Unlimited subscription to Mexico landline not conn...

First I bought $10.00 of credit to call to Mexico at a landline, the credit ran out in less than 1.5hr! So I decided to buy an unlimited subscription (to connect to a landline number)... and now everytime I try to connect, I get a message that I don't have credit and I need to get some or buy a subscription!?! Well, I've bough the unlimited subscription (for the full year!) and I sill cannot connect... from my pc nor my mobil!!!
The number I'm tryi g to connect to has the are code of 522... any suggestions on what's wrong or what to do???

Hi,
Your account shows that you have purchased.
This subscription covers 3 cities:
Mexico - Monterrey
Mexico - Mexico City
Mexico - Guadalajara
Based on your call history it seems you are not calling these 3 cities. Your call history:
https://secure.skype.com/account/call-history
If you wish to call outside of these 3 cities then you need 60/120 or 400minutes subscription from: http://www.skype.com/intl/en-us/prices/pay-monthly/#MX
If needed customer service can help you with the switch:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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