Unsupported image format following update to Aperture 3.4.1

Following the update to Aperture 3.4.1 I can not use the JPEG file as the orignal in a RAW + JPEG file import. When I right click on an RAW + JPEG paired image and ask to use the JPEG as the original from either my Canon 5D Mark II or Canon 7D images the screen goes black and says Unsupported Image Format. I then ask to use the RAW as the original and I can see the RAW image. I've tried out other camera makes of RAW + JPEG images and the JPEG can be seen no problem. I've sent Apple a feedback comment on this.
I'd like to know if anyone with Canon 5D or 7D mixed RAW + JPEG images is having the same problem, or possibly any other Canon camera as I suspect this could be isolated to Canon files.

Assuming you've placed your aperture library in the default folder that Aperture wants to place it (within your pictures folder) then you should find your Aperture.plist file in this folder (~/Library/Preferences). The file to look for is called com.apple.Aperture.plist, make sure you do not have Aperture running at the time you delete this file.
I can't guarantee this will sort out any of your problems but you never know!
Also I understand this file is a simple file that tells Aperture what all your preferences are in terms of set-up and appearance, so if you've made lots of appearance adjustments from the normal way that Aperture looks on a first installation you may want to make comprehensive notes about how you have it looking etc so you can re-do those preferences.
I simply have left it looking as it did after first installation hence I was not concerned about deleting the file as the very next time you run Aperture it creates the file based on your current preferences.
I'd be very interested to know if anyone is experiencing a similar problem that I am as it's quite weird.
I'm running Mac OS X 10.7.5 on a late 2011 Macbook Pro 2.5 GHz Intel Core i7 with 8Gb 1333 MHz DDR3 and all software including Aperture is fully up to date and I store me images solely in the Aperture library. The problem is only showing up on Canon JPEGs.

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Unsupported Image Format after update

I support a fair number of Macs, and if someone tells me that one day the computer did something and then the next day would not and they didn't change a thing I would know they were wrong. Something changed but they don't know what changed.
I use Aperture 1.5.2. I installed the RAW updae for PPC. Great. Aperture opened the NEF files.
Next day it would not opwn NEF files, showing 'unsupported file format'. I swear So I reinstalled and the installer said it wasn't necessary.
I don't know where to even begin looking to resolve this. Any ideas?
Michael
too many to mention, really Mac OS X (10.4.8)

I'd try and split the problem in half.
Will Preview.app open the NEF file in question? It uses the same RAW image support (as delivered in the update you applied) as Aperture.
If it won't, then there's something about the RAW update for PPC that has got broken/modified/disturbed.
If it will, then it's Aperture that is being awkward (is it the same NEF file? It has been said that sometimes an image needs to be reimported if support for it wasn't present at the time when it was previously added to Aperture's library.)
just a couple of ideas.

What's with the occasional "Unsupported image format" errors?

I get this error randomly -- suddenly Aperture can't show me anything but a brief flash of the image, and then I get the maroon screen "Unsupported image format" error. Restarting Aperture returns things to normal. I've seen this in both version 1.5.6 and 2.
I can count on this occurring about every hour or so. This is quite frustrating. I use CR2 files almost exclusively, written from a Canon 5D.
Any ideas or workarounds for this behavior?

I was getting this all the time with 1.5, I have not seen it yet with 2. I think it's a memory thing, it happens more quickly if I am running Safari and other stuff. Sometimes quitting Aperture then starting again does the trick, more often shutting the machine down and rebooting clears it. I also have some very large tiff's in the library, Aperture can't (I've not tried it in 2 yet) cope with them, always the unsupported error message. These files are between 300mb to 1gig, sometimes it justs hangs on to the 300mb but mostly not. By the end of the day it was a real problem, I could only export images 2-3 at a time, if I tried to email 10 low res I would get either an out of memory warning or unsupported etc.
Something holds onto the memory somewhere either in Ap or Safari or all things running.
Kevin.

