"Unsuccessful" message when trying to pay bill

why am i now getting this message ?? I pay my bill online all the time and now BT have change the layout of there website i keep getting the "Usuccessful" message when trying to pay my bill, has anyone else had this problem and are there any ways around it.

Hi Pman187
Sorry you are having a problems with your online bill.  Could you drop me an email with your BT account and telephone number please?  I'll have a look into this and make sure we get this sorted.
Just send to [email protected]
Cheers
Craig
BTCare Community Mod
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