Unlimited World Subscription cannot make a call

Hi, i have purchased a unlimited world but i could not make a call back to Indonesia (landline), can you please advise?
thanks,

Hello and welcome to the Skype Community.
Checking for you.
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Unlimited World subscription but unable to call co...

Hi,
I have a unlimited world subscription and for some reason I'm unable to call to one of the countries that are in the list (Brazil), the phone I'm trying to call is a landline. Do I need to re-subscribe so the new countries for the unlimited world subscription works with my account?
BTW, I am using the format: +(country code) (area code) (number)
Thank you

Hi,
Unfortunately, as you initially purchased your subscription before the new countries were added, the destination Brazil is not included into your subscription.
What you can do is repurchase the subscription from the webpage, this way when the new subscription period starts (after the old already active subscription is over), the new subscription will be working for you.
Hope it helps,
Anna
Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
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Call india with unlimited world subscription

Hello,
I want to call india mobile number. Is Unlimited world subscription include india also?
If so will that applicable call to mobile?
Please anybody help me on urgent basis.
Solved!
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gkumar wrote:
Hello,
I want to call india mobile number. Is Unlimited world subscription include india also?
If so will that applicable call to mobile?
Please anybody help me on urgent basis.
The Unlimited World subscription does not cover calling to any Indian telephone numbers - landlines or mobiles. There are subscriptions specifically for calling to India that cover calls to both landlines and mobiles. There are subscriptions for a fixed amount of calling per month (60, 120, or 400 minutes) and an "unlimited" plan (subject to Skype's fair-use policy).
http://www.skype.com/intl/en/prices/pay-monthly#IN
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Cannot call with unlimited world subscription

Hi
I have subscribed to Unlimited world subscription and had recently paid the bill for the month.
However, I cannot make a phonecall to Malaysia using the account. The phone keep showing the message insufficient credit. And prompted me to buy credits.
My username is [Removed for privacy].
This is urgent and I need to make important call. Why doesn't Skype have a customer service hotline?
This is so frustrating.
Reply me at [Removed for privacy] once this is fixed.

Hello,
I can see that you have tried to call a mobile in Malaysia, this is not included in your Subscription, you can call only landlines.
For more information see this page: What is the Unlimited World subscription?
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Failed to call Kenya number with Unlimited world subscription, ask for credit?!!

Hi, Anyone has the same situation?
I just opened an account and added Unlimited world subscription, with credit card information filled and so on.
Tried to call a Kenya (South Africa) land line number, but it failed me, and asking for credit to call the number.
HOW CAN IT BE?

Hello.
Your account shows that you are calling to Kenya. Please note that Kenya is not included in the Unlimited World Subscription.

Unlimited World subscription calling landline says...

I get a free voucher for Unlimited World 3 minutes and is activited. I tried to call the australia landline number but it says no credit (Insufficient credit - Add a little Skype Credit to your account to call mobiles and landlines at great low rates)
Do I need to buy credit before I can use use free Unlimited Minutes subscription ?

Johnsir wrote:
Do I need to buy credit before I can use use free Unlimited Minutes subscription ?
Hello and welcome to the Skype Community.
No you don't. Your account shows that you haven't made any call attempts.
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited world Subscription wont allow me to call...

Hi,
So I have had an unlimited world calling subscription since 9/6 of 2010. In the past this service has worked but now it seems that when I try to dial any international numbers I get a message stating I have no credits left. When I check my account it shows my unlimited world subscription as active. How can I correct this issue. I am in a rush as I plan to be traveling to Eurpope in 2 days and was planning on this being my main means of communication.
Thanks in advance.
LB

Hi,
I can confirm your subscription is active, but please keep in mind that it doesn't cover France mobile numbers: www.skype.com/intl/en/prices/pay-monthly/#UnlimitedWorld
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Re: Unlimited World Subscription free trial

I cannot use my subscription at all. I checked before getting it that the number in Costa Rica was reachable via this subscription. My account says I have TWO different subscriptions, but I am unable to use. The notice "You must have Skype credit or a subscription to make this call" always appears. I have paid for two! What is going on? This is very lousy customer service!!!
I also tried actually reaching customer service, which is impossible! So I am here.

LarryGI wrote:
that is not what your wordl plans said.it said it was good for landlines or mobiles
Hello.
It says:
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited World subscription

I just paid my unlimited world subscription but can't make any call. I tried to call a mobile in China but it says I need to get a Skype credit. Why? Ipaid for subscription. I paid and payment is successful but can't even use it for calling. I need feedback. URGENT please!

alamgirusmani wrote:
I am having the exact same problem in dialing a mobile number in china ....
My status of payment is 'Delivered' but when I log into skype and make a call it doesn't go thru.
Money has been debited from my account and I am not able to call any number.
What is the problem....
I have never been so disappointed by skype before.
Skype now offers two versions of the Unlimited World subscription. One - the cheaper option - does not include calling to China. Please click on "Subscriptions" near the bottom of this page to see the new details.
You can cancel the subscription you just started, then sign up for the new Unlimited World subscription that includes calling to China. Be prepared for the higher price of the subscription with calling to China.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Unlimited World Subscription free trial

