Unlock after having done an upgrade to the 7.1 system

I can not unlock after having done an upgrade to the 7.1 system. The previous pin does not work, and I spent 9 attempts!!
The screen says to write "blackberry", should I do it?
How can I reset to have more attempts?
thank you very much

pjggouveia wrote:
I can not unlock after having done an upgrade to the 7.1 system. The previous pin does not work, and I spent 9 attempts!!
The screen says to write "blackberry", should I do it?
How can I reset to have more attempts?
Hi pjggouveia
Welcome to BlackBerry Support Forums
Can you confirm if you're having problem with your BlackBerry ID passwod or the Password that set yourself on your device ?
If you're asking on how to reset the device password that a user set on his device then the answer is NO . No one can bypass the device password , you have to remember and enter the correct password that you set , otherwise after 10 wrong attempts ( By default ) your device will initiate a wipe process , it will delete all user data from that device . Then you have to start all over again after a wipe and your device will be like new as you got it for the first time.
So please take your time and enter the correct password .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Similar Messages

  • I had my vaio serviced and now I have had to download itunes again. After having done so, I no longer am able to see my old playlists on itunes though they are there on my phone. How do i sync new music? Please help; I'm exhausted trying to read up online

    I had my vaio serviced and now I have had to download itunes again. After having done so, I no longer am able to see my old playlists on itunes though they are there on my phone.
    I would like to view my old playlists & add new music on them. I keep my phone pretty organised & now to not see the music & playlists I already have on there on itunes is irritating me.
    My first time here on the Support Communities.. I hope I am able to find my way around.
    Please help; I'm exhausted trying to read up online.

    I had my vaio serviced and now I have had to download itunes again. After having done so, I no longer am able to see my old playlists on itunes though they are there on my phone.
    I would like to view my old playlists & add new music on them. I keep my phone pretty organised & now to not see the music & playlists I already have on there on itunes is irritating me.
    My first time here on the Support Communities.. I hope I am able to find my way around.
    Please help; I'm exhausted trying to read up online.

  • TS1702 After having found my iPad wit the app "Find iPhone" I cannot lock up the iPad. A message "Find my iPad warning" wit an OK tap appears, but after having tappet the OK tab severel times, I still cannot lock up the iPad

    After having found my iPad wit the app "Find iPhone" I cannot lock up the iPad. A message "Find my iPad warning" wit an OK tap appears, but after having tappet the OK tab severel times, I still cannot lock up the iPad

    Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
    Report to police along with serial number. Change all your passwords.
    These links may be helpful.
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    iCloud: Locate your device on a map
    http://support.apple.com/kb/PH2698
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    What NOT to do if your iPhone or iPad is lost or stolen
    http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
    iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
    http://support.apple.com/kb/HT4061
     Cheers, Tom

  • I am experiencing wireless connection problem on 4s after ios 8.1 upgrade. The wireless icon appears showing that it's connected but webpages do not load. I have checked my internet connection with other devices and seems to be alright. what to do?

    Hi
    I am experiencing wireless connection problem on 4s after ios 8.1 upgrade. The wireless icon appears showing that it's connected but webpages do not load. I have checked my internet connection with other devices and seems to be alright. what to do?
    I have tried reseting the network settings and forgetting my wireless connection and re-connecting to it. I even backed up my phone on itunes and restored it, factory reseted it. Nothing seems to work.
    Also after my upgrade to ios 8.1 my personal hotspot option under cellular data has disappeared.
    Would you please help me out? I would really appreciate it.

    Hi..
    Restart your router then restart the iPhone to test.
    If that doesn't help, try this support article >   iOS: Troubleshooting Wi-Fi networks and connections

  • HT5624 I was upgrading to the new operating system and my phone is now shut down.  How do I get it unlocked?

    I was upgrading to the new operating system and my phone is now shut down.  How do I get it unlocked?

    Open Safari and on the menu named Safari click Preferences. In the Preferences window, click General at the top. Set "New windows open with" and "New tabs open with" to "Top Sites."  You can leave the Homepage setting as it is (e.g. Google), but nothing will open to the Homepage unless you have a Home icon in the toolbar and click on it.

  • Using firefox version 10.5.8 now-can I upgrade to the new operating system?

