Unread messages becoming 'read' before reading!

We're having an issue with a BlackBerry Z10 where messages come in marked as 'unread' (i.e. bold text with the yellow envelope) and then after a while (not sure exactly how long), they become 'read', even when they haven't been opened.
Obviously this makes it tricky to make sure that all messages are read.
Is there a setting that needs to be changed, or is this some kind of glitch?
Any advice welcome!
Solved!
Go to Solution.

Your email server is mistakenly marking them as read.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

UNREAD MESSAGE BECOMING READ

Hi Jay/All,
We have sun one messaging server installed on a single machine setup. As a part of testing we upgrade it to 6.2 and then did the rollback. We had only two subscriber provisioned on the system. One having 3 unread and ione read message and the second having 2 unread and 0 read message. Z
After the rollback everything was working fine just that the read message became unread. Can you pl. tell us the reason for the same? has snapshot to do anything with this. we changes the staus of teh messages just before doing the rollback.
For the rollback we are using doc 819-0062.pdf from SUN. There we used both stored -r & stored -R command as a precautionary measure. Since we are running the rollback steps through script.
the output of ./imsimta version before upgrade & after rollback is:-
Sun ONE Messaging Server 6.0 (built Oct 29 2003)
libimta.so 6.0 (built 17:32:22, Oct 29 2003)
SunOS bpsun66 5.8 Generic_117350-08 sun4u sparc SUNW,Sun-Fire-280
Pl. reply
Thanks
Navin

Hi,
navindce wrote:
We have sun one messaging server installed on a single machine setup. As a part of testing we upgrade it to 6.2 and then did the rollback. We had only two subscriber provisioned on the system. One having 3 unread and ione read message and the second having 2 unread and 0 read message. Z
After the rollback everything was working fine just that the read message became unread. Can you pl. tell us the reason for the same? has snapshot to do anything with this. we changes the staus of teh messages just before doing the rollback. Email read information is stored in the store database and on disk in the per-folder store.usr file.
This is all described here : http://docs.sun.com/app/docs/doc/819-4428/gebqq?a=view
For performance reasons the store.usr file on disk is not updated every-time a flag is changed - the update between the store.usr and the store database only occurs periodically during the per-user checkpoint.
If during the roll-back process you replaced the existing store database with an older version - one prior to the 'read' status having been changed by the user, AND the per-user checkpoint hadn't yet occurred, so the store.usr files also didn't contain the update... then yes I suppose read emails could become unread.
Although in the scheme of things if you had a 'disaster' large enough to justify a roll-back from 6.2 to 6.0, a few read emails becoming unread will be the least of your problems and not a huge inconvenience to the end-users.
Regards,
Shane.

Messages for 10.8.4 not counting unread messages as read.

Been using messages for months with out a problem restored my macbook pro 15 not retina 2012 a few weeks ago using the built in recovery software and then migrated my account over. After that is when i ran in to the problem of messages not counting any of my messages as read i use this for work and its become very irritating we use the jabber protocol for a local ichat server its worked fine till now. iv tired all the fixes others have posted killing the dock reseting pram rebooting even trying another restore didn't help, iv removed the account and readded it removed all archived chats and attachments. tired closing out of each conversation and staring a new one nothing seams to fix it. Iv even tired making a new user account on the computer same problem. any ideas would be very helpful.

HI,
Did you try Safe Boot ?
9:22 PM Friday; July 19, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Apple IMAP flagging unread messages as read

i'm experiencing a very frustrating problem that i can't seem to find an answer to. i'm using IMAP mail on three devices - a 24" imac, i7 15" macbook pro and iphone 3GS. all accounts are set up the same, as best i can tell (the iphone doesn't quite let you go as deep into the advanced settings).
some of my emails come in as "unread" and others (the majority) come in as "read" which is for obvious reasons problematic. i can't seem to find a pattern or reason this would be occurring. sometimes i'll only have one device on, and they still come through as read.
i really don't want to go back to POP mail, but i can't seem to figure this out. any help would be really appreciated.

