Unsolved STB billing for over a year now and counting

http://forums.verizon.com/t5/My-Verizon-Account-Re​sidential/Being-charged-for-3-hd-boxes-instead-of-​...
Please view post above made by me with a different handle back a few months ago.  Of course, these verizon sites being consistently broken, I wasn't able to log in with my original forum handle no matter what I tried so I had to resort to make a new one.
I was assigned a VZ agent that tried to help me and kept on adjusting the bill monthly but never solved the root of the problem.  I can't recall for sure but her name may have been Jessica and she may be on this forum.
This month again, the bill needs to be a adjusted due to the constant overcharge for a 3rd non-existent receiver.

Put on a video or movie (which keeps the backlight on), and just set it on the desk and leave it playing until it goes off.  Shouldn't take much more than a few hours.

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