Unlocked iPhone 5 only supports one Apple supported carrier

I have purchased unlocked iPhone 5 in the UK(straight from Apple). I live in Lithuania, and was able to activate it only buy using a sim from an Apple supported carrier. If I insert other sims(from unsupported carriers) phone locks itself and shows "Activation required" or "SIM not valid". However all sim's work flawlessly in an unlocked iPhone 4S. Whats the catch?

Perhaps the phone that you purchased from the Apple store was not actually unlocked, but sim free instead, which means that the phone will lock to the first sim card that you insert into the phone - ie Fido.
To get the phone unlocked, you would need to contract Fido and see if they will unlock it for you.  Failing this, you would need to return to or contact the Apple store in Canada where you purchased the phone to see if the phone was truly unlocked or sim free and see what they will do about it.  If it was their mistake and the phone is still in warranty she should exchange it for you - if it was not an unlocked phone and you requested an unlocked phone, then they should still replace it for you.
Do you still have your receipt for this phone?  If so, it should tell you on this whether the phone is unlocked or not. Check it and see.

Similar Messages

  • Can i use my unlocked iphone overseas, with a one of their carriers?

    Can i use my unlocked iphone overseas, with a one of their carriers?
    If i go study abroad for 3 years, i obviously have to have a phone. Can i use my iphone 5s I bought in america unlocked, and just put their sim-card in
    Anyone know you can buy the iphone 6 unlocked?

    RichmondDan wrote:
    Apple is not yet selling the unlocked version of 6 or 6 Plus (I verified this today at the Apple store, in person).  Many say that some versions now sold are unlocked, but you pay your money and take your chances.  I prefer to wait.
    Oh, and if you are abroad for 3 years, you will have no warranty and no Apple service unless the phone is returned to the US.  Sounds like a good reason (to me) to buy it overseas.  YMMV
    This does, of course, depend on what country one is inhabiting.

  • Will the unlocked iPhone 6 from UAE-Online-Apple-Store support LTE in UAE?

    Currently I'm trying to buy an unlocked iPhone 6 from UAE Online Apple Store. The unlocked iPhone price was 650 AED cheaper than the local provider unlocked iPhone!
    This makes me wonder why is that? and is there any thing technically different? And the most important question, is this inlocked iPhone 6, that I'm going to order from UAE Online Apple Store, will support LTE in UAE? (Note that all the carriers in UAE offer LTE on iPhone).
    Just to make sure that all the same before I order it.

    Do NOT buy the iphone 6 from UAE store.  It is only unlocked as far as the carrier choice goes.   There is NO FACETIME at all.
    Apple should be ashamed at calling it unlocked!   I ordered one and now they are delaying the return!  It's absolutely no use to me if it doesn't work and is only suited to a market that embraces technology.
    First, the term "unlocked" has nothing to do with which features are available to you. Second, the lack of FaceTime in the Middle East is nothing new. This is a restriction placed on Apple by local governments and carriers for all devices sold in those markets.
    Read here: iPhone: Wireless carrier support and features

  • I plugged my iphone in for the first time to my itunes account and it now reads that this device is already  associated with an apple id.  what does that mean.  i only have one apple id. and do i chose cancel or transfer?

    i plugged my iphone in for the first time to my itunes account and it now reads that this device is already  associated with an apple id.  what does that mean.  i only have one apple id. and do i chose cancel or transfer?

    Hello there, Shellywms09.
    The following Knowledge Base article points out why you are receiving that message on your iPad:
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro

  • IPhone and MacBook Pro but only have one Apple account

    Brand new to the MacBook Pro world.  First Apple laptop (or Apple computer at all for that matter) so of course I have some questions. I think I am correct in saying that basically each Apple device has to be separate and apart from another even if they reside in the same household.  Meaning that each one has to be logged on to a separate and unique Apple account and email address for things like Facetime and iMessage to work properly. So, with that said......If I personally own the iPhone and MacBook Pro but only have one Apple account how can I make them both work separately and independent of each other??? The problem I've noticed is that Facetime and iMessage do not work and conflict with each of the two devices.

    Hi BigDisMe,
    Thanks for using Apple Support Communities.
    Congratulations, and welcome to the Mac World. Actually, you can use an Apple ID, together with iCloud to make your devices work together. Both devices can be connected to the same Apple ID, and use Facetime, Messages, and email together.
    As long as both of your devices are updated to the latest OS, OS X 10.9 Mavericks for your MacBook and iOS 7.0.4 for your iPhone, you can:
    On Mac:
         1. Open System Preferences-iCloud
         2. There should be a button somewhere that says, "Add Account".
         3. Use your Apple ID to log in.
         4. Make sure to enable your Messages, Facetime, and email accounts.
         5. There is no Step 5.
    On iPhone:
         1. Open Settings-iCloud.
         2. There should be a button somewhere that says, "Add Account".
         3. Use your Apple ID to log in.
         4. Make sure to enable your Messages, Facetime, and email accounts.
         5. There is no Step 5.
    Good Luck,
    -Marcus

  • I have an old version of itunes on my computer.  My current iPhone will only support OS 10.6.8, how can I upgrade to that system instead of the latest version?

    I have an old version of itunes on my computer.  My current iPhone will only support OS 10.6.8, how can I upgrade to that system instead of the latest version?

    In teh middle of this page...
    -> http://support.apple.com/kb/DL1576
    Download iTunes 10.7 for Windows here: iTunes 10.7 for Windows

  • I recently got a iphone and i gave my daughter my ipod and we only have one apple id, is there a way to manage this so I don't see all my daughters imessages?

    I recntly got a iphone and i gave my daughter my ipod and we only have one apple id, is there a way to seperate the two so I don't see her instant messages? or do we have to have seperate apple IDs?

