Unrecognized Blackberry Device

Hello,
I own an unlocked Storm 9570. I installed BB Desktop Manager 6.0, and when i connected my bb it said
"Unrecognized BlackBerry Device
BlackBerry Desktop Software device information update failed. Please verify you have a valid internet connection."
As you can see, i have a valid internet connection.
Help?

Proabably because there is not such model as the Storm 9570.
If you have one, it hasn't been released and likely is supported at all.
And let me know where you bought it, I'd like one.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

How do you sync iCloud (contact, calendar, task) to outlook 2011 for Mac? and how do you make seemless sync between iCloud to Outlook 2011 to Blackberry device or an iPad?

I have three device: Macbook Pro (OSX 10.7.5) for work; an iPad and a Blackberry for mobile. I used mail, iCal, and Address Book combine with mobileme (iCloud) to exchange data such as contact, calendar and task from my Mackbook Pro to my iPad but never to Blackberry. The problem is my boss was asking me to change to Outlook 2011 for Mac because some of the email that I sent from Mail did not appear in my client's Blackberry. So how do you sync iCloud (contact, calendar, task) to Outlook 2011 for Mac? and how do you make seemless sync between iCloud to Outlook 2011 to Blackberry device or an iPad?
Best regards,
W. Sasongko

More Like This --------------------------------------->

Add a New Blackberry Device Screen

The Add a New Blackberry Device screen stays open with the green wait circle spinning around and around while it says initializing your device. Why won't it sync?

Delivery Time Maintenance
Requested Delivery From     00:00:00
Requested Delivery To     00:00:00
                     OK
I need a subscreen like above

During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

Adobe Interactive Form on BlackBerry device

Hi,
I am trying to open an adobe interactive form (generated by SAP and Adobe LifeCycle Designer) on my BlackBerry device.
Instead of the document's content I get the following message:
When opening a PDF document containing an XFA form on the BlackBerry 10 smartphone the following error is displayed:
This document is an XFA form. XFA forms cannot be filled using the Mobile Adobe Reader.
Is there any possibility to open and maintain the document anyway or what is adobe's strategy regarding this scenario?
Thanks a lot and best regards,
Thomas

They haven't really announced it, because there is no product to announce. Rather the opposite.
There are no conversion tools, so far as I know.
XFA forms are a non-starter if you want portability.
AcroForms are a nightmare in themselves, because the functionality is limited in Adobe Reader and varies between absent and weird in other products. No idea about Blackberry support.
You will not find a simple recommendation. Rather, you need to use Acroforms and carefully test everything (EVERYTHING: no assumptions) on every platform you intend to support.
Yes, rather unsatisfactory, but until Adobe realise that the future is platform equivalence or irrelevance, this is where we are.

Blackberry Desktop Software Failed to validate your blackberry device

Blackberry 8310 was running slow. The people at the ATT store said I need to update the software. Downloaded the newest version to the desktop and when I tried to upload it to the phone received the following message
"Blackberry Desktop Software Failed to validate your blackberry device update"
"Aborting install due to validation failure. Some packages contained unsatisfied dependencies"
I am sure others have seen it. What do I need to do. Thanks Mike

Glad to hear. I just did this again last night, and I think I've isolated the specific program that causes the problem, but I can't be sure.
I think it's "Documents To Go".
People might try deleting just that one program first in Options > Applications > Add-Ons if they didn't want to delete everything else too. It's worth a shot.
J

My Blackberry Device got wet in Salt Water, How to extract the data from its Memory ?

I have forgotten my device in my pocket while swimming in Sea Water. Eventually , the device got water damaged , I've taken out the battery, used the hair drier and still didn't work. All My concern is how can I retrieve the data on my Device Memory. Most important the Media Files (Photos, Videos...etc),
Thanks,

photos and vids ar most lilkely on the SD card and youcan get a USB reader to get them if they are not encrypted.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Blackberry Device is unknown on the appworld website after sign in

Hello,
I'm from Germany and new in the Blackberry World :-)
Now my Problem :
If I go to https://appworld.blackberry.com/ and sign in with my BlackBerry-ID and click on "My World" there is on the right site a box "Your Device" .
But there isn't shown my device :-(
So my Question , where can I register my Device?
Solved!
Go to Solution.

