Unlock Samsung Galaxy S6 Active

I need some help. I requested ATT to unlock my phone. I received the email but I didn't see the code. 

Hey there
I can certainly help with your unlock code! We’ll just need to look into your unlock request to retrieve that information for you. Can you please send me a private message by Clicking Here and include the following?
Full name
Cell number
Device IMEI number
Best time to reach you
Thanks,
Charise

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