Unscheduled re-boots
I have experienced 11 unscheduled re-boots since purchasing my iMac in February. Is this normal for OS X computers? Coming from a Windows world I have not had a BSOD or unscheduled re-boot in years on either Win 7 or 8. Is this covered under AppleCare?
Thanks
Craig
Thanks for replying - here is the latest crash report (6:30 pm yesterday) was in Chrome browser watching quicktime video from Lynda.com
******************** Crash Report *********************************
Interval Since Last Panic Report: 28331 sec
Panics Since Last Report: 1
Anonymous UUID:
Wed May 8 18:40:16 2013
Machine-check capabilities 0x0000000000000c09:
family: 6 model: 58 stepping: 9 microcode: 21
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
9 error-reporting banks
threshold-based error status present
extended corrected memory error handling present
Processor 0: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x1980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
Package 0 logged:
IA32_MC8_STATUS(0x421): 0xbe20000000021136 valid
Channel number: 6
Memory Operation: address/command
Machine-specific error: ECC on scrub
COR_ERR_CNT: 0
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC8_ADDR(0x422): 0x0000000145f9d7c0
IA32_MC8_MISC(0x423): 0x000000b041038086
RTID: 134
DIMM: 3
Channel: 0
Syndrome: 0xb0
Processor 1: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x1980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0xbe20000000021136 valid
MCA error code: 0x1136
Model specific error code: 0x0002
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC8_ADDR(0x422): 0x0000000145f9d7c0
IA32_MC8_MISC(0x423): 0x000000b041038086
Processor 2: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x1980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0xbe20000000021136 valid
MCA error code: 0x1136
Model specific error code: 0x0002
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC8_ADDR(0x422): 0x0000000145f9d7c0
IA32_MC8_MISC(0x423): 0x000000b041038086
Processor 3: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x1980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0xbe20000000021136 valid
MCA error code: 0x1136
Model specific error code: 0x0002
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC8_ADDR(0x422): 0x0000000145f9d7c0
IA32_MC8_MISC(0x423): 0x000000b041038086
Processor 4: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x1980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0xbe20000000021136 valid
MCA error code: 0x1136
Model specific error code: 0x0002
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC8_ADDR(0x422): 0x0000000145f9d7c0
IA32_MC8_MISC(0x423): 0x000000b041038086
Processor 5: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x1980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0xbe20000000021136 valid
MCA error code: 0x1136
Model specific error code: 0x0002
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC8_ADDR(0x422): 0x0000000145f9d7c0
IA32_MC8_MISC(0x423): 0x000000b041038086
Processor 6: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x1980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0xbe20000000021136 valid
MCA error code: 0x1136
Model specific error code: 0x0002
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC8_ADDR(0x422): 0x0000000145f9d7c0
IA32_MC8_MISC(0x423): 0x000000b041038086
Processor 7: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x1980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0000000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0xbe20000000021136 valid
MCA error code: 0x1136
Model specific error code: 0x0002
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC8_ADDR(0x422): 0x0000000145f9d7c0
IA32_MC8_MISC(0x423): 0x000000b041038086
panic(cpu 2 caller 0xffffff802d6b8709): "Machine Check at 0xffffff7faf6bb92f, registers:\n" "CR0: 0x000000008001003b, CR2: 0x00000000201e6000, CR3: 0x00000000300f4000, CR4: 0x00000000001606e0\n" "RAX: 0x0000000000000001, RBX: 0xffffff806ab3e800, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff83bb2ebcc0, RBP: 0xffffff83bb2ebcf0, RSI: 0x0000000000000001, RDI: 0x0000000000000001\n" "R8: 0x0000000000000000, R9: 0x7ffffffffffffffe, R10: 0x00000000ffffffff, R11: 0x00000000ffffff80\n" "R12: 0x0000000000000001, R13: 0xffffff806a92ecc0, R14: 0x0000000000000000, R15: 0x0000000000000148\n" "RFL: 0x0000000000000046, RIP: 0xffffff7faf6bb92f, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.22.13/osfmk/i386/tr
Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f14
Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0707, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0707, 0x000000000000000000000000000000000000
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0707, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0707, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@11,0,0
Serial ATA Device: ST3000DM001-9YN166, 3 TB
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: d2 THB USB3, 0x059f (LaCie), 0x1063, 0x14900000 / 1
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2412, 0x1a120000 / 9
USB Device: Balance, 0x23e8, 0x0100, 0x1a121000 / 15
USB Device: CodeMeter-Stick, 0x064f (WIBU-Systems AG), 0x03e9, 0x1a122000 / 14
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x1a130000 / 4
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x1a134000 / 7
USB Device: eLicenser, 0x0819, 0x0101, 0x1a134400 / 12
USB Device: eLicenser, 0x0819, 0x0101, 0x1a134300 / 11
USB Device: iLok, 0x088e, 0x5036, 0x1a134200 / 10
USB Device: PANORAMA P4, 0x2467, 0x2021, 0x1a133000 / 6
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x1a131000 / 5
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x1a131300 / 13
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0x1a131200 / 8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: MacBook Air SuperDrive, apple_vendor_id, 0x1500, 0x1d130000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2412, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 5
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I am trying to install windows 8 at my macbook air boot camp but Boot Camp Assistant i showing an error that the disk cannot be portioned because some files cannot be moved. Back up the disc and use disk utility to format it was a single Mac OS Extended (journaled) volume. Restore your information to the disk and try using Boot Camp Assistant Again.
