Unspecified Error message when trying to srt sync configuration

I'm having same problem. Performed recommended upgrade to Software Version 5.0. Didn't like it. Re-installed version 4.6, and now I can't synchronize.
Already tried all of the above. I'll be watching for a solution too.

A month later, and I'm still trying to resolve this issue.
I have cold booted the device (by removing the battery etc. etc.)
I have turned off all Wi-Fi.
I have un-installed desktop software, and then re-installed after cold boot.
Cannot think of any other solution.
Music syncs fine.
But cannot, for the life of me get the sync to allow me to set up my configuration.
Every time this 'UNKNOWN ERROR REPORTED
Doh!

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