Unlimited World 12 month subscription automatic re...

Last year I got a 15% discount for my 12-month Unlimited World subscription.
This year it was automatically renewed at the full price.
But when I look today, the 15% discount is still available if I manually buy a new subscription.
So why did Skype automatically renew me at the highest possible price?
It's ridiculous that the discount is not given in the automatic renewal, if the discount is available for manual renewal.
I inquired with Skype chat support and they said that during my automatic renewal there was no discount available. This is just criminal! Why would there be discount last year and today, but not during my renewal a few days earlier?
I asked to make a complaint and chat support said I have to write a physical letter to their office in Luxembourg. Which is even more ridiculous.

Hello and welcome to the Skype Community.
I can see from your account your Unlimited World 12 months Subscription renewal history which is as follows:
Originally purchased April 7th 2013 @ GBP 99.57
Renewed  April 4th 2014 @ GBP 86.58
Renewed April 4th 2015 @ GBP 101.88
None of these prices reflect an exact 15% differential.
I'll check your issue and advise.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

  • Re: Skype Premium and Unlimited World subscription

    I HAVE A SKYPE PREMIUM ACCOUNT. BUT I WANT TO CONVERT IT INTO UNLIMITED WORLD SUBSCRIPTION. CAN I USE MY REMAINING CREDIT FROM SKYPE PREMIUM TO TRANSFER INTO UNLIMITED WORLD CALL SUBSCRIPTION. PLEASE LET ME KNOW AS I WANT TO DISSCONTINUE MY SKYPE PREMIUM AND SHIFT OVER. PLEASE HELP!!!!

    Hi,
    Please note that Skype subscriptions are recurring by default.
    This means that, unless you cancel your payment agreement, the system will automatically charge you to renew it.
    I checked your account and can confirm that your subscription is still set to recur automatically. You do not have to take any action on your end if you still wish to continue using it.
    Hope this helps.
    Rod
    If you found this answer helpful, please give Kudos. If it resolved your issue, mark it as a solution to help others. Thanks!

  • Unlimited world Subscription wont allow me to call...

    Hi,
    So I have had an unlimited world calling subscription since 9/6 of 2010. In the past this service has worked but now it seems that when I try to dial any international numbers I get a message stating I have no credits left. When I check my account it shows my unlimited world subscription as active. How can I correct this issue. I am in a rush as I plan to be traveling to Eurpope in 2 days and was planning on this being my main means of communication.
    Thanks in advance.
    LB

    Hi,
    I can confirm your subscription is active, but please keep in mind that it doesn't cover France mobile numbers: www.skype.com/intl/en/prices/pay-monthly/#UnlimitedWorld
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Skype premium and 'reward' of Unlimited World subs...

    Reward for existing Skype Premium Subscribers?
    When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
    Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
    My account has been in a state since 14 May myself - I saw a charge as it was applied to my Paypal account, it was for the unlimited world subscription that I did not purchase. I immediately contacted skype and Skype Support offered to refund that money and the switch to Unlimited World would happen soon after without any charges.
    Endless Support Conversations
    Now, I have been having chat's and exchanging emails with Skype because I was told:
    1. I would automatically be switched to Unlimited World (as noted above) but this did not happen
    2. Then, I was told I would NOT be switched until Renewal. (support provided a link that explained this)0
    3. Then, I was told I would and already had been switched to unlimited world - which is not true
    4. Puchase History Descrepency - I've provided details that my Skype Purchase History shows fewer transactions than my Paypal account (as in charges and refunds from Skype). Skype history shows a refund only, Paypal shows a charge and a refund on the same day!
    The Support discussions are difficult:
    1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
    2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
    3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
    Each time, we seem to discuss some smaller details instead of the real issue.
    I've been using skype for over 10 years now and the change since Microsoft has taken over is very strange on the support side.
    Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
    L
    Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

