Unresponsive Screen upon hard reset

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This would indicate that you have a faulty digitizer on the device. You can try this solution first before a repair or replacement; remove any screen protectors, take a business card, and take the corner and insert it between the screen and the frame around the screen, drag the card all the way around the screen frame. You are trying to dislodge any debris that could be caught between the frame and the screen. Then reset the device again, and then see if this resolves the target chasing issue. If this does not work you would have to get a repair or replacement on this device.

Similar Messages

  • White Screen , Tried Hard Reset / Restore.

    I opened my ipod touch but after i put it back i got a white screen and i tried everything from hard reset to restoring the ipod. please help. i never tried draining the battery but i am not sure how to do that with the screen white. Please HELP!!!
    BTW i also tried the volume up+home + power button method. after all those reset, restore, methods i always get a black screen. Never a Apple Logo.
    PLEASE HELP !!!

    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • Black screen until hard reset

    I have had my iPhone 4 for about a month. worked great, have been installing all the updates but now i have to hard reset my phone every time i want to use it.
    I have tried restoring a backup, resetting to factory settings etc.
    I can see by the forums and many many other places on the internet that this seems to be a common serious issue with the IP4 and other iphones / ipods. too by the looks of it. After being on for a short while the screen goes black (as it would if not used for a few minutes) then clicking the home key or the power button does absolutely nothing. i then have to hard reset the phone by holding both buttons for 10 seconds. im not sure if this problem was caused by one of the updates but the phone is in perfect condition, only a month old. never dropped never got wet etc.
    i took the phone into an apple shop and they denied hearing it was a problem and suggested i restored the phone (which i have done)
    does anyone else have any other suggestions? I have enjoyed the iphone 4 as it has been the only one good enough to consider getting one but with all these problems i think ill go back to WM or Android becuase at least they dont turn into a brick every few minutes.
    please help, or at least confirm this is not just an isssue with my handset
    N

    Thanks for your comments. I just wanted to update again.
    I did a direct firmware update on the phone (restoring it while its in recovery mode) and did not restore a backup.
    this sorted the phone for a few days (and i lost all the data from my apps)
    just checked my phone and its now doing the same thing. have to hard reset it to get it usable again.
    looks like im going to be phoneless for a while until i get it replaced
    dont know what is causing this, i have very few apps on the phone that were the same as before when i last had the issue. very frustrating!
    N

  • Black screen - tried hard reset & cannot install software

    So this is awesome... What a crapper.
    My screen had started to screw up. Get messed up like a bad TV reception. Then it went all white. Now it's completely black and I can't answer phone calls or anything.
    I tried the hard reset. Also tried sticking a paperclip in the hole at the bottom. Tried installing the software (Mac), but it opens up into just a grey screen.
    So... besides calling Tech Support and sending my phone off (which I don't know how that'll go, cause I can't find my warranty info), what can I do? 

    In order to install the software, you will need access to a Windows based PC. The only thing available for Mac's are PocketMac to sync info to a Mac.
    If you purchased your phone brand new from your carrier less then a year ago, it should be under warranty still. Call your carrier and ask them howmuch time you have on your warranty.
    New to a Blackberry? Check out http://www.discoverblackberry.com

  • Liquid E3 screen unresponsive, won't wake up or hard reset

    Hi, My Liquid E3 is acting strange. The screen is black and doesn't wake up when I press the power button. Even if I hold it down for a long time it won't power down (or do anything else). I read about a hard reset but when I push and hold the power key and down volume button it makes the sound of taking a screenshot! (As it normally would for that combination of key presses.) The phone is still functioning to a certain degree - I can use the web access of Whatsapp but when I try and call the phone, it goes straight to voicemail (without ringing). Of course the Liquid E3 has a built in battery so I can't try the old trick of taking the battery out! And, I have no way of accessing the serial number so I am unable to contact "official" Acer support! The red LED comes on if I plug the phone in to charge. Any suggestions???