    I'm still using the firefox version 10.5.8 operating system and now my comuter is freezing up and now working well with some web sites.
    I use my computer for work and have so many documents I can't afford to lose informaiton.
    Help please... is there a way I can upgrade to the newer operating system without putting my documents at risk?

    Tinacoffee,
    Firefox is a browser; do you mean that your MacBook Pro currently has Mac OS X 10.5.8 (“Leopard”) as its operating system?
    If you can’t afford to lose your documents, have you been making regular backups of your MacBook Pro’s internal disk to date?
    You can upgrade your MacBook Pro to at least Snow Leopard (Mac OS X 10.6.8). Depending upon which model you have, you could potentially upgrade it to the current version, Mavericks (OS X 10.9.2), but you’ll need to get to 10.6.8 before you can upgrade any further. You can do that by purchasing the white retail Snow Leopard DVD, installing Snow Leopard, and then running Software Update to get to 10.6.8. Note that if you currently depend upon any PowerPC applications, they will not work on versions of OS X later than 10.6.8. You might also need to upgrade its installed RAM to ensure good performance on a newer operating system.
    Before you do any operating system upgrade, be sure that you have made a backup of your valuable documents.
    Note that your current freeze up could be resolvable without having to upgrade your operating system. Would you prefer to stay with Leopard and resolve the freeze, or would you prefer to upgrade to a newer operating system?

  • How can I restore my iPhone 3Gs after I tried to update to the new operating system.

    I tried to upgrade my 3Gs to the new operating system(IOS5) and I got some kind of unknown error.  I told iTunes to do the back up before doing the upgrade.  The phone is stuck in restore mode with the "connect to iTunes" logo displayed.
    I have the latest version of iTunes on my computer. I've restarted my computer.  The iTunes doesnt seem to see the iPhone, but when I connect the phone to the computer I hear the recognition jingle by the comoputer, the one you hear when when a piece of equipment is connected to the computer.  In addition, when i look at "my computer"  I dont see the iPhone in the selections of items connected to the computer.
    I have tried all the reset proceducures with turning the phone off and using the home key.
    Does anybody have any suggestions?

    Hi,
    See Here for
    Unable to Update or Restore
    http://support.apple.com/kb/HT1808

  • How do I upgrade to the new operating system from OSX 10.5.8

    I have an older laptop and cannot upgrade to the new version of itunes unless I upgrade my operating system.  Can someone please tell me the steps I need to take to upgrade?

    Choose About this Mac from the Apple menu and check the processor.
    If it's a PowerPC Mac, it's already running the newest OS it can.
    If it's an Intel Mac, click here, install the DVD, and run Software Update twice.
    It isn't necessary to upgrade past 10.6.8 to use the current version of iTunes. If you upgrade the OS, back up the computer first.
    (103226)

  • I have an imac with intel core duo processor.  Will I be able to upgrade to the new Lion system that icloud is associated with?

    I have an Imac with the Intel Core Duo Processor.  Will I be able to upgrade to the new OSX Lion?

    You need a Core 2 Duo or later to use Lion.  You will need to install Snow Leopard in order to access the Mac App Store to download Lion when it becomes available.

  • After having had to upgrade to windows 7 i cant find the product key for my photoshop elements 8

    i kept the download for my photoshop elements 8 but after the windows 7 upgrade i cant find the product key for the PSE8

    This isn't the PSE forum Edward, but you might be aware of that.
    PSE8 is going to be fairly old I'm thinking?  Like I said... this is not the PSE forum so people don't tend to know much about it.   The reason I make that point, is that if you have previously registered your copy of PSE8, you will be able to log on to your Adobe ID, go to My orders, and find both a link to download the installation file, and your serial number.
    Other than that, I am not sure how you will find it.

  • Are you having problems with the Lacie external drive after upgrading to the new operating system

    Are you having problems with the Lacie external drive after upgrading to OS X Mavericks?

    See here for everyone discussing the issue you are having:
    https://discussions.apple.com/thread/5475136?tstart=0

  • Where can i find my imported movie in Finder after having done the iMovie update?

    I just updated to the new iMovie. Then I imported a new movie from my camera. However that new movie does not paperer in my iMovie events file in finder like all my other events used to do from before the update. Where is it now?

