Unlimited weekend call charges

Hi, can any one tell me hoe calls are charged on the unlimited weekend call plan. I know calls are free for 60 minutes but if you talk for 68 minutes, do you get charged for 8 minutes or 68 minutes? thank you
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Phew!! Thank you

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Unlimited Weekend Calls issue

Hi there,
I've had the unlimited weekend calls package for a while but haven't really been using the phoneline. Do I get charged extra if I don't make a certain amount of calls per month?
Thanks
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In the Ts&Cs it states 6 calls a quarter. So maybe you are right I haven't heard of that before though.
Just found this
£30 Connection Offer: Customers who require a new line will benefit from a £100 discount on the standard line connection charge of £130. Customers who are benefiting from this offer are not eligible for Line Rental Saver and must agree to an 18 month contract (applies to the Unlimited Weekend Plan or the Unlimited Anytime Plan). Minimum call commitment also applies – you must make at least 10 chargeable or inclusive calls per month (30 calls per quarter). You'll need to pay a charge of £5.15 for every month (if you are billed monthly) or £15.45 for every quarter (if you're billed quarterly) in which you don't make these calls, as compensation for not making the minimum number of calls required. These charges are not subject to VAT and will appear in the one-off charges section of your bill. Pat..

Upgrading from Unlimited weekend calls to Unlimite...

Hello,
I am an existing customer and looking to take out the TV, Broadband and Calls offer with line rental. This comes with unlimited weekend calls. Can I then also then add-on unlimited evening calls as well at £2.99 a month?
Thanks
Michael

Hi legsXI
Yup spot on
thx
Craig
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unlimited weekend calling plan - signup fail

Hi,
When trying to sign up for this I get to the credit check page and, having just moved, it asks for my previous address. But when I enter the post code then try and go to the next page I just get
"There's been a technical error – but you can still place your order online.
To order a Broadband and Calls package, click here
To order a TV, Broadband and Calls package, click here
To add BT Vision to your BT broadband, click here
To order a new phone line, click here
To switch your calls back to BT Click here
Ref# CON-0003"
I have tried it several times, including trying a different post code just to check if that was the problem, but it's having none of it.
Any ideas?
Thanks

Hi Phoneless,
Welcome to the forum and thank you for posting. I am sorry to hear that you have had a few problems placing that order through our web site.
I should be able to help you with this. Please could you send me in your details using the contact us form found in the "About Me" section of my profile?
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Downgrading Evening & weekend calls.....

Hi, I can't find a way to change my Evening & weekend calls package to just weekend calls. I have BB & Calls package for £18.00 a month which has the Calling Plan "Unlimited Weekend Calls" included so I don't really see the need for "Unlimited Evening and Weekend Calls Add-on" for £2.00 a month. Do I have to phone Hades to downgrade this? Cheers.
EDIT: If I can downgrade please tell me it wouldn't involve a NEW 12 month contract!
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imjolly thanks, I found it under MYBT>YOUR PHONE PACKAGE. I was looking in the wrong place....again, just a bit worried as I now have the standard "Thanks for choosing BT"/"Thanks for your Order" email and I really cannot handle another 12months of BT, just waiting for the price increase email now. Once again thanks.

Being charged but on "Unlimited Anytime Calls"

Hi,
Started to use smart talk back in march all seemed ok .. installed it on my mobile and started to use it Very Pleased!
untill i looked at my bill on-line, was shocked to see BT were charging me dispite me being on "Unlimited Anytime Calls".
I phoned smart talk and the said it was a billing problem and that my account on line was set at "Unlimited Evening & Weekend calls".
After a few phoncalls to billing they said it would be sorted when my next bill was preduced and that i would
"Not be billed for BT Smart Talk" ............ I was !!!!!
I now have to wait and hope the refund is on my next bill
Is any one else in this situation and what (if anything) can i do about it?

Many thanks again for the replys ... that is the link i used to make my complaint (twice) in ther past 3 months and nothing was done with my bill ... on BT website under
My Products My Phone Show phone details
I have an Anytime Calling plan add-on but My BT doesn't show this
I can't see my calling plan add-on
Calling plan add-ons aren’t shown in this area of the site yet, but we're working on it.
In the mean time, you'll see a lower calling plan.
This is what i think is the problem?

Unlimited Broadband, and Evening & Weekend Calls

Hi All
I'm considering moving over to BT onto their:
Unlimited Broadband, and Evening & Weekend Calls for £25 per month.
Is this service truley unlimited? i.e. no caps on the total amount of downloads and no throttling / caps on the lines speed?
Many thanks

During peak times the download speed may decrease as more people come online. Your connection speed will remain the same.
Actual connection speed depends on the quality of your phone line, and your own internal wiring.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Routing my weekend calls thru BT ??

