Unread messages count is wont for Smart Mailbox

Has anyone else noticed that a smart mailbox has a non-zero unread message count but as soon as it is clicked on the count is reset to zero? Zero is correct because all of the messages have been read. I've tried rebuilding the inbox but it hasn't helped. I also recreated the smart mailbox but that didn't help either. Sounds like a bug to me but I wonder if others have experienced it. I am using Mail Tags so that is a possible complication.

Same problem here with Yahoo mail. Sometimes it works, sometimes it doesn't. I have looked at Yahoo mail from all folders in my phone (running 7.0.3 now), as well as in a browser, looked at Inbox (empty), all Trash, Sent, etc. folders and they're completely empty on Yahoo servers.
I thought that 7.0.3 had initially cleared up this issue but it has reappeared, and I don't know how to fix it.

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Some solutions for screwy unread message counts

I've recently found solutions to two Mail.app (version 2.0.5) problems
I'd been having, and figured I'd share them. My apologies if these
duplicate things already said here by othersq; a quick Google didn't
turn these up for me.
Problem 1: Mail spontaneously becomes unread after reading it. In my
case, at least, this was directly correlated with installing the
GPGMail plugin, and went away when I removed the plugin. According to
http://www.sente.ch/Lists/gpgmail-users/Message/847.html you can solve
this problem by tweaking GPGMail's configuration; I haven't tried this
myself yet, but will soon.
Problem 2: Unread message counts are sometimes unreasonably high in
IMAP folders. In my case, I would receive one piece of email, and my
"Unread Messages" Smart Folder would report that I had 8 unread pieces
of email. When I would click on the folder, it would show me just the
one piece of mail, and the count next to the smart folder would go
away.
I should note here that I had configured Mail.app NOT to move deleted
messages to a Trash folder.
It turns out that when I selected View->View Deleted Messages, I could
see another 7 unread --- but deleted --- messages. (All were spam that
I had manually "moved" to another folder, which, when Mail.app is
configured not to move deleted messages to a Trash folder, leaves
behind a deleted copy in the original folder. Oddly, when Mail.app
is configured to move deleted messages to a Trash folder, moving a
message leaves no deleted body behind in either the source folder, or
in the Trash folder. This seems inconsistent to me, but that's
another matter entirely.)
Anyhow, the 8-or-0 count seems to be due to an inconsistency in how
Mail.app counts deleted-yet-unread messages: when a new message comes
in, it includes deleted, but unread, messages in its unread message
count; but after you've read that new message, it no longer includes
deleted, but unread, messages when it updates the count. So the count
goes from 8 to 0... until the next time you get mail.
Incidentally, another side-effect of this bug is that partial copies
of an email message saved in your Drafts folder, and then deleted when
you sent the mail, cause the Drafts folder to show a non-zero count
whenever you receive a new piece of mail --- even though clicking on
it will show it to be empty (until you start viewing deleted
messages.)
The workaround for all of this seems to be to configure Mail.app to
always move deleted messages to the Trash folder I think this is
probably the default configuration; I had changed it for reasons which
I no longer remember.
I am posting this information to the apple.com mail suport forum and
to the macintouch mail.app forum, and I am reporting the bug to Apple
via the ADC bugtracker.
Mac OS X (10.4.3)

Sorry I am marking this solved, but it never was.
The best thing that could be done is to rely on Time Machine, or forward all of your incoming email to another address.
Apparently, there is no way to do what I asked. But there should be. So Apple, please fix this.
Again, sorry I am marking it as solved.

Mail: wrong unread messages count – fix instead of workaround?

hello. Although I welcome the idea to set up an unread mails smart folder in addressing this issue (http://discussions.apple.com/thread.jspa?messageID=5857003&#5857003, http://discussions.apple.com/thread.jspa?messageID=5657501&#5657501 etc.), I'd consider this a workaround rather than a fix. The real problem seems to be that mail no longer displays the unread messages in the inbox, account box, mailbox … as it should. Is there an actual fix to that? Like setting back some cache file or something (hope apple will have that solved in the next update)?
best
n.

Wow. That was swift. Hello Pascal.
and you have indeed chosen the "inbox" option for dock unread count in mail>preferences>general?
yes. Then it disappears, and reappears as I set it back to all mailboxes—but this should work with all mailboxes, shouldnt't it?
and you have created a smart mailbox to hunt down unread emails and mark them as read?
yes, of course. That's a good workaround. But it's a workaround, not a fix. There were unread mails in one of the mailboxes, and they should have been indicated as such, as they indeed usually are. But sometimes aren't.
if you have done both of these i would suggest a couple of things:
1) quit mail, reboot, launch mail again, see if that solves the issue, if not then,
done that
2) get rid of the current icon on the dock, go to the applications folder, select mail.app and drag a fresh icon to the dock, see if that solves the issue, if not then
It doesn't. It's not just the dock, it's also the application switcher (the one you get holding cmd-tab)
3) make sure you have back ups of your mailboxes in you have pop accounts especially, then quit mail and trash the com.apple.mail.plist file in homefolder/library/preferences - do note that once you do that you will have to create your email accounts in mail - then launch mail again and recreate your email account(s)
I may do that if it reoccurs too often.
thanks
n

