Unlimited plan changed without authorization

>> Subject edited for brevity and duplicate post removed to comply with the Verizon Wireless Terms of Service See My Unlimited Plan changed without my authorization! <<
Message was edited by: Verizon Moderator

Did you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.

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My Unlimited Plan changed without my authorization!

I went online to place an insurance claim on my phone only to discover that the insurance I have always had on all my phones with you guys is no longer on my plan. When I called to find out what was going on and why the insurance was removed I was told I never had insurance even though I have 5 lines and amazingly this is the only one that doesn't even though when I purchased the phone in the store and told the rep yes I want insurance. Not to mention my phone was replaced like 3 times already. Yet you say that that was a manufacture default and done within the first year. NO one wanted to help with this issue until a rep finally told me what I could do was upgrade my unsmart phone line and then transfer over my phone number. This way it wouldn't cost me as much as it would to purchase a new phone for full retail price. I was then assured that this would in no way what so ever affect my unlimited data plan. Keep in mind this is very important to me seeing as to how I drive over the road and love to watch movies. I after speaking with my wife decided to go with this and when the phone arrived I called to activate the phone. I again was assured that my unlimited data was not going to change and that everything would remain exactly as it is with my plan. However I soon started to receive text messages saying that I had exceeded my data. I called to find out what was going on only to learn that my plan had been changed and I was put on a 2GB plan. I was even told that the system did it automatically and that due to recent company changes my plan could not be restored. Upon talking to another rep I was told that if I returned the new phone I could then reactivate my old phone and that verizon would change my plan back since I was given the wrong information. I am now told that you can't restore my plan without sending another request and even this one may be denied. I have done everything that is asked of me and now not only am I getting the run around I will now have a bill around 1,000 dollars due to data overage that I was assured would be back billed and taken care of (now we don't know if that will be possible) all you can tell me to do is wait. I think I have been as patient as I can be. I am already not going to get the phone that I payed for and was promised due to an error on verizons behalf, but now it looks like I am even going to be out of my unlimited plan. This is all do to lies, deceitfulness on your part (Verizons) just so you can get people out of there unlimited contracts. I am already nickeled and dimed for everything. When will enough be enough? Is it to much to ask that you fix a problem that you created? Is it to much to ask that you give me what you said and guaranteed me you would. Instead I even get to pay a restocking fee for the phone that I had to return to try and resolve this matter. So Verizon messes up and I get to pay Quadruple for your mistake! Please tell me how this is fare and why it is that you can not or better yet will not take care of this issue. At this point if my service can not be restored and the things you have promised and guaranteed can not be given to me as so specified by your representatives then I think I will take my 3 lines of service (since I just cancelled 2 of the line which would have made the total 5) elsewhere. Yours Truly, Forever Given the Runaround

Did you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.

Plan change without consent then charged to change it back

what a mess. Att changed my plan now they are charging me 126 bucks to change it back

My orginal plan with unlimited dadta was changed to a shared data..without my consent when I asked to have it changed back the next bill showed a charge for changing it back .... but after an hour on chat yesterday I finally got a credit to my account. And my account knock on wood is back to normal.

Subscription plan changed without my knowledge

I purchased an international calling plan to talk with my family and paid for a year in advance. It was working great for the first 4months and now it charges my skype credit account. I chatted with someone that was on the help line but never heard back. Can anyone tell me how i can resolve this or who can i speak with? Otherwise i guess I have just wasted alot of money.

Robert78250 wrote:
At first I made the mistake of calling billing. They said I owed what the bill said. Here is some advice. NEVER talk to billing about a disputed bill. Logic has no room in the world. Pay the bill is all they understand. Here is some more advice. Try to find someone in the company who can understand the situation . They will try to fix the problem. So far I am still searching for that person. I am also searching for others who are dealing with this problem. I have probably spent about eight hours on the phone on four separate occasions. The issue is- how did my plan get changed and when will they correct the billing.
If I can offer a reasonable guess: you said that you were on an unlimited calling plan and then you were moved to a 700min price plan; this tells me that you may have had an additional line requested or a consolidation of price plans, if you already have multiple lines. Did this occur at all? My reasoning is this: the 700min price plan is a family share, which normally requires two or more lines of service. If you do not have these extra lines or if you did not request a new line or an assumption of liability, then this would qualify as an error. I hope this helps.

Subscription - unlimited plan changed?

I used to have an Unlimited Mexico subscription plan, with it I could talk to landlines in Mexico City as well to all numbers (landlines and cellphones) in the U.S.
I paid for that subscription again, but it only allows me to talk to Mexico numbers, not the U.S. anymore... when did it change? Is there another subscription I can get as the one before?

