Unofficial iTunes Complaints - 7.0.1

So here is a topic where all windows users that have iTunes 7.0.1 installed to post complaints and help other users with thier problems (hopefulyy).
So i'l start it off;
iTunes 7.0.1 cause my iPod to malfunction, resulting in it being unusable. Once 7.0.1 was installed i tried to update my iPod, where for the first time ever i got an error that said my iPod was corrupt, try restoring it. When i tried to restore it (using iTunes button) it only made it worse and my iPod wouldn't even load off or on the computer and shows me a sad iPod face... Any ideas???
Now it's your turn, hopefully iTunes development team will see this thread and take action.

my problem started with 7.0 upgrade...
with iPod nano 4GB 1st gen, my column setting does not save in main Music list and Audiobook list...
for some strange reason, the Playlists' column settings save whenever the program is closed then reopened at later time...
i'm sure i wasn't the only one with this problem but still Apple did not fix with last update...

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Ipod may be dying....not an itunes complaint

or maybe it is
my ipod will only synch about 20 songs at a time. I manually drag my playlist onto my ipod...it will do some, then say ipod cannot be written to or synched....then I do it agina and get a few more of the list....until, after 20-30 drags, I get it all
any thoughts? iPod or iTunes?
its a photo ipod (60 gig) with a TON of use
works fine in the car...which is my major concern

turns out the USB port on the front of the G5 is weak....I plugged the iPod into the back of the cinema display and now its working perfectly.
strange........

After upgrade, iTunes complaints with "original file could not be found"

After upgrading to 8.2.0.23, a large number of songs now have a ! in them and if I try to play them, iTunes will say with "The song xxx could not be used because the original file could not be found." This has happened to me before but never to this large number of files.
If it were only a handful of songs it wouldn't be an issue because iTunes allows me to locate it manually, which for first time, iTunes opens the dialog in the directory where the file is. I can click on the mp3 file and that's it. Problem is that from the on, the dialog opens in the same directory as the first song, which makes it very hard to navigate to the directory where the second song is (unless it's the same album of course). Multiply that by 1000 and it's an impossible task.
I've found that the problem is neither the itl file nor the xml file. I already tried the previous itl file and the problem persists.
After comparing the files that are OK with those missing in the .xml file, I found that iTunes is somehow messing up the location tag for files with underscores in the filename. For example, 01_mysong.mp3 gets replaced to 01%20-%20mysong.mp3 in the location tag in the xml file. If use iTunes to locate the file, which as I mentioned above fixes the issue, the location tag gets updated to the correct filename and a bunch of hex numbers get added to the comments tag.
Now, if I exit iTunes and change the location tag to the correct filename in the xml file with a text editor, iTunes magically messes up the tag again when it comes up.
I tried unchecking the "Keep iTunes Music folder organized" but that didn't help.
At first I thought it was an issue with the comments tag and that only mp3 files downloaded from Amazon had the problems. It seems that ALL those songs have the problem but there are a few other songs I got from the iTunes store that are also messed up.
I have not moved any songs at all, this just happened all by itself after upgrading.
I also tried re-adding the folders where all the Amazon mp3 files are, but this created duplicate entries in the library. Unfortunately, even though the new entries do play, they don't have ratings or play count.
Is there any way I could fix this without losing my ratings and play counts and without having to manually fix every song one by one?
I'll appreciate any hint you can provide.
Thanks

I have the same problem except almost every song I bought from Itunes has this problem. Not only that, but somehow some of the music, about $125 worth has been deleted form my 3 back up discs. This is only happening with my purchases and not any songs I uploaded from cd. How on earth did this happen, and how did it wipe clean 3 different back ups? I have found some of the music where it belongs, but like I said some of them are gone, gone, gone. I run three different back ups and they are on 24/7. Where is all of this music? I still have it on my ipod, but it will not load back into itunes the way purchases used to. Some of the music is purchased straight to my ipod touch, but shouldn't i be able to reload them into itunes? I spent 3 hours going 1 song at a time reloading them from their original location. But I cannot locate about $125 worth of music that I purchased from itunes. I have 6 macs in my family and preach the good news to all who will listen about hows macs are flawless. Now I have egg all over my face and have thrown away a nice sum of money on missing music. Please help!

How do I update iTunes Apps bought in one country when I move to another?

All my Mac gear was bought in Singapore where I lived for years - hardware and software including iPhone apps. When I retired to Australia I changed stores. I've been irritated for a year now as I have 15 apps bought from the Singapore store which refuse to update via the Australia store. How might I overcome this hurdle? Any ideas, please?

