Unlocked Torch 9860 Service Providers

I purchased an unlocked Torch 9860. Took it to Verizon and was told it couldn't be used on my account. So...went to Straight Talk. Same answer. No one seems to have a compatible SIM card. What provider can I use this phone with? Would really like to keep my Verizon account. Any advice?

Have you try ATT OR TMOBILE?

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Torch 9860 wont turn off completely

I bought a new Bb torch 9860 the day before. It was working perfectly fine untill this evening. It has now stopped turning off completely which it was doing very well before. Now it goes into a standby - like mode and quickly turns on when the red button is pressed. Earlier it used to take time in loading ( i know it's a time saver but what if i want to switch off my phone competely to give it some rest). I am unable to switch it off completely other than by the method of removing it's battery. Please, please help before i knock on the doors of the service centre, which i don't want to so soon otherwise my father would scold me for buying such a phone.
Also, it had stopped showing recent updates in bbm and was suddenly not playing any media file before this thing happened. These two have now been resolved but the turn off thing still wont work.

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
When pressing and hoilding the outer right button, there should be two options turn off or full power off. choose full power off.
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NON CAMERA TORCH 9860

Hello Y'all,
I am trying to buy a NON CAMERA Bold 9930 but I would prefer a NON CAMERA Torch 9860. Does anyone know if RIM is making them? If they are, please let me know where to get them. Any help would be greatly appreciated.
I am Trying to upgrade from a NON CAMERA 9650 which has given me years of great service but would now like a Blackberry Touch Phone. I work in an area that restricts camera phones.
Happy Thanksgiving To All!
Solved!
Go to Solution.

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Problem with sound in my Torch 9860

HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.

pkvinayjain wrote:
HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.
What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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BlackBerry Presenter + Torch 9860 = World of Pain

BlackBerry Presenter. Nice idea, eh?
Who wouldn't want to save the weight of lugging a PC around when a handheld would do the job? [Except that it doesn't.] Amazon details say Torch 9860 is supported. OS version needs to be above 4.6. Mine is v7.0; I duly shell out money. Box arrives a few days later.
Honeymoon Period
Power up the Presenter, look at all the pretty lights. Download & install the desktop software. Connect the Presenter, update the firmware. What next? Oh yes, follow the email link to install the handheld software and we'll be away. But wait! What is this? An error message:
"Your device is not supported. Go away." *
Honeymoon Over
Oh, OK, I'll find a spare weekend morning to do the v7.1 OS upgrade. Sparkly new features. (Well, 1 of them is useful and if there are some patches to the unresponsive screen issues then maybe this investement in free time will be worth it). Now I have v7.1 installed, let's follow the link....
"Your device is not supported. Why are you persisting with this?" *
Lot's of web searching. Idle hours spent on the utterly useless and inappropriately named "Knowledge Base". Presenter doesn't support the Torch. Presenter does support all devices above 4.6. Presenter should not be used in the bath. Skiing whilst using the Presenter is not advised. Problems with your love life caused by prolonged use of the web site are not the responsibility of RIM or its employees. *
Aha! A deep link into BlackBerry.com to the actual software for the 9860 (supported).
“Error 404a – This page no longer exists and now you’re trying to be clever. You again? Your DEVICE IS NOT SUPPORTED whatever it is! Give up! Go away!” *
OK. Back the retailer. The trusty Sale of Goods act will swing my retailer into action on my behalf. Amazon respond at the speed of light or thereabouts: here are contact numbers for RIM in the UK, links to specific support and an email address. It's a tech problem, they'll help. Sorry you’re having problems. All the best, etc *
Follow the links. Find myself back at the Knowledge Base, again in search of enlightenment. Hmmm. Try the (non-freephone) telephone number. "Press 1 if you are a distributor, press 2 if you have a support account, 3 if you have no life or 4 to be sent around interminable links of our automated system until you lose the will to live" * I select 4 and due to a fault in the system find myself speaking to a sleepy but well-meaning chap in America. He is determined to help me. After some time trying to establish what strange BlackBerry device this is I have bought ("Yes, Presenter. P-R-E-S-E-N-T-E-R. P for Papa, R Romeo, E Echo" - you get the drift) he (politely) explains in the way that only a twenty something graduate can that this device isn't actually made by RIM, it's from a 3rd Party ("That's kinda like another company that we use to like do stuff for us..." *) and therefore there is not much information in his KnowledgeBase about it. "Can you try this link, sir?". Oh whoopee. We're back in the user manual. Yes, I can try following a link to App World. No, I can't find the app there any more either. My helpful assistant eventually gives up when I decline paid support, and gives me an email address to which to send my problem and advises me to see my network provider. This email turns out to be for their “Idea Processing” department. The automated response asks me to sign a confidentiality agreement before sharing my ideas on how the product may be improved. I decline, life being too short to pursue this line of attack.
Network Provider (Vodafone) is ridiculously helpful in the circumstances. They can't get it to work on a 9860 or a Bold 9900 either. They photograph the same error I have on the chance it will help BlackBerry chase down the problem.
Back to Amazon. “Thanks for copying your email to BlackBerry, We’re really, really sorry this is not turning out to be fun. Here’s the contact details of the 3rd party who actually supplied this item to you. Lot’s of love, Amazon. *”
Aha! This will be a fully accredited RIM partner with exclusive access to their limitless training resources. I am only seconds away from “Oh – you need this new version of the handheld software!”
But…no.
“Dear Sir, I'm sorry for this issue. I never used this presenter myselft [sic] so I can't really help you. I'm fine to refund this order for you.”
Me: “Can you contact BlackBerry and establish the root cause of the problem before I give up?”
Them: “I’m sorry I didn’t as it’s nightmare to get in touch with any manufacture.”[sic] It’s good to see that basic communication skills are still being tort at skool.
Penultimate Episode:
Let’s try the 1 person in BlackBerry with whom I have previously corresponded (regarding integration of BES with Office 365 but you never know). “Thank you for contacting BlackBerry. We will respond shortly.” + 1 week: Me: “Any progress on this?” “Thank you for contacting BlackBerry. Your email has not been delivered. Please consult the Knowledge Base”.
Final Episode:
Rant on the forum. Before I take the Presented and smash it with a club hammer, maybe someone who designed the Presenter will read this. Or even Sting’s lawyers:
I’ll send my SOS to the world
I hope that someone gets my (x3)
Message in a bottle
Message in a bottle
I’m sending out an SOS, sending out an SOS. (repeat until fade)
Z
* These transcripts may not be verbatim, but convey the essence of the dialogue.