Raw Files Appear Deleted or Corrupted Suddenly in Aperture with Unsupported Image Format Error

I have been using Aperture 3, latest update, for the past year. Today, I tried to import new raw files from my new Sony RX1r and, as far as I can see, all raw files in Aperture give the "Unsupported Image Format" and alert symbol in the library where not only new files should be, but also ALL PREVIOUS RAW FILES. These files do no even show up as existing in the iPhoto Library.
This is, needless to say, distressing, as hundreds and hundreds of photos seem lost. Also, the files show a reduced pixel size and file sizes all go to .5 Mb. Some of the photos seemed to show up initially and look fine until I tried to open them, then they all either disappear or show the Unsupported Image Format instead of the opened file. I have tried rebuilding the iPhoto library, but no help.
I have looked in these discussions and see similar problems with Aperture. Perhaps, Apple has not made an update for the RX1r from the RX1 for raw files, but why should all older raw files now be corrupted, especially those recently made with my Olympus OM-D? Had no problem with Aperture until this disaster.
Please help.
William

Just an update. Restarted computer and attempted rebuilds of iPhoto library a couple more times and finally files and photos mostly recovered, except for those I had tried to open. Aperture seems to have a problem, or a host of them, dealing with RAW files, and there is no update yet for the Sony RX1R for Aperture or iPhoto. Lightroom 5, on the other hand, seems to work great with these files directly, so that will be where all photos go for now. Will iPhoto and Aperture just become old archives? It is so infuriating that Apple does not allow for simple importing and exporting compatibility with such an excellent program as Lightroom 5 just to protect their somewhat poorly supported Aperture. I've been a staunch Apple supporter and user since the 80's, but having more doubts about the direction this company is taking.

10.5.2; Canon 1DsM3 Raw Files = "Unsupported Image Format" in Aperture

Just did the update and pointed Aperture to a folder of Canon 1Ds Mark III raw files (standard raw files, no sRaw or anything like that). Thumbnail previews are grey and Viewer says, "Unsupported Image Format".
Tried rebooting and verifying/fixing permissions. No help. No thumbnails, no images in Aperture.
Canon 1Ds Mark III raw files do show fine in the finder and in Quick Look.
Message was edited by: Jon Roemer

I have the same exact issue.
I do get the same error with 1Ds MIII raws.
Also the G9 raws are not working.
Finally after 3 months it's still not working
I could imagine that there is the need to edit some property file (like I have read before in the forum somewere) to add the new cameras to the list of supported cameras.
Are the D3, D300 raws working?

Aperture 3.5 cr2 unsupported image format

upgraded to aperature 3.5 and os x 10.9 , when download raw files from my canon eos 1000d I can see the thumbnails but cannot edit the raw files , all that happens is that I gar a gray screen with the following unsupported image format - the raw format is an cr2 extension --can anyone help -thanks

Nik just released an update...hopefully for Mavericks support. It appears to be fixing some of the forum user's issues so far.
See: https://support.google.com/nikcollection/answer/4400822?hl=en&ref_topic=3001406
Release Notes
Updates to the Nik Collection are made on an ongoing basis. These updates may include bug fixes, performance enhancements, new features and additional hardware or software support. All updates will be installed to the computer automatically.
Version 1.109 - December 11, 2013

CR2 as "Unsupported Image Format" on Aperture 2.1.2?

I just installed aperture on OS 10.5.5 and immediately installed the available update via Software Update. Then, I imported a day's worth of shooting from my EOS 1D Mark iii (one of the models listed on Aperture's Supported Raw Formats webpage - http://www.apple.com/aperture/specs/raw.html). The .jpegs display fine but my CR2 images only appear as preview thumbnails - when I click on the preview a red box appears with the text: "Unsupported Image Format." I'm a bit incredulous that Apple would fail to support this enormously popular image format - say it ain't so.
Message was edited by: Alexandra Latta