Report: 4 apps were unable to be updated. A couple appear no longer to have active up-dates, e.g, iFitness.
11 apps were downloaded successfully. Only 2/11 showed the prompt: You already have purchased this. Download again?
This means that I have been forced to buy 9/11 that I previously owned. 3-4 had slight name changes, I noted. The biggest annoyances were having to pay again for: X-Plane 9 (A$12.99) and 1Password ($14.99).
I shall now return to the iTunes complaints page and 'Report a Problem' to see if they will assess my complaint favourably.

How can I complain about a lack of response to my questions?

What is iTunes complaints resolution procedure if one does not receive a response to Report a Problem in the iTunes store?

Depending on what you asked, you may not receive a response. If you are expecting one, allow at least one business day.
You can contact iTunes Store Support via email here:
iTunes Store Support

HT201210 how to delete backup

how to delete backup when iTune complaint that my iphone backup is corrupted?

iTunes>Preferences(under the Edit menu in Windows)>Devices...highlight and delete your backup/backups here.

How can i email itunes with a complaint?

Hi, I have been an Itunes customer for awhile now and I have no complaints except for 1. Recently I lost everything I had on my computer so I had to reinstall Itunes into my computer. I had around 620 something songs but now I only have around 200! This has happened to me before where I synced my Ipod or in this case Iphone into the itunes and it says I can only have the songs that are in that current library. It happened once before and I just let it pass, but I am not going to rebuy 400 songs that I paid to have. What I dont understand is how I used my apple ID to sign in with the newly installed Itunes yet it showed a library that I hadn't had in like 4 years. If I signed in with the same ID I had before when I had 600 songs shouldn't it have had a list of all the songs I had? What should I do?
Thanks PLZ give me any answers or what you think I can do about this :-)

You can contact iTunes Support however they can't really help with your non-store purchases. Hopefully you library is merely corrupt and can be restored as follows...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
If I signed in with the same ID I had before when I had 600 songs shouldn't it have had a list of all the songs I had?
Not really. Unless you purchased a subscription to iTunes Match you should have access to your store purchases that are available to download from iTunes in the Cloud. iTunes Match is no substitute for a proper backup as described above. That is the only way to be certain you will be able to restore the entirety of your library in the event of a problem.
tt2

I cannt get my shuffle to charge,turn on, or be recognized by itunes...and reading other numerous similar complaints isn't helping.

I cann't get my shuffle to turn on, charge or be recognized by itunes and reading the other numberous complaints about the same problem others have had doesn't help.

So what have you tried exactly in terms of troubleshooting? Knowing that information will prevent us from providing troubleshooting suggestions that you've already gone through.
B-rock

I can't download songs in IOS6 from iTunes Match on my iPod and other complaints...

1) Since I upgraded, it takes like 15 minutes to view music from iTunes match onto my iPod, then has no "download" button like before. Instead, when I try to play a song it just DOESN'T PLAY. What a tease! Why is this like this?
While I'm on the subject,
2) Why does iTunes match replace explicit versions of albums I have with the clean versions? That *****! Is there a way around that, like, can I select a preference so all Beastie Boys songs are explicit? I'm 30 years old - I think I can handle the occasional cuss.
And finally,
3) How to you unsubscribe from this service? Too many complaints and not worth even $2/month.
I love Apple, but I have an iPod primarily to play music. If it is unable to perform that function, why make it? I've been a loyal customer for over 10 years and have purchased three laptops, an iPad, three iPhones, and had an iPod since they were introduced to the market. I also convinced my parents and say nothing bad about your company. Until now. Fix this, Apple, or this poor man will no longer justify spending money on your products.

Update:
How do you delete iTunes match? I clicked on "do not renew" or whatever from my account, but it doesn't expire 'till March 2013. I can't wait that long to listen to music. I turned "match" off on all my devices on my account and closed out all itunes and settings applications just like customer support told me to do after I waited an hour to talk to no one who could help.
My BRAND NEW iPod touch 5th generation is still having the same problem. I can only see what music I formerly had in my iTunes match account, but can't listen to any of it, including the 47 songs my library is supposed to have.
Come on, Apple. I really just want to listen to my music, unedited, on a device I hooked up to a computer with a USB cable.
Please help.

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes??????

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes?

As jules says, your rate (currently at least) may be slow.
If it used to be good I wonder is your ISP is slowing ('throttling') your speed after you've used so many GB of a quota each day or month - check what they think you should be getting as a download speed.
While Apple's servers do occasionally play up, it's generally the ISP being slow not Apple.
If you're using Google's DNS servers that has caused issues for some.
Recommended speeds for near instant playback:
SD         2.5Mbps
720p      6 Mbps
1080p    8 Mbps
Is your speed test from somewhere like speedtest.net?
It might be helpful to post Mbps to ensure we/you are not confusing speeds by using different units to those measured.
AC

Ok apple I have one complaint and that is the fact that when I am on the Internet with my iPod I can't get onto the AppStore because it says cannot connect to iTunes store

Ok apple I have one complaint and that is the fact that when I am on the Internet with my iPod I can't get onto the AppStore because it says cannot connect to iTunes store

Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

Where can I submit a consumer complaint to iTunes?