Hi folks.
Due to such terrible dealings when trying to renew my BT contract i moved over to Sky for my Broadband & Unlimited calls but maintained BT Line Rental with Unlimited Weekend (free) so can have caller ID.
My question is, how can i route my weekend calls thru BT so as i can avoid being charged for caller ID ??
* Customers who do not make some chargeable calls with BT will be charged for BT Caller Display. Customers with other call providers can still benefit from BT Caller Display at no extra cost if the following calls are made. Customers who are billed monthly must make at least two chargeable calls with BT in that month, otherwise BT reserves the right to charge £2.70 a month for BT Caller Display. Customers who are billed every three months must make at least six chargeable calls within those three months, otherwise BT reserves the right to charge £8.10 a quarter."

You cannot make CHARGEABLE calls through BT if your call package is handled by Sky.
If you have 1 line and you pay BT ( the line rental) and you pay Sky for Broadband and Calls, but no Line rental, then all your calls are chargeable to your Sky account, taking into account any weekend/anytime unlimited package you have with Sky
I have just noticed that you say that Sky are handling your calls, yet you also say that you have a
BT Line Rental with Unlimited Weekend (free). I think that you have got that wrong.
You cannot have a 5 day weekday call package with Sky and a 2 day weekend call package with BT
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Calling plan - unlimited evening calls?

Hi, I have unlimited weekend and evening calling plan from few months, but when website BT has changes (My Account) it change my calling plan as well!
Now I'm in unlimited weekend plan, and all my calls made after 6pm are charged!!!
I have no info by post, email or phone.
How can I make complain? Why BT change my calling plan without contact me?

MDKGunner wrote:
I've got the same problem when i signed up just for the calls i chose the unlimited anytime plan as i knew that i would have to end up making a lot of calls but they stuck me on the weekend plan and it's costing me a lot of money especially in a day and age when money's hard to come by
Hi.
Have you tried this:
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums and asked to change it.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Unlimited anytime call package?

Which phone does the unlimited anytime package apply to? as I have been charged for calls made on the internet phone.
I was under the impression that if you wanted to make the savings you used the internet phone to make calls but used your landline for anything else.
Solved!
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I am feeling somewhat aggrieved as the package I have been sold- for a landline and broadband- now apparently requires me to have a hub-phone in order to access the free evening and weekend calls, which I had previously on my landline . At the time I took on bt broadband, there was no other broadband available in my area, and until now I have no complaints about the service, although the use of the word "download" is another bone of contention...
Although I have just been told on the bt helpline that I can access my broadband phoneline from my landline by dialling 5 before the number I am trying to call, this does not work.
Please can someone explain to me (in small words!) how I can access my free broadband phone calls?
Thanks!

Unlimited anytime call pricing

Hi,
I have just signed up for BT Infinity with unlimited anytime calls and have noticed something while checking the small print that has got me thinking. Next to the Call Pricing info there is a note, as below:
Call pricing (UK landline1)
Reading this it mentions an 11.5p call set up fee, see below:
1. Calls to numbers beginning 01, 02 & 03, excluding Channel Islands. 11.5p call set-up fee applies. For inclusive Weekend, Daytime and Evening calls over an hour calls are charged at 7p a minute. You can hang up and redial to avoid call charges.
I don't expect any charges when making calls to landline numbers so wondered if anyone knows what this refers to.
Thanks
Steve
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For some BT help the other day I accidentally dialled 118500 thinking it was a help line. Instead I'd dialled Dir. Enqs. and I apologised for wasting their time etc.
When I looked at my Unlimiited Anytime costs, I found that this miss-dialling had cost me £1.88p for 12 secs. An absolute disgrace and the Rental charges are going up from £13.60 to £13.90 but I believe there is a reduction in the cost of the monthly Anytime package.
It is all a big fiddle though, with smoke and mirrors. When you sign up for these packages you'd have thought that they would fix the prices for the 12months that you are required to use the service.

$50 Unlimited--Domestic Roaming Charged or not?

On the website it says Domestic Roaming is .20 per minute on the $50 Unleashed Plan. So I contacted VZW online customer service and questioned how you would pay for that......and I was told there would not be any charge for domestic roaming on the $50 Unleashed Plan.
Here is the transcript of the conversation:
info: Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
info: You are now chatting with 'Morris'
Morris: Hello. Thank you for visiting our chat service. May I help you with your order today?
Jon: Hello,
Morris: Hello, how are you today?
Jon: I am looking at the $50 Unleashed program and had a question....it says under Price Info that Domestic Roaming is included.....then further ddown in the fine print it says Domestic Roaming is .20 per minute......how do you pay for Domestic Roaming?
Morris: Since verizon does not roam, there will be charge if any roaming does occur
Jon: So how are those charges added to the $50 plan?
Morris: excuse me, there will not be any charges
Jon: So....no roaming charges?
Morris: This is correct
Jon: So what does the fine print refer to when it says .20 per minute for Domestic Roaming?
Morris: This is if roaming occurs on a monthly plan, not prepaid plan.
Jon: OK.....but that is very confusing when you read the pricing info.
Morris: I totally understand
Jon: Thanks for your help. Bye.
So who do I believe? The website or the Cust. Service Rep.?
Any one else have this issue?