That is a pretty broad statement, considering with any IMAP account, it is the server that marks a message as Read, albeit upon communication with the device and app that did the reading. The Inbox resides on the server with an IMAP account, and not on any device accessing it. I am not saying it is the fault of the server, but the server must be involved.
I don't use a smart phone to access them, but I have IMAP accounts, hosted for my domain, that are accessed by multiple computers, and which work correctly.
Can you set up additional email accounts with this domain, which are not accessed by the smart phone?
Ernie

Programmatically setting message state (Read/Unread)

Hi,
I understand that Apple doesn't seem to care about people with more than just 1 POP account each with many messages. So to tackle that, I wanted to at least write a script or something to set my 600 unread messages as "read" between my 8 POP accounts. I can't find a sqlite db or any other place for that matter were these messages are stored. I was wondering if anybody knows how apple keeps track of what's read and what's not so I can modify it.
thanks in advance for your reply
A.
=========================
More About Me and What I tried.
=========================
New to iPhone and programming for it (just traded in my curve for this 3G thing)
running 2.1
did a `cd \ && find . -name "*.sqllitedb"` but ironically found every other db for sms and stuff except the one I need (for mail)
cd'ed into the mail folder but found a few RFC format emails (not 600 of them) -- when did `ls -lrt`, found that these files are too small to have anything (maybe i'm looking at the wrong thing).

I just had some time to look at this further and figured out the solution. Here it is for the next guy who is interested.
The sqlite db for your messages (and their unread count) is "Envelope Index" inside /private/var/mobile/Library/Mail/
run ".schema messages" and look at the triggers. That will tell you what sql statement to run. I'll 'try' to make this into an application||script if I get time, and share it later on Cydia but for now, the above solution is here for the next guy.
*simple how to:*
there's a bit column for [messages] called [read], update and set to 1
there's a int column for [mailboxes] called [unread_count], set to 0
reboot device and run the mail once, then go back to Home (all your messages are read now)

Thunderbird is telling me that there is an unread message and it is one I read several days ago, listed in bold type again.

Every day or so Thunderbird says there is an unread message. I look for it and find it on the list of my messages received. It is in bold type as if it is unread. However I had read the message days ago.
I had this problem a couple weeks ago and decided to delete all the messages in my inbox. That solved the problem for a couple weeks, now it is back. I thought at first it was because my inbox was getting overloaded but now there are only a couple hundred messages in it. Maybe I should just uninstall Thunderbird and then install it again.

remove all mails from the inbox (Copy them to another folder or delete them. It makes litle difference.
Now Select File menu (alt+F) > compact folders.
I am guessing there is some corruption hiding away in there. A compact should fix it, but will do it better on an empty folder.

How do i clear unread messages indicated as 10 unread. all messages have been read.

I have no blue dots next to any messages in all my mailboxes. I have read all messages and i see All Inboxes (10) as though there are 10 unread messages. how can i clear the 10?

Well, you can try restoring your iPad then. Note this process will remove all messages from all your email accounts on the iPad, but if you're OK with that:
Plug your iPad into your computer and sync with iTunes. Then, while you have your iPad's row selected on the left, click the "Restore" button on the right.

Number of unread message is in negative when all message are read

Hi, in my list of text message of my iphone, when I have all the message read, the number of unread message is in negative!
Thank you for your solutions!!

have you taken the basic troubleshooting steps outlined in the User Guide? What exactly HAVE you done to try and solve your problem?

Unread Message when all messages have been read

My 8830 has an unread message icon but all messages have been read. I have even searched for an unread message. Any ideas? It is driving me crazy.
Solved!
Go to Solution.

Thank you so much!! It worked!!!

HT5361 MacMail has stopped noting when I have read an email. For example, I had 17 unread messages, so I read them. Despite me having read them AND deleted them, the inbox still has 17 new messages displayed. Can anyone help resolve the incorrect displ

MacMail has stopped noting when I have read an email. For example, I had 17 unread messages, so I read them. Despite me having read them AND deleted them, the inbox still has 17 new messages displayed. Can anyone help resolve the incorrect display?

Lord K. Thank you. Yes I am within the 90 time period, however I travel Intertionally and I can not receive not make a call to Apple. I was just at the Genius Bar in Chicago and they said, don't worry about it. It just floats out there, however, I can not recover my messages on a flash drive. I need to go back to my old computer which I don't have with me. My messages were in folders for a lawsuit. It is going to take an incredible amount of work for me to, you have no Idea. We are talking thousands of pages! I the defendent will have them during discovery so I am not so worried. However, I can not bring them to him on a Flashdrive when I meet with him without an extraordinary amount of presssure on my part. THis is not just some little email issue. This is suing EXPEDIA and Tripadviosr.com

