UNLOCKED 8100 WITH NO LANGUAGE OPTIONS

Hello, I need some help with an issue. I bought an unlocked 8100, and there is no option for the language. Currently there is no service to the phone, I am sending this to my mother and father in law in South America. They don't speak english so of course I need to get it to be in Spanish.
I have read and was told that it is a matter of updating the language from the DM (desktop manager). I was able to get the language to appear in the Setup Wizard on the phone, which was not there when I first started the phone, by updating the software from the blackberry update service on their website.
My DM v4.3 has no option for adding languages. Can anyone help? I need details if you can because I feel lost.
Thank you in advance!

Make sure your volume is turned up on the phone. It's on the side of the phone, those two buttons above the default camera button.

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Hi!
I am trying to create a video player that will allow full
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UNLOCKED 8100 WITH NO LANGUAGE OPTIONS

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