Unread Emails Icon

Hi All
My Blackberry displays I have 3 unread emails on the front screen. However, I've deleted all the emails on the phone and on my email account and it still displays it.
Can someone describe how I update the phone so its updates?
Thanks in advance to all who reply.
Regards, Hardip

Thank you...that makes more sense now (fyi -- "updating" is the terminology we use for updating the core device OS...different situation)...
The Messages app on a BB collects more than mere email messages...it collects messages from many conduits. What you need to do is to find the conduit that contains a new message. Go to Messages and then BBKey > View Folders...search through all of them to find the unread messages. You can also attempt the search capability and have it look everywhere for unread messages (sorry, I can't recall the specific commands for that).
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi and welcome to the forums!
From the main message queue do a search:
service=ALL SERVICES
folder: ALL FOLDERS
show: ONLY UNREAD
type=ALL
Thanks,
Bifocals
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Be sure to click Like! for those who have helped you.
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Unread email icon

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NateCook wrote:
For some reason, my mail icon is no longer showing my badge icon displaying the number of unread emails I have. Within mail, next to my mailbox, it no longer shows the number of unread emails either even though there are clearly email messages with the blue dot indicating they're unread. Does anyone know how I can fix this?
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Hi All,
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Solved!
Go to Solution.

Try this
Go to menu, main message folder, press menu again and view folders
Check in each folder if you have any unread mail.
If not check if you have any saved messages, go to menu, applications, saved messages.
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

How to get Mail in iOS 7 to automatically clear unread email badge

I thought that the whole new background app refresh in iOS 7 would help this issue.....
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FB badges go away if I check FB on the computer.
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To anyone else following this, David and I have exchanged emails. I am the only one seeing this behavior.
There just aren't that many things to tweak in Mail.
1. General settings... nothing to do with this.
2. Accounts... nothing relevent.
3. Junk Mail... nada
4. Fonts & Colors ... no
5. Viewing... Show header detail -- Default, Display unread is selected. Others are not. (Message threading is selected)
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not much there.
Fred

Unread Emails Icon

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