Unlimted European Subscription listed as active bu...

Hi,
I have a 3 month unlimited European subscription which has been listed as active since 11th July, however, I am being charged for landline calls to the UK and Netherlands which should be covered in this subscription type.  Why is this happening and how can I get my subscription working correctly?
I use Skype for my business so I'm having to use Skype credit to pay for calls that should be covered by this subscription.
Solved!
Go to Solution.

Hi,
You are correct that your Unlimited Europe subscription is still active. However, I checked your call history and found out that you called mobile numbers. Your subscription covers calls to Europe landline numbers only. If you will call phone numbers which are not covered by your subscription such as mobile numbers, it will be charged against your credit balance.
You can review your call history here: https://secure.skype.com/store/myaccount/history.html
I would suggest that you purchase another subscription which will cover calls to United Kingdom and Netherlands mobile numbers. You can purchase a new subscription here: http://www.skype.com/en/rates/ Type United Kingdom or Netherlands under "Which country do you want to call?"
Hope this helps.
Joan
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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