I need Microsoft developers of Windows operating system set defaults of automatic Windows Update and Internet Explorer at not selected rather than 'Download and install Windows updates automatically' and 'Upgrade to new version of Internet Explorer
automatically' (these are not exact words from Windows OS).
For Windows Updates, you can change the settings as you want, in Windows Updates\Change settings, then choose an option for important updates\recommended updates\Microsoft updates.
For IE, if you don't want to get the new version of IE automatically, you can download the block toolkit (here're download links for IE 10\11)
http://www.microsoft.com/en-us/download/details.aspx?id=36512
http://www.microsoft.com/en-in/download/details.aspx?id=40722
Yolanda Zhu
TechNet Community Support

Planning changes to Authorizations for migration to V7

Hello Experts,
I researched the new authorization concept but I have 2 basic questions:
1) Do Bex reports need to have authorization variables defined on Authorization Relevant Infoobjects to force a selection within the set of authorized rows. From the PPTs I downloaded from SDN, it seems that this is no longer necessary and that the security engine will prevent the display of non authorized rows?
2) We intend to ugrade to v7 but continue to deploy V3.5 Infocubes under V7. Assuming we do not change the default and work with the new authorization concept, will the old, non upgraded infocubes be subject to the old concept authorization objects or will the new authorization concept apply to these cubes?

David,
The answer to your first question is : If you need to restrict the value for the relevant Infoobject then you need to create a Authorization variable in the BEX Queries . If you have defined your Info object as Authorization relevant and if that object is a part of the query ( Not used to restirct by any values), then in your analysis authorization object you have to have that Infoobject with "*" otherwise it will give authorization error.
When you upgrade to 3.5 to BI 7 and still used the old transfer rules, update rules and old authorization functionality will still work. But it is recommended that you migrate it BI 7.
Hope it helps,
Cheers,
Balaji

Password changed without authorization from me.

I attempted to sign into my adobe photoshop and was prompted with a "warning" that my password had been changed for my protection, I followed the instruction to reset my password. Once I tried to sign in with my new password I then was prompted with a error 400 message. Why? I am completely locked out of my account and have no access to MY personsonal photos! Does anyone have any info that can help me regain access to my account? Thanks in advance.

You are confusing two different issues. The password change is because adobe got hacked this summer and people's information was stolen. If you ever bought anything directly from adobe, you should be monitoring your credit card accounts very carefully.
That, however, has nothing at all to do with your problem logging in. I presume you are talking about PSE 8, 9, or 10 and are trying to log into photoshop.com, which has been dead and gone for a long time now. You should have received a bunch of emails about any photos there getting moved to Adobe Revel, but you can't access revel from within those versions of PSE. The solution is basically to turn off syncing and to stop using the welcome screen:
http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/

I added hotspot feature, Verizon ended Unlimited plan

Verizon told me today subsequently to my seeing this happened by only getting a data alert after using PC for 1 hours it alerted me with my first usage alert at 90% for this billing period.
I call today subsequently and Supervisor told me the Verizon Wireless quietly changed their policy a couple of months ago that if you add the hotspot feature you lose unlimited data, but I was not advised.
I had, in the past, never had a problem turning features on or off and was not alerted to any change.
(I think that this plan change without my knowledge, request nor consent was intentional but I should not be accused on conspiracy theory right?)
Does anyone have a suggestion on if it is worth time or effort to appeal this action on Verizon's part or is it really the new policy that hotspot-feature addition quietly wipes unlimited plan customers away?

First, have you checked to see if you still have unlimited data?
I believe the hotspot has always been available for phones with unlimited data, however the data available to the hotspot was from a different pool which started at $30 for 2 GB of data. You were not allowed unlimited data via the hotspot.
With this in mind, you very well COULD still have unlimited data AND receive a text warning that you had used 90% of your data allowance for this billing period.

Unlimited Data Plan removed without my knowledge or consent. Verizon refuses to reinstate. Any suggestions? Please and Thank you.

