Unlocking iPhone 5 bought from Telefonica Movistar in Spain

I have an iPhone 5 bought from Telefonica Movistar in Spain over 2 years ago. I paid full RRP for this phone. I asked Movistar if it can be unlocked. They said they don't do it but for me to contact Apple directly to unlock. How do I get this done?

According to this article your carrier offers unlocking:
Wireless carrier support and features
The unlocking process has to be started by the carrier, Apple can do nothing about it if they don't want to unlock the device for some reasons:
iPhone: About unlocking

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