Excellent information that confirms my experience. It has only happened to me in the midst of an editing session, and has always been corrected by a restart of the application.
I don't know if it answers Alexandra's original question.
I have also found that Aperture has gotten progressively slower over the last few months, perhaps a function of a growing managed library?? It's to the point where if I edit to fast, I'll start getting beachballs, and have even had the app quit -or go to the red screen/unsupported file type message.
I don't have the latest machine, but it is a fast one, (Mac Pro Quad 3.0 Ghz 11 gb ram and the nVidia 8800 GT graphics card driving 2 23" Cinema Displays) My startup drive is a 750GB Seagate Barracuda partitioned 250/500 with everything but the Aperture library on the 250 partition (100 gb free space left) and only the Aperture library on the 500 partition (aprox 200 GB free). (there are also 3 more 750 gb drives in the machine for Time Machine & other stuff.
This machine should be really fast (it once was) so I may be doing something wrong, but can't figure what is wrong.
Is anyone aware of an article on speeding up aperture? My previews are limited to the default (2500 x2500 aprox) yet my activity window always seems to have a backup of previews to be built once I'm going in an edit session.
Any advice would be appreciated.
Thanks

Aperture 2 Unsupported Image format?

I'm a fairly new Aperture user, having received Aperture 2 as a gift and just installed it to my new iMac. When uploading RAW files from a Canon 5DII I get a message which reads: unsupported image format. I updated the app via Software Update in the Apple file. What do I need to do to get Aperture to work? I'm pretty sure it also won't recognize jpegs from my camera...
Thanks for your help!!

thanks.
that's kinda my gut instinct about Ap2 and Lion too. I'm talking to Apple about this too but, guess what, they haven't come back with a conclusive answer yet - hence i'm scouring the forums to see if anyone else has already asked Apple the same question and got a definite yes or no out of them.
i've bought and tested Lion and like many of the new features and dislike quite a few too, but given the choice, i'd probably stay on SL for Ap2 (and Front Row, Apple!!). But my hand may be forced as my SL machine is dying and Apple say they won't repair but will give me a new MBP - which only comes with Lion - and Apple have confirmed that the new MBP firmware will not run SL... hence my frantic scramble to see if I can still run Ap2 on Lion
My gripes with Ap3 are too numerous to mention and here isn't really the place to discuss but biggies for me are the removal of gridlines from the Straightening tool and the removal of the ability to use a single keystroke to go from Ap3 windowed Browser mode to viewing a single image in Ap3 full screen - yes, you can go from Ap3 full-screen Browser mode to single image with a keystroke, but staying permanently in Ap3 full-screen Browser mode is not possible as many actions are not available in Ap3 full-screen mode and you have to go to Ap3 windowed mode to access them - in fact some actions actually kick you out of Ap3 full-screen Browser mode back into Ap windowed mode...
if that makes any sense... had to insert 'Ap3' a lot to avoid confusion with the new Lion full-screen mode or i end up saying things like 'changing from Lion-Windowed-Aperture-Windowed mode to either Lion-Full-Screen-Aperture-Windowed mode or Lion-Full-Screen-Aperture-Full-Screen mode...'
was hoping when they'd have tidied that up a bit with Lion - maybe Ap4?

Unsupported Image Format after recent Digital Raw Update..?

I think there is a serious bug in the most recent digital camera raw update.. Though I am not sure if it's a 10.5.6 update issue or the recent camera raw update (v2.4)... The problem is didn't launch aperture between these so I don't know..
I have a Leica V-Lux 1 camera. The RAW format for this camera has been supported since leopard came out. However, in a effort to save space I always convert my leica raw files to DNG. This hasn't been a problem for me and things have worked fine... However, after this update I am receiving the dreaded unsupported image format.. What is interesting however, is that this is only for my DNG converted RAW files in aperture.. Those files which I didn't convert to DNG and remain in raw (i have a few) don't have this message. This is serious, I have lost access to my entire collection of pictures as a result..

The solution to fix this was to restore the 2.3 camera update (RawCamera.bundle) file using time machine. I will have to report this to apple bug reporter as this is a clear problem with 2.4 update and easily reproducible.

Aperture Panasonic Lumix DMC-TZ60 Unsupported Image Format

Not happy to import my first RAW photos into Aperture 3.5.1 only to find it can't display them. I get Unsupported Image Format. I suppose this means I have to wait for a RAW compatibility update. Am I right? This is a new camera.