    I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
    Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
    1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
    2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
    3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
    4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
    5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
    All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
    Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
    We appreciate your response.
    We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
    Here is the explanation about that.
    The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
    However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
    Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
    We do apologize for the confusion this has cause you.
    We hope that this information clarified your questions.
    Best regards,
    Skype Customer Service
    In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
    Can anyone else see that the responses are dealing with individual details instead of the real issue?
    Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
    I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful.  (I dread checking my emails from skype now...really not enjoying this.)
    L
    Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

  • How to cancel unlimited world extra subcription

    i have active subscription of the "unlimited world extra" from june , and now i am returining to my home country. and want to cancel this subscription, but in subscription setting there is no button to cancel this . can you please tell me how can i cancel this kind of subscrption
    also i haven't found any customer service link or contac us button to get it solve,
    it will be helpfull if there is such customer support service.

    Hi everyone,
    If you have subscribed to Unlimited World Extra subscription then this is a 2 year contract as it was stated during payment process and in terms: http://www.skype.com/intl/en-us/legal/terms/tou/#specific_terms
    You can check if you have this subscription from your account page and order history: https://secure.skype.com/account/purchase/history/orders
    (d) The ‘Unlimited World Extra’ subscription has a minimum fixed term of 2 years from the date of purchase. You are not permitted to terminate it before the expiry of the 2-year minimum term except in case of breach by Skype of the Terms. This subscription is billed monthly as a recurring payment. The Skype Credit that is included per month as part your Unlimited World Extra subscription expires at the end of each month and you are not able to carry over any unused amounts.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Unlimited World free trial not working

    Hello,
    I have activated the unlimited world subscription with the first month fre, but it's not working or it's not yet activated. I'm trying to make calls but nothing... Can I get some help? 
    It this package really reliable? I  need support as soon as possible. 
    Thanks

    Hello,
    Thank you very much for notifying us! We apologize for the inconvenience this may have caused and we are working very hard to solve this issue as soon as possible.  In the meantime, we recommend so that you can enjoy your trial immediately, to simply click on the following link: www.skype.com/go/unlimitedworldtrial  You will be able to activate the offer from there.  
    Thank you very much for your patience, we hope you enjoy your Unlimited World trial subscription
    Click here to learn more about Unlimited World trial subscription
    Important: This offer is not available in Australia, Brazil, the United States, France, China, Taiwan, or Korea.
    If my answer was useful, please click on "Accept as Solution" to help others, thank you
    Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
    Cela pourra surement aider d'autres personnes qui ont le même problème

  • Subscribed to unlimited world premium (free offer)...

    Hi,
    i have today availed of the free trial one-month unlimited world premium subscription. paid it with my paypal account just so the process of availing the trial offer can be successfully completed. However, upon successful grant of the free subscription, i tried to use it but unfortunately i cant call landlines and mobile phones as the message is "You need Skype Credit or a subscription to call landlines and mobiles from skype".
    what seems to be not right in this picture? please favor me with your prompt response asap.
    thanks.

    There are some restrictions to the types of numbers you can call or that are covered.  You may want to take a look at this thread:
    http://community.skype.com/t5/Subscriptions/Unlimited-World-coverage-and-troubleshooting/td-p/839824

  • Re: how to cancel unlimited world extra subcriptio...

    I don't want to use the unlimited call anymore!

    Hi everyone,
    If you have subscribed to Unlimited World Extra subscription then this is a 2 year contract as it was stated during payment process and in terms: http://www.skype.com/intl/en-us/legal/terms/tou/#specific_terms
    You can check if you have this subscription from your account page and order history: https://secure.skype.com/account/purchase/history/orders
    (d) The ‘Unlimited World Extra’ subscription has a minimum fixed term of 2 years from the date of purchase. You are not permitted to terminate it before the expiry of the 2-year minimum term except in case of breach by Skype of the Terms. This subscription is billed monthly as a recurring payment. The Skype Credit that is included per month as part your Unlimited World Extra subscription expires at the end of each month and you are not able to carry over any unused amounts.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Ipad Air Unlimited World 12

