Unlocking the BlackBerry Pearl

I have a BlackBerry Pearl from when I was with ATT phone service but now I have switched to T-Mobile.  When I called ATT to get them unlocked they gave me the unlock codes then told me that they cannot make it work and that I needed to contact BlackBerry directly that it is not their problem.  Can anyone please tell me how to unlock a BlackBerry Pearl if the Provider won't?
Thanks              
  Andrea

hello,
you have two issues.
first issue : allow your device to accept a SIM card from another carrier.
that is what is called unlock the device (it's also called "de-SIMlocking")
once that is done, you can use any SIM card in the world to use your device. What you will be able to do with just that :
make/receive phone calls
send/receive SMS
second issue : configure RIM's servers so that the dataflow gets to your device, through your new carrier.
it's called "release of the PIN", the PIN being in this case the serial number of your device. It's an 8 characters code.
you have to call your previous carrier, and tell them that you need the PIN released so that your new carrier can take over. You may need a proof of purchase of the device.
once that is done, you can link your BlackBerry Data Plan (the new one at your new carrier) to your device, using the BIS website of your new carrier.
then you have a full featured device.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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