Unsupported Video Format in Aperture 3.2.2 - flummoxed

Hi all,
I am having an issue playing video imported into Aperture 3.2.2 from my iphone (or any device). I'm running Lion 10.7.2. The files seem to import into Aperture fine either directly from the iphone or from a folder on the hard drive, but once in Aperture, they cannot be played. I can, however, right click the file in Aperture and open it in Quicktime. The same issue exists from .avi formats generated by my slr.
I've tried the solutions regarding uninstalling Divx and 3vix components from Quicktime as per this discussion:
https://discussions.apple.com/message/15714152#15714152
...and even removed all other components in the Quicktime library in my troubleshooting efforts, to no avail.
And I've tried the suggestions regarding importing and moving files to the personal directory, then importing into Aperture as per this discussion:
https://discussions.apple.com/message/17138620#17138620
...also to no avail.
I've tried repairing permissions. Launching Aperture in a different user account and creating a new library also did not work. I'm flummoxed. Anyone have any ideas?

To be precise, the icon looks like this:
I have tried creating a new library and importing, also tried that logged in as another user, but the problem persists.
When importing with the console open, I did notice this:
Process:         com.apple.qtkitserver [7904]
Path:            /System/Library/XPCServices/com.apple.qtkitserver.xpc/Contents/MacOS/com.apple. qtkitserver
Identifier:      com.apple.qtkitserver
Version:         1.0 (1)
Build Info:      QuickTime-2306000000000000~1
Code Type:       X86 (Native)
Parent Process:  ??? [1]
Date/Time:       2012-01-18 16:28:42.289 -0500
OS Version:      Mac OS X 10.7.2 (11C74)
Report Version:  9
Crashed Thread:  0  Dispatch queue: com.apple.main-thread
Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000173874
VM Regions Near 0x173874:
    MALLOC_LARGE           00000000000ff000-0000000000100000 [    4K] rw-/rwx SM=PRV 
--> MALLOC_TINY            0000000000100000-0000000000200000 [ 1024K] rw-/rwx SM=COW 
    shared memory          0000000000200000-0000000000240000 [  256K] r--/r-- SM=SHM
Mean anything?

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