    No, iMovie 10 no longer uses the iMovie Events and imovie Projects folders though they are left intact in case you want to continue to use imovie 9.  imovie 10 creates a package with the extension /imovielibrary.  If you select it and right/control click Show Package contents you will find your clips inside along with everything else.
    If you update your iMovie 9 projects they will be copied to a new iMovie 10 library.
    See:  http://help.apple.com/imovie/mac/10.0/#mov3fa25bae7  for more info.
    Geoff.

  • After having printed 4½ A4-pages the actual print is stopped and replaced by playing card symbols .

    Problem with HP PhotoSmart 5524e Problem no 1After having printed 4½ A4-pages of say a six pages document the actual print is broken and replaced by a print of playing card symbols. After some pages with such symbols it begins to wright something which looks as horizontal icicle's "hanging" from the left side of the page. The printout finishes by writing a totally black page which use to cost me an black inc XL-cartridge. Have tried with an other 5524 an get exactly the same problem. Hp support had tried to help without any success. I also got the same problem using three different computers, all of them with Windows 8.1.1.  HP support think that downgrading to delivery status (Win 8.0) on all three computers and then upgrade again should fix the problem. It should means some hundred ours of meaningless work for me because I have about 80 programs of different age installed which has to be repathced etc. and I don´t believe that it solves the problem. What can I do about it? Problem no 2A probably wrong error flag comes up during 15 seconds sporadically (15 to 30 minutes in between) saying; "Scanning to computer not possible any longer". In spite of this message it is still possible to use the printer over WIFI (with the limitation mentioned above). With reference to HP support comes this problem from incompabillity between different HP-units, connected to the same computer or router. Due to HP support should a downgrade and upgrade of my three computer fix HP:s incompability problem between the different units from HP.  A statement I have difficulty to believe in. Problem no 3Some seconds after a printout you can hear some mechanic activity from the printer ending with a sound like a machine gun. Same behaviour from both tested printers. This problem occurs within 1 to 500 hours in between.I bought this printer almost a year ago (2014-08-19) and so far I have not been able to print any document larger than 4 pages as well as it very often is difficult/impossible to start a scan to computer from the computer. During my tests I have expended three sets of XL-inc cartridges which together represents the cost of three printers. I should very much appreciate if somebody could help me out of this problem - HP support cannot!   

    Unfortunately my hp coputer crashed when trying to install Windows 10 from Windows 8.1.1. I made the same thing from my hp laptop which had the same OS installed and it takes me less than one our and it work perfect. I  now having spent abot 40 hour and hp 4 hour with remote control of my pc in an attempt to install Win 10. It all ended up in a black screen and the compputer sent for repair to hp. For that reason I have not jet been abel to tests your sugested solution, but I will as soon I have my computer back.

  • After having updated my iPad with the latest OS update no apps will work.

    When I press any app icon the app opens up for half a second and then shuts down again. Can anyone tell me why this is and what to do to fix it?

    Try downloading any free app. That seems to sometimes reset something. If you don't want the app you can delete it.

  • HT2513 How do you get iCal to its original size after having asked it to fill the screen.

    The iCal now fills the whole screen and I do not see how you reduce the size.

    Mouse up to the top of the screen and then click the blue icon in the menu bar when it appears.
    Or you can press the escape key.
    Matt

Maybe you are looking for

  • After runnin iPod Updater 2006-06-28 for my 2GB iPod Nano my computer froze

    I installed iTunes 6.0.5 and my 2GB iPod Nano was recognized... everything seemed OK. I then tried running iPod Updater 2006-06-28 and this is when my problems began. After running the Updater program my iPod froze during the update process. I had to

  • How do I open a duplicate document in Photoshop CS?

    I;m sorry if this is a really stupid question, but how do I open an exact duplicate, ore create an exact duplicate, of a drawing in Photoshop? I need to edit out some objects, but I want to keep the original. Thanks in advance.

  • Run() method don?t do nothing

    I create a thread object and call to the star() method, but the run() source is not executed, althougt the console say that there 2 thread running. Can some body what is heppening? I?m sorry of my english

  • Internet suddenly very slow 2011 Mac Mini

    My internet has suddenly become very very slow. Wireless. Last week very fast. Any ideas?

  • Combining FormsCentral web forms

    If I have two web forms that I want to merge into one, is there any automated capability to do that, or do I really have to manually re-create the same fields and properties from Form 2 onto Form 1?