The list of currently supported cameras by Aperture is here:
Apple - Aperture - Technical Specifications - RAW Support
And the subset available in Mountain Lion: OS X Mountain Lion: Supported digital camera RAW formats
I cannot find your camera on these lists. Your raw support version is the latest release, so there is nothing you can do about it, but wait, if and when the camera will be supported by Apple.
Try, if you can develope the raw with the software that came with your camera and convert it to TIFF or another lossless format, then import it to Aperture, or try, if the free Adobe - Adobe Camera Raw and DNG Converter : For Macintosh can develope them.
Added: Apple does not support all cameras, but will give priority to the cameras that most likely will be used by professionals. So it is a good idea to send feedback to Apple, to let them know that raw support for this camera is required. Use this form:
Apple - Aperture - Feedback

Camera RAW support 2.2 update and Nikon .NEF unsupported image format

Hi,
I Use a Nikon D2x and only take raw images (.NEF file)
After I update from RAW support 2.1.1 update to RAW support 2.2 update, all my raw image file (.NEF file) taken before 13th September 2006 ! would not display - In the Aperture program, if i navigate to a project / folder and clicked on a thumb nail in the browser, I get a magenta / cyan screen showing in the main viewer panel with unsupported image format. ?
This is my worst-case scenario ! - I have entrusted Aperture with all my digital images (all raw .NEF) images taken before 13th September 2006 are un accessible with camera RAW support 2.2 update installed !
I have deleted (the 2.2 update) “from” System/Library/CoreServices/RawCamera.bundle and reinstall the RAW support 2.1.1 update.
* NOW I can now see all my raw Nikon .NEF images and they are now all fully functional again *.
Their is a problem with the Apple digital camera RAW support 2.2 update, it rendered the Aperture program useless to me for my older .NEF image/files (as above).
This requires a fix ASAP
Martin

Thankfully, I wasn't affected by the issue given I'm currently with Canon. There have been Canon woes in the past though.
On a side note, I never update anything until it has been out for a few weeks just to be sure. Because Aperture is such an integral component of my studio and business, I make sure everything always works before making any updates or changes - including upgrading cameras.
I'm sure the next update will fix the magenta issues.
Best,
CD

Aperture - Unsupported Image Format

All of a sudden when trying to open images I have previously been able to open, I get a black box with a grey triange, exclaimation point in the middle od the triange and the message "Unsupported Image Format". This is happening on my 27" iMac and my MacBook Air, all updates are current for both OS and software. Has anyone else been getting this? Any solutions?

If it's just a single image, it could be a corrupt file. Unfortunately SD cards do occaisionally have issues. The image you are seeing at first is the embedded JPEG which it shows until it finishes processing the raw (or building it's own preview). So even if the raw is corrupt (and this is only possibility - it might be fine) you will be able to at least extract the JPEG using sometiming like the free IJFR app - instant jpeg from raw.
You can try 'Reprocess Original' and/or 'Update from original', it occasionally helps (I had 4 ORF files in a batch show as unsupported which were then fine after 'Reprocess Original'.
Also you cn try relocating the original, say to your desktop (which makes it a referenced file), then delete in Aperture and empty the Aperture trash but without deleting the referenced file (the one on your desktop). Then you can try importing it again from your desktop.
Andy

Recurring "unsupported image format" Aperture 2

Please please help.
i previously had issues with the "unsupported image format", but had the issue fixed with an update.
NOW, when i opened Aperture, all the thousands of images i have taken and successfully edited are suddenly once again "unsupported image format"
They are only the RAW images, Jpegs remain normal. Canon 450D, Macbook Pro 17"....
Please help