Unread message count is wrong in Mail and Dock

Just last week I noticed that both my Email Inbox & Mail Dock Icon is showing an incorrect unread message count on both my MacBook & iMac. I am using a Microsoft Exchange Hosted account (Office 365) and it is the only email account tied to both of my Macs. My iPhone shows the correct unread message count as well as Outlook Web Access, and on a seperate windows-based computer, Outlook is showing the correct unread message count of 3. Both Mac systems are using OS X 10.7.3 and I have never experienced this issue before.
The MacBook is showing 39 unread messages, and the iMac is showing 16, in actuality there are 3 unread messages. If I create a smart mailbox that shows only unread messages - it shows up with the correct number (3), when I sort by "Unread Messages" for Inbox, it only shows that I have three unread messages.
I have rebuilt the inbox, I have deleted the email account from the computer, restarted the computer and then readded it, all it did was bring the unread message count from 19 to 16 on my iMac (still - it should be 3).
I have also gone to Mail -> Preferences -> General and verified that Show Dock Unread County is set to "Inbox" but oddly enough, when I click "All Mailboxes" the unread count on the Dock changes to 3.
Is there a file I can delete to reset that unread message count? I feel like I've done everything that's suggested to no avail.
Thanks!

There is a small glitch, and you guys are close.
In Mail Preferences under General, there is the option for:
Dock Unread Count --
Your choices in the dropdown are either:
None
Inbox Only
All Boxes
The problem is that I've often seen the Inbox Only is checkmarked, and stays as checkmarked, even when you last told it to use either None or All Boxes.
It is possible that Alconic see's Inboxes Only checkmarked, when in fact it's All mailboxes that are set to be showing.
Try to re-check "Inbox only" even though it's already checked and see what happens...

Unread message count not updating in Mail.app

I am running a MBP 15" with 10.4.10 and Mail.app (version 2.1.1 build 752.3) and as you can see in this screengrab here:
the unread message count is not correctly updating.
This may actually be something for the Mail dev' team to handle, unless some one else out there in the groups has some inside knowledge about this issue.
For that matter, I do not know how to forward this to the Mail dev' team inside Apple, so if any one else does, please do.
Cheers.
Jason
MBP 15; 2.16 ghz; 2gb RAM; 100gb; Mac OS X (10.4.10) Palm Treo 680 + Cisco 1242 WAP + xo.net + Hyatt Embarcadero room service

Jason,
What screengrab?
What type of account do you have -- POP, IMAP or .mac? How many accounts do you have? Do you access your account from more than one computer?
Unread message count where -- on the Mail Icon in the Dock or in individual mailboxes? In the Dock, the Unread message count will NOT reflect any messages moved to custom mailboxes by Rules, but only those in the Inboxes.
Ernie

Mail unread message counts inaccurate

I just bought a new computer with Lion installed. The unread message count in the dock and with the mailboxes in mail is wildely inaccurate. My older computer is running Snow Lion and its count is completely accurate. For instance Snow Leopard may say 12 unread messages and Lion will say 1.

Try rebuilding the mailbox. This can take awhile if you have a lot of mail.
Rebuild mailbox
Try reindexing the mailbox. This can take awhile if you have a lot of mail.
Reindex messages

Inbox and Drafts show unread message count of all folders within. Can I get the local folders to do this too?

I'm filtering mail into folders in the local folder tree. There may be two or three levels, e.g., Local Folders -> Lists -> OS -> MacOSX. Mail that is unread in the MacOSX folder is counted and displayed when the MacOSX folder is visible. However, keeping the entire tree on display is a nuisance and it is long, so I don't see things ate the bottom. I have to scroll to reveal the rest of the items in the folder tree. For these reasons I'd prefer to have the folder tree in its minimal state.
Is it possible to have the the top level folders display an unread message count for all the enclosed folders?

when I collapse the folder tree of local folders, it shows the unread count for sub folders.

Yahoo! Mail in Mail App on iPad 2 iOS 7.0.3 Shows Unread Message Count

Yahoo! Mail in Mail App on iPad 2 iOS 7.0.3 shows unread message count when the Inbox is empty. This has been an ongoing issue since iOS 7 rolled out. I was hoping with this latest update that this problem would be fixed. Just wanted to report it. If someone knows where bugs get reported, I'd appreciate the link.
None of my other mail programs have this problem.
I perform a reset (holding down the Home button and the Power button) and sometimes this clears it out and sometimes not. Plus, I don't want to reset my iPad on a constant basis just to clear my mail count.
Any insight or additional information is appreciated.