Have you yet logged in to AppWorld ON your BlackBerry device?
Do that.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Your Emitac Mobile Solutions LLC email service is deactivated, Email messages are no longer being sent to your Blackberry device

Hi
I just got this message yesterday: Your Emitac Mobile Solutions LLC email service is deactivated, Email messages are no longer being sent to your Blackberry device.
And since then, i havent being able to set up more than one email and i subscribed for 4.
I have rebooted\,, sent service books and hard set the phone so many times.
What should i do?
Thank you

Hi and Welcome to the Community!
From your post, I cannot quite tell if you did all of this, in exactly this way. Hence, with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Apps won't install: BlackBerry Desktop Mgr failed to validate your BlackBerry device update

Just tried out the new Desktop Manager for Mac and it seems to blow up when trying to either install or uninstall applications.
I get the following error:
BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.
Validation failed because a module marked for add (net_rim_platform_resource__pt) is not available on local disk
Some users have reported success with uninstalling an app first, but no luck with me.
Anyone have any ideas on this?
Thanks,
Tom

Hi,
I've had the same problem and I have figured it out...for me anyway. Make sure you have the latest version of Blackberry Desktop Manager and obviously the lastest software for BlackBerry Torch also. So, ths is what worked for me...
connect phone to computer and click on Applications (top right)
click "Check for Updates"
click "Show Other Versions" (if there are no updates for phone)
chose "BlackBerry 6.0 6.0.0.246 (Current Version-Reload)
then select
Once this has reloaded and your device is restarted go back to Applications and add/delete (by checking or un-checking) what you want.
*Warning: I had a fair amount of trouble with error messages or something having to be reset, but after going through all the red tape and turning my phone off and on again a couple times it worked!!
Hope this helps or at least gets you started.
~Never missed my iPhone so much~
Geaux Tigers

Blackberry Device Manager can't find 9320 Bluetooth device (even Bluetooth is switched on and set to Discoverable)

I want to sync my Blackberry 9320 via Bluetooth to a Windows 7 Professional machine using a Bluetooth adapter. Syncing using USB cable works fine.
I can Bluetooth pair with the 9320 and also send / receive files to /from the Windows 7 machine. Fantastic !
HOWEVER, Blackberry Device Manager can not find the 9320 Bluetooth device (even Bluetooth is switched on and set to Discoverable) - see screen shots below.
By the way I have already tried (amongst other things) “Manually Install RIM Virtual Serial Ports in Microsoft® Windows® 7” on http://www.youtube.com/watch?v=gK2n5dHxGHI Unfortunately, this does now work - the drivers do load up OK and remove the warning signs when view in Windows Device Manager, but Blackberry Device Manager still can't see my 9320.
Please help !

I have the exact same problem with my 9360. I have also tried all the fixes I could find on the Internet with no luck. I have posted a request as well. I will let you know if I find a solution. What gets me though is that this appears to be a long standing issue with no obvious fix! Best of luck.

I've found 'Blackberry Device Manager' running in the background of my Mac? But its been deleted? How do I get rid?

I've just upgraded my MacBook Pro to a new Retina model, and while looking at the activity monitor I've noticed I still have an app running in the background that I thought had been deleted? Its the 'Blackberry Device Manager'? (See photo)
I've tried doing a spotlight search to try and find the program and delete? It's not in my apps list?
So I'm stuck and need some help? Thank you

That is a LaunchAgent. You will find it in the /Home/Library/LaunchAgents/ or /Library/LaunchAgents/ folder. To delete it you will have to first kill the process in Activity Monitor, then drag the file to the Trash and delete it. If the process reappears, then drag the item to the Trash and restart the computer, after which you can Empty the Trash.
Exposing the /Home/Library/ Folder
Pick one of the following methods:
A. This method will make the folder visible permanently. Open the Terminal application in your Utilities folder and paste the following at the command prompt:
chflags nohidden ~/Library
Press RETURN.
B. Click on the Desktop, press the OPTION (⌥) button, select Library from the Finder's Go menu.
C. Select Go To Folder from the Finder's Go menu. Paste the following in the path field:
~/Library
Press the Go button.

Question: Can a person Fill-in and Sign documents on a Blackberry device?

Question: Can a person Fill-in and Sign documents on a BlackBerry device?

Hi jarvisp94680862,
Which blackberry device are you using?
I believe a person can fill and sign documents on a blackberry device using Adobe reader App. Check out this link for more information : Adobe Reader - BlackBerry World
Please revert back if you have any other query or need any further assistance.
Regards,
Rahul

Is it safe to reload your OS using BlackBerry Device Software? (9300 curve)

I'm planning to Reload my OS 6 using BB Device Software to fix the battery problem. Will this be safe? Or is this the proper way on reloading the OS.
here is the link I want to perform : KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

Please help on this.. would greatly appreciate it.

Configuring office 365 outlook on blackberry devices

Hi,
Anyone help me to how to configure office 365 outlook on blackberry devices .
My customer is already using blackberry server for exchange 2007 .
So can i configure outlook for office 365 on existing blackberry devices or do i need to setup anything on blackberry server.

1. Remove the On Premises BB account
2. Create a user in BBCS
3. Set a Activation Password
4. Need to wait for 20 min
5. Configure the mail in BB device.
Note: Considering your mail box has been migrated and user MB in cloud.
Regards Chen V [MCTS SharePoint 2010]

Unrecognized Blackberry Device

Similar Messages

Maybe you are looking for