Unresponsive Lock Button - iphone 5

I have been facing a problem with my Iphone5. The lock button on the top is not responsive and it take me pressing it 3-4 times for it to actually act. Any idea on what seems to be the issue?

Take the device to Apple for evaluation and possible replacement before the warranty expires.

Similar Messages

Inconsistent Lock Button - iPhone 5

The lock button on my iPhone 5 works intermittently. One time you press it and it works fine - locking the phone, turning off the screen, etc., then the next time I'll press it two, three, four times before I have any luck getting it to function. Has anyone else had this problem or know what to do when this occurs?
Thanks for the help!

Keep me posted on the issue as it progresses compurhythm78. I've read on other websites I've found via Google search that people with this problem have taken it to the Genius Bar at the Apple store and they have replaced their phone with a new one as this is a common hardware problem with the iPhone 5. I wanted to make this post on here as this is more of a credible site to see if this problem would be covered under the warranty or if anyone knew how to fix it (if that's even possible). It's not like it's a huge problem with the phone, but I use the lock button quite often and it's just really annoying having to hit the button multiple times to get it function.

Sleep/Lock button iPhone 4

Bought the iPhone 4 like a month ago.
Great device but I just got this minor issue.
Been using the APPLE BUMPER on it and since a day or two the sleep/lock button has been stuck. I need to push it REALLY hard and then it'll work.
Already called my service provider (since Apple doesn't have any support overhere) and they told me that it's my own fault and they can fix it for 300 $ (that's 215 euro's for JUST A SLEEP/LOCK button).
Does anyone else had this problem also and what can I do about it?

See thread 2713539. You're by no means alone. Mine did it after about 7 months. It's not your fault, it's a fault with the iphone4 that Apple need to address and help their owners with. It's disgusting that owners are being charged for repairs. My understanding is that if it's within warranty, you can take it to an Apple Centre and it will be replaced with a refurbished unit immediately as there is no quick repair for this common design/manufacturing defect. I love my iphone but am not happy that outside warranty it seems you will be lucky if Apple don't just fob you off and make you pay for a hardware problem they know about but won't take liability for. I guess they're not making enough money.

Faulty On/Off/Lock button iPhone 5

My iPhone 5 on/off/lock button has started playing up. I sent it away to O2 for repairs but they claim it is due to physical damage (which I am pretty sure it is not) and are trying to charge me for this. I have since googled this fault and it appears to be pretty common and should be covered by the warranty. Anyone else had issues with this and have any advice?

Make an appointment at the genius bar of your local Apple Store.
IF there is any physical damage to the phone, cracked screen, etc. then the warranty is void. It doesn't matter what caused the lock button to fail, if the phone is damaged, it's not covered.

Lock button iPhone 5

I'm having difficulties with the lock button on my iphone 5. it works when it feels like it. no warranty or insurance dont wanna pay the money to send it in.

The iPhone 5 is still under warranty. Call, AppleCare, take it to the Apple Store or call and Apple Authorized Service provider.

Lock button - Iphone 5- Malta

Hi, I have a problem with my iphone 5 where lock button does work half the time i press it and i have to press at the end of it. Phone is still under warranty. Can it be replace. I live in Malta. Would like an official reply in order to show to supplier

The iPhone 5 is still under warranty. Call, AppleCare, take it to the Apple Store or call and Apple Authorized Service provider.

Broken lock button iphone 5

My lock button is completely dead, tried restoring ect.If I go to the apple store will the replace my iPhone or will they just fix it? It's still under warenty.

Apple handles this problem with Replacement iPhone 5. Make Genius reservation so you do not have a long wait. Until you get this resolved, try Virtual Lock Button, Settings App > General > Accessibility > Assistive Touch > ON > tap new white screen button > Device > Lock Screen. This can even turn iPhone OFF. To turn iPhone ON connect to power, charger or USB port of computer.

Light coming from screen under lock button (iPhone 5)

I can see a sliver of light coming thru in a crevice between the screen and the metal band, right below the sleep/wake button. Anyone else see that?

Keep me posted on the issue as it progresses compurhythm78. I've read on other websites I've found via Google search that people with this problem have taken it to the Genius Bar at the Apple store and they have replaced their phone with a new one as this is a common hardware problem with the iPhone 5. I wanted to make this post on here as this is more of a credible site to see if this problem would be covered under the warranty or if anyone knew how to fix it (if that's even possible). It's not like it's a huge problem with the phone, but I use the lock button quite often and it's just really annoying having to hit the button multiple times to get it function.

Black screen, unresponsive, Lock button Broken

I have an Ipod Touch and the lock botton has been broken for some time, but today i got a black screen and i cand restart it. When i plug it into my mac it dose not show up in itunes or on my desktop. Is there any way i can restart it or fix the issue from home?

