Unlimited subscription to Europe not valid?

I have an unlimited subscription to Europe, which is up to date but when I try to make a call I am told my subscription is not valid. I really need this to work again fast.
Post transferred to Rates & Subscriptions message board;
Subject/title edited to reflect post content.

 Hello
To avoid further action you need to ensure that any further posts adhere strictly to Community Guidelines 
Your Unlimited Europe Subscription expired on July 2nd 2015 and your payment application on July 16th 2015 has not been processed by Global Collect. For further information please contact Skype customer service

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