I am trying to find either an email address, or a postal address, or a telephone number, to make a consumer complaint to iTunes. When I pressed 'contact us' it took me here. I'd be grateful if someone could point me in the right direction. Thank you.

Try Here... http://www.apple.com/contact/
Or Here... http://www.apple.com/feedback/

Why is my account being blocked from buying diamonds inthe iron force game. I am trying to buy the diamond mine for $ 99.99 and the system has blocked me for the past 3 days and itunes has not resolved the blocking problem. I see many other complaints her

Why is itunes blocking my and others accounts from buying diamonds and cash in the iron force game. I have been blocked for the past 3day April 28_29_30from being able to buy the diamond mine 1650 diamonds for $ 99.99 and another package of diamonds for $ 49.99' this looks like the old bait an d switch game where a great deal is offered and then you adore forced to buy something less expensive. I have been in computer business for over 30 yrs and all iyunes needs to do is reset the accounts on their system yet they don't want to do that. Also of note I was allowed to buy small amounts of diamonds only to see that some were taken from my account when I was signed and no message as to why this was done. I had 1230 diamonds and did. Not play the game an the next thing was I had only 1170 diamond?.? What's that all about. Itunes is not respecting customers or. Good business practices. And very. Stupid for not selling uds , the customers the products so itunes can really make more money. I have spent many hours on the phone to resolve this only. To get the run around
Nd. Come on itunes reset set our accoummnts and let us buy. We will all have more fun and you get more money. Can't remember ber the last group who turned their back on nmoney but itunes you are the best at doing that fix things pl ease

http://www.apple.com/support/itunes/contact/
Contact iTunes and ask them. This is just a user to user forum so no one here has any ability to answer your questions with anything but a guess.

ITunes 6.0.3 upgrade complaint

I would like to complain about the recent upgrade to iTunes 6.0.3.
During installation the installer clearly said that with iTunes 6.0.3 I would be able to buy from a selection of over 2000 music videos and TV shows. It even said so in Norwegian.
I'm still not able to find a single music video or TV show in the Norwegian iTunes Music Store. That's false adverstising and I'm very disappointed even though I hadn't expected videos to be available here yet. That is until the installer got my hopes up.
I'm sure there are lots of confused Norwegians out there searching for music videos at this very moment because of that false statement.

The iTunes 6.0.3.5 Upgrade from a "clean" installation of iTunes 6.0.2 above (on a clean install of WIndows XP Pro SP2 itself with no previous Apple softeware before this iTunes 6.0.2 and QuickTime Player 7.04 were EVER installed) left a file called "NewShortcut4_8C3BCD70236347B8A53EEE8A82FD5C78.exe" in "C:\WINDOWS\Installer\{501BADCD-F8F7-44CB-AC3F-6ED25C1A28B5}" besides the other file "Setup.ilg" left from iTunes 6.0.2 setup.
Curt Mueller
MSN Premium MVP (Jan. 2004)
Windows Vista Build 5270
HP Pavilion 552w Windows XP Pro Pentium 4 2.8GHz - 2048MB RAM

Not a question but a complaint. The new ITunes software doesn't support the IPhone. It is extremely difficult to find your IPhone, what applications are on the phone and to re-sync new and updated applications. It is focused on selling and not support.

The new ITunes software for Windows, ITunes vers. 11.0.1.12, is extemely clumsy for managing my IPhone 4. The help material is designed for the older version so is of no use. The interface is extremely difficult to use except for buying music or video. I'm trying to managing updating applications and syncing with my IPhone but there I can't find a drop-down menu or anything on help that tells me how to get to the IPhone window so I can initiate a re-sync on my IPhone. This is very frustrating because Apple is supposed to make things "intuitive" and have "good" help. Well, it's NOT intuitive and there is NO HELP. You need to fix this. I mean a terrible map application and now this terrible interface. Nothing but downhill since Jobs left us. Just remember, we all bolted from Microsoft because of this sort of crap and we can all bolt to Android if you keep up this trend.

Ctrl + B to show the Top Menu
View > Show Sidebar
View > Show Staus Bar
Deactivate Search Entire Library to speed things up.
This should make managing your iPhone the same as it was before.

Unofficial iTunes Complaints - 7.0.1

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