    Create a second Apple ID for a separate iCloud account. You can still share the Apple ID for iTunes purchases, but separate for the cloud.

  • TS3510 I only have one apple ID and facetime has worked with it before, but now I get the message "Unable to verify email because it is already in use". I have looked ofr a solution but can't find one. can anyone help please?

    I only have one apple ID and facetime has worked with it before, but now I get the message "Unable to verify email because it is already in use". I have looked ofr a solution but can't find one. can anyone help please?

    I spoke with Apple Support this morning and they believe anything MobileMe related is due to the conversion over to iCloud that's taking place.
    As for other email clients, check with your host to see if settings have changed on their end. I use inmotionhosting.com and over the weekend the updated their outgoing requirements so that a password authentication is now needed.
    Hope that helps get some on the right path to resolving their issues!

  • Iphone 4s only shows white apple

    1 I reset my apple 4s to original factory settings.
    2 I connected it to my itunes and updated the iphone for over 1 hour.
    3 Now, it is still the same I cannot start the Iphone.
    Glowing white apple and black background.
    Please help me....
    Thx

    Hey RaniavS,
    I'm sorry to hear you are having an issue with your iPhone showing only a white apple on the screen after resetting it. No doubt a frustrating experience. 
    The following article offers some help for your situation -
    Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch from backup - Apple Support
    You seem to have done everything up to the last step so start with the section titled Get Help.
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • Are there unlocked iphone 4S on the retail Apple Stoe?

    The title says it all.
    Are there unlocked iphone 4S on the retail Apple Stoe?
    I'm travelling to Orlando, FL (US) in January and would like to buy an unlocked iPhone 4S in Apple's retail store.Is that possible?

    Yeah, the problem is that buying from Apple Online store is not really an option...
    I live in Brazil and the online store will only accept american credit cards.
    Would you be willing to check it on a retail store near you? I would be so thankfull!
    Anyways, I'm glad you answered.

  • I have a game but it only for one apple id and one divece but someone i dont know id play that game and using my apple id and i want to know if u can block them from using ur apple id and also erase all the games they downlode with the apple id

    I have a game but it only for one apple id and one divece but someone i dont know id play that game and using my apple id and i want to know if u can block them from using ur apple id and also erase all the games they downlode with the apple id

    There probably is, but it requires that you be able to use punctuation and write in sentences so that we can understand exactly what you want.
    You can block others from using your Apple ID by changing your password.  There is no way to erase what was already downloaded on to someone else's device, for obvious reasons,

  • When I purchased my Mac I bought it with "pages" and "iPhoto" and "iMovie" installed, but when i try to update it says that I need to update from another account, but I have only had one Apple account, what can I do?

    When I purchased my Mac I bought it with Apps installed, when I go to update them, it says I need to update on a different Apple account. I have only ever had one Apple account, what can I do? The Apps are iPhoto, iMovie, Pages, and Keynote. Thanks for your help. Looking forward to suggestions.

    Please take each of the following steps until the problem is resolved.
    Step 1
    Follow the directions in this support article.
    Step 2
    Associate your Apple ID with your user account. Then sign in to the App Store with the same ID.
    Step 3
    Triple-click anywhere in the line below on this page to select it:
    /Library/Caches/com.apple.appstore/adoption.plist
    Right-click or control-click the line and select 
    Services ▹ Reveal
    from the contextual menu.* A folder may open with a file named "adoption.plist" selected. If it does, move the file to the Trash. You may be prompted for your administrator password. Log out, log back in, and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
    Step 4
    Contact Mac App Store Customer Service.

  • Will an unlocked iPhone 6 bought from the Apple website work in India on Indian carriers?

    Hey,
    I'm thinking of buying an unlocked iPhone 6 from the Apple website. On the website it states that it will work on any of the carriers in the United States. Since it does not mention the possibility of its use in India, I wanted to confirm if it would be usable on an Indian Carrier with all the services enabled.

    It will work provided you are on a supported iPhone carrier. In order to purchase it, you must have a billing and shipping address in the US.
    You may not get 4G/LTE service outside the US.
    You will not get any warranty or post-warranty support for the phone. You must return to the US or send the phone to a friend/relative in the US and have them bring it in.
    ~Lyssa

  • There are two iPhones associated with my one Apple ID. Will I be able to "find my other phone?"

    i have two iphones on my Apple iTunes account. I would like to use the App "Find My Friends" to locate each phone but it seems it works only from the Apple ID not the phone number.
    In order to enjoy many of the features sometimes it seems Apple wants everyone to have their own account. Pay for their applications twice. etc. I think this is terrible.
    Does anyone know how I can set up my iphones so I can use Find My Friend?
    Thanks

    Same issue...I think I found it though, but have not tested with my other devices yet.  You do it with email addresses though, not phone numbers.  You can associate additional email addresses with your primary apple id.  For example, my email address is the primary apple id, but my wife and kids all have email addresses associated with this account.  That is how we can FaceTime and iMessage each other.  In the Find Friends app, touch "Me" at the bottom, then "Account" at the top.  Once you are signed in with your primary apple id, you can select one of the other email addresses associated with your account by touching "Send As."    Again, I won't be able to test it until I get home, but that is how it should work.

  • How many unlocked  iphones can i buy at apple store, how many unlocked  iphones can i buy at apple store

    sir how many unlocked  iphones 4S can  i buy at apple store at a time ?? Sir And Also can i sell if i don't like it....

    The online Apple Store has a limit of two iPhone 4S units per purchaser. I would suspect that the physical Apple Stores have the same limit. But as Tim said, you need to call the Apple Store from which you would like to purchase and ask, though again, they almost certainly will not have any in stock.
    Regards.

Maybe you are looking for