Unlocked iPhone Warranty NOT VALID in Colombia

Hello,
I bought an unlocked iPhone on june 22 (less than a month ago) and the Home Button doesn't work. I bought it in the 5th Avenue Store on NY and I brought it to Colombia.
For two days (literaly), the phone was working perfectly, but now the home button doesn't work (looks like this is a known issue https://discussions.apple.com/thread/2798587?start=30&tstart=0 ).
I checked the Apple's Support page for warranty and technical service and it said that the Carriers were the ones that should take care of the problems. I went to Comcel (http://www.comcel.com - listed in Apple's official support site) and they told me that they were NOT an official SUPPORT entity (only a "seller" entity) and that they were not going (and in fact didn't) to look at the phone because I did not buy the phone with them.
I think that is absurd. You offer global warranty but that seems to be a lie here in Colombia. All the Apple Stores in Medellín (the city where I live) say that the carriers are the ones that should give the support but the carriers (Comcel exactly) says that they won't.
Did I spend over 600USD in a phone that didn't work for 2 weeks and that has no warranty? I didn't use the phone for 3 days before it got broken.
I would love to know what to do. I'm pretty sure the Carrier SHOULD take the phone and change it without problems, but they just won't and is useless to argue there.
Thanks a lot,
María Carlota Isaza.

EU countries are the exception. Any iPhone purchased from an official retailer in an EU country can obtain warranty service in any EU country per Apple, see here.
For all other iPhones, warranty is country specific. This is exactly why most people recommend that users purchase iPhones in the country in which they intend to use them. There have been rare cases where users outside of their home country have gotten devices replaced... but that is extremely rare.

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How to unlock your iPhone for use with another carrier - Apple Support
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