Unlock request denied by AT&T-what next?

I need to use my AT&T iphone when I go back to Germany but I have not had my iphone very long. When I came back from Germany (12 yrs with Army) in late Sept 2013, one of the first things I did was to aquire a cell phone and got an iphone 4s. Like it very much.
I requested an unlock code from AT&T this April (2014) and was instructed that I did not have my contract long enough to qualify for unlock prevledges. Is there a way to ask for some consideration on this rule? I will be in Germany for several months but will not be there long enough to sign a contract with a German provider (and getting released from a German provider is quite and experience!) I had thought to try and get a phone and SIM without a contract but these plans start at 60 euros (about $90) per month. A SIM inserted in my iphone would be SO MUCH easier and less expensive. So, what are my chances of appealing to the AT&T powers to unlock this phone without satisfying their requirements?

Hi again Oceanlady-
I recently was granted an iPhone unlock from ATT, but as you said, it was granted only after two years on that contract. Now, you mentioned Army service (thank you for your service BTW!). Here is a link to the ATT online unlock request form. Note that there is an exception for active duty military. Take a look at it and see if perhaps you qualify:
https://www.att.com/deviceunlock/client/en_US/termsAndCondition
If not, another alternative might be to purchase a used and unlocked iPhone on eBay or similar. (Darn I just sold my pristine, unlocked iPhone 4S). Or heck, if you don't need a smartphone, an inexpensive unlocked phone could be all you need.
Dave

Similar Messages

Unlock Request Denied

Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back.The device was network locked.
I'm a Non-AT&T Mobility Customer and outside US.
I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.
I checked the device thoroughly and verified its IMEI etc to ensure it wasn't a stolen device. But I'm still not getting an Unlock code. How can I unlock it? Any help would be appreciated. Thanks you.

Hey there
I’m sorry to hear your unlock request was denied! To explain why this may have occurred, the original owner of this device may not have updated his or her line with details of their current device. Due to this, it would appear that the IMEI for which you requested is still in-use on their account, and it therefore would only be able to be approved for unlock if the request was made by the original owner.
To resolve this, I would recommend contacting the seller and asking them to contact us so we may update their account with their current device information, which would allow us to proceed with your unlock.
I hope this helps!
Charise

Unlock request denied by at&t

I had got a replacement fone after the lollypop upgrade failed on my s5. Now I have broken the contract and paid the penalty in full. Now when I requested an unlock from the unlock portal, it says this - The IMEI number *** you entered does not match a device compatible with the AT&T network. It would be great if someone can help me out.
Regards,
Darshan
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

You mentioned you received a replacement before ending your contact; how long ago was this? If it's been less than 14 days, try to request and unlock once it's been that time frame.
If it's been longer, you should contact AT&T via phone or chat. The unlock servers might not be updated with the replacements IMEI #.
Also, I recommend editing your post by removing the IMEI you listed. It's sensitive information.

What does Factory Unlocked International Version GSM Only? what's the difference from other iphon5 specs? pls explain

What does Factory Unlocked International Version GSM Only? what's the difference from other iphon5 specs? pls explain

Only GSM/LTE iPhones can be purchased unlocked. CDMA iPhones are always locked to their specific carrier for CDMA use, though some may either have the GSM portion unlocked or will unlock upon request assuming any necessary requirements are met.
Regards.

What next for HARDLOCKED Xperia S

Stuck with a hardlocked Xperia S. Just like many others, the codes I bought online didnt work as I was out of unlock chances (the phone is now hardlocked). Bootloader is set to "NO".
Question is What next? Has no one comeup with a solution to this? Is it right to assume everyone with this problem has their phone stored away?

You need to contact the network carrier your phone's locked to. Only they will provide you with valid code to unlock your phone;
Discussion guidelines.
Message me or any other moderator to seek help regarding moderation.

Unlock request number: 2019493418

Hi, I want to clean imei 358370061618257 (Iphone 6).My unlock request was denied because:" You haven’t fulfilled your service contract. " But i filled full infomation. Please, help me check it again.Because i did many times. Thank you.Loc

You not suppose to write phone's IMEI number in public forums. But you answered question, about service contract. You have to be on AT&T service for 60 days before AT&T will consider your phone to be unlocked.

Ipod touch doesn't sync to itunes? it goes to Picassa (a camera photo software). Ive deleted picassa from computer. what next?

new ipod touch not syncing to itunes. nothing happening. I think Picassa on my computer picked it up! i deleted that program. what next?

Thanks a lot, I didn't know the feature iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer.
I solved my problem.

I am trying to download an epub book from the library, which I have been doing for almost a year. Now I am being asked for my adobe id, which I enter and I get an error message stating Adobe Activation Request Error:2004.. What's this ?

I am trying to download an epub book from the library, which I have been doing for almost a year. Now I am being asked for my adobe id, which I enter and I get an error message stating Adobe Activation Request Error:2004.. What's this ?

I downloaded Blue Fire Reader and it requested an adobe id. I clicked on the link that was in the error message stated http//adeactivateadobe.com. Found out that if the date and time on my Ipad is wrong that it won't let me download a book. I was off 5 hours. I reset my clock settings and adobe id let me download a book from the library. I am back to using Overdrive and adobe again on my ipad.
Thank you.

