Unlimited world services question

i am planning to subscribe skypes unlimited world services for 3 months in a single purchase. if in case i encounter problems, where is the tech support of skype?
and lastly if i use this service, will the reciepient of my calls be charged for international call service fee (the reciepient of my call resides in china)
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bossrobo122 wrote:
1. if in case i encounter problems, where is the tech support of skyp
2. if i use this service, will the reciepient of my calls be charged
1. contact customer service
2. No.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
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Re: Unlimited World 1 month question .

Hi there,
I also just subscribed to the Unlimited World 1 month free trial. The list of unlimited land line calls include Finland. However, when i tried calling a corporate land land number in Finland, it still costed me HK$1.04 of Skype credit (@ rate of HK$ 0.349/min) for a call which lasted for only 22 seconds.
Any ideas?
Thanks,
Shanshan

Hello
Your account shows that your Plan includes calls to domestic landlines (not corporate).
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I bought a Skype subscription , "unlimited world",...

First of all, i am writing this on my grandmothers behalf, she does not speak english and she is not very good with computers.
My grandmother saw an offer for unlimited free calls to the world, the first month was free and if she did not cancel her subscription within 27 days she would pay a monthly fee of around 10-12 Euro.
She thought that seemed to be a reasonable price and started an account. She got the comfirmation e-mail and tried to call her sister in Finland, but it did not work and it said she needed skype credit.
She sent an e-mail to you about this but did not even get an answer. It took me 5 minutes to find out that her account does not apply to mobile phones in Finland. My question is how hard can it be to reply to a customer in need. Where do i find the phone number to call you, if that is even possible, if not then start a phone support number in each of the countries you provide services and make it much easier to understand what i get access to with a certain subscription before i purchase it. Do you expect elderly people to be able to see what they are signing up for, when the headline is "Free Calls to the world unlimited", and the text that actually shows where it is free to call is tiny.
And it is not fair to have ads and offers in Swedish that people see and think "Let's try that" and when they need help with these services they are forced to be able to speak English. I live 2 hours away from my grandmother and she should not be forced to call me for help with something she is paying you guys for!
Simon

Hi Simon
Sorry to hear about the mobile calls to Finland ending up not a Skype included feature of "Unlimited World".
Only 8 countries are included in the Unlimited World subscription as you may now be aware.
If your Grandmother wishes to call Finland mobile phones on a regular basis, maybe a one country choice (Finland) subscription may be better?
Another suggestion, if your Grandmother only wants to make a seldom odd call to a Finland mobile (and if this idea is possible), she could make a free Skype to Skype call to a mobile, if the mobile user has a smartphone capable of running Skype?
Send a cheap text message to the mobile to tell them to turn on Skype, in the response message that their Skype is on, start calling Skype to Skype to their mobile? I use this method sometimes.
I also understand that most grandparents do not have good PC skills too.
I hope this may help.
Steve
(Super Users do not work for Skype, but help people here in the forums)

Skype premium and 'reward' of Unlimited World subs...

Reward for existing Skype Premium Subscribers?
When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
My account has been in a state since 14 May myself - I saw a charge as it was applied to my Paypal account, it was for the unlimited world subscription that I did not purchase. I immediately contacted skype and Skype Support offered to refund that money and the switch to Unlimited World would happen soon after without any charges.
Endless Support Conversations
Now, I have been having chat's and exchanging emails with Skype because I was told:
1. I would automatically be switched to Unlimited World (as noted above) but this did not happen
2. Then, I was told I would NOT be switched until Renewal. (support provided a link that explained this)0
3. Then, I was told I would and already had been switched to unlimited world - which is not true
4. Puchase History Descrepency - I've provided details that my Skype Purchase History shows fewer transactions than my Paypal account (as in charges and refunds from Skype). Skype history shows a refund only, Paypal shows a charge and a refund on the same day!
The Support discussions are difficult:
1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
Each time, we seem to discuss some smaller details instead of the real issue.
I've been using skype for over 10 years now and the change since Microsoft has taken over is very strange on the support side.
Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
We appreciate your response.
We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
Here is the explanation about that.
The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
We do apologize for the confusion this has cause you.
We hope that this information clarified your questions.
Best regards,
Skype Customer Service
In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
Can anyone else see that the responses are dealing with individual details instead of the real issue?
Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful. (I dread checking my emails from skype now...really not enjoying this.)
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I can't make calls with my Unlimited World subscri...