    I'm using an iPad Air and I purchased the Unlimited World 12  subscription on my computer (which is supposed to give me unlimited calling) but my iPad insists on using the Sype credit I have and everytime it finishes i am asked to put in another $4.99. I'm logged in to the same skype account as on the computer. If I login on my computer I can see both the Unlimited World 12  and the remaining skype credit I have left but on the ipad I only see the skype credit. How can I make the iPad see the Unlimited World 12  and stop draining my credit card. Someone please help!!

    rabihk wrote:
    I'm using an iPad Air and I purchased the Unlimited World 12  subscription on my computer (which is supposed to give me unlimited calling) but my iPad insists on using the Sype credit I have and everytime it finishes i am asked to put in another $4.99. I'm logged in to the same skype account as on the computer. If I login on my computer I can see both the Unlimited World 12  and the remaining skype credit I have left but on the ipad I only see the skype credit. How can I make the iPad see the Unlimited World 12  and stop draining my credit card. Someone please help!!
    Unlimited World has a list of countries it supports for unlimited calling.
    The list also indicates if calling to landlines only or landlines & mobiles are supported for a specific country.
    Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
    If you found my post useful, please give "Kudos".
    If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

  • 12 months 'unlimited world' subscription

    I'm trying to buy 12 months 'unlimited world' subscription in Sterling, but it also direct me to the Chinese version site. Why is that?

    Are you following this buy link from the sbuscriptions ( www.skype.com/intl/en/prices/pay-monthly ) page: https://secure.skype.com/account/buy/package?product-type=package-global-region-landline-world-unlim...
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • How much for Unlimited World Subscription 12 month...

    Hi there,
    Since Unlimited US and Canada subscription is not available anymore, and Unlimited World subscription is the only better choice for now. Would the price be the same if I pay for Unlimited World subscription for 12 months at once? The old price for Unlimited US and Canada 12 months was $30.48
    If not, then how much is Unlimited World subscription 12 months?
    Best,

    I still have the "Unlimited US" subscription avialable for purchase here at http://www.skype.com/en/rates/?country=US
    Can you share which country you are located in when trying to purchase?
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Unlimited World Subscription now includes Brazil

    Last Year I subscribed to two Subscriptions, one Unlimited World and a Brazil 400 landline. This year I cancelled the Brazil 400 land line because Unlimited World now covers Brazil... but they are charging me for the Landlines calls to Brazil...
    The customer service states that Brazil was not covered when I subscribed on March last year, ok but this year when I renewed it was... shouldn't all new countries enter automatically?... I sent already to messages to customer service regarding this issue and they just ignore me... how can I contact them directly to solve this issue!!!!!

    Hi Norman,
    I've pasted in a copy of the message i received below and modified the phone number that was displayed. I've sometimes received these in previous years and upon expiration it's just allowed me to reactivate the numbers as part of my subsciption with no charge. I did go in and try to do this again, but this time around it was displaying a charge. As i renew yearly instead of monthly it's been a while since the last time this happened so i  thought i might have to wait until the number actually expired to reactivate it as part of the subscription. Unfortunately when the numbers expired i tried again and it looked promising because there was now a reactivate link next to each number, but they brought me back to the same page again asking me to pay for something i thought i had already paid for.
    This is where I relized that my account page showed my world subscripton was not due to renew until may and the lenghty chat sessions with skype support started that i mentioned earlier and there's been no progress since then.
    Thanks again for your help,
    Paul
    Hi Paul,
    Your Skype Number will expire on Mar 26, 2015
    The Skype Number +[removed for privacy] will expire on Mar 26, 2015.
    What do I need to do?You can extend your number by signing in to your account. There won't be any break between subscription periods – the new one will pick up right where the old one left off.
    Skype

  • I bought a Skype subscription , "unlimited world",...