After cancellation thru J1IH of excise Invoice, what next to be updated

after cancellation thru J1IH of excise Invoice,
i got a message showing as "excise JV 7000153976 accounting number 8210002575 with part 2SI 7110001859 has been successfully created"**
what next to be updated in further levels to complete all the process in FI as well as Excise Documents

hi
plz check the document year for inprocess and posted doc
now steps for excise invoice cancellation will be as follows
1 cancel MIRO document with MR8M
2 cancel MIGO document in MIGO
3 goto J1IEX choose post here give the excise invoice no of the document (u will get this no from table J_1IEXCDTL and field DOCNO)
4 now in misclinious tab give the rejection code and simulate u will find all the duties are reversed (compare with previous posting)
5 now ur invoice is cancelled and u can go for new GR and new postings
regards
kunal

HT4623 My Ipad is saying that i need to type in a Sim code to unlock, but i do not know what it is...I have tried every code i could think of and also the one that it originally was when i received my Sim. How do i unlock my ipad or change my sim pin?

My Ipad is saying that i need to type in a Sim code to unlock, but i do not know what it is...I have tried every code i could think of and also the one that it originally was when i received my Sim. How do i unlock my ipad or change my sim pin?

Hi Mikki.J.H,
Thanks for using Apple Support Communities. This article has some information regarding SIM PINs that may help:
iOS: Understanding the SIM PIN
http://support.apple.com/kb/ht1316
Cheers,
- Ari

My 4TB G-Drive failed after (Firewire) installation of Maverick. A 1TB G-drive using USB works. What next?

I have an IMac running OS X 10.9.1.
I purchased a new 4TB G-Drive. After installation with Time Machine the drive correctly made backups for about 2 weeks. I installed Maverick.
Then I began to see the message “Unable to complete backup. An error occurred while creating the backup folder”
I called G-Technology. Using the erase function of Disc Utility we received the message “Disk erase failed. Disk Erase failed with the error: Couldn’t unmount disk”. It was determined that the disk was bad and I returned it to the vendor.
A second and then a third disk experienced similar failures after only two backups. G-Technology then said the problem was a computer problem
I called Apple support and allowed them access to my computer. After their intervention the disk worked for two backups and then failed.
I purchased a 1 TB G-Drive yesterday.
I thought I would give it a test and so I made it the backup drive for time machine. It made a primary backup and has been continuing to back up without the feared error message.
I went to the internet and have discovered that my problem has been experienced by others. It only occurs after an upgrade to Maverick.
It also only occurs with a Firewire connection.
The new drive has a USB connector. It works fine.
What next?

Which iMac (please be very specific) and also why have you not updated to 10.9.2?

HT201263 Unable to update, restore or recover. Slider doesn't slide and number pad doesn't work for passcode. What next? Worked last night . Battery charged. When I push Home button I get my backgroung but can't slide slider. Device is recognized by iTune

Unable to update, restore or recover. Slider doesn't slide and number pad doesn't work for passcode. What next? Worked last night . Battery charged. When I push Home button I get my backgroung but can't slide slider. Device is recognized by iTunes.Help! Thank you.

Besweet, I'm having the very same problem with 60GB colour which was bought new and worked for 6 months before suddenly just not being recognised by PC. I hadn't changed anything at all.
I've followed all troubleshooting advice and reinstalled and updated iTunes and iPod updater software but all troubleshooting routes seem to hit the dead end of either the need to access the iPod via the PC (which isn't possible as it's not showing up at all) or the iPod in disc mode stuck at "ok to disconnect".
It's still under 1yr warranty so will have to take to a dealer.
I'm sorry that's not much help for you but at least you know it's not a unique problem.
PC Windows XP

HT203055 I can't sign in or out of iCloud. Forgot the password to an email address I no longer have access to. What next.

I can't sign in or out of iCloud. Forgot the password to an email address I no longer have access to. What next? From what I'm reading in the forums, once the email address is set up it cannot be changed. True? If so, um, stupid.
Message to log in to iCloud every time I reply or forward an email. Have to indicate to ignore every time. Annoying.

Hello florabb,
You may be able to change or reset the password on this old iCloud/Apple ID account, even if you no longer have access to the email address associated with it. Once the password is changed/updated, you should be able to log your iPhone out of the old iCloud/Apple ID account and log in to the correct new account. You may find the information and steps outlined in the following articles helpful:
If you forgot your Apple ID password - Apple Support
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
Sincerely,
- Brenden

HT1349 My Ipod mini syncs, but when I go to play, no sound. I've tried multiple speakers and headphones. No Go. What next?

My Ipod mini syncs, but when I go to play, no sound. I've tried multiple speakers and headphones. No Go. What next?
My latest problem is that the Apple site will not recognize my equipment by it's serial number. I know the mini is old, but I like what it did for me and don't necessarily want to "upgrade".

This is the iPad in the Enterprise forum. You'll be more likely to get help with your issue if you ask in the appropriate iPod forum.
Regards.

Just tried to update my iPad 2 to the current iOS, and I got an error that said the update wouldn't install. The iPad is stuck in a funny mode with the apple and spinning wheel showing. I can't power it down or restart it. What next? Thanks.

Just tried to update my iPad 2 to the current iOS, and I got an error that said the update wouldn't install. The iPad is stuck in a funny mode with the apple and spinning wheel showing. I can't power it down or restart it. What next? Thanks.

Try a hard reset: hold the power and home buttons simultaneously until the Apple logo appears.

Unlock request denied by AT&T-what next?

Similar Messages

Maybe you are looking for