thanks.
that's kinda my gut instinct about Ap2 and Lion too. I'm talking to Apple about this too but, guess what, they haven't come back with a conclusive answer yet - hence i'm scouring the forums to see if anyone else has already asked Apple the same question and got a definite yes or no out of them.
i've bought and tested Lion and like many of the new features and dislike quite a few too, but given the choice, i'd probably stay on SL for Ap2 (and Front Row, Apple!!). But my hand may be forced as my SL machine is dying and Apple say they won't repair but will give me a new MBP - which only comes with Lion - and Apple have confirmed that the new MBP firmware will not run SL... hence my frantic scramble to see if I can still run Ap2 on Lion
My gripes with Ap3 are too numerous to mention and here isn't really the place to discuss but biggies for me are the removal of gridlines from the Straightening tool and the removal of the ability to use a single keystroke to go from Ap3 windowed Browser mode to viewing a single image in Ap3 full screen - yes, you can go from Ap3 full-screen Browser mode to single image with a keystroke, but staying permanently in Ap3 full-screen Browser mode is not possible as many actions are not available in Ap3 full-screen mode and you have to go to Ap3 windowed mode to access them - in fact some actions actually kick you out of Ap3 full-screen Browser mode back into Ap windowed mode...
if that makes any sense... had to insert 'Ap3' a lot to avoid confusion with the new Lion full-screen mode or i end up saying things like 'changing from Lion-Windowed-Aperture-Windowed mode to either Lion-Full-Screen-Aperture-Windowed mode or Lion-Full-Screen-Aperture-Full-Screen mode...'
was hoping when they'd have tidied that up a bit with Lion - maybe Ap4?

Aperture 3 and DNGs from LX5 raw files: unsupported image format

My LX5 arrived, and I tried converting a raw file to DNG with Adobe DNG Converter 6.2.0.21 beta and importing it into Aperture. No luck: Aperture says it's an unsupported image format. I tried setting the compatibility as far back as possible in the preferences, and still no luck. Any idea why this doesn't work? I used Adobe DNG Converter multiple times to work with raw files from unsupported cameras, so it's a real surprise to get the unsupported image file message.
—Andreas

Unfortunately, this is more about Apple dragging its feet than a cutting edge issue. I got an LX3 and upgraded to Aperture 3 in February of this year. RW2s straight out of the camera always imported just fine. However, I've never been able to get a DNG generated from an RW2 with Adobe DNG converter to work. Interestingly, DNGs from another file format I use (PEF) work fine in Aperture.
I submitted a issue report to Apple about the RW2 to DNG problem back in March, and like so many other suggestions to them, it seems to have vanished into the ether.

Why do G3 raw files show as "Unsupported Image Format" in Aperture?

I am moving towards shooting in raw, and as an experiment I imported some sample raw files from the publicly available text images on the Photography Blog. When I try to look at these images, I get a black screen with a warning triangle and the message "Unsupported Image Format". This happens for all the different raws, including some G3 raw files (.rw2). Oddly, it can read the EXIF metadata and has all the information about shooting settings etc. If I import the same files into iPhoto, it displays the images properly and allows editing, etc.
I have a workaround, which I've also tried with my Fuji X10 raws (still not supported on MacOSX), of running them through the Adobe DNG converter, and then looking at the dng files which seem to work fine. But it's a pain.
This has to be one of those simple "D'oh" things, but I can't see what I'm doing wrong!

Thanks Leonie, the second part revealed that I have been an idiot, although the behaviour is still surprising. The folder has a mix of DMC-G3 raws, Fuji X10 raws, and DNG files produced from both. For the Fuji X10 files, the DNGs produce images and the raws produce the "Unsupported file format" message. The latter is not surprising, the former a little surprising (as I've heard that DNGs only work when the associated raw works). The last two remarks don't directly address my problem (or perceived problem), but they perhaps set the frame for my expectations.
For the G3 files, when I look at it more closely, the G3 raws DO display correctly, while the G3 DNGs give "Unsupported file format". I had managed to fool myself into thinking it was the other way round (Aperture does rather hide the full file name).
So I was completely wrong, Aperture does support DMC-G3 raw, it's just it's DNG support that's a bit weird. However, it's on my side if I need to use X10 raws (via the DNG step). In fact so far I've given up the latter, as the noise levels are so much greater than in Fuji's in-camera JPEG conversion.
So, thanks very much for your help. Now I remember the first rule of system support: never trust what the customer tells you! (I know you're not really customer support, but I guess the same rule applies.) Thanks again

Unsupported image format following update to Aperture 3.4.1

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