I just learned that you should be able to reactivate your "old" Unlimited Australia subscription like this:
Sign in to your account at www.skype.com/go/myaccount
In the Account details section, select “Subscriptions”
Please check if you see your Unlimited Australia subscription there. By clicking on „Reactivate“ you will be transferred to the payment flow for the subscription. Please see if you see the original rate again using the subscription reactivation option.
On the right side of the page you can see payment information. Click on „Change“ and enter new credit card details and follow the on screen instructions.
Follow the latest Skype Community News
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Similar Messages

Unlimited landline calls in Australia - where has ...

I live in Australia and for many years have been on a Skype plan with unlimited calls to landline phones in Australia. I changed my visa card and forgot to change the details with Skype. They sent 1 email (which I ignored thinking it was just advertising) advising me that the payment request to my old visa card had been rejected, then cancelled my account. This is all fair enough, but I cant find the unlimited landline calls plan again to re-register. The only option seems to be a plan for worldwide landline and mobile calls. Has the Australian unlimited landline call plan gone to the grave or is it just too hard to find for a doddery old bloke.

Selected users within Australia see a different subscription offering on the Skype rates page as we are running a new revamped Skype Premium trial.
Since your old Unlimited Australia subscription expired because of the payment method having been invalidated your only subscription offering in Australia is the new Skype Premium. Have a look at the minute packages for the new Skype Premium which might serve the purpose for you.
UPDATE:
I just learned that you should be able to reactivate your "old" Unlimited Australia subscription like this:
Sign in to your account at www.skype.com/go/myaccount
In the Account details section, select “Subscriptions”
Please check if you see your Unlimited Australia subscription there. By clicking on „Reactivate“ you will be transferred to the payment flow for the subscription. Please see if you see the original rate again using the subscription reactivation option.
On the right side of the page you can see payment information. Click on „Change“ and enter new credit card details and follow the on screen instructions.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

My European Unlimited Landline Calls Subscription ...

Hi Skype Team,
My European Unlimited Landline Calls subscription is not working. Can you check it please?

Selected users within Australia see a different subscription offering on the Skype rates page as we are running a new revamped Skype Premium trial.
Since your old Unlimited Australia subscription expired because of the payment method having been invalidated your only subscription offering in Australia is the new Skype Premium. Have a look at the minute packages for the new Skype Premium which might serve the purpose for you.
UPDATE:
I just learned that you should be able to reactivate your "old" Unlimited Australia subscription like this:
Sign in to your account at www.skype.com/go/myaccount
In the Account details section, select “Subscriptions”
Please check if you see your Unlimited Australia subscription there. By clicking on „Reactivate“ you will be transferred to the payment flow for the subscription. Please see if you see the original rate again using the subscription reactivation option.
On the right side of the page you can see payment information. Click on „Change“ and enter new credit card details and follow the on screen instructions.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Saying unlimited landline calls to UK has expired

Ok so i'm a premium member and with that i chose unlimited landline calls to UK which to be fair I hadn't used until today. All over my account it has "1 active subscription unlimited landline calls to UK" but when i click it, it says expired June 2013 even though I am still paying every month. Help!

Hi,
It's probably easier to contact the mods who should be able to sort the issue.
Fill in the web form:- http://bt.custhelp.com/app/contact_email/c/4951
Allow upto 3 days for a response.
Hope this helps

New unlimited local landline call subscription, Au...

Our family have been using Skype to Skype at home for a number of years now. Yesterday I purchased an unlimited local calls to landline subscription. Completed the setup, received my confirmation email, logged in, and thought I would test it out by calling my home landline. The phone doesn't ring and straight away Skype tells me "no answer". I try 5 times, always the same result. Then I think well maybe it's just my phone I try a couple friends landlines and the neighbor who I know is home, but its always the same, "no answer".
I can make Skype to Skype calls. My account shows that I have unlimited minutes. Paypal have confirmed the payment.
So what am I doing wrong?
Solved!
Go to Solution.

kitcat3007 wrote:
I am going to purchase unlimited landline calls to Australia, say paying montly. Does this payment mean that I literally have unlimited use of minutes each month, or is it restricted.
Subject to Skype's fair-use policy for subscriptions and the general terms of service, yes - you could call landline numbers throughout Australia. Note that this will not cover calls to mobiles (anything starting with 04xx area codes), nor will it cover calls to 13 or 1300 numbers. You would need to purchase Skype Credit or another subscription that covers calling to mobile phones if you needed that (there are no "unlimited" subscriptions for calling Australian mobile phones), and no subscriptions cover calls to 13 or 1300 numbers (you always need to pay for those calls with Skype Credit). Calls to Australian toll-free numbers are free from Skype, but Skype may not be able to connect you to all toll-free numbers in that country.
When using Skype to call phones, you would need to dial them using the international format - the plus sign "+" followed by the country code (61 for Australia), then the area code without any leading zeros (2 instead of 02 for Sydney, 3 instead of 03 for Melbourne, etc.) and the rest of the number. Even if the number you are dialing is in your house or next door to you.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

400 minutes subscription

I paid $199 hk dollar this morning for 400 minutes. I started to call but it won't allow me. It said I don't have enough minutes. Where's my 400 minutes?

