Unlocking IPhone with AT&T, forwarded to Apple support

Hi,
can you please help me on the following issue.
I have contacted AT&T for carrier unlock and got confirmation that it is unlocked now. I followed instruction and updated Iphone but it is still locked.
AT&T forwarded me to Apple support - please let me know how to proceed?
Thanks,
p.s. let me know if more details required.

There is no one from Apple here. You can try the "Express Lane":
http://www.apple.com/support/contact/

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