Unusual behaviour setting up outlook express 6

Hi,
I have just installed a new hard drive ( windows XP Pro svc pk 3, bt home hub,) and when I configured Outlook express 6, it downloaded all my emails ( 25000+) and every time outlook downloads my emails it wants to download all 25000+ emails again (dupliactes), not from the last email recieved. I also cannot import my outlook express address book. Can anyone help please.
Thanks
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billee wrote:
Hi,
I have just installed a new hard drive ( windows XP Pro svc pk 3, bt home hub,) and when I configured Outlook express 6, it downloaded all my emails ( 25000+) and every time outlook downloads my emails it wants to download all 25000+ emails again (dupliactes), not from the last email recieved. I also cannot import my outlook express address book. Can anyone help please.
Thanks
Hi Billee.
The problem you are seeing is due to the session downloading the emails failing to complete correctly.
Usually when a session ends, the server receives an "end" marker, and OE (or indeed other mail client programs) recognise that no more exist. The mail client then makes a note of the last email received, so that if more emails are received, and OE checks the server - OE only requests the new emails.
(It's a little more complex than that of course).
If this session fails to complete, the end signal is not received and OE can't determine an end point, so effectively doesn't set one - hence you get them all again.
It could be that a local anti-virus/firewall is interferring with the download, perhaps causing a delay - but not necessarily causing an error message to be displayed. There could be a dodgy email on the server that is failing to download, causing a timeout and eventual stop.
I don't know how easy it is, but maybe you can login to webmail and move all the Inbox emails into a new folder (make one up). It may be possible to move 1000 emails at a time into the Inbox from this new folder, then attempt a fetch from OE after each 1000. (You could practice with just a few at a time to see if this works).
Have a look here for the address book stuff :-
http://support.microsoft.com/kb/270670
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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