    I found adb.exe - it was stashed away in a different folder than the tutorial referred to. So, got everything running finally and it's not looking good, When screencast launches, there is just a black screen where it should show my phone. To double check, I tried my wife's phone and it worked fine with the screencast app. I would seem like I am looking at a broken screen? Any ideas anything else I can try? The only thing I can think of is to wait until the battery dies and then try a harad reset from powered off status?

  • 10.5.7=restart=white screen=hard reset

    I know some of the threads have been about people not being able to get their display back. My issue is that when I choose restart from the apple menu, I end up with a white blank screen that stays that way until I hard reset my macbook (pressing power until it goes completely off). When I power it back on my display comes back. I sure hope the next update fixes these issues.

    This sounds more like an issue with your system installation or computer than with the 10.5.7 update. You might start by doing this if possible:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • My iphone 5c screen went out and its just a black screen ive tryed a hard reset and nothing still when i plug the charger in it dings and ive hooked it to itunes and restored it still nun do i need to buy a new screen or is something else wrong?

    My iphone 5c screen went out and its just a black screen ive tryed a hard reset and nothing still when i plug the charger in it dings every few secs and ive hooked it to itunes and restored it still nun do i need to buy a new screen or is something else wrong?

    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

  • I am suddenly having a problem with my iMac - when I try to restart or shut down, it hangs on a gray screen, and I have to hard reset to turn it off.  How do I fix this?

    I am suddenly having a problem with my iMac - when I try to restart or shut down, it hangs on a gray screen, and I have to hard reset to turn it off.  How do I fix this?

     
    http://support.apple.com/kb/TS2570 Mac OS X: Gray screen appears during startup 

  • My iphone 4s wont turn on,it wont even charge,when it does eventually start to charge the apple icon on the screen will appear for a few seconds then itll disappear, i have tried to do the soft/hard reset but nothing happens, can anyone help me please?

    My iphone 4s wont turn on,it wont even charge,when it does eventually start to charge the apple icon on the screen will appear for a few seconds then itll disappear, i have tried to do the soft/hard reset but nothing happens, can anyone help me please? do i have a dead iphone on my hands? isit worth me going into the apple store and seeing what they can do or isit pointless? please help!!!

    Try to backup and restore you device in itunes...restoring the device is like removing the iOS software off the device and re-add in a newer software, after you have restore you device, MAKE SURE YOU SET UP YOUR DEVICE LIKE A NEW DEVICE, DONT NOT RESTORE FROM BACKUP!!... give the device a chance to use the newer software and see if the issue still persisting, if the issue still on going then its would be a hardware issue.
    Call Apple Care and see if your device is still under warranty to get it replace

  • Can't get past align screen step after hard reset

    I have a palm 755 and I performed a hard reset to restore the default settings on the phone to access some features I couldn't figure out and my touch screen won't work now. The first step says to touch the screen to begin setting up the phone, so I touch the screen with the stylus and it goes to the align screen step with no problem. Then when I try to touch the corsshairs with the stylus to begin calibration nothing happens...I don't know if maybe there is a way to skip this step or what but I guess my touch screen doesn't work now? What can I do? Thank you for your help!
    Post relates to: None

    excuse me sorry it's a 750...*correction*

  • All-In-One C4780 screen is stuck on a loop. How can I hard reset the printer?

