Unlimited latin america subscription doesn't work

I've ordered an unlimited land lines and mobile subscription for latin america. I can see the subscription is active but whenever I call a number I Always get the message that I need additional Skype credit. I'm calling to Columbia and the subscription doesn't say it only supports certain cities so it should work. I'm using an iPhone 4 with the latest Skype app but if I try it from my windows desktop same result. What is going wrong here?

according to what I see here http://www.skype.com/en/offers/latinsubsoffer/ this new subscription only covers calls to landlines in this region
furthermore rural areas in Colombia are not covered either
"Try our new Latin American subscription¹ and call landlines in 10 countries – for free. Make unlimited2 calls to friends and family in Argentina, Brazil, Chile, Colombia (excludes rural areas – LEX), Costa Rica, Mexico, Panama, Paraguay, Peru and Venezuela."
Regards,
Neil

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Re: Unlimited Latin America

I also faced the same dillema of not finding the 19.99 Unlimited Mexico landline calling. Fortunately by trial and error I purchased the Unlimited Latin America subscription and was able to call a landline in Mexico in a non-major city and be covered under that subscription. By now you may have already found out but I will include this for others who may have the same doubt to know.

Thanks, that is what I was looking for!
Unfortunately, when I proceed to purchase, it sends me back to search for a country for rate plans. Can you try it and see if it does the same if you try to purchase the 19.99/month unlimited plan?
It does show an Unlimited Latin America for 9.99/month, but would that include landlines in Mexico for any city?
Thanks for your help.

Unlimited Latin America

So, I want to know if with a Subscription to UNLIMITED LATIN AMERICA, that covers Mexico calls, I will be able to call another city besides, Monterrey, Guadalajara and Mexico City, I see a topic that says it but I can't reply it because it was closed... this said the user in these topic...
"I also faced the same dillema of not finding the 19.99 Unlimited Mexico landline calling. Fortunately by trial and error I purchased the Unlimited Latin America subscription and was able to call a landline in Mexico in a non-major city and be covered under that subscription. By now you may have already found out but I will include this for others who may have the same doubt to know."
I want to know to buy it, thank you.

Just chatted with customer service. The 19.99 unlimited landline subscription to Mexico is no longer available. The only unlimited is landlines and cell phones which is a lot more money. If you currently have the landline only subscription, it will continue to renew monthly. If you cancel it you can not re-purchase.
I wanted to go to an annual subscription but can not switch. Thank goodness I checked before canceling my monthly subscription.

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Hi ebbesch
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Thanks for the suggestion but unfortunately that didn’t work. About half the lines on the document still have all the information on one row.
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I bought two subscriptions, one from venezuela and one for United states. I live in lebanon and usually use my skype credits to call my relatives to these countries. Since I made the subscriptions, I cant talk to them anymore. The phone actually rings, sometimes it rings once and that's it or it rings several times and then it stops riniging and the seconds start running as if someone opened the line. I cant hear anything though. The line drops after a few seconds after it opens. My credits are being deducted just like that and have not been able to talk to my relatives since. I cancelled the subscription thinking I will get my moeny back so I could also recharge back my account with that amount, and it turns out that now I have to wait until the subscription expires and my moeny wont be back and it means also that I wont be able to call these countries because it doesnt work. Can you please tell me what's wrong. I currently live in Beirut Lebanon and never had a problem when I called pay as you go.
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@jps
The account you used to log into this forum has little Skype Credit and also Unlimited World subscription.
You should be able to make calls using this account. I can see you have tried to place a call recently, but through your second account. Please make sure you log into Skype application with the correct account.
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Andre
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Unlimited latin america subscription doesn't work

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