Messages not marked read if last unread message

I sort incoming mail into various folders
I use the "Move to next unread" button to go through messages
I configured mail to be marked read immediately upon display
This works perfectly till I reach the last unread message in any folder - clicking the "move to next unread" button will move me to the next folder with an unread message, BUT, the last unread message in the just exited folder is left marked unread
I've tried compacting my folders, deleting my .msf files, and, the 'repair folder' option in the properties pages of the folders, but nothing has worked
Can any one suggest something else to try?

re: Does it do this if you use the arrow keys on your keyboard to move to next in the list; the last one?
''The down arrow key only moves the focus to the following folder, and does not land on or display a message in that folder ''
If the focus is on the Folder in the Folder Pane , then the arrows will move up and down the Folder Pane list.
If the focus in on a selected email in the list of emails you can use the up and down arrows to move up and down the list. As you select an email, it is displayed in the Message Pane below and marked as read. I use this method alot as it is quicker than moving the mouse over any buttons.
I'm trying to work out if this is something related only to the 'Next unread button' or whether something else is conflicting. I presume if you click on the email it is marked as read..
So please tell me if the use of arrows to select emails, still causes the issue.
Test if the Sort Order effects the marking of the last unread email.
Please select the following Sort Order and tell me if the 'Next unread' button works with a different Sort by order.
View > Sort by > Date - Descending - unthreaded
Do you use the 'Quick Filter Bar' to 'Show only unread messages' - icon looks likea pair of sunglasses?
If no. could you please test.
Select the 'Show only unread messages' - then use the 'Move to the Next unread mesage' button.
Does it still fail to mark the last email as read?
What version of Thunderbird are you using?
What OS ?
Confirm Pop or imap mail account?
Please test whether their are any addons causing a conflict:
In Thunderbird
'Help > 'REstart with Addons disabled'
then use the Next unread button method to see if it works ok.
If it works ok then an addon is causing an issue.

HELP. How to read unread message from Gmail?

Folder inbox = store.getFolder("INBOX");
          inbox.open(Folder.READ_ONLY);
          FetchProfile profile = new FetchProfile();
     profile.add(FetchProfile.Item.ENVELOPE);
System.out.println(inbox.getUnreadMessageCount());
It print out the number of all messages. I just want to get it number of unread message.
I have bean searching for a long time. Is there any one can help me. I just want to make a Gmail notifier. Ring me when I get unread email.

Are you using IMAP or POP?
Did you read the JavaMail FAQ entries about Gmail?

I have 2 unread messages in Mail badge area, but all messages are read.

I have two messages that show unread in Mail, but, all my messages are read. I tried to sort by unread messages, but, it doesn't show any unread messages. This is an Exchange mailbox so I tried to rebuild it, but, that didn't work. Any idea why I would have a badge with 2 unread messages. I have also checked all subfolders and they do not have any read messages.
Attached is a simple screen shot.

Thanks, Ernie—
Two accounts. No third-party apps. I see a little red starburst (spiky ball with a white number within) in the Dock. Says 11. But I can't find any unread messages. But I should have mentioned that my "Drafts" folder shows a five. Is this a new thing with Leopard? I don't think Mail used to count Drafts in Tiger. Could those be contributing to the 11? Still can't find the other six...
I'll try rebuilding the mailboxes and see if that helps.
Best,
M.

Hotmail read/unread messages

Hello all,
Very please my iphone can now cope with hotmail, but the fetching doesn't seem to deal with knowing which messages are read/unread in my main inbox, and messages I read on my iphone aren't marked as such when I log in via a web browsed (i.e. normally) to hotmail... any help?

Get an email service that offers free imap support, or upgrade to the paid hotmail to get imap support.

HT201269 I downloaded from Icloud my backup to new 5S. Everything worked fine except from one of my accounts it show I have 394 unread messages. Which is correct but I have read all these on my 4S. How do I show zero and only read new messages?

I downloaded from Icloud my backup to new 5S. Everything worked fine.
However it shows I still have 394 unread messages. Which correct on this new 5S Iphone but they were all read on my old 4s.
How to I zero out the 394 and only start reading new messages on this new 5S.
Please do not tell i have to delete all 394 messages.
Richard

The process depends on who controls your email. If you have (username)@mac.com, (username)@me.com or (username)@icloud.com you've come to the correct place. For any other mail server, you need to contact their specific user support tools.

Unread messages becoming 'read' before reading!

Similar Messages

Maybe you are looking for