Unlock by att of a replacement iPhone 4

I bought an iPhone 4 off ebay (US - locked by AT&T) in June 2010. It broke in August 2010 and the Apple store gave me a replacement iPhone 4 unit from behind the counter. In other words the unit could not have anything tying it to any AT&T contract. But the unit was locked to AT&T.
I called AT&T today to request that they unlock this replacement unit. AT&T checked the IMEI and said that "security reasons", we cannot unlock this phone. They would not explain what "security reasons" means.
Does anyone know if I should keep calling AT&T until I get a positive answer from them ? or is there another avenue to get the unlock (like calling Apple) ?
Thanks

Locked iPhones are tied to AT&T. Are you an AT&T customer? If you iPhone meets there conditions they will unlock it.
There are a few potential situations that could complicate the otherwise simple unlocking process:
Did you buy an iPhone used, or through a service other than AT&T or Apple? You may need to provide a receipt of purchase
Try the AT&T forum
http://forums.att.com/t5/Apple-Community-Discussion/AT-amp-T-to-begin-unlocking- off-contract-iPhones-this-Sunday/td-p/3156429

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Can a unlocked (no ATT, Verizon, Sprint plan) iphone 5 bought from an Apple store utilize a phone call while simultaneously checking email, turn by turn, web pages etc.? I know the ATT version can and the Verizon version can't, so can the unlocked version from Apple (which is not yet available) do it?

The tech specs are identical from both wesites of Vietnam and USA--To add further confusion!
Apple Vietnam
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CDMA model A1429*: CDMA EV-DO Rev. A and Rev. B (800, 1900, 2100 MHz); UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE** (Bands 1, 3, 5, 13, 25)
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Apple USA
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I have an iphone 4s unlocked with att prepaid plan (non-contract), everything was working perfect BUT since i update to IOS6 i can not send MMS to anybody has Android, i went to att technical center they said only apple store can fix the problem, i went..

I have an iphone 4s unlocked with att prepaid plan (non-contract), everything was working perfect BUT since i update to IOS6 i can not send MMS to anybody has Android, i went to att technical center they said only apple store can fix the problem, i went to Apple store MANY times they could not fix it, so they gave me a new iphone 4s and they said they fixed it but they did not,iam so mad that's not fair, can somebody help me please.

The nice thing about owning this overpriced POS is that Apple not only doesn't support it, but also doesn't want to hear about anything negative regarding it. So I spoke to the so-called "support" people at Apple who successfully screwed up my contacts beyond repair. I got a nice email from Apple asking me to rate the support I got. I was actually civil and described the issue tactfully. What do I get in return? Nothing. Not a damned thing!! You're luck you've got me by the short hairs on a 2 year contract but I'm still tempted to throw this POS through the front window of the nearest Apple store!! Not only will I be replacing this phone with a competitive product but I won't be buying anymore Apple crap. I guess when you con 27 million people into believing your rhetoric and sales lies, you don't have to care whether some customers get screwed or not. I'll be going back to Verizon and threatening legal action if they don't take this electronic dung heap back but I'm sure the teams of lawyers Apple and Verizon have on staff have insured that I have no rights in this matter and you're free to screw me anytime you please. Sad. I used to love Apple as a company and your products. Now you're just another Microsoft with more trendy looking junk. I've had it with you. If any of your executives are brave enough to talk to me, please contact me at your convenience.

I can't sync/back up iPhone data to my computer b/c iPhone screen is shattered and i cant unlock it to enter in my passcode. How can I sync my broken iPhone with my computer and back up my data so I can sync and transfer the data to my replacement iPhone?

I can't sync my iPhone and back up my data with my computer because iTunes says to enter the passcode into my iPhone to unlock it, but I am unable to unlock and enter in my passcode on my iPhone because the screen is shattered. I have my replacement iPhone with me and I'm not going to activate it until I can sync/get the data from my broken iPhone. I have the envelope to send my broken iPhone back to the Verizon store or whatever so that's not a problem. I just can't sync my old iPhone with my computer.
Thanks.

No I haven't synced my iPhone with the computer I'm currently using. The computer that I normally sync my iPhone with is being repaired.
I read a nearly identical question to mine (in which you answered) and I found my the answer. Thanks!
Now I have a few more questions: If I mail my broken iPhone to Asurion, will I be able to get my data off of my iPhone once Asurion has it? And what will happen to my old iPhone and the data on it if I activate my replacement iPhone? Will my broken iPhone just become de-activated and will the data be erased or lost or something? Could I still sync it (with the computer ir originally synced with) and back up the data?
Thanks.

