Unlock Page Issues: IMEI not found (errorCode.ULP2003)

Hello ,
I am not an at&t customer and would like to unlock my device. I bought the at&t device off the motorola online store but later realized that the device is locked to at&t. I found this link when I was looking for a solution online. When I try to unlock the device using the device unlock page I get this message saying that the IMEI number I have entered is not a valid one. Following are the details that you requested :-
Cell number - ***
Device Make - Motorola X2 (2014)
Device IMEI - ***
Email address - ***
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Hello!
Cell and/or account number *****
Device Make/Model Samsung S5Active
Device IMEI *****
Email Address *****
I get "unknown IMEI number" when I try to fill out the unlock code request- my account is, I believe, in good standing, the phone is legal (purchased through Costco in December), etc, etc
THANKS!
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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Edited by: Morgan Freeman on Aug 19, 2011 3:27 AM
Edited by: Morgan Freeman on Aug 19, 2011 3:30 AM
Edited by: Morgan Freeman on Aug 19, 2011 6:02 AM

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