Unlocking Password to edit PDF Problem

Good day,
We have a problem with unsecuring our documents so that we can edit it. Example: We create a document for a client and use our action or security options so that the client can't edit the document. We noticed that a minor correction needs to be made. We have tried to unlock the password with putting in our security password and it just will not do it. I decided to put on my trouble shooting hat on and then, I noticed that it would sometimes work with just putting in "no security" and save. Now, talk about thinking you've gone crazy. But, my boss saw me do this two times and it became unsecure and then it decided not to unlock at all. I took a snapshot of the problem. Please review this screen shot. BTW, this happens to my co-workers as well.
Help!
Thanks,
Pbologna2821

I did check and we did have a unicode. I removed it and now, you can unlock the security without putting in the security password. So, checked on Google and saw other people reported this issue. So, now we have a new issue.
Thanks for your input.

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http://about.me/nskumar

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Dear Gurus ,
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[LINK|http://techblissonline.com/how-to-password-protect-pdf-documents-or-files/]
and quote from the same
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Best Re

Unlocking Password to edit PDF Problem

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