I have an iphone 4 and had it unlocked by att now i can't get it to work unles plugged in?

I have an iPhone 4 and just had it unlocked by Att. It now only works when plugged in?
HELP!

1. Charge with AC adaptor for 1 hour
2. Restore in iTunes as NEW (without using a backup)
3. If it still won't work off power, there is a battery or hardware failure. Take it to Apple or whoever provides iPhone service in your country.

IPhone unlocked by carrier, will Apple replace with an unlocked phone in the event of a warranty replacement?

Hi there.
I use an iPhone with the Canadian provider, Fido. I purchased the phone from Fido and signed up for a 3 year contract in order to recieve the phone at the reduced price. I understand that Fido performs a carrier lock on the phone when you sign up in this way so that the phone can only be used on the Fido network.
At the moment I am in the process of cancelling my contract with Fido and switching over to another provider in Canada. After doing some research, I found out that Fido offers a service where they will unlock your phone from their network when you finish your contract, for a fee. Since I am cancelling my contract and paying the early cancellation penalty, my contract will be satisfied and I will be eligible for the unlock service. My plan is to have my iPhone unlocked by Fido so that I can use the phone with my new provider.
My question is this: If I have my phone legitimately unlocked by my provider, will Apple send me an unlocked phone in the event that their is a hardware failure covered under warranty, and I need a replacement iPhone? All my previous replacement iPhones have been, to my knowledge, locked by Apple back onto my provider before they are sent to me. But, it would be awfully annoying if a replacement phone came to me locked onto an old network that I no longer use.
Any information would be greatly appreciated! Thanks.

Are you sure about this? I thought so too, but when I received my replacement iPhone 6, it was locked again.
I bought a carrier locked iPhone. Then it was replaced with another carrier iPhone. This second phone (first replacement) was then unlocked. Later the unlocked iPhone was replaced with a third phone (second replacement). To my disappointment the second iPhone replacement is locked.
The Authorized Service center said that Apple made a mistake and should unlock it remotely ASAP. Apple Support however, says that iPhones are replaced with specifications of the originally initially purchased iPhone. If the original was unlocked, they would replace it with unlocked, but if it was locked then replaced with a locked and then unlocked by carrier. The carrier should be contacted again to unlock future replacements. I know it sounds ridiculous and illogical.
If an iPhone has been unlocked (obviously by a carrier), why would you replace it with a locked iPhone and ask the customer to contact his carrier and request another unlock for the replacement iPhone? So inefficient and could be a problem if the carrier allows only one unlock per year per line like most do, or if you are no longer a customer of that carrier.
Interestingly I found the following on Apple's "Hardware Warranty". Retrieved from: https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html):
"Following warranty service your Apple Product or a replacement device will be returned to you as your Apple Product was configured when originally purchased, subject to applicable updates.”
What I understand from this is that replacements will be configured exactly as the originally purchased including any updates made to it. I believe unlock is considered an update.
Apple Support argues that the second device was unlocked (updated), but the original (initial / first) device was not unlocked. Therefore, I should deal with my old carrier to unlock this one.
How insanely ridiculous is that???

I have a replacement iPhone from the Apple shop, will it automatically be unlocked from my carrier?

My iPhone was replaced at an Apple store for a new one, I now want to use it with another network. Will the phone be automatically unlocked as it was a replacement?
Thanks

No, your replacement will be exactly like the phone you turned in...in other words, if your phone was carrier locked, your replacement will be carrier locked.

HT201328 new replacement iphone unlock status

I did a replacement for my iphone couples of days before, my previous iphone has been unlocked by carrier( two-years contract with vodafone), I want to make sure that whether the new replacement iphone is unlocked or not, because I might change my carrier in the future.
Kind regards,
Colby

It takes upto 7 working days for a this process there is nothing that can be done to speed it up.?

HT201328 unlock my att iphone 5

I have att iphone 5 and just entered a new contract. I had an iphone 4s that they unlocked for travel to Russia. Now that i have upgraded they will not unlock
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The 4s I keep in Russia with my friend...it was ATT and they unlocked it before end of contract but with extenuating circumstances. The 5 is new last week and I need it unlocked to go to Russia later this summer. I have requested unlock from ATT and they refused twice...first with following procedure and second with phone call. I do not understand their ignorance on this...if you in a contract you either pay for it by the end of two years or you pay when you cancel so you pay regardless...so why not unlock? Why do they no drop you contract price when you have paid out the two years?

I had a replacement iphone 4 sent from apple through the service plan and now need to change carriers, orange dont now have my imei registered on their database and cant process the unlock can i unlock another way without jailbreak?