ZG862 wrote:
Thanks J.
Do you speak on behalf of RIM/BlackBerry?
Oh heck no. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
But, what I stated, I do know for a fact.
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Torch 9860 - Problem with wifi network

Hi,
I have a BB Torch 9860 and the internet access doesn´t work properly when connected to a wifi connection.
With my carrier data plan, everything works. Every time i connecto to a wifi connection, the internet access stops working. I tried to clean all registered networks, added new networks, everything i can remember of, but nothing works. The only way to get internet access on my phone, is with the carrier´s data plan.
Is this some kind of bug or software block?
I serched through the forum, and tried some of the solutions and sugestions, but nothing works.
The only satisfied part with this purchase so far is my carrier who seems to be very happy with the access through their data plan!
Can anyone give me a hand on this subject?
Thanks,
Rui

Hi and Welcome to the Community!
Not knowing what you already found and attempted, we risk redundancy...nevertheless, with that risk...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books (pre-BB10 devices only)
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. In very rare cases, I have heard of carriers blocking the use of BIS via WiFi...but only they (your carrier) can answer as to if that is what they are doing.
Oh...wait...another though...a bit of a wild one...please check this:
Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are on BES, then talk to your BES admins about if they may perhaps be blocking this. If you have an IT Policy but are not on BES, then you have much bigger problems to deal with...you will need to backup your device, conduct a ResetToFactory, and then restore your device (but ONLY partial...do not do a full restore or it will put the IT Policy back on and you'll be right back where you started).
Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Torch 9860 headphones not working

the headphones on my torch 9860 do not mute the phone and play, so cannot listen to music. They did work but have stopped, headphones are fine on other devices, and i can not find a setting on the phone that might have changed

There's not a setting for that.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Now, try the headphones again.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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My BlackBerry Torch 9860 restarted itself

my BlackBerry Torch 9860 restarted itself and restarts again and loops again cant start the phone at all. Pls help! Urgent! What could be wrong? OS 7?? I think it may have some problem... I need help!!

