Unsupervising my 30 iPads using the apple configurator is taking hours.

I can't tell if there is an issue or it's just taking a long time. Each iPad had many apps on them. I'd hate to stop the process if it really takes a long time to complete. Thoughts?

If they were assigned to people, it has to make a complete backup of each person's work / documents / pictures. That backup can take a really long time sometimes. I had one user whose backup took over an hour... not sure what she put on there.
Don't forget that you're sending commands to 30 devices through one USB cable. That's a lot of data, depending on what's going on.
If they weren't assigned and you're just unsupervising, it should not take long. Check cables. The unsupervise command doesn't remove individual apps, it restores the iPad to a fresh state - just before first use. That command to reset the device should not take too long. I unsupervised 29 of them today. It took about 20 minutes to finish them all (and a couple had errors). Apple Configurator 1.4 is still flawed, IMHO.

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I am attempting to update students' iPads using the Apple Configurator software. However, information for 3rd party apps, like Notability and Explain Everything, is being lost.

I am attempting to update students' iPads using the Apple Configurator software. However, information for 3rd party apps, like Notability and Explain Everything, is being lost.

Mike,
If by "still nothing" you mean they are not showing up in the AU manager after reinstalling them....
Im guessing the AU Cache itself is now corrupted so.....
Quit LPX
Open Finder
Press the option key and click "Go" in Finder's menu and select "Library". (This is the User Library and not the System Library and is normally hidden which is why you have to hold down the option key when clicking on Go.... to reveal it in the drop down menu that will appear)
Go to "Caches" dir and remove "AudioUnitCache" dir.
Now Restart your Mac.....
and then Launch LPX and let it rescan your plugins and see if that fixes things....
Fingers crossed...
Nigel

I need instructions on creating a configuration profile to turn off the Deleting Apps button on an iPad using the iPhone Configuration Utility, please.

I need instructions on creating a configuration profile to turn off the Deleting Apps button on an iPad using the iPhone Configuration Utility, please.

The deleting apps restriction is new in iOS 6 but is available only on supervised devices. You can supervise devices and create and install a configuration profile containing this restriction using Apple Configurator.

I have used the Apple Configurator to add my iPhone and AppleTV to the corporate network but some services do not work.

Hi,
Thanks in advance to anyone that can offer support.
I have used the Apple Configurator to add a profile to both my iPhone 5 and AppleTV (both with latest OS) to enable them to be on our corporate network.
I can now airplay from my Mac to the TV and my iPhone to the TV.
The phone can access the internet fine and the AppleTV can access YouTube and Photo Stream without any issues.
THE PROBLEM: The AppleTV cannot access the iTunes Store and the iPhone cannot get e-mail (either from Exchange server or from iCloud (or Gmail).
Thanks again for any support in rectifying the issue.
Tim

Yes, it's pretty much the same with photos, you can't save them to iCloud. Again you're better using something like dropbox.
There is a photo feature with iCloud call photo stream, however it only saves your most recent photos, 1,000 and your last 30 days.

HT200241 Is their a way to cache the ios8 file when using the apple configurator to load MDM on ios devices iphones/ipods

I am loading mobile iron mdm solution on my devices and the configurator is checking and installing ios8 on devices even if they are already up to date and its taking 30 minutes per device. Is their a way to cache the ios8 file so this process is shortened?

I'm not gonna do a complete reset because I shouldn't have to . Apple put out a very buggy update .
I am not ranting about your suggestion , which is fine , but these are ridiculous issues for an operating system that been out for years .

I can't import my pictures using the apple connector

I am trying to connect my camera directly to the iPad using the apple connector. I keep getting a message. The connected USB device is not supported.
Thanks for ur support.

You've changed the camera's Communication menu option to be 'PTP' and not 'Normal' (that works on mine) ?There is this page related to the kit and the 20D : http://support.apple.com/kb/TA24008

HT5487 So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "inte

So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "internet error". My Internet connection is fine with the Mac-book. It shows the iPad is listed under the Prepare logo up top as 1 but under supervise none are shown. Although it does show itself in iTunes. Also the profile I created is fresh and has no errors. We have tryed nearly everything I cna think of and online forums are not giving us to much info on this error.