I had a replacement iphone 4 sent from apple through the service plan and now need to change carriers, orange dont now have my imei registered on their database and cant process the unlock can i unlock another way without jailbreak?

Hi philhardinges,
You can ask Apple support for the replacement receipt, this receipt would have the old iphone information(including Imei) and the replacement iphone information.
I had a problem like you and they sent me that information, then with the old imei you can unlock your iphone
Another way to take the old iphone imei, you can look for the original iphone box, yep, the one i hope you saved carefully somewhere in your house hahaha. The imei is showed on the bottom of the box down-right corner.
Hope this information can help you.
Best regards

Will my replacement iphone be unlocked to all networks?

I have just recieved a replacement Iphone 4s as my old one was faulty, But recently bought myself a Iphone 5.
I wanted to pass the new Iphone 4 onto my sister but i was on Vodafone & shes on 3.
Will the replacement that Apple have sent me be unlocked to all networks? Or still be on Vodafone?
Bearing in mind its a whole new handset.
My sister is awaiting the delivery of her micro sim so cannot test it out to see until that comes.
Anyone that could help would be appriciated! Thanks

The replacement handset will have the same carrier profile settings that the old one had. If the old one was carrier locked, the new one will be as well. You can always ask the carrier to unlock the device. It's up to them.
If they agree, the process takes a few days to work thru the system, then you restore the replacement iPhone 4, and the new carrier profile (sim-unlock or carrier unlock) will be applied. But again, it is at the carrier's discretion.
HTH

How to know iphone is unlocked by att

I received unlock email from AT&T, i tried last night, but I don't see any sign whether unlock is successful or not, where I can find the iphone 4 is unlocked? thanks

If you restored the iPhone and received the "your phone is now unlocked" message, then the unlock was probably successful, but the only way to know for certain is to try is with another carrier's SIM.
Regards.

My phone was run over. It still works but the screen is smashed and I cannot unlock the phone from find my iphone. How can I unlock the phone so I can save my photos? It was not backed up in iCloud. I

My phone was run over. It still works enough to see some of the screen but not the number pad. I cannot unlock the phone because I activated find my iphone. How can I unlock the phone so I can save my photos? Is there a way to unlock it from find my iphone. It was not backed up in iCloud. When I plug it into my computer, the computer tells me that I have to unlock it first. Help?

No I haven't synced my iPhone with the computer I'm currently using. The computer that I normally sync my iPhone with is being repaired.
I read a nearly identical question to mine (in which you answered) and I found my the answer. Thanks!
Now I have a few more questions: If I mail my broken iPhone to Asurion, will I be able to get my data off of my iPhone once Asurion has it? And what will happen to my old iPhone and the data on it if I activate my replacement iPhone? Will my broken iPhone just become de-activated and will the data be erased or lost or something? Could I still sync it (with the computer ir originally synced with) and back up the data?
Thanks.

Insert ATT sim card in Iphone 5 = automatically connects to cellular service?

Hi folks,
I just bought an unlocked Iphone 5 a few weeks ago. I'm using it perfectly except I don't have a nano sim inserted. I have AT&T. I had a Samsung before buying the Iphone 5 and I blocked the internet access through cellular service on the Samsung. I was wondering if I buy a nano sim (using my old number) and insert it in my Iphone 5, would it automatically register me to a data plan? Would it automatically connects to the internet through cellular service even though I've never signed up for it? Yes I only want to use the Wifi on my Iphone. I do not want to pay extra money for the data plan. Keep in mind that my Iphone is unlocked already. I heard my friends saying that if you use an ATT sim on an Iphone, it will force you to use internet through the cellular service. Is that true?
Thank you for reading my question.

That is true, AT&T does not allow the use of smartphones without a data plan on their network. Unlocking has nothing to do with this and I'm wondering why someone would pay that much money for a phone they are not going to use.

My iphone can not be activated it says contact support and when i tried to enter the serial it says the serial belong to a replaced iphone

i have recieved an iPhone 4 32 gb MC605X/A from a friend in Australia and it is factory unlocked as you know the new iphone need to be activated i hvae connected my phone to itunes and it says" there was a problem please contact support ".
i have searched all the Apple site for a solution and got nothing i intend to contact support and as you know it needs a Serial number or IMEI , i have entered both and the same result " Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us." and i have been in the same circle for about two weeks , please help me .
by the way the nearest apple care center is two countries away .

You have a phone that was returned as defective. How it got into the market again is anyone's guess, but the ONLY way to resolve it is to call Apple, and that may not resolve it either if it was pilfered by someone at an Apple repair center.

Unlock by att of a replacement iPhone 4

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