I am desperately reaching out to anybody that may be able to help me with this situation.
I don't want to give up hope, but I feel that it may be a battle that I cannot win.
This is my story...
A few years ago, my iPhone 3G was stolen. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go."
A little over a month later, I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

A few years ago, my iPhone 3G was stolen Verizon never had the iPhone 3G. Are you sure it wasn't the iPhone 4 or 4S? Thank you for pointing this out. I did have an iPhone. It was with Verizon. It must have been an iPhone 4.. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go." Seems that what you asked for was accomplished. Yes and No. Did they activate it? Yes. Did they inform me as to how this would impact my account? No. Let's say you ask for a glass of water to drink at a restaurant. Can they bring you the water? Sure they can. Is that waiter obligated to tell you that it had E Coli in it? Well, as long as he brought you the water, what you asked for was accomplished, right?
A little over a month later Exactly what month and year was this? This all took place mid-2011. “This” took place in August, I believe. I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. Going from a smartphone to a flip phone would have dropped the data off completely not to the 2GB plan. Yes. You are correct. I was told differently by Customer Service. But, what you are saying makes more sense. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." They answered your question. If you asked would your plan change and they told you no then did have unlimited at the time. I’m having a difficult time understanding your English here. If I understand it correctly, then I've already stated that they answered my question. It's actually right... Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.Being more specific and asking if you would keep your unlimited plan this could have been addressed at the time of purchase. There should be some standard as to how business is conducted in situations like this. I would like to think that if someone knew that my plan would be changed, then they would've at least had the courtesy to tell me about it. Granted, I could have been more specific. At the same time, though, I’m not going to ask every waiter that brings me water if there was E Coli in it.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now. Wait...you bought the iPhone to replace the flip phone 3 years ago and you never used more than 2GB of data in this time? I did eventually get to that point. That’s what prompted the phone calls to Customer Service. I don't get it. When did you put the flip phone on July 2011 and when did you get the iPhone to replace the flip phone. August 2011 and have you had any new phone since then? Yes, just last month. I purchased a used iPhone 5 from someone.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

Changing my phone number on Unlimited Plan.

So I read about the pro-rated amounts and stuff when changing your phone number. So I was wondering what gets affected if you are still on an Unlimited plan. I have Unlimited Text and Data but limited minutes that I don't use anyway.

Unlimited won't be affected by pro-rating - your minutes will be split based on how much of the billing cycle is allotted to each number )old and new). If you use very few of your minutes, then it probably won't result in any overages. Your plan allows so many minutes per day spread over the month - if you change 1 week in, you only get 1 week's worth of minutes for that time frame, and 3 weeks worth for the rest of the month on the new number. Make sense?

Customer Service Made UNREQUESTED Change to Unlimited Plan

I am writing you with hopes that you can correct a problem with my account. Back in February I requested to have a different phone activated on my account. At this time the person that I had been in contact with made a change to the data plan associated with my phone number from an UNLIMITED plan to a 2GB plan. They did not tell me they were doing so and did not mention that making this change was going to affect my account in this NEGATIVE manner. I would not have made the change to another phone (a phone that was previously purchased and used on my account) knowing this was going to happen and they should not have taken this liberty with my account. I have been a long standing customer with this same plan for many years and feel that this should be fixed and the UNLIMITED plan should be reinstated on my account. I have gone through many other channels with Verizon Wireless in an attempt to have this fixed first to find that no one has been able to help me. I do not feel that I should be penalized for the laziness of a customer service person who is supposed to be there to help me.
I hope that you can help me with this manner. Please contact me at the if further information is needed. I do believe that the last two people that I have spoken to have placed notes in my account at to what has happened in terms that you might more readily understand. I would greatly appreciate a response to this request.
I have also sent this request in writing but I am extremely frustrated with a lack of response.

@mjjolly1972
It saddens me to hear this was your experience with our service! Changes to your account are to be made only at your request, and only after all disclosures and details have been provided to you. I sincerely apologize if this was not your experience. I would like to further investigate this matter. Please follow me here, then send me a Direct Message including your name and wireless mobile number so I can further assist. Thank you for your patience and your understanding!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator

VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

$50 Unlimited Plan

I think NOT!
     I bought a phone over a year ago. With it I also got a $50 prepaid unlimited card. It was all fine and dandy for a while. Then I went to a verizon store used a machine to buy an automatic card. The closest option for me to continue to use my unlimited plan was to pay $85.00 plus tax. That was fine. For the next month I put $30.00 on my plan because my account said I had $25.00 as my balance. I received a message asking me if I wanted to change my plan to pay per minute or add the $30.00 to my existing balance and continue using the unlimited plan. I chose unlimited. This is where something went wrong.
     About a week or two after I refilled my phone I had a long phone call with my family to check in and a conversation with a close friend via text messages. I don't know the exact amount of messages I sent that day, usually I don't text at all. I didn't have to work so I was staying up late enjoying talking to my friend and all of a sudden I received a message from verizon. It said I had insufficient funds to send a message. Now this couldn't be right. I had just paid not to long ago and my 30 days weren't done. But I had no choice. I went to the closest phone store and paid $50.00 to renew my "unlimited" plan. That was on May 6th. It's currently the 23rd and today I had to yet again spent another $50 to refill my phone.
     Before I bought the refill though I checked my account and it said I had $0.15 left. Then I bought the refill, received a call, and checked my account again. I now have a balance of $49.55
So I used the verison chat to try to get answers. First I chatted with Brooke who gave me a phone number. I thanked her and disconnected. I tried calling the number which sent me to an automated answering machine that didn't give me any of the right options. So I went to the chat again. This time I spoke with Julianna. She tried to get me to call another (different) phone number but it didn't work so she logged onto my account and still couldn't figure out what was wrong. Julianna then said she would connect me via chat to someone who could help me. His name is Dean. Now I explained to Dean that I need my phone for my new job as dispatch for my husband. What that means is I make lots and lots of phone calls to people who need someone to ship something from state to state. So phone = important. Dean explained to me that there was no way he could help because my phone is prepaid and he gave me yet another phone number. This number sent me to an automated service that I hadn't gotten yet. It was to activate my phone. Which I will repeat that I have had this phone for more than a year so it was already activated. He told me to stay on the line and wait for a real person. There were no options to press a number to get to a real person. So I waited on the line and waited and waited until the answering machine hung up. At which time I told Dean that I was going to switch phone companies and then disconnected. I tried to be polite to them. I asked them not to give me more phone numbers to an automated service. I told them I needed to talk to a real person. Now I'm out $130.00 this month. My bank account was overdrawn from the last transaction which happened to be for my phone refill. My husband has ordered me a new phone with a plan that's actually unlimited (and cheaper). I just wanted to post this information for anyone else who might be thinking that the prepaid unlimited plan is a good idea and that verizon wont end up taking all your money (like they do in a contract) I will tell you now.
THEY WILL FIND A WAY TO TAKE AS MUCH MONEY AS YOU ARE WILLING TO GIVE THEM! DON'T WASTE YOUR MONEY OR TIME DEALING WITH THEM. I WISH I COULD GET MY WASTED MONEY BACK!

Krystal1992 wrote:
I already have unlimited talk, text, and data but my bill is $140 a month. I just want to be able to keep those same options and keep my current phone without leaving Verizon but pay less
Look you are NOT going to be able to get unlimited data on a smarthpone. And even if you could use that plan if you look at the fine print the "unlimited" data is limited to 1X speeds. That's not even 3G. That maxes out at 150 kbps. About 3 times dial-up speed.

Appauled, prepaid plan change

I just got off the phone with your customer service team. I had noticed I needed more data, so I decided to do a plan change online through "My Account" I switched from an old play $50 unlimited talk text and 1gb data that does not offer increases in data. I clicked the standard plan and added the 3gb Data Bridge pack. Clicked confirm and all of a sudden my data did not work, my phone worked though. I went to look at my detailed usage and all of a sudden I was getting charged $.25 a minute. I had added $20 after the plan change in case it needed to cover that Data Bridge since I just started a new month. Ive had this phone for a while now. So I immediately contacted customer service (I hope you record and monitor your phone representatives) and asked him what was going on, I was tole "cause i changed my plan" which does not help. I asked him what needs to be done, he said he needed to put in a credit request. I then asked him if that would get my phone back to normal usage, he said no. I asked what good is a credit on my account while I am being charged $.25 on my account every minute, I explained I need this fixed. I told him if I gotta pay something or whatever I had to do I would, this is for business, I am a field I.T. tech and it is my lifeline. I am out of state 5 out of 7 days a week. That is why I chose Verizon, great coverage. He then went back to speaking about the credit so I asked him what happened to cause this, he said cause I changed my plan I would be charged by the minute with no data until I paid the plan. I told him this is not right cause I have to pay another month when I just paid mine 2 days ago. He wanted to continue to go on about how I made a mistake, when I told him there is nothing during this process that would cause me having to pay another $65 on top of the $50 I paid 2 days ago to add data. I told him this is getting nowhere, asked what I had to pay to get things back to normal cause there has to be a way. He said I could, but once again continued on about a credit request for the $.25 calls but I would not receive a refund or fix for having to pay $115 for a months of service paid its pre paid??? I told him lets just pay this, he told me okay but once again started to tell me I made the mistake. I asked for a supervisor but he denied, I told him just let me pay whatever balance he said that would get things working, he kept saying "but sir" and by this time I was mad to I yelled at him to let me just pay it, he said "listen to me" and I told him let me pay the thing (yelled) and he hung up on me. (This is the craziest customer service call I have ever been on, I am a professional and expect professional manor in any customer service position). I called back after taking a few deep breaths and got a very sweet female who right off the jump knew that the system works that way and she will get me going and I asked if I could just deal with the whole refund thing later cause the last call just took it out of me, she said no problem and got me going. Problem still lies with your customer service employee, and the fact that you charged me like that for a change without notifying me I would fortify my previous service and begin a new one when all I wanted was more data added, the change should have been processed the next month like I expected any plan change would process or it would pro-rate. If this is how the Verizon works I will gladly change providers, I've already wasted money with you. This just doesn't seem right to me and needs to be fixed ASAP, I work 50-60 hours a week and have a family an the last thing I have time for is these things, so when I call it would be nice to have someone who wanted to be at work and not treat customers like trash. If it wasn't for your second customer service agent I spoke with I would leave in a heartbeat, funny thing is my whole company uses you that's why I started with you, I expected more figuring I pay hard earned money for a simple service, solutions and kindness.

