Unlock windows 8.1 operating system without password

I recently purchased a used laptop on EBAY with the windows 8.1 operating system on it.  The previous owner name and email address is on the start page but not the password.  I have tried to contact the former owner without success.  Is there
another way to open the system?

Hi,
I'm afraid that the only thing we can do is perform a reinstallation and get a system for your own.
Yolanda Zhu
TechNet Community Support

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