Hi,
With subscriptions you purchase minutes per month, meaning if by 40 minutes subscription then you can call UK for 400 minutes per month.
You can't purchase the exact same subscription more than once in the same month, but you can purchase additional minutes like 120minutes subscription.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

400 minute landlines only calls to mexico not avai...

Hi ,
I had a suscription for 400-minute Mexico 400 mins to landlines 12 months which didn't renew because my credit card was canceled and so the automatic charge didn't happen.
Today I am trying to renew the suscription but I cannot find the same plan. I see one that says 400 to landline+cell, but it is ridiculously expensive. About $40/month whereas last year I paid about $170 for the whole year.
I mean the suscription just expired today and I wanted to renew the old one.
Is that still possible?
This was my last year's order:
Order No. [removed for privacy]
Items in this order Amount
Mexico 400 mins to landlines 12 months
$167.88
0% VAT
$0.00
120 extra minutes per month
$0.00
0% VAT
$0.00
Grand total
$167.88

jmacbenn wrote:
Hi, Im trying to set up a subscription from the UK to Mexico landline calls. However under the Mexico subscription it mentions only Mexico City, Guadalajara and Monterey. I wish to call the state / province Baja California, sepcifically Tijuana on the edge of Mexico with the USA at the far NE tip.
Q: Does this subscription cover this at the quoted prices please?
Which Mexico subscription?
In the Unlimited North America subscription at US$ 7.99/month, calls to landlines in those 3 cities are covered, along with calls to landlines and mobiles in the USA and Canada. Calls to any other landline in Mexico are charged at 3 US cents/minute, and calls to Mexican mobiles are 15 US cents/minute. I didn't see anything about discounted calling to any other numbers in the Unlimited Mexico plans.
Q2: I have a subscription for calling the UK presently. I am now in the UK so not needed. Can I change the subscription over to the Mexico one or do I have to cancel and start a new subscription?
Skype doesn't allow you to convert one subscription to another. You would have to cancel the UK subscription, then sign up for the other subscription.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

400 Minutes of International Calling

Hi - I am supposed to have received "400 Minutes of International Calling" added to my account. I did receive the "Unlimited US & Canada" for 12 months deal, but the "International Calling" is not in mt 'account'. Could you check to see why this is not in my account. Thank you. ALLEN HOFFMAN xxxxxxxxxxxxxxx

Hi - I am supposed to have received "400 Minutes of International Calling" added to my account. I did receive the "Unlimited US & Canada" for 12 months deal, but the "International Calling" is not in mt 'account'. Could you check to see why this is not in my account. Thank you. ALLEN HOFFMAN xxxxxxxxxxxxxxx

Subscription to unlimited Europe calls to landline...

I have subscribed to unlimited mobile and landline calls to Europe but when I dial a UK mobile number it tells me I have no credit. Having paid the $20 odd dollars to subscribe what else do I need to do to enable calling?

lizzie_kay wrote:
I have subscribed to unlimited mobile and landline calls to Europe but when I dial a UK mobile number it tells me I have no credit. Having paid the $20 odd dollars to subscribe what else do I need to do to enable calling?
Hello and welcome to the Skype Community.
Your account shows that you are dialing incorrectly and trying to call to Australia and not UK. Here's how to call correctly. When you select the country to which you wish to call just add the number without any prefixes
https://support.skype.com/en/faq/FA20/how-do-i-call-mobiles-and-landlines-in-skype-for-windows-deskt...
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Calling a landline from Bermuda & Australia

I have 2 trips planned (Bermuda & Australia) and want to stay in touch with clients and family in the US by landline.
I was told from a post in my Travel Forum that they use Skype to make landline calls from Bermuda to the US.
Will Skype To Go allow me to do this since I don't see Bermuda as an option?
Maybe I am missing something.
Do I need to do anything before I travel?
Thanks,
Brian

bk48069 wrote:
1. I will also have my laptop computer and the hotel has WI-FI.
2. In addition to calling to check in on my parents I may need to return client calls and that can be done at my leisure.
Hello again Brian,
1. The best solution is probably going to be to download and install the Unlimited USA/Canada Plan @ $2.99/month from here: This can be installed into both your laptop and cellphone.
(Skype to Go isn't available in Bermuda).
http://www.skype.com/intl/en-us/prices/pay-monthly/
This Plan will work from anywhere - your location is irrelevant - and provides free unlimited calls to both landlines and cellphones throughout the US and Canada subject to these restrictions: http://www.skype.com/intl/en-us/legal/terms/fair_usage/
2. You might also consider a US Skype Online # which would allow your clients to call you at their local US rates while you are away - again irrespective of your location.
Details here: https://support.skype.com/en-us/faq/FA331/What-is-an-Online-Number
If you are subscribed to a Call Plan the discounted prices for an Online # are $12 for a 3-month contract or $30 annually.
To obtain the Online # discounted rate make sure you purchase the Call Plan before the Online #.
Let me know if I can help further.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited group landline calls everyday?profile.la...