I just had the exact same thing happen and it is infuriating. Instead of apologizing for their computer system and crediting the account, they act like you did something wrong. And how do you contact someone who actually cares? They all seem to just parrot ridiculous excuses instead of owning up to the problem and doing something about it. Pathetic.

How does Verizon expects me to let my unlimited plan go if they are not offering anything remotely close to it?

My husband and I stopped today at a Verizon store in Fort Myers, just to check out of curiosity the deals they were offering regarding the new Iphones (we have Iphones 4s) currently we still have our unlimited data plan; everything sounded interesting at first, phone features are nice, lady rep was nice, until the real question pops up; what will be the plan change since they don't offer unlimited anymore? (if we get new phones we can't keep our plan)
Their response: Ohh well if you want to keep paying the same per month then you unlimited will be downgraded to a 2GB data plan..... WHATTTTTT!!!! never mind our current usage is 6GB on a 4 phones family unlimited plan..... on top of that she added, well due to your usage you may need to get the 10GB data plan = $100 + phone line per phone + taxes ..... which will add between $ 40 to 60 to my bill and this is not counting any extra ghost charge fees they love to add on the bills every now and then with bogus excuses.... sorry Verizon!!! we have been loyal customers for years and this is what we get??? on top of that we tried to get a hold of someone at customer service over the phone and they put you in hold for over 40 minutes.... extremely frustrating and disappointing.... Do Verizon knows the concept of CUSTOMER LOYALTY? ....

amchas76 wrote:
Well Mr. Helper, what can I tell you, it seems you have the numbers all figured out but reality is that currently with taxes included on our unlimited plan we are paying less than 200, so there are my additional 60, I still don't see the advantage of dropping my plan.
On top of that while navigating thru this site and others, investigating options, there are a good number of unhappy customers on this and other issues and sooner than later Verizon will face legal consequences to their contract irregularities, and even though we are aware of Verizon intentions of dropping everybody from the unlimited plan, that is not what we signed for initially and to do it without a customer consent well, to me simply implies a breach of contract.
The main problem we found is that its not reasonable for a customer on an unlimited plan with an average data usage between 5 and 10 GB to be expected to happily say yes and sign a contract to downgrade you to a 2 GB plan, and try to lure you into it with false or better saying incomplete information and that's a fact since every rep at different Verizon stores give you a different explanation of the plan or the "benefits" you get with it., what they don't explain is that you may be subject to additional ghost charges and on risk of getting your data usage inflated in order to push you into higher plans/fees (I read far enough complains about this issue on THIS forum).
So perhaps if, as you say they are leaving customer without any options, I would have no choice but to sign a 10 GB plan and suck in my higher bill, but Verizon is not giving me any confidence or assurance that I won't get any surprise charges on my bill and I say this knowing for sure that there is NO WAY POSSIBLE we can use the 10 GB a month, that is concerning.
How are you paying $200 with 4 lines?
700 Minutes nationwide
Line 1 $60
Line 2 $10
Line 3 $10
Line 4 $10
Unlimited text $30
4 unlimited data plans $120.
TOTAL $240.
Unless you're getting some work related discount.
In order for Verizon to be in breach of contract there has to be a contract. If your contract is up them there is no contract. Also this from your customer agreement that you AGREED to.
CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service.
Thirdly no one is forcing you to sign a contract. Verizon gives you the option to keep your unlimited if you pay full price for the phone. Verizon doesn't have to even have to offer that. Eventually everyone is going to have to be on a More Everything plan and there isn't a unlimited data option on that for obvious reasons.
There aren't any ghost charges and my data has been correct every month. Hmmmmmm. Maybe I'm just special. I guess I'm on some "do not overcharge" list.
If you really need unlimited data there is T-Mobile or Sprint.

Unlimited plan changed without authorization

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