A wag at this. A port issue?
"Apple Push Notification network setup
When MDM servers and iOS devices are behind a firewall, some network configuration may need to take place in order for the MDM service to function properly. To send notifications from an MDM server to Apple Push Notification service, TCP port 2195 needs to be open. To reach the feedback service, TCP port 2196 will need to be open as well. For devices connecting to the push service over Wi-Fi, TCP port 5223 should
be open."
http://www.google.com/url?sa=t&rct=j&q=ports%20ios%20configure%20ipad&source=web &cd=1&ved=0CC0QFjAA&url=http%3A%2F%2Fimages.apple.com%2Fipad%2Fbusiness%2Fdocs%2 FiOS_MDM.pdf&ei=5lXGUPCcJMXx0gH2wYG4BA&usg=AFQjCNFzINvs7ktT-6o6Q_l4Qk2HkpjtCA&ca d=rja
google: ports ios configure ipad
Try it on your home network where there isn't a lot of 'controls' -- network filtering , firewalls, etc.
Robert

How to set up several iPads using same apple id for classroom? The 1st one did great and the rest will not load any apps??

iPad minis donated to a classroom. Teachers are trying to set up several iPads using the same apple id, but the apps will not load on any but the first iPad set up. What to do?

Can you assign existing devices to a DEP account? When DEP came out, you could not.
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
https://www.apple.com/ipad/business/docs/iOS_Enterprise_Deployment_Overview_EN_F eb14.pdf
Quick overview of zero-touch MDM enrollment, DEP
http://www.apple.com/education/it/dep/
Consider DEP, Device Enrollment Program. Use VPP, Volume Purchase Program. Select an MDM, Mobile Device Management. Read the Google doc below and nsdjoey write up.
IT Resources -- ios & OS X -- This is a fantastic web page. I like the education site over the business site.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
    Education
      http://www.apple.com/education/ipad/resources/
      scroll down after all the pretty picture. Click on the words "For It".
    business site is:
       http://www.apple.com/lae/ipad/business/#browse-it-resources
      If necessary, scroll down until you see the Browse IT Resources button. Click on button.
    MDM -- Mobile Device Management
      For a comparison see this page:
      http://www.enterpriseios.com/wiki/Comparison_MDM_Providers
    VPP -- Volume Purchase Program
      http://www.apple.com/education/it/vpp/
Joe Rowe's Excellent guides
IT managers who are new to configurator and managing a cart of ios devices:
      https://docs.google.com/document/d/1SMBgyzONxcx6_FswgkW9XYLpA4oCt_2y1uw9ceMZ9F4/ edit?pli=1
         [ original announcement -- https://discussions.apple.com/thread/4256735?tstart=0 ]
Quick help presentation for students:
     https://docs.google.com/presentation/d/18937JdleX2gymtSb8zfbDczV-76BdR2DIfCV9eJi yOE/edit#slide=id.g1b776944_0_224

Got a replacement Ipad backed up the old one in the cloud but when I try to sign in with the new Ipad using my apple Id it says there are no backups avaiable

I got a replacement I pad for a damaged on- The old Ipad was backed y up in the cloud and verified on all my devices. When I activated my new Ipad using my apple ID and tried to restore backup it said none was available what can I do?

Restore from iCloud Backup; new iPad start at step 4.
1. Erase all contents and settings (Settings>General>Reset>Erase all content and settings)
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Enable Location Service
9. Select network, enter password and join network
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Selected Restore from iCloud Backup
12. You'll be required to enter Apple ID and Password
13. Agree to Terms and Conditions
14. Select Backup file
15. You'll see progress bar
16. Red slider will appear; slide to unlock; step #1 to #16 is fast
17. Pre-installed apps will be restored first
18. Message: Purchased apps and media will now be automatically downloaded
19. You'll see a pageful of apps with Waiting/Loading/Installing
20. Message: Some apps cannot be downloaded, please sync with computer

I have ad Apple ID on my iPad , when I use the apple on my iPhone for the first time, I put in my Apple ID for the iPad, didn't work. Need to create a new one. Why? How can I just use my iPad ID on my iPhone?