Thanks again......it seems my understanding is correct that Domestic Roaming would refer to anywhere in US. You correctly quoted the included features in the $50 Unleashed plan.....and in one place it does say Domestic Roaming included......however when you keep digging you get a different answer.
When you actually click to shop for the $50 Unleashed plan, look at the features list that shows up there:
CALLING PLAN INFORMATION
$50 Unlimited Plan includes unlimited domestic calls only
$50 Plan includes Unlimited Texting* to anyone on any network in the U.S. and participating carriers in Canada, Mexico and Puerto Rico
V CAST Music – 99¢/song via PC; $1.99/song via phone; 99¢ download fee**
Ringback Tones – 99¢ per month & $1.99 per Ringback Tone/Year
$50 Unlimited Plan includes unlimited Mobile Web and does not include full web browsing
Domestic Long Distance Included (airtime charges apply)
Domestic Roaming Rate is 20¢ Per Minute
International Text Messaging – 25¢ per message sent, messages received are same as calling plan
International Roaming – Voice Calling
    – 69¢ per minute from Canada, Puerto Rico & U.S. Virgin Islands
    – 99¢per minute from Mexico
    – $1.99 per minute from Bermuda
International Roaming – Text Messaging
    – 50¢ per message sent
    – 5¢ per message received
411 Search – $1.99 per call plus airtime
Up to $35 activation fee may apply
Here is the link to that page: https://www.verizonwireless.com/b2c/store/controller?item=prepayItem&action=viewPrepayMonthlyPlans&tab=text
This is why I am still unsure about which part of the information on VZW website is correct!
If there's any light you can shed on this I would very much appreciate it.......I have sent a second request to VZW Customer Service and am waiting for their response.
Thank you!

Skype credit & unlimited world calling

Hi,
I've subscribed for unlimited world calling free month and it was working great.
However it seems my Skype credit have been charged for the same and my skype credit is null now. When u try to make call using unlimited world call I couldn't make a call as it says you don't have credit balance.
I was in an impression to subscribe for this once my free month gets over, but since it makes me think that Skype credit is charged for the free call I have hesitation to make the subscription.
Could you make me understand the below
1. What's the difference between Skype credit and Skype subscription
2. Say if I subscribe to UWC for $13.99 do I need to buy a Skype credit separately to make calls?
Thank you in advance.
Solved!
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1. Skype credit can be used to place calls to phone numbers reachable by the Skype network.
Skype subscriptions can be used to place phone calls at no cost assuming the number being dialed is covered by the subscription and your usage of the subscription doesn't violate Skype's terms of use or fair usage policy. If you dial a number not covered by the plan or exceed your allotted usage (if minute based), then credit will be consumed. Additionally Skype subscriptions do not cover calls to premium, shared-cost or non geographic numbers. Those will revert to credit if dialed. Be aware that many unlimited plans do NOT include mobiles. Dialing a mobile when you have a landline subscription will consume credit.
2. As long as you make calls covered by the subscription then no credit will be consumed nor is credit required. You can have a subscription with a zero credit balance. If you attempt to make a call that requires credit, you will not be able to place the call. If you are unsure what is covered by your subscription you need to revisit the terms of your subscription or keep your balance at zero credit (Auto-recharged disabled) to not incur additional costs.
This FAQ covers what is covered by that subscription. Pay close attention to the landline and mobile part. You can also refer to the Skype rates page and look at the pay as you go rates. If an area code is listed as premium or shared cost for the country you are calling, it will not be covered by the subscription and it will request credit.
https://support.skype.com/en/faq/FA34442/
http://www.skype.com/en/rates/

Signing up for one month free unlimited world call not working

Hi i tried 3 times at the weekend to sign up for the one month free unlimited world calling and it hasn't worked. This offer is still on the website. What's wrong?Thanks

Hi,
No unfortunately you can't.
Subscription covers calls to:
Argentina
Australia
Austria
Belgium
Canada - (incl. mobiles)
Chile
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guam
Hong Kong SAR - (incl. mobiles)
Hungary
Ireland, Republic of
Israel
Italy
Japan
Korea
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Russia - St Petersburg
Russia - Moscow
Singapore - (incl. mobiles)
Slovakia
Spain
Sweden
Switzerland
Taiwan
Thailand - (incl. mobiles)
United Kingdom
United States - (incl. mobiles)
Venezuela
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Unlimited India calling -- old and new subscriptio...

Hello,
I'm using Unlimited India calling from past 1 year and paying month $25.99 every month. Recently i get to know that same plan is available in skype at $14.99. Can i know is there any difference between these two? If not why am i getting charged for $25.99 when price is reduced. Can skype modify my subscription to charge $14.99 instead of $25.99?
Thanks,
[Removed for privacy]

Hello marsi45,
I recommend to purchase this Premium Subscription instead, this is not only Unlimited Plan to India but this is Unlimited World Plan to over 50 countries, click on the link "over 50 countries" and you will see the list of countries you can call with the Subscription, the good news is: India is included in the plan (mobiles and landlines), it is a special offer for you
I can see that your subscription is renewing soon, so simply follow the instructions here to cancel and then buy Premium: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription?frompage=search&q=subscripti...
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Unlimited weekend call charges

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