I signed in for an Unlimited World Premium account but I can't make calls to Mexico's landlines!
I It says that I don't have enough credit, but Mexico is included in Unlimited World.
Help, please! I need to call to Mexico in a few hours.

Hello,
Landlines in Guadalajara, Mexico City and Monterrey are included. If you are unable to call these cities please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Would like to buy and share a unlimited world subs...

I would like to get a unlimited world subscription to share with my husband when he deploys and to call my family back in the states. My question is could my husband use the same subscription or do we have to buy 2 unlimited world? If I call my family then he tries to call me will the call still go through?
Hope I didn't confuse you to much haha
thanks,
Jen

Hi Jen,
Subscriptions are linked to Skype accounts and Skype accounts are not meant for sharing
As Skype to Skype calls are free you can make free Skype to Skype calls(including video calls) if you and your husband are both online at the same time.
If this is not possible and you or your husband needs to call phone numbers then both accounts need a separate subscription on each account.
Note. Subscription needs to cover only calling destination, if you call only US then it makes sense to get subscription that covers US not world subscription that covers 41 countries.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

12 months 'unlimited world' subscription

I'm trying to buy 12 months 'unlimited world' subscription in Sterling, but it also direct me to the Chinese version site. Why is that?

Are you following this buy link from the sbuscriptions ( www.skype.com/intl/en/prices/pay-monthly ) page: https://secure.skype.com/account/buy/package?product-type=package-global-region-landline-world-unlim...
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How to cancel unlimited world extra subcription

i have active subscription of the "unlimited world extra" from june , and now i am returining to my home country. and want to cancel this subscription, but in subscription setting there is no button to cancel this . can you please tell me how can i cancel this kind of subscrption
also i haven't found any customer service link or contac us button to get it solve,
it will be helpfull if there is such customer support service.

Hi everyone,
If you have subscribed to Unlimited World Extra subscription then this is a 2 year contract as it was stated during payment process and in terms: http://www.skype.com/intl/en-us/legal/terms/tou/#specific_terms
You can check if you have this subscription from your account page and order history: https://secure.skype.com/account/purchase/history/orders
(d) The ‘Unlimited World Extra’ subscription has a minimum fixed term of 2 years from the date of purchase. You are not permitted to terminate it before the expiry of the 2-year minimum term except in case of breach by Skype of the Terms. This subscription is billed monthly as a recurring payment. The Skype Credit that is included per month as part your Unlimited World Extra subscription expires at the end of each month and you are not able to carry over any unused amounts.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Unlimited World $13.99 can someone explain this to...

hi, I live in the UK and I have used skype before but new to this monthly Unlimited World plan, I see a list of about 40 countries but this doesnt include the main country I want to call which is Colombia. my question then is, if i were to buy Unlimited World for $13.99 will I be able to call landline numbers in Colombia?
thanks for your help

Trapstaric wrote:
my question then is, if i were to buy Unlimited World for $13.99 will I be able to call landline numbers in Colombia?
Hello,
No you couldn't. Colombia isn't included in the Unlimited World Plan. Plans for Colombia are here:
http://www.skype.com/intl/en-us/prices/pay-monthly/#CO
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited World = Add mobile check in

Hi,
I am interested in Unlimited World, and I found that if I add "5EUR" for this porduct, I can make a call to "mobile" world wide.
Question is that
Is there any time limitation for "calling to mobile?"
It looks so, but I would like to make sure, whether there is no additional cost for mobile calling as well.
Asking for your kind help.