    First of all, i am writing this on my grandmothers behalf, she does not speak english and she is not very good with computers.
    My grandmother saw an offer for unlimited free calls to the world, the first month was free and if she did not cancel her subscription within 27 days she would pay a monthly fee of around 10-12 Euro.
    She thought that seemed to be a reasonable price and started an account. She got the comfirmation e-mail and tried to call her sister in Finland, but it did not work and it said she needed skype credit. 
    She sent an e-mail to you about this but did not even get an answer. It took me 5 minutes to find out that her account does not apply to mobile phones in Finland. My question is how hard can it be to reply to a customer in need. Where do i find the phone number to call you, if that is even possible, if not then start a phone support number in each of the countries you provide services and make it much easier to understand what i get access to with a certain subscription before i purchase it. Do you expect elderly people to be able to see what they are signing up for, when the headline is "Free Calls to the world unlimited", and the text that actually shows where it is free to call is tiny. 
    And it is not fair to have ads and offers in Swedish that people see and think "Let's try that" and when they need help with these services they are forced to be able to speak English. I live 2 hours away from my grandmother and she should not be forced to call me for help with something she is paying you guys for!
    Simon

    Hi Simon
    Sorry to hear about the mobile calls to Finland ending up not a Skype included feature of "Unlimited World".
    Only 8 countries are included in the Unlimited World subscription as you may now be aware.
    If your Grandmother wishes to call Finland mobile phones on a regular basis, maybe a one country choice (Finland) subscription may be better?
    Another suggestion, if your Grandmother only wants to make a seldom odd call to a Finland mobile (and if this idea is possible), she could make a free Skype to Skype call to a mobile, if the mobile user has a smartphone capable of running Skype?
    Send a cheap text message to the mobile to tell them to turn on Skype, in the response message that their Skype is on, start calling Skype to Skype to their mobile? I use this method sometimes.
    I also understand that most grandparents do not have good PC skills too.
    I hope this may help.
    Steve
    (Super Users do not work for Skype, but help people here in the forums)

  • Cannot call with unlimited world subscription

    Hi
    I have subscribed to Unlimited world subscription and had recently paid the bill for the month.
    However, I cannot make a phonecall to Malaysia using the account. The phone keep showing the message insufficient credit. And prompted me to buy credits.
    My username is [Removed for privacy].
    This is urgent and I need to make important call. Why doesn't Skype have a customer service hotline?
    This is so frustrating.  
    Reply me at [Removed for privacy] once this is fixed.

    Hello,
    I can see that you have tried to call a mobile in Malaysia, this is not included in your Subscription, you can call only landlines.
    For more information see this page: What is the Unlimited World subscription?
    If my answer was useful, please click on "Accept as Solution" to help others, thank you
    Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
    Cela pourra surement aider d'autres personnes qui ont le même problème

  • Skype Unlimited World Subscription

    Hello,
    I'm new to Skype and need some help. I am going to Italy for a while and would like to be able to call family using Skype. Some of them do not have Skype accounts which is where the following questions come from:
    If I purchase the Skype Unlimited World subscription I am able to call mobile and landline numbers internationally, correct? (I will just be calling the U.S. from Italy)
    Also, if I buy that subscription am I given a Skype number so that others may call me from their mobile and/or landline numbers?
    Lastly, if people can call my Skype number from their mobile and/or landline numbers, are they charged for the call, or am I charged for the call?
    Thanks!
    Solved!
    Go to Solution.

    kron1018 wrote:
    1. If I purchase the Skype Unlimited World subscription I am able to call mobile and landline numbers internationally, correct? (I will just be calling the U.S. from Italy)
    2. Also, if I buy that subscription am I given a Skype number so that others may call me from their mobile and/or landline numbers?
    3. Lastly, if people can call my Skype number from their mobile and/or landline numbers, are they charged for the call,
    4. am I charged for the call?
    Hello
    1. If you are just calling to the USA you only need the Unlimited USA/Canada Plan @$2.99/month. This Plan enables you to call both landlines and cell phones in the USA from anywhere in the world including from within the USA.
    2. No. You must purchase that separately.
    3. A Skype Number is a regular landline # so calls to it will cost whatever the caller's carrier charges.
    4. No.
    Enjoy Skype!
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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