Unsynchronised Voice when monitoring in UCCX 7

A couple of our supervisors have developed an intermittent problem.
When they are silent monitoring an agent, the agent and the callers voice are out of synchronisation.
Meaning they hear the caller answer the agent question before they hear the question.
Has anyone come across this before.
Regards
Rick

You can check on the section "Configuring Enterprise Data", you can modify the CAD loyout with the available extra parameters. In your case if the calls are coming from different Cities i.e different ANI's than this is already being displayed in the Enterprise parameters of the CAD layout. You can always customize this layout accoring to your requirement.
Please use the below link for more information on this,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf
Hope it helps,
Anand

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this is my first post here but I am a long time Apple user (from 1995 until today).
Last summer, in August, I bought my new MBP 15" with non-Retina display, mid-2012 series which presents a very strange issue.
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Thanks in advance for your attention so far.
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Unsynchronised Voice when monitoring in UCCX 7

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