Dear Fisol,
Thank you for your swift reply. I hope that my service centre would give me an immediate solution rather than awaiting 30 working days and being given a new one. I am EXTREMELY frustrated and disappointed by the symptoms my phone have may stem from poor quality assurance after phones fabrication.
Regards,
Leung

My BB Torch 9860 freezes while it reboots and refuses to turn on

My BB torch 9860 froze 4 days back while a normal hard reboot. it refuses to turn on freezes and a particular spot on the bar while rebooting. i cant update the software or do nothing as it requires the fone to turn and it refuses to do so. Please help.

kend487 wrote:
After making several attempt and spending many hrs I was able to make the update.
Once the update was completed my phone restarted and again its frozen in the welcome screen. I am not able to connect my phone to my PC. Its still the same. I restarted my phone, nothing works.
Is there anything else I can try.
Hi there,
Sounds like a hardware issue ! Still if you want to try then use BBSAK or JL_Cmder to wipe your device then load a fresh OS pack .Or first be sure that your battery is good enough then try those steps again :
( Credit JSanders )
1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device. BlackBerry Software Download Site
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Hi i have pap2,i know to configure but need some info about the service providers in india

plz help me in telling the service providers in india i used net4 phonewala before but want to use other service provider now..i have atleast 40 packs pap2 but dont know what to do with those...can i sell them ..plz help me

netphonewala should unlock the units first. If the devices are locked or provisioned with them then you will not be able to use them with any other provider. The current ITSP where the devices are registered will be the ones to unlock the units.

Blackberry Torch 9860

I have a Blackberry Torch 9860 which has just started a problem with unlocking, you lock it on the top of handet and within seconds it unlocks itself again, is there a way of stopping it from unlocking the keypad? it always used to be ok until today. Thankyou
Solved!
Go to Solution.

Hello joblake66,
Welcome to the Community,
Have you recently installed any Locking application for your Device ?
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Torch 9860 becomes unusable

dear friends,
my Blackberry torch 9860 becomes unusable after three months of service. i have just used memboo memory booster on it, and it restarts without reopen. each time i pull the battery, when i place it again, it starts an never finish to load to pass the loading step to open.
what can i do or what Blackberry can do for me please??

Hello Brandohn
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
BlackBerry Device Operating System downloads:http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php
If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371
Additional information:
http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
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A Hopeless product from Blackberry : BB Torch 9860

Hi all ( & BB authorities,if reading),
I don't understand how a company can let its product come in the market without even testing it. I am using Blackberry torch 9860 since one and a half year. This product has 'n' number of ridiculous and irritating bugs in it. Its 1 GHz processor gives actually 0.1Ghz performance. Just switch the applications one or two times and the screen freezes like hell. after 15-20 happnings of the same thing you feel like throw your BB on the floor. And what to say about those so called beautiful buttons at the bottom. Those never work. Neither menu button works nor back button. Its the worst thing in the handset. And solutions???? a battery pull which takes atleast 15 Minutes to switch on the handset again.. or like press call key for 1-2 minutes and back/menu key will work for 2 minutes. Literally laughable solutions.
I regret for wasting my money on Product like blackberry torch 9860.
Regards,
Dipesh

My wife and I used the 9850 for two full years, she still is, and I have friends on both the 9850/9860 who have none of the problems you're having.
Perhaps there's something we can assist you with, if you can explain in detail those issue.
Start with the exact OS version installed, found at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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BB Torch 9860 Hangs during booting

I bought a BB Torch 9860 a week back. Yesterday night the handset got switched off as the battery had exhausted. In the morning when I was trying to switch it on it was not coming on. I put on charging, there was no indication of charging for some time then it started booting. The booting indicator (the line which indicates that the handset is being booted) went half way and stopped. The system did not respond to switch off button. The battery was removed and put back to restart. Every time it boots to half line and hangs. Would request someone to extend help please.
Regards, Tom

Hey thomas_k_s,
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
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[Torch 9860] - Network indicates roaming "Rogers Wireless - Fido" with Fido SIM

Hello,
I recently purchased a BlackBerry Torch 9860.
I have a Fido SIM card
When I insert my SIM, and I turn on cellular, the network says "Rogers Wireless - Fido" with the roaming triangle next to it.
Why is this the case and will I be charged roaming whenever I make a call or send an SMS?
Thanks,
Tobias
Solved!
Go to Solution.

Hi and Welcome to the Community!
You need to check if your BB is unlocked or not...see this:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If, for instance, your BB is locked to Rogers, then when you try to use a Fido SIM, it may be having to run via the Rogers network to get to Fido. Or, if Fido has no coverage where you are, it may have to roam on Rogers to get to Fido.
As for billing, you have to talk to Fido and/or Rogers about that.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Unlocked Torch 9860 Service Providers

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