Unlimited World Subscription now includes Brazil

Last Year I subscribed to two Subscriptions, one Unlimited World and a Brazil 400 landline. This year I cancelled the Brazil 400 land line because Unlimited World now covers Brazil... but they are charging me for the Landlines calls to Brazil...
The customer service states that Brazil was not covered when I subscribed on March last year, ok but this year when I renewed it was... shouldn't all new countries enter automatically?... I sent already to messages to customer service regarding this issue and they just ignore me... how can I contact them directly to solve this issue!!!!!

Hi Norman,
I've pasted in a copy of the message i received below and modified the phone number that was displayed. I've sometimes received these in previous years and upon expiration it's just allowed me to reactivate the numbers as part of my subsciption with no charge. I did go in and try to do this again, but this time around it was displaying a charge. As i renew yearly instead of monthly it's been a while since the last time this happened so i  thought i might have to wait until the number actually expired to reactivate it as part of the subscription. Unfortunately when the numbers expired i tried again and it looked promising because there was now a reactivate link next to each number, but they brought me back to the same page again asking me to pay for something i thought i had already paid for.
This is where I relized that my account page showed my world subscripton was not due to renew until may and the lenghty chat sessions with skype support started that i mentioned earlier and there's been no progress since then.
Thanks again for your help,
Paul
Hi Paul,
Your Skype Number will expire on Mar 26, 2015
The Skype Number +[removed for privacy] will expire on Mar 26, 2015.
What do I need to do?You can extend your number by signing in to your account. There won't be any break between subscription periods – the new one will pick up right where the old one left off.
Skype

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