    I have a C4780 and am running Windows 7. I have had the printer for 2 years and never had a problem until recently. I have been unable to print for months because the touch screen on the printer is stuck in a loop. I first noticed the problem because I could hear random beeping and printer movement from the other room. It was doing it all on it's own. There were no changes to the computers, wireless or anything. I had just used it 2 weeks prior to print a passport photo and it worked fine.
    It thinks I am trying to print from a memory card and asks me to insert the card. Then it thinks I am trying to print a passport photo. Then it thinks I am scanning and asks me to place the photo face down. (etc, etc) If I try to hit cancel on any of the screens, it moves on to a different task it thinks I want done. If I try to follow through with the task it wants to do, it cancels it on it's own and moves on to another task. It will also move through the screens and tasks without me around. It moves so quickly through the screens that when I do try to get to a certain screen, I sometimes can't, because the printer has taken off in a different direction of screens all on its own.
    All software is up to date.
    I have tried turning it off, unplugging it, waiting, plugging it back in, turning it on.
    I have tried unplugging it while it is on, waiting, plugging it in and turning it on.
    I tried a semi-full reset by pressing bottom left 4 times. It was actually really difficult because the printer kept changing screens randomly while I was doing it. I finally got it to do the reset. It got to the "now printing alignment page..." screen and then just moved on to the main screen. Never printed the page. Shortly after that it started doing the screen loop with wireless settings. And now it is back to doing a loop through all the screens again. 
    It seems to be pushing buttons on its own.
    Does anyone have any idea of how I can fix this? Is there a way to do a hard-reset on this printer? Restore it to factory settings? Or doing you think there is something physically wrong with the touch screen where it is actually pressing buttons on it's own?

    I'm having the same problem, including paper running through the printer randomly. I believe I completed a semi-full reset that (so far) has stopped the paper going through the printer. And, the random changes on the touch screen seem to have stopped too. But, the touch screen still lights up and goes dark randomly, whcih leads me to believe that all is still not well.
    I too would like to try and hard reset if one is possible on this machine.

  • My ipod touch is locked in expanded mode. It happens every time I do a itunes update. I've tried to soft reset then a hard reset. Neither has resolved the problem.  The screen goes back to normal but expands and locks during sync. help

    My ipod touch is locked in expanded mode. I can not get to the controls. It happens everytime I do an itunes update. I have tried a soft and a hard reset which fixes the problem but then during syncing the screen expands again and locks up. Help.

    tell me abt software version ...????
    was it jail break or not???
    reply these two and i will tell u further...

  • HT4061 My phone will not turn on. I did a hard reset but all that my screen will show is a picture indicating I should connect the power cord to iTunes (iTunes icon).I don't know my serial # and I do not have acces to my laptop

    My phone will not turn on. I did a hard reset but all that my screen will show is a picture indicating I should connect the power cord to iTunes (power cord symbol with an arrow iTunes icon).I don't know my serial # and I do not have acces to my laptop.

    The serial number has nothing to do with this.
    YOur phone is in recovery mode.
    You will need access to a computer with itunes on it to restore your phone.
    http://support.apple.com/kb/HT1808

  • My new macbook pro has gone black on me three days in a row.  is this a chronic problem? only way to get it back is a hard reset or let the battery die and then plug in the charger.  brightness is up and power stays on while screen is black.

    My new macbook pro has gone black on me three days in a row.  is this a chronic problem?
    The only way to get it back is a hard reset or let the battery die and then plug in the charger.  The brightness is up and the power stays on while screen is black.
    This is the second macbook pro i have owned in the past two weeks.  I am ready to return it for good if this is a chronic issue. Please help if you have had this same issue.

    Try a SMC reset:
    http://support.apple.com/kb/HT3964
    Try a NVRAM/PRAM reset:
    http://support.apple.com/kb/HT1379
    If no joy, take it back, and take full advantage of your warranty!
    You also may want to let Apple know about this as well:
    http://www.apple.com/feedback//
    I wish you the best

  • White screen ipod classic alreay tried hard reset

    My ipod classic120gb is frozen on a completely white screen but it will let me listen to music and i csn still do everything i could before its just i cant see what im doing and i have alreay tried a hard reset please help me

    Hello fable987654321,
    I would be concerned as well if my iPod was stuck on a white screen.  I found a tutorial with steps you can take to help with issues like this.  You can skip any steps you have already taken in the following article:
    iPod classic Troubleshooting Assistant
    http://www.apple.com/support/ipod/five_rs/classic/
    Thank you for posting in the Apple Support Communities.
    Best,
    Sheila M.

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