I have ad Apple ID on my iPad , when I use the apple on my iPhone for the first time, I put in my Apple ID for the iPad, didn't work. Need to create a new one. Why? How can I just use my iPad ID on my iPhone?

Hi kamfong,
Went to Settings where?
If you want to use your exisiting Apple ID on your iPad, you need to:
1. Go to Settings>iTunes & App Store and sign out the new ID, and then sign on the old one
2. Go to Settings>iCloud, scroll to the bottom and delete the iCloud account, and the sign back onto iCloud using the old ID
You still have not indindated why you are saying that using your old ID originally "didn't work". What do you mean by that? Did you get some sort of error when you tried to sign on with your exisiting Apple ID?
Cheers,
GB

Problem with setting up new Ipad Air2:I can't set up my new Ipad using new Apple ID and it keeps showing the notification that wrong email or password and try again. I can log in Itune with thesame

I can't set up my new Ipad using new Apple ID and it keeps showing the notification that wrong email or password and try again. I can log in Itune with the same ID. Please help me if you have come across the same issue. Thank you!

Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN

IOS 5 used to allow Airplay between iPad (WiFi) and Apple TV (Ethernet) as long as they were on the same network. In iOS 6, now both the iPad and the Apple TV have to be on the same network and both have to be connected using WiFi ? Why did they change ?

iOS 5 used to allow Airplay between iPad (WiFi) and Apple TV (Ethernet) as long as they were on the same network, i.e. connected to the same wired/wireless router. In iOS 6, now both the iPad and the Apple TV have to be on the same network and both have to be connected using WiFi ? Why did they change this ? Means that the iPad and the Apple TV box both have to be in range of the wireless router when this wasn't a restriction before. Apple TV could be anywhere as long as it was connected to the same wireless router via ethernet cable. Seems like an unnecessary thing to restrict.

I have found with AppleTV that it is the IPV6 on the computer you want to access is the problem. The issue is that Homegroup on Win 7 or Win 8 requires IPV6 to work, but AppleTV won't work with IPV6. (So maybe double check you have IPV6 turned off)
So you have to make a choice - Homegroup or AppleTV.... but you can't have both, until Apple brings ATV up to date. (crazy that it does not recognise IPV6 - c'mon Apple!)
You can set up sharing individually in Win 7 or 8 and have the ATV access files that way.
Having said that, there is always the exception.. I have an old HP home server running Win8 and it services ATV - but is part of the Homegroup... have no idea why it works on both, but no other machine on the home network will talk to both ATV and Homegroup at the same time!

I have the app "viPlay" on my iPad and iPhone. Is there any way that it could be available for the Apple TV? I'd like to access my personal videos from my hard drive using the Apple TV through the 'viPlay' app.

I have the app "viPlay" on my iPad and iPhone. Is there any way that it could be available for the Apple TV? I'd like to access my personal videos from my hard drive using the Apple TV through the 'viPlay' app.

Welcome to the Apple Community.
Nobody here will have any information about that since the community is only made up of users like you or I. Anything else is mere speculation and speculation is not permitted here under the Terms of Use for these communities.
Any responses you may receive may well be removed and would be wholly unreliable in any case.
If you believe that Apple's product may be enhanced in anyway you can leave feedback here.

HT4437 I have successffully used my iPad with the Apple TV with no problem but just recently, the Airplay icon doesn't come up on the iPad anymore when I'm trying to connect. What can I do to fix this?

I have successffully used my iPad with the Apple TV with no problem but just recently, the Airplay icon doesn't come up on the iPad anymore when I'm trying to connect. What can I do to fix this?

Try restarting your router as a first thing, this sometimes works for me.

I have been using the apple IPad camera connection kit and my photos can be viewed in the events... But the all imported folder is no longer there and the last import folder is empty. Is there any way to resolve this ang get my all imported folder back?

I have been using the apple IPad camera connection kit and my photos can be viewed in the events... But the all imported folder is no longer there and the last import folder is empty. Is there any way to resolve this and get my all imported folder back? as well as get my last import functioning normally?

Please please help me, if you know how.

Unsupervising my 30 iPads using the apple configurator is taking hours.

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