See if this program will see the iPod and place it is recovery mode.
RecBoot: Easy Way to Put iPhone into Recovery Mode
Otherwise you are out of luck since the Power button is broken.

The lock button on my iPhone 5 has been unresponsive for about a month i've had the phone for about four months

I have had my iPhone 5 for approximately 4 months, about a month ago the lock button became unresponsive not only on the right side but the left as well. Is there anyway to get this fixed without going to an Apple Store?

skyjohn96 wrote:
... Is there anyway to get this fixed without going to an Apple Store?
Possibly not... However...
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

My iphone has become unresponsive, what can i do to fix it taking in account that my lock button as well as volume down button are also broken as well

My iphone has become unresponsive, what can i do to fix it taking in account that my lock button as well as volume down button are also broken as well

Nothing YOU cand do. You'll need to bring the phone to Apple for replacement.

My iphone 6 screen is black and is unresponsive to home key or lock button.

My iphone 6 screen is black and is unresponsive to home key or lock button. Phone is powered on and will ring, but no display. I have tried powering it off, but it will not respond. What do I need to do?

Hey stayhome4boys,
If you are having an issue with seeing only a black screen on your iPhone, I would suggest that you troubleshoot using the steps in this article -
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
Start with the section titled If you see a solid color screen (black, white or blue)
Thanks for using Apple Support Communities.
Be well,
Brett L

I was using my iPhone 5 and the screen randomly went black. I can still hear incoming calls but the screen stays black and unresponsive and stays black. My lock button stopped working last week so I can't restart the phone. What can I do to solve this?

I had an appointment this morning with Apple to try and solve the problem with my lock button ranomly not working anymore and a few hours before my appointment with the Apple store i was using my phone and my screen randomly went black and stopped working. And the p.roblem now i cant use it. I tried restarting the phone but I can't restart it due to my lock button not working so i need help with a solution on what i can do. I missed my appointment today because i could no longer use my phone and i'm now stuck using my laptop. I did also try connecting it to my MacBook but the screen was still unresponsive and black. I rescheduled my appointment to Monday to see what is wrong with my button and screen but in the meanwhile i would like to know if there is anything i can do or if i would just have to wait until monday and take it in to Apple. Any help would be really appreciated as i am phonelss for now until i take it in to Apple in a few days. Thanks.

You wrote...
' What can I do to solve this'
What have you tried...?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...

My iphone 5 has a black screen and is unresponsive and it also has a broken lock button can anyone help?

I have an iphone 5 that ive had for two years. i plugged it in for the night to charge, and when i woke up it had a black screen. i tried to wake it up using the home button since my lock button does not work. ive tried to hold the lock and home button down for a certain amount of time, but it doesnt work, and im not sure if its the lock button or if my phone is just burnt out. please help.

Hey there mafro37,
Welcome to Apple Support Communities.
The articles linked below will help you troubleshoot the issues that you’ve described, where both the Sleep/Wake button isn’t responding and the iPhone 5 only displays a blank black screen.
Get help with buttons and switches on your iPhone, iPad, or iPod touch - Apple Support
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
Take care,
-Jason

IPhone 5 unresponsive lock/power button

Hey, I purchased my 16gb iPhone 5 on launch day, however within the last month or two I have had nothing but trouble with the lock/power button. In order to use the button i have to press the lock button roughly ten times in one are before it will actually lock my iPhone. I cannot lock my phone a majority of the time, take screen shots, once my phone crashed and switched itself off i couldnt get the phone back on for a good wee while, resetting the phone without itunes has been a huge issue too.
I have factory reset the phone through itunes and continued to search for numerous solutions, nothing seems to work. I stay pretty far out from an Apple store and have tried contacting apple via phone though they just told me to reset ect and when i told them that wasnt working the guy highiligted there was nothing more the company could do for me. I love apple and the quality most of their products have, I do however feel rather let down by my iPhone five as i have had other issues with it too.
Can anybody reccomend anything else to try if they have had the same issue?? or if you have gone to an apple store have they been able to replace it?? its a pretty pricey journey to make for no solution to be offered.

I have this problem by myself and a collegue also.
Okay Apple will change the phone. Here in Germany we can change the product 3 times and as i see and hear it the power button problem is a big one, and because even on low usage time the problem appears. What if i changed the iPhone 5 already 3 times and the 3rd one has the same problems? i want a working iPhone 5.
@rebecca_tait Did you change the iPhone already? If yes, does the new iPhone 5 have a better Power Button?

Unresponsive Lock Button - iphone 5

Similar Messages

Maybe you are looking for