I think it's an issue with yahoo. I have the same basic set up as you and will open my mail, see that I have 4 unread for example, read them, exit mail and have the red bubble still reading 4 unread mail. Usually it catches up and corrects in a little bit.
Probably jus a glitch between yahoo and the mail app and not much you can do as a user but wait it out or get used to it...or I understand that there's a yahoo app if it really bugs you.

I have Lion, and I can't see my unread messages count in the dock, even after the preferences set up. I find the Lion Mail too complicated. Leopard was much easier and more simple to use. I only have one account& don't need all the rest. any suggestions

I have Lion, and I can't see my unread messages count in the dock, even after the preferences set up.
I find the Lion Mail too complicated. Leopard was much easier and more simple to use. I only have one account& don't need all the rest.
any suggestions?

weird.
It's so frustrating, I got my Mac Book 5 days ago and I'm already having a discussion in the forum.
Thank you so much for your prompt replies.
It's past midnight here so I'd better get some rest...
Good night captfred!

Unread message count problem with exchange on iPhone and iPad

Using our ecchange server, the unread message count is different (larger) on the iPhone and iPad than on Apple Mail or Outlook (Mac apps). We have tried deleting and re-adding mail accounts on iOS, checked server settings, restored iOS devices, but to no avail. The message count is consistently higher on the iOS devices than on the desktop (or web client). Any suggestions?

I am seeing the same thing and I agree with MathiasF's observation. My count seems to increase when I do a search for mail on the server. This has happened previously (iOS 5.x) but ending the Mail app always fixed it. The only way I can correct the count now is if I turn off sync for Mail on the Exchange account and re-enable. This clears my mail and causes my phone to go out and redownload. Rebooting and resetting the iPhone has not helped.
I'm on Sprint - 32GB White iPhone 4S running iOS 6.0 (10A403)

Ipad air email, unread message count incorrect

ipad air email, unread message count incorrect.
Exchange email account via activesync.
All messages are sync'd to the device.

Contact your exchange account administrator, they should be able to fix this for you.

Gmail tab never updates unread message count

I'm using OS X 10.9.1 and Safari 7.0.1.
The tab that I have for Gmail never updates the unread message count. It constantly says 27 and has done that ever since I got my MacBook which has newer versions of everything over my old MacBook which was running 10.7. I've tried deleting cookies and clearing the cache and such but the tab still says 27 unread emails even though, as of this writing, I have 29 unread emails.
Is there any way to fix this?

Since I last brought this up 4 months ago, Safari has been updated to 7.0.3 and OS X is now at 10.9.2 and I'm still having the same issue. The GMail tab always says 27. Though now I can refresh the page and get it to update the count and it will continue to update correctly after that. But it always starts at 27 and I have to force a refresh of the page to get it to update.
Scratch some of that. I went into the bookmarks and deleted the "(27)" from the name of the bookmark. Now when the tab loads, it simply says "Inbox - " followed by my email address. And only after I reload the page does it have an unread email count which is correct.
Does anyone have any suggestions?

How to get unread message count

I m working in mail application where i need to get the unread message count.Can anyone help me out in solving this issue ,is there any specific method available in javamail to get this count.
Thanx in Advance

Is there some reason you're unable to read the
javadocs? Did you find them too confusing?
What's wrong with the method Folder.getUnreadMessageCount?
Oh, and if you're using POP3 instead of IMAP,
read the FAQ and the com.sun.mail.pop3 package
javadocs.

What is Behavior for Smart Mailbox message retention/deletion?

When (how long) do Smart Mailboxes delete their mail? Mine seem to last only a day or a week. It's impossible to tell. I don't see anywhere that I can set the preference.
Thanks

Smart Mailboxes don't do anything to messages except list them. The messages must reside somewhere else. If the message is deleted from wherever it lives, or if it no longer satisfies the search criteria that define the Smart Mailbox, it will no longer appear. For example, suppose the Smart Mailbox specifies "unread" messages. Once the message has been read, it will not appear in that Smart Mailbox the next time it is opened.

How to get accurate count of contents of smart mailbox?

I have a smart mailbox defined as "sender is a member of a group x" and "date received is within last 2 days." When I click on it, Mail indicates "(8 messages)" -- but there are only 7 listed. I've tried the sqlite3 ~/Library/Mail/Envelope\ Index vacuum command in Terminal, I've rebuilt the individual mailboxes making up this count (and the smart mailbox itself) and I even deleted the smart mailbox itself and recreated it, to no avail.
Any other suggestions for getting a correct count?

Is it possible that mysterious 8th message is one you deleted, but is still registering as being there, even though you can't see it? Have you tried enabling the View > Show Deleted Messages command to see if it appears then?
If that command shows you nothing, then you can completely rebuild your Mail index to see if that solves your problem:
1. Quit Mail.
2. Go to Home/Library/Mail and remove (+*do not delete yet*+) the Envelope Index file to the Desktop.
3. Restart Mail and let it import your existing mailboxes. When that's done, your index will be brand new and with any luck that message should no longer show up in a count. Now you can delete the Envelope Index file you removed previously.
Mulder

Unread messages count is wont for Smart Mailbox

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