Unsuccessful update via iTunes. It asks to restore to factory settings.
I was trying to update via iTunes and it said unsuccessful update. Why I do not know i didn't do anything while it was updating. Didn't even touch the computer. It says i have to restore the phone to factory settings. Is there anyway I can keep this from happening? It says iTunes has detected an iPhone in recovery mode. You must restore this phone before it can be used with iTunes. Then when i try and restore it it only says restore to factory settings. I will lose all data, photos and videos on there.
Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.
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Itunes wants me to restore ipods factory settings
bought ipod nano 4GB yesterday, I imported music straight from CDs to itunes and managed to get most of them on to ipod just fine. But some albums would not import to ipod. They are all AAC audio format. I was advised to reset ipod so I did and tried again to put itunes library onto ipod.
Now, everytime I try to connect ipod, an itunes warning pops up saying that 'itunes cannot read the contents on the ipod. use the ipod software updater application to restore the ipod to factory settings'
I don't want to mess up, any help and guidence would be very much appreciated!
thanksplease, if anyone can help, i'm pretty useless with computers!
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Trying to Download IOS Update via ITunes
Hi.....I have an IPhone 4. Im not able to download the most recent IOS7.0.6 update via wireless and am trying to update via ITunes.Phone is plugged in to PC. I have verified that I have the latest version of ITunes. However, when I go to file-devices, Backup is greyed out and the only option is "Restore from Backup". What am I doing wrong??
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
When updating via iTunes from 7.0.2 to iOS 8 was error -1.
When updating via iTunes from 7.0.2 to iOS 8 was error -1. It saids to me that i need to restore my iPad to factory settings. But i have too many images needed to me. I have no restores (but iTunes make one before updating). How i can to restore my photos?
iPad mini, 16Gb
A1432Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
When I try to update my ipad to IOS6 I get and error 6 message. Any idea what that means and how to fix it? I tried updating via Itunes and also normal download.
What model iPad and what version of iOS is it currently running?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
Message was edited by: Texas Mac Man -
I've tried to update the latest version however I've been without a phone for a day as it seems to be stuck on an iTunes logo. I've tried updating via iTunes inc updating latest version but my phone still won't reset. Any ideas? Please help
See Here > http://support.apple.com/kb/HT1808
If using Windows...
Temporarily disable your firewall and antivirus software and try again...
http://support.apple.com/kb/TS1379
See iTunes Connection Issues here...
iTunes for Windows: Troubleshooting security software issues
EMPJ wrote:
Spends 3 hours downloading latest software then says unable to restore
If the issue persists, take the Device to any Apple Store for evaluation. Be sure to make an appointment first. -
I have a 4S and just tried updating to the latest iOS version and my phone went into recovery mode and iTunes says I need to restore to factory settings. Anyone know how I can fix my phone without losing all my content?
You would only be able to restore to a backup to iCloud or iTunes:
Restore from Backup
Cheers,
GB -
tried updating to ios 6 on iphone 4 has completely shut my phone off tells me i have to plug into itunes and restore to factory settings but will not let me do this?? need help???
Interceptor94 wrote:
What should I do short of restoring my phone to factory settings?
Nothing. The message means you MUST restore your phone to factory settings. There's no way around this . Your phone is in recovery mode. That's the only way to get it out. -
trying to update ipad2 its now asking to restore i click the restone bottom but its comes up with error 4013 help
Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020. -
I recently bought an iPod Touch from the US, when I was living there. I am now in India, and my iPod seems to be frozen -- the slider won't slide. So far, I've updated my iTunes and reset and restored the Touch. The problem with the simple solution: there's no Genius bar in India.
Any idea what I can do?Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I've update my iPad to iSO6. Now saying connect to iTunes, which is saying my iPad in recovery & to restore to factory stting & all media & data will be ereased. I DOT NOT WANT THIS TO HAPPEN. What can I do?
You have no choice now. Unless you want a brick for an iPad. After you restore to factory settings you can restore from your backup ..... And you do backup don't you? I would never update the iOS software without backing up first. After you restore from the backup, sync with iTunes again and you should be OK. Assuming that you do sync with iTunes .....
Read this for info on how to restore from the backup.
http://support.apple.com/kb/ht1766 -
i have updated my itunes but when im restoring my iphone 5 phone it keeps coming up with 'unknown error occurred (3) please help as i cannot even turn my phone on now
Hello there, BundyA.
Error 3 is usually associated to security software settings. The following Knowledge Base article provides some great information and links for troubleshooting the issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
This section should prove useful:
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
HT4623 Updated iPhone 4 to os6 and asked me to restore to factory settings, why?
UPdated iPhone 4 to os6 over wifi and when finished asked me to restore to factory settings and I'm not sure why.
i have no idea why it wont activate just says no sim inserted yet my sim works fine in my partners 3gs so not a faulty sim and phone was working fantastic before i updated the os.
i have no idea what a shsh backup is.
Is there a way i can get the imei number up so i can go and have a rant at orange to see why it wont activate even though it is now a sim free phone or am i best of going to apple store( which i really dont want to do as it cost me best part of £120 for them to do my screen on my ipod touch lol they swapped it no fixing involved) -
Today I updated, thru itunes, my iphone4, and restored backup, but am stuck in setup loop. After few screens of setup phone says "connect to itunes" or "connected to itunes". I turned off the phone and turned back on - still stuck. Help, please?
Unable to Update or Restore...?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
message displays itunes cannot read the contents of the iphone when connected on a laptop. Doesnt let me back up and sync and asks for restoring to factory defaults??!!
Hello ardninam,
Thanks for using Apple Support Communities.
If the content on your iPhone cannot be read by iTunes, then you will need to follow the directions in the popup and restore your iPhone to the factory settings. You can then try and restore from a previous backup.
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.
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