Unlocked phone but cannot receive pic text

Hi All,
I.won an unlocked BlackBerry z10, I just realized that I cannot receive pictures via text. I spoke with provider and they say apn is correct....anything else you can think of as the problem?

Hi All,
Had to wipe phone again and then it worked. Had to wipe the phone twice and had network support to help. In the wipe I lost the function to add mms info though..... could not add in user name etc....
I am now having trouble as I did back up and restore media and application data. Picture texting still works.... but I have no calendar nor contacts Any way to find where it went and restore? I don't even know what I am supposed to be doing next work week!!!
L

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Thank you for joining Verizon Wireless! I want to ensure that your port was successful and we get your phone working. I have sent you a direct message here. Please review your inbox and reply to my message from "AndreaS_VZW."
AndreaS_VZW
Follow us on Twitter @VZWSupport

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Unlocked phone but cannot receive pic text

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