With Unlimited World subscription you get to call all the countries covered in the subscription and this 5EUR extra is just a regular Skype Credit that you can buy with the subscription.
Skype Credit lets you call anywhere you wish and your account is charged according to call rates: http://www.skype.com/intl/en/prices/payg-rates/
Plus connection fee http://www.skype.com/go/connectionfee
You can purchase Skype Credit and a subscription separately if you wish, doesn't really matter.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Cannot call with unlimited world subscription

Hi
I have subscribed to Unlimited world subscription and had recently paid the bill for the month.
However, I cannot make a phonecall to Malaysia using the account. The phone keep showing the message insufficient credit. And prompted me to buy credits.
My username is [Removed for privacy].
This is urgent and I need to make important call. Why doesn't Skype have a customer service hotline?
This is so frustrating.
Reply me at [Removed for privacy] once this is fixed.

Hello,
I can see that you have tried to call a mobile in Malaysia, this is not included in your Subscription, you can call only landlines.
For more information see this page: What is the Unlimited World subscription?
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Skype Unlimited World Subscription

Hello,
I'm new to Skype and need some help. I am going to Italy for a while and would like to be able to call family using Skype. Some of them do not have Skype accounts which is where the following questions come from:
If I purchase the Skype Unlimited World subscription I am able to call mobile and landline numbers internationally, correct? (I will just be calling the U.S. from Italy)
Also, if I buy that subscription am I given a Skype number so that others may call me from their mobile and/or landline numbers?
Lastly, if people can call my Skype number from their mobile and/or landline numbers, are they charged for the call, or am I charged for the call?
Thanks!
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kron1018 wrote:
1. If I purchase the Skype Unlimited World subscription I am able to call mobile and landline numbers internationally, correct? (I will just be calling the U.S. from Italy)
2. Also, if I buy that subscription am I given a Skype number so that others may call me from their mobile and/or landline numbers?
3. Lastly, if people can call my Skype number from their mobile and/or landline numbers, are they charged for the call,
4. am I charged for the call?
Hello
1. If you are just calling to the USA you only need the Unlimited USA/Canada Plan @$2.99/month. This Plan enables you to call both landlines and cell phones in the USA from anywhere in the world including from within the USA.
2. No. You must purchase that separately.
3. A Skype Number is a regular landline # so calls to it will cost whatever the caller's carrier charges.
4. No.
Enjoy Skype!
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited World Sub asking for credit

This is nonsense. I just got the world-wide subscription last week, and I can't make calls anywhere. I am asked to add credits to my account. Why doesn't Skype have any official customer services? I'm really very suprised and dissapointed by all this. Any help?

Hello,
Please see the following FAQ, you will see which countries (landlines and mobiles) you can call with the Unlimited World Subscription: What is the Unlimited World special offer?
You can see how to contact the customer service here: How can I contact Skype Customer Service?
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Re: Unlimited World Subscription free trial

I cannot use my subscription at all. I checked before getting it that the number in Costa Rica was reachable via this subscription. My account says I have TWO different subscriptions, but I am unable to use. The notice "You must have Skype credit or a subscription to make this call" always appears. I have paid for two! What is going on? This is very lousy customer service!!!
I also tried actually reaching customer service, which is impossible! So I am here.

LarryGI wrote:
that is not what your wordl plans said.it said it was good for landlines or mobiles
Hello.
It says:
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited World Subscription free trial

Hi,
From the Skype home page I clicked on "Prices" and then "Special Offers", after which I clicked the link to "Get your Free month" of the Skype unlimited World subsription trial. I followed all the steps, entered card details, agreed Terms of service. But now it doesn't seem I have a subscription? When I try to make a call to a landline, it tells me I need Skype Credit?
I didn't receive an email after doing this, and I don't see any "subsciptions" on my home page, but not sure if i just don't know where to look.
Please could someone help me out?
Thank you.

kings121 wrote:
can you please tell me what is happening??
Hello
You are attempting to call a cellphone in Jamaica. Please note that Jamaica is not included in the Unlimited World Subscription. Check your email to see which countries and phone types are included.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited world services question

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