Hi,
I am intending to use Skype to call landline calls in Greece.
The pattern I am going to use it is as follows: This will occur every day. The call durations will be 3 hours long the most. Depending on the day, these calls, will be either once a day or 4 times a day. Moreover, in all cases, group voice call will be used.
Is the pattern I described according to the FUP for use with the Unlimited Greece, or is there a need to use a different subscription?
Thanks in advance for your reply.
Solved!
Go to Solution.

Hello,
The Fair Usage Policy restricts calls to a maximum of two-hour periods for all Subscriptions. Once a call has reached two hours, it will be automatically disconnected. However, you’ll be able to dial the same number again straight away.
An alternative is to call using Skype Credit where there would be no service interruption.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I had subscribe for 400 minutes calls to france , ...

On may 2012, i had subscribe for 400 minutes France calls,just some few calls later(around 150 minutes) my credit was cancelled up to today no skype staff react to tell me what has hapened.No compensation i got from them is it scam?Check orders,[removed for privacy],[removed for privacy],[removed for privacy],[removed for privacy], i think he was the last purchase i did in this account.

amoo_mossi wrote:
How does this work?
Calls are rounded up to the next full minute.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Landlines call and Mobiles all over Mexico Cities?

Dear Support,
I verify the rates for Mexico land and mobile lines, but I confusse about some rate said unlimited however under details is coming two Mexico options Three Cities and Mexico alone,
Please if you can confirm if the next plans include All Mexico Cities,
Unlimited World // 13.99 USD monthly // All Mexico Cities included?
Unlimited Latin America // 9.99 USD monthly // All Mexico Cities included?
Unlimited Mexico // 59.99 USD monthly // All Mexico Cities Landlines and Mobiles included?
Thanks and best regards,

Ivanfc wrote:
60 min, €2,59 per month. 4,3 cents/min
120 min, €3,69 per month. 3,1 cents/min
400 min, €35,49 per month. 8,9 cents/min
I cannot understand how 400 minutes can have a higher cost per minute than 60, over double price per minute!
Hello and welcome to the Skype Community.
The 400 minutes Subscription includes calls to Argentina, Brazil, Mexico and 7 other countries.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Single Country 400 Minutes

Hello,
I just bought a 25GBP Credit (Skype Credit) and I also bought a 400 minutes subscription (Mobile and Landlines) for the United Kingdom and I was wondering how it will work?
I'm calling from Jordan to United Kingdom and I want to know if the skype credit should run out till my subscription (the minutes) start to decrease or I will get to choose between using skype credit or subscription minutes or what?
Thank you.

Hello
Your account shows that you were using the Thailand Unlimited mins 3 months Subscription which is no longer available to new or returning users. The best option I can see is the 400 minutes monthly Subscription @$4.99/month compared to the €11,25/quarter you were paying for your old one. You could also encourage your Thai contacts to install Skype on their computers/devices so your calls would be free and with video! We have many thousands of customers in Thailand.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype credit & unlimited world calling

Hi,
I've subscribed for unlimited world calling free month and it was working great.
However it seems my Skype credit have been charged for the same and my skype credit is null now. When u try to make call using unlimited world call I couldn't make a call as it says you don't have credit balance.
I was in an impression to subscribe for this once my free month gets over, but since it makes me think that Skype credit is charged for the free call I have hesitation to make the subscription.
Could you make me understand the below
1. What's the difference between Skype credit and Skype subscription
2. Say if I subscribe to UWC for $13.99 do I need to buy a Skype credit separately to make calls?
Thank you in advance.
Solved!
Go to Solution.

1. Skype credit can be used to place calls to phone numbers reachable by the Skype network.
Skype subscriptions can be used to place phone calls at no cost assuming the number being dialed is covered by the subscription and your usage of the subscription doesn't violate Skype's terms of use or fair usage policy. If you dial a number not covered by the plan or exceed your allotted usage (if minute based), then credit will be consumed. Additionally Skype subscriptions do not cover calls to premium, shared-cost or non geographic numbers. Those will revert to credit if dialed. Be aware that many unlimited plans do NOT include mobiles. Dialing a mobile when you have a landline subscription will consume credit.
2. As long as you make calls covered by the subscription then no credit will be consumed nor is credit required. You can have a subscription with a zero credit balance. If you attempt to make a call that requires credit, you will not be able to place the call. If you are unsure what is covered by your subscription you need to revisit the terms of your subscription or keep your balance at zero credit (Auto-recharged disabled) to not incur additional costs.
This FAQ covers what is covered by that subscription. Pay close attention to the landline and mobile part. You can also refer to the Skype rates page and look at the pay as you go rates. If an area code is listed as premium or shared cost for the country you are calling, it will not be covered by the subscription and it will request credit.
https://support.skype.com/en/faq/FA34442/
http://www.skype.com/en/rates/

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