Unstable connection

Hello. I play WoW and I've recently been having problems with my connection. I am experiencing intermittent lag and frequently get disconnected from the game.
I have my Windows Firewall and  Norton set up to allow the ports recommended by WOW for smooth playing, but no dice. If someone could please tell me what's wrong I'd appreciate it.
Attached below is a tracert to the game. I am particularly concerned that the first line on the tracert times out. Please help. I'd like to know where the problem lies so I can fix it.
Tracing route to 63.241.255.10 over a maximum of 30 hops
  1     *        *        *     Request timed out.
  2    24 ms    23 ms    24 ms  L100.TAMPFL-DSL-07.verizon-gni.net [71.101.112.1]
  3    24 ms    24 ms    24 ms  P2-1.TAMPFL-LCR-01.verizon-gni.net [130.81.34.168]
  4    25 ms    25 ms    26 ms  so-7-2-0-0.TPA01-BB-RTR1.verizon-gni.net [130.81.28.233]
  5    37 ms    37 ms    37 ms  so-7-3-0-0.ATL01-BB-RTR1.verizon-gni.net [130.81.19.30]
  6    38 ms    37 ms    37 ms  0.so-7-1-0.XT1.ATL4.ALTER.NET [152.63.86.69]
  7    38 ms    37 ms    37 ms  0.so-6-0-0.BR2.ATL4.ALTER.NET [152.63.81.145]
  8    42 ms    42 ms    42 ms  204.255.169.250
  9    58 ms    58 ms    58 ms  cr1.attga.ip.att.net [12.122.87.62]
 10    57 ms    58 ms    58 ms  cr2.dlstx.ip.att.net [12.122.28.174]
 11    57 ms    57 ms    56 ms  gar5.dlstx.ip.att.net [12.122.138.5]
 12    58 ms    58 ms    58 ms  12.122.255.226
 13    58 ms    58 ms    58 ms  mdf001c7613r0004-gig-12-1.dal1.attens.net [63.241.193.14]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.

I am also having the same problem with Everquest 2...the tracer program is showing a erradic packet loss at a AT&T server in Atlanta, Georgia...how AT&T is connected with Verizon DSL is unknown to me, but there it is...
Target Name: thebazaar.everquest2.com
         IP: 199.108.11.97
  Date/Time: 4/23/2009 7:05:31 AM to 4/23/2009 7:06:41 AM
Hop Sent Err PL% Min Max Avg  Host Name / [IP]
 2    15   0 0.0  22 158  32  L100.TAMPFL-DSL-13.verizon-gni.net [71.100.0.1]
 3    15   0 0.0  23 129  30  P4-1.TAMPFL-LCR-02.verizon-gni.net [130.81.34.194]
 4    15   0 0.0  24  97  29  so-7-2-0-0.TPA01-BB-RTR2.verizon-gni.net [130.81.28.237]
 5    15   0 0.0  43 206  55  ge-1-0-0-0.ATL01-BB-RTR2.verizon-gni.net [130.81.17.48]
 6    15   0 0.0  44 174  52  0.so-2-2-0.XT2.ATL5.ALTER.NET [152.63.86.73]
 7    15   0 0.0  46 142  53  0.so-7-0-0.XT2.ATL4.ALTER.NET [152.63.86.109]
 8    15   0 0.0  46 154  58  [204.255.169.250]
 9    15   1 6.7  96 171 102  cr1.attga.ip.att.net [12.122.82.98]
10    15   0 0.0  96 137  99  cr2.dlstx.ip.att.net [12.122.28.174]
11    15   0 0.0  97 108  98  cr1.dlstx.ip.att.net [12.122.1.209]
12    15   0 0.0  95  97  95  cr1.phmaz.ip.att.net [12.122.28.182]
13    15   0 0.0  96  98  97  cr1.sd2ca.ip.att.net [12.122.31.233]
14    15   0 0.0  95 277 115  gar3.sd2ca.ip.att.net [12.122.109.9]
15    15   1 6.7  96  97  96  [12.122.255.30]
16    15   0 0.0  95  96  95  mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166]
17    15   0 0.0  95 202 102  vl20.sdkollsw-2.sonyonline.net [63.241.6.50]
18    15   0 0.0  95  96  95  thebazaar.everquest2.com [199.108.11.97]
At Hop 9, DNS Name cr1.attga.ip.att.net (IP 12.122.82.98), I suffered a irregular packet loss resulting in a error...this was copied at Hop 15 (IP 12.122.255.30)....and my game froze for 10 to 12 seconds.
I looked up DNS cr1.attga.ip.att.net...it is registered to AT&T.
I contacted AT&T Customer Service via phone...and was informed I could not be suffering packet loss from a AT&T server because I'm not a AT&T customer....right.
I contacted Verison DSL Customer Service via phone...where the representative wanted me to reset my Internet Explorer browser...unable to see a connection between a packet loss 9 hops away and my IE settings, I politely declined...but was successful in getting the rep to "share my screen"...where he could personally see the packet loss in real time, coming from a AT&T server.
He promised to look into it and would open a "ticket" on the matter...whatever that means.
Anybody got a clue?
When ever the tracer shows a packet loss...my game freezes...a very irritating situation...and it's consistently at this AT&T server.
Oh...and by the way...I've been playing EQ2 for over 5 years....this modem is less then a year old and this computer is under 2 years old...and the really odd thing...is this just started happening last Friday.

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