Hi,
From the Skype home page I clicked on "Prices" and then "Special Offers", after which I clicked the link to "Get your Free month" of the Skype unlimited World subsription trial. I followed all the steps, entered card details, agreed Terms of service. But now it doesn't seem I have a subscription? When I try to make a call to a landline, it tells me I need Skype Credit?
I didn't receive an email after doing this, and I don't see any "subsciptions" on my home page, but not sure if i just don't know where to look.
Please could someone help me out?
Thank you.

kings121 wrote:
can you please tell me what is happening??
Hello
You are attempting to call a cellphone in Jamaica. Please note that Jamaica is not included in the Unlimited World Subscription. Check your email to see which countries and phone types are included.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Help - unlimited world subscription

Hi,
I have an unlimited world subscription.
When I try to make a call from the UK to Spain (Lanzarote in the Canary Islands) it says I need to buy an unlimited world subscription.
What am I doing wrong? Please help.
D
Solved!
Go to Solution.

As according to this page -->
https://secure.skype.com/account/call-phones/settings/free?package=usca-world-g3
the "Unlimited World Subscription" includes
Includes unlimited* calls to landlines and mobiles in:
Argentina Australia Austria Belgium Bulgaria Canada (incl. mobiles) Chile China (incl. mobiles) Colombia Croatia Czech Republic Denmark Estonia Finland France Germany Greece Guam (incl. mobiles) Hong Kong SAR (incl. mobiles) Hungary Ireland, Republic of Israel Italy Japan Korea Luxembourg Malaysia Mexico (Guadalajara) Mexico (Mexico City) Mexico (Monterrey) Netherlands New Zealand Norway Poland Portugal Puerto Rico (incl. mobiles) Russia (Moscow) Russia (St Petersburg) Singapore (incl. mobiles) Slovakia Spain Sweden Switzerland Taiwan Thailand (incl. mobiles) United Kingdom United States (incl. mobiles)
Why am I am being charged for Skype Credit to call mobile lines in the Netherlands an the United Kingdom from the US from my iPhone Skype client over WiFi (802.11G)?

My Unlimited World is not letting me call German m...

I work for a German company and communicate with my friends there via mobile phones. I purchased Unlimited World with the primary thought of calling them with Skype. In the description of Unlimited World is says you may call any landline or mobile. Without this feature, it is overkill for me to have this subscription. There seems to be no Skype person or number I can call to sort this out. Any clever answers out there for me?

65_Porsche-911 wrote:
In the description of Unlimited World is says you may call any landline or mobile.
Hello The message you received should have included the following. If it didn't please let me know:
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Unlimited World Subscription

Hello,
I'm new to Skype and need some help. I am going to Italy for a while and would like to be able to call family using Skype. Some of them do not have Skype accounts which is where the following questions come from:
If I purchase the Skype Unlimited World subscription I am able to call mobile and landline numbers internationally, correct? (I will just be calling the U.S. from Italy)
Also, if I buy that subscription am I given a Skype number so that others may call me from their mobile and/or landline numbers?
Lastly, if people can call my Skype number from their mobile and/or landline numbers, are they charged for the call, or am I charged for the call?
Thanks!
Solved!
Go to Solution.

kron1018 wrote:
1. If I purchase the Skype Unlimited World subscription I am able to call mobile and landline numbers internationally, correct? (I will just be calling the U.S. from Italy)
2. Also, if I buy that subscription am I given a Skype number so that others may call me from their mobile and/or landline numbers?
3. Lastly, if people can call my Skype number from their mobile and/or landline numbers, are they charged for the call,
4. am I charged for the call?
Hello
1. If you are just calling to the USA you only need the Unlimited USA/Canada Plan @$2.99/month. This Plan enables you to call both landlines and cell phones in the USA from anywhere in the world including from within the USA.
2. No. You must purchase that separately.
3. A Skype Number is a regular landline # so calls to it will cost whatever the caller's carrier charges.
4. No.
Enjoy Skype!
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My "Unlimited World Subscription free trial" is no...

Please, I just placed a subscription for the "Unlimited World Subscription free trial" and tried to call Nigeria...but it won't work.
I understand that 1 euro has been deducted, and a future automatic 10 euro will be deducted.
Please, why is it not working? I urgently need to call Nigeria.
Thanks

Hello
If you read your emailed offer you will see that calls to Nigeria are not included in Unlimited World.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Having Problems with Unlimited World Subscription

Hello, I got the free month of Unlimited World subscription and I am trying to call a landline number in Brazil, which is covered by Unlimited World, but I always get an error message saying that I need to buy Skype Credit or buy a subscription. Anyone having the same problem?
This is my Call History (I tried to call a mobile (+55YYYYYYYYYY) to see what would happen):
Sep 10 12:25
+55XXXXXXXXXX , Brazil
Call
£0.000
00:00
£0.000
Sep 10 12:19
+55XXXXXXXXXX , Brazil
Call
£0.000
00:00
£0.000
Sep 10 12:16
+55YYYYYYYYYY , Brazil - Mobile
Call
£0.000
00:00
£0.000

Hi,
According to the system your package doesn't include Brazil. You have a Skype Premium subscription with Unlimited World. If you want to learn more about Skype Premium please visit: http://www.skype.com/en/premium/
To check subscription's details on your own account:
Go to www.skype.com > "my subscriptions" (located on the left side) > click on preferred package and then click on "destinations".
I hope it's clear
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Unlimited World Subscription cannot make a call

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