I had already installed teh first time Windows on my MacBook Air and Mac Book Pro. Actually I had more issues to install on the pro than Air.
But my Macbook Air had an issue on November 2013, 3 weeks after buying it and Apple gave me a new MacBook Air but they only transferred the information on my mac and the windows partion was lost according to them, they could copy it in to my new MacBook Air. Now that I am trying to install my windows I can not access to the aprtion section and get the error message from above.
What can I do to to install it? I am using a 32GB USB and OEM Windows 8 at USB External Drive. The same I used before. I dont know understand what changed if I did it before?
Please advise..I think there's some remmants left over from when Apple transferred stuff over. We can try a quick fix, but if that doesn't work, I think the only option is to clean install OSX and then install Windows.
open disk utility, confirm that you only have 1 partition (mac journaled)
restart and PRAM reset
open disk utility and repair permissions twice
restart boot camp assistant
Does it work?
If not, I would boot holding command+R, choose disk utility from the menu and completely erase your HD (formatting it as mac journaled again). Then, install OSX on this HD. Once OSX is installed, don't copy your files over from the backup yet. Instead, start boot camp assistant and see if you can get Windows installed. You can copy back your other files after we get Windows installed. -
I am having keyboard problems when trying to boot up an OS (bootcamp on Mac Mini Server)
I recently tried using bootcamp on my new Mac Mini Server.
I uploaded a windows ISO Image perfectly the way it asked, Windows 7, I followed the correct steps, euqally divided one of the hard drives, and I was ready to actually set up the new Windows section of my computer. During this booting session, my dog came in the room with her ball and knocked the computer plug out of the socket. Now when I turn on the mac, the fan still works, the same Macintosh sound comes up, the screen turns that usual very bright gray, but it stays on that gray. After a minute or two, the screen turns black, with a blinking underline, as if it were confused to choose which operating system it has to boot.
My problem here is that I use a wireless keyboard (not by Apple) -- and I suppose that bluetooth syncronizes with the OS and not the computer system itself -- so my keyboard commands do not get recognized in order for me to navigate into Windows 7 or OS X Mountain Lion. I tried solving this problem by purchasing a brand-new USB keyboard (since Mac Mini Servers do not have the PS/2 entrance). I guess this new USB keyboard didn't work, I imagine, either because the USB slots on the machine are not recognized by the computer's internal system, only by the Operating Sysytems (which I hope isn't true), or that the mac had never used that USB Keyboard and wasn't going to be capable of using it until it had installed the necessary drivers, but without the OS running that would become impossible.
So my question is: Is there a way that I can connect a keyboard to the mac so I can continue installing my alternate Operating System? Is it maybe another problem all together?It is starting to sound more like Bootcamp failed to install properly.
Have a look at > Boot Camp 5: Frequently asked questions
then perhaps > Failed bootcamp instlation - Google Search -
Boot image does not exist and cannot read disk label errors.
Hi - I'm having a problem with installing Solaris 9 4/04 on a Netra T1. The Netra already has Solaris 7. I need to get this set up as a jumpstart server but it can't find the boot image. I'm using a brand new bonafide installation disk - not a copy. The system won't let me install/upgrade to Solaris 9 either. I get an error stating that disk label can't be read. I've tried swapping out the CDROM but I still get the same errors. Does anyone know what or why this may be happening? (Oh - and another strange thing - like I said the CDs are the original but there doesn't appear to be a cdrom/cdrom0/s0 directory. The directory I see is cdrom/cdrom0/sol_9_404_sparc/Solaris_9/Tools)
ERROR: Install boot image /cdrom/sol_9_404_sparc/Solaris_9/Tools/Boot does not exist
Check that boot image exists, or use [-t] to
specify a valid boot image elsewhere.
and
Excuting last command: boot cdrom [- nowin]
Boot device: /pci@1f,0/pc1@1/ide/cdrom@2:f file and args: [- nowin]
Can't read disk label.
Can't open disk label package
Evaulating: boot cdrom [- nowin]@1/ide@e/cdrom@2:f File and args: [- nowin]
Can't open boot device
I appreciate any help at all - is there anyone out there who can tell me what I may be doing wrong?
ThanksHi check that you are booting of the right cd. Make sure it is soalris 9 software 1/2 if that fails then it may well be that your cd is buggered. most likely it is buggered it it cant find the boot image.
-
Brand new Mac Book Pro
Purchased in Mexico's Department store Liverpool on June 20th 2012
Purchased Memory upgade to 8Gb, on june 27th, at Apple Store Memorial City, Houston
Upgraded memory from 4Gb to 8Gb on June 28th.
Tried to write on my external HD (previously written on a windows based PC) with no success.
Upon reccomendation from a Mac assistant, copied all my external HD contents into my Mac Hard drive.
Then formatted my external HD and copied back all my information to it.
deleted all the information from my MacBook Pro HD.
Attempted to repeat the same operation with another external HD, but got a message saying there was not enough epace on the computer HD (even though I have a 750Gb Hard Drive.
Looked in the trash bin and there it was, all the information previously deleted..
Could not empty the trash bin, although I got a message asking me to safely delete all the information from the trash bin,
Could not get enough space released, after several attpempts the trash bin was finally emptied.
All happy getting acquainted with my new MacBook Pro. Two days later, got a gray screen and not able to start the computer.
Looking in to Mac support I found article http://support.apple.com/kb/TS2570 and followed instructions to perform a safe boot:
"Perform a Safe Boot
Simply performing the Safe Boot may resolve this issue.
Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
Start your Mac, then immediately hold the Shift key. This performs a Safe Boot. Advanced tip: If you want to
see the status of a Safe Boot as it progresses, you can hold Shift-Command-V during start up (instead of just Shift).
Note: A Safe Boot takes longer than a typical start up because it includes a disk check and other operations.
The following is the script that appears on the screen upon safe boot. and halt after the last line.
AppleACPICPU:Processor Id=6 LocalAplicId=255 Disabled
AppleACPICPU:Processor Id=7 LocalAplicId=255 Disabled
AppleACPICPU:Processor Id=8 LocalAplicId=255 Disabled
calling mpo_policy_init for TMSafetyNet
Security policy loaded: Safety net for Time Machine (TMSafetyNet)
calling mpo_policy_init for Sandbox
Security policy loaded: Seatbelt sandbox policy (Sandbox)
calling mpo_policy_init for Quarantine
Security policy loaded: Quarantine Policy (Quarantine)
Copyright (c) 1982, 1986, 1989, 1991, 1993
The Regents of the University of California. All Rights Reserved.
MAC Framework Succesfully initializad
using 16384 buffer headers and 10240 cluster IO buffer headers
IOAPIC: Version 0x20 Vextors 64:87
ACPI: System State [SO S3 S4 S5] (S3)
PFM64 (36cpu) 0xf10000000, 0xf0000000
Aplconsole relocated to 0xf1000000
PCI configuration changed (bridge=16 device=4 cardbus=0)
[ PCI configuration end, bridges 12 devices 16 ]
Firewire (OHCI) Lucent ID 5901 built-in now active, GUID 3c0754fffe9b2aa2; max speed s800.
Pthread support ABORTS when sync kernel primitives misused
com.apple.AppleFSCompressionTypeZlib kmod start
com.apple.AppleFSCompressionTypeDataless kmod start
com.apple.AppleFSCompressionTypeZlib load succeeded
com.apple.AppleFSCompressionTypeDateless load succeeded
AppleIntelCPUPowerManagementClient: ready
BTCOEXIST off
wl0: Broadcom BCM4331 802.11 Wireless controller
5.100.98.75
AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitializad
rooting via boot-uuid from /chosen: 6E918706-FC0D-37460-A3A0-6268A51DF93B
Waiting on <dict ID="0"><key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleAPIPCI/SATA@1F,2/AppleIntelPchSe riesAHCI/PRT0@0/AOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlock
storageevice /IoBlockStorageDriver/TOSHIBA MK7559GSXF Media/IOGUIDPartit
BSD root: disk0s2, major 14, minor 2
Kernel is LP64
com.apple.launchd 1 com.apple.launchd 1 *** launchd[1] has started up. ***
com.apple.launchd 1 com.apple.launchd 1 *** Verbose boot, will log to /dev/console. ***
Running fsck on the boot volume...
** /dev/rdisk0s2 (NO WRITE)
** Root file system
Executing FSCK_HFS (version diskdev_cmds-540.1~25).
BootCacheControl: UNable to open /Var/db/BootCache.playlist:2 No such file or directory
launchctl:Dubious permissions on file (skipping): /Library/LaunchDaemons
launchctl:Dubious permissions on file (skipping): /System/Library/LaunchDaemons
Any help or suggestions on what to do next would be welcomed.
I am in the middle of the Atlantick, stuck with a brand new, non working Apple MacBook Pro.
Best regards
Sergio RamosReinstalling MacOS does NOT fix the problem for me. I'm still searching a solution !
Bernard -
Ok, here goes with the explanation. I am running a Mac Mini mid 2010 with mt iTunes library on an external USB drive. I dual boot the computer into Windows 7. I want to be able to use the same iTunes library in both Operating Systems. I am trying to set this up on the Windows side without accidentily erasing, moving or duplicating any files. In the past when I have tried I have ended up with multiple files. I have an iCloud also but do not want to download any files again. How can I get iTunes on Windows to simply recognise my existing storage and create a library list from what is already there rather than duplicating files?
Update: As soon as I signed in with my iTunes account iCloud picked up my playlist and now lists all my music. Right clicking on the songs give me the choice to download the files, but the files already exist oin my external USB. I simply want iTunes on Windows 7 to point to the existing files.How is the external drive formatted?
Allan -
Hello All,
I have a 15" i7 Macbook Pro from early 2011. The past few weeks, it has been getting increasingly difficult to get on my computer. It takes the mac laptop two or three tries to boot successfully. It would turn on, show gray screen, shut down, turn on again, show gray screen, shutdown, and then turn on, show gray screen, before it can finally get to the dark gray log-in screen. Even when I finally get logged in to start working, thinking it would be okay now, it shuts down randomly.
I've ruled out the possibility of a software problem because I've just done a clean re-install of Mac OS X Mavericks on my computer just yesterday.
I did upgrade the RAM recently, about a month and a half ago, from 4GB to 16GB, I went to the apple store four days after that upgrade to have them do a hardware test, and clean the inside of my laptop, which helped with previous heat issues. When they did the hardware test, the hardware was all registered as fine from their system.
I've tried resetting the SMC, PRAM, and doing the internet recovery hardware test, but to no avail. I thought I could at least find out what parts needed to be replaced from the hardware test but it seems that when the hardware test is almost finished, the computer just shuts down, So I am unable to see the results.
My computer is also having battery issues, under battery condition, it says "replace now," parts have been ordered, waiting for arrival. But if the battery health is low, it should still boot up fine, it would just hold a significantly less charge.
Could this be a hard drive issue?
Has anyone had similar symptoms and how was it resolved?
Does anyone know what I can do to alleviate this issue?
I haven't had time to take it to Apple because I'm currently taking a 21 credit semester academically. I'm an art and design student so my computer is basically the bane of my existence. Help! Any constructive advice is welcomed!
Thank you so much for your input!
-Christina C.Problem description:
The Hard Disk is failing.
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 7:59:28 AM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:3:43
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
HDV4 (disk0s2) / [Startup]: 749.30 GB (712.10 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.avast.userinit.plist Support
Launch Daemons: ℹ️
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[invalid?] com.perion.searchprotectd.plist Support
User Launch Agents: ℹ️
[invalid?] com.avast.home.userinit.plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.jdibackup.ZipCloud.autostart.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
AdobePDFViewer: Version: 10.1.1 Support
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Default Browser: Version: 537 - SDK 10.9
User Internet Plug-ins: ℹ️
TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 Support
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
Avast Online Security
Trovi Search for Safari
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
16% mds
7% WindowServer
1% loginwindow
1% fontd
1% com.avast.daemon
Top Processes by Memory: ℹ️
120 MB com.avast.daemon
86 MB Google Chrome
52 MB Finder
52 MB WindowServer
41 MB Google Chrome Helper
Virtual Memory Information: ℹ️
13.45 GB Free RAM
1.34 GB Active RAM
944 MB Inactive RAM
1.43 GB Wired RAM
1.11 GB Page-ins
0 B Page-outs
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