Unlocking the iPhone 4S - Please, a REAL answer from someone official?

I've searched everywhere for this; I've read the other posts with the link to the "unlock confirmation" that's really from the "Droid" page; I've contacted customer service three times . . . each time as I was about to pull the trigger on purchasing a new phone.
I don't know how monitored this community might be but PLEASE, if someone from Verizon's reading this, we need something in writing.
I was about to order the 32GB Black iPhone 4S but suddenly got concerned that I couldn't find ANY official information about unlocking the SIM for travel.  I had seen the "unlock after 60 days" quotes in ALL the magazines and online sites, but found nothing on verizon.
So, I contacted customer service, via chat, where I was told that:
Karen: Verizon does not unlock the sim. 
Karen: No you cannot swap out the sim.
Karen: I was told Verizon does not unlock no phones/
  followed by
Karen: Would you mind holding for a moment while I check that information?
stu: Again, just to clarify, 'cause it's sort of a strange policy, Verizon will never unlock an iPhone?
Karen: No they told me no. 
That seemed to end Verizon for me as an option. I'm heading for a month in Europe in June and on a month long trip, with the need/desire for lots of local calls, it's not economically feasible to use the roaming plans.
Then I searched for the press quote again . .finding:
“It is our standard unlock policy for all Global Phones. You have to have been a customer for 60 days and in good standing (meaning your bill is current) and the phone you want to unlock must be on our network at the time of the request. You call Verizon Wireless before you leave the country and we unlock the SIM. We will honor one unlock every 10 months.” — Brenda Raney, Verizon Wireless Public Relations
So, I thought I'd go back to customer service where this time . . . 
Michael: Yes you can get it unlocked just as the message you sent me said. 
Michael: The bill would have to current for at least the 60 days before we could unlock it though. 
stu: Really? You sure? I keep getting conflicting answers. That would be great!
Michael: I am positive. 
All right! Goodbye ATT . . hello Verizon.
So, a little later in the evening, I'm filling up the shopping cart with the phone and the calling plan and the data plan and . . .wait a minute . . pit of my stomach time.  I STILL haven't seen anything official about this policy. Nothing in writing . . anywhere.  The first rep could be right . . . leaving the cart behind, I decide to check one more time:
Josh B: The 4S is global capable.
Josh B: You will have to pay the global roaming rates however.
stu: Right, but the quote above says that, if I keep my account in good standing for more than 60 days, I can get the SIM unlocked.
Josh B: No, it won't be unlocked. 
He then sent me to the customer agreement, which has nothing about this.  A little bit further down . . 
Josh B: Anything that involves unlocking and/or rooting, is a violation of contract and can be penalized with an Early Termination fee.
stu: Right, if the customer does it. However, what I was told earlier today, and it's the same thing that the Verizon Wireless Public Relations person said to the press a few weeks ago, was that VERIZON would unlock the SIM after 60 days, as long as the account was in good standing. Is this not true?
Josh B: It was in a magazine correct?
stu: It was in Macworld and PCMag and everywhere else on the web. The quote was:
stu: “It is our standard unlock policy for all Global Phones. You have to have been a customer for 60 days and in good standing (meaning your bill is current) and the phone you want to unlock must be on our network at the time of the request. You call Verizon Wireless before you leave the country and we unlock the SIM. We will honor one unlock every 10 months.” — Brenda Raney, Verizon Wireless Public Relations
Josh B: So how can you be sure that it was actually one of our PR's? Don't trust anything that isn't on our direct website, or directly at a store location or coming from a Customer Service rep over the phone.
So, now what do I do?
I would like to buy an iPhone.  Verizon is the only one with a policy, at least in press-release form, of unlocking the iPhone eventually. However, I keep getting different answers and I don't want to be locked into a 2  year contract without getting some sort of official confirmation that the policy is 60 days.
Can anyone actually show something, in an official Verizon location, that clearly states the policy?
stu
Note:  I edited this because of some different information about ATT.  A couple of reps said that ATT would unlock the phone. One said after 4-6 months, the other said after 90 days. When I asked if the policy was written down, she sent me a link which she was then surprised to see contained the following:
http://www.att.com/esupport/article.jsp?sid=KB82027#fbid=5OBPuSVI7XK
What is the unlock code for my iPhone?
iPhone cannot be unlocked, even if you are out of contract. If you are traveling internationally, iPhone is a quad-band phone and will work in many countries across the globe. Stay connected while traveling to over 215 countries, plus get discounted rates in over 80 of those countries when you sign up for AT&T World Traveler 
And this:
http://www.att.com/esupport/article.jsp?sid=55002#fbid=5OBPuSVI7XK
What is the unlock code for my phone?
Note: If your phone is an iPhone, the following information does not apply. Please see What is the unlock code for my iPhone? for more information. 
Wireless phones purchased from AT&T generally come with locked SIMs, which potentially makes them incompatible with wireless service from non-AT&T providers. 
To use an AT&T phone on another wireless network, you must unlock its SIM using an Unlock Code.
AT&T will provide the Unlock Code for phones on wireless plans if:
Your wireless service has been active for 90 days or longer
Your account is current and in good standing
Your phone is not sold exclusively by us
Your phone's Unlock Code is available from the Manufacturer
AT&T will provide the Unlock Code for AT&T branded phones on Prepaid plans to customers who have either been on AT&T service for 6 months or longer, or provide a receipt or other proof of purchase. 
AT&T cannot provide Unlock Codes for iPhones and other non-eligible devices.

So, I'm sitting in the office and my boss forwards me an email. (I've been doing research on the iPhone for both of us.)  It seems that last night he wrote to Brenda Raney, the Executive Director of Corporate Communications, to ask her about her quote and the iPhone.  She just replied to his email, which is really amazing.  She's already getting one new customer, he's on the site right now buying his first iPhone, and I plan on getting one later tonight. (I do have to actually do some work around here. I put that in 'cause I know he's going to read this.)  
Here's her letter followed by the reference quote:
I apologize for the inconvenience and the misinformation you received.  I have forwarded your email for training purposes so the next time you or anyone else calls, they get better information about our Global SIM unlock policy.  The quote you included in your email from me is accurate; we will unlock the SIM for global use as long as the criteria are met. The policy isn’t on our website primarily because CDMA technology doesn’t typically use SIM cards and with the introduction of 4G LTE devices which do use SIM cards (that can’t be unlocked), we felt we would confuse customers.  
When you travel internationally, you need to call Verizon Wireless before you leave the country and request to have international calling added to your account profile and if you want the SIM unlocked, you can request that option at the same time.  Even if you choose to not unlock the SIM, you need to call before you leave the country and add the international calling feature to your phone (there is no charge because this just provides the capability, not a plan).  For global data, you will need to add a data plan.  Keep in mind, that if you choose to purchase a local SIM while out of the country, the SIM brings with it a different phone number so those using your Verizon Wireless number will not be able to reach you directly unless you give them the new phone number.
Here is the link to our Global Services: http://www.verizonwireless.com/b2c/explore/?page=why-verizon&section=international-services#international-services
Again, please my apologies for the confusion.
Brenda Boyd Raney
Verizon Wireless
Executive Director
Corporate Communications
“It is our standard unlock policy for all Global Phones. You have to have been a customer for 60 days and in good standing (meaning your bill is current) and the phone you want to unlock must be on our network at the time of the request. You call Verizon Wireless before you leave the country and we unlock the SIM. We will honor one unlock every 10 months.”
— Brenda Raney, Verizon Wireless Public Relations

Similar Messages

Maybe you are looking for

  • Tables for open PO quantity

    Dear all In which Standard Tables (table entries) do I find the open quantity for POs ( balance to be delivered) , i am using the following kind of POs. 1. Normal PO(NB)- vendor procurement 2. Subcontract PO (NB) 3. Stock transport PO betn plants (UB

  • PL_Timeout Error

    Hi all, I am doing RFC to SOAP scenario using BPM.Each time when I run the scenario it is going for inbound queue (smq2) and I am getting PL_timeout error (Timeout condition for pipeline reached) . Please help me in resolving this issue. Thanks and r

  • How to enter calendar event on my imac and see it on my other macs?

    I make an appointment on mac Air...it posts to toher computers....on my imac, I post and nothing gets posted on other macs..... Help ....Imac is my main computer and I need other team members to see my calendar....

  • How do I speak to a Rep. without calling?

    Is that even possible? When I was with Sprint I was able to talk to a Rep. through the website and was able to resolve my issue immediately. Is the only option to call them? If so what is their number? Thanks

  • Change Default Surround Sound Audio Mapping

    Anyone know if there is a way to change the default surround sound audio mapping in Premiere CS6? For example, when working with six mono channels being sent to a 5.1 